Placed an order for pick-up today. I've been to this Best Buy and I like going to it because it is…read morein Lake County and the taxes are cheaper. I pkaced my order at 3:24 PM and it was ready to be picked up my 3:34 PM! I headed over and when I arrived, I checked in on the app and it was updated with a button to indicate that I'm in line. We shopped for some phone accessories but didn't find anything we wanted. So we made our way to the pickup line. We were greeted immediately and I mentioned that I was picking up an order. The cashier scanned my phone and quickly pulled my order. I checked it and it was exactly what I ordered. The cashier said thanks for the order and we were on our way out. Overall, the service was the winner here. Staff was friendly and the item I purchased was $100 off where every other store I checked online had it for regular price. I highly recommend buying from this location as the staff is quick to gather your online order and they are very nice at this store.

I wanted to buy a new computer at a store, instead of online, so I could ensure a salesperson earns…read morea commission. The experience was not great, though there were some bright spots. I was initially directed to the Apple area. Two employees were working there with other customers - no problem. They disappeared after a bit, seemingly with those customers. About ten minutes of waiting later, hoping someone would be ready, I found both employees at the Microsoft area. No one had been available in the Apple area for that long - it seems understaffed. Someone in sales worked with me and was largely informative. The process wasn't inefficient; buying a new piece of technology takes time. Even so, it got a bit frustrating when two errors came up. First, upon transferring me over to the Geek Squad section, so I could have them transfer the data and assess the resale value, the first error came through: The transfer was said to be $40, but the woman at GS told him me was mistaken, and that it's $40 to transfer data between phones but $90 for computers to do so. I will give them credit for the high resale value of my old computer - Apple's online estimator gave me a paltry $35, whereas Best Buy assessed it to about $150. Still, the process of figuring out whether or not I could apply that directly to the bill, had to do a store credit, etc., was something the employees had to ask multiple other people about. It is OK to do that, of course, but it felt inefficient to this degree. As the GS employee looked through my computer, she mentioned that they'd have the new computer ready (with the data transfer) within 24-48 hours. I was very surprised! I politely mentioned that no one had told me that it would be an "overnight" thing - taking some time was anticipated, but overnight or even 2 days?! She was surprised I hadn't been told yet. Sales very much should've mentioned this, and there should be more coordination between teams. I wound up leaving it overnight, especially since my old computer already got the resale value assessed and needed to be there. It was ready pretty early the next day, which is good, but this was overall frustrating. Not as important, but they love to have 2-3 loud songs all playing at the same time. It is one thing to have different songs in different areas of a large store, but this was all quite close together, in terms of where the sound was coming from, and it was jarring and annoying. EDIT: I forgot to add...they have roving salespeople from AT&T who make eye contact with you while you're waiting around and then take advantage of your kindness. I find this process frustrating, similar to people with clipboards trying to get you to sign something. It is intrusive and tacky. I don't know why they allow this.

I was seeking to update my 2-channel system for my enjoyment in retirement. My vintage system,…read morepurchased in large part from Simply Stereo at their old location, was working fine but I was looking for something better. After answering question after question and really listening to my responses, Dave set me up with an incredible system. He matched a McIntosh integrated amp with a pair of Dali Epicon speakers and a REL subwoofer. He came out to the house, set-up the entire thing and even corrected errors on my video system. The results were incredible. I could not be happier with the component choices and the musicality of the system. It has a great sound stage. Daves interest, attention and willingness to take the time to explain things are second to none. This is the only place to go when shopping for high-end audio equipment.

Stellar experience at Simply Stereo!…read more We were in the market for a new media console, and Salamander caught my husband's eye. He noticed that Simply Stereo was listed on Salamander's website as a premier dealer. He sent an email inquiring about coming in to see some items in person, and we headed there on Saturday afternoon. We were greeted right away by Dave, who was helping a customer carry something out to their car. When he came back in, he listened to what we were there for and showed us upstairs to one of the listening rooms. He patiently answered approximately five million questions from my husband and, as luck would have it, what they had on display almost exactly matched what we were looking for. They were able to to get fiddly with the details of what looking at side panel options and determining how the tv mount connects. It was a no brainer to make our purchase from Simply Stereo. The price was excellent and the customer service was top notch. From the email through purchase, it was a great experience and we'll definitely be back in the future - I think a few speakers caught my husband's eye while we were wandering the store.

Went into this place a few weeks ago to inquire about computer building questions. The staff that…read morehelped me were very knowledgeable and friendly people. When I came to computer building and certain parts they knew exactly what they were talking about and if they didn't they researched it before concluding my inquiry. At the time when I went the store wasn't that full. What I mean by that is there were not a lot of people there. The options that were given to me were clear and straight to the point. I had plenty of options for what I was looking for for my computer or future computers. The overall quality and cost seem to be reasonable. If you ever have questions on computers and are looking at anything relating to building or repairing a computer this team did a pretty good job.

Terrible service. Won't honor the prices on their own tags because their team won't update them…read more Never shopping here again and I worked for Best Buy for three years. Horrible.

My wife purchased AirPods at Target that didn't work. Upon trying everything, Apple told us to take…read morethem back to Target. Upon trying to do so, we were shockingly met with an extremely rude manager. She checked the serial number on the case and box which matched. She then checked the serial numbers on the pods themselves, which don't match the case. She proceeded to berate us in front of customers, loudly exclaiming that "if these had been purchased here they WOULD have matching serial numbers". I told her she was wrong. She told us she wouldn't return them and to call Target customer service. Target Customer Service told us we had to go to Apple because the serial number wasn't on the receipt. I told her I had the receipt in front of me and read the serial number off of it to her, and asked how we can return something to Apple that was purchased on a Target RedCard. Her response? She hung up. So I talked to Apple. Surprise, surprise, Apple tells us they're not supposed to match! Each AirPod has a unique identifier. Thankfully they're willing to help us, which is awesome, but also means a 45 minute drive to an Apple Store another day. I've heard from more and more people that they're having issues with Target items and being able to return them, EVEN WITH a receipt. So a tip to the wise, buyers beware!

I like Target when I'm not shopping for food. The home goods and clothing are reasonably priced but…read morethe groceries are too pricey and the selection is lacking. They DO have a selection of their store brand sparkling water with caffeine in it, which is the main reason I stop in here. Basically, if it's convenient I'll stop in for a few things but I wouldn't come here to pick up all my groceries.

Brian introduced himself immediately, answered questions, and helped with our decisionread more

We recently bought a refrigerator there…read more There is a very wide variety of choices ranging from basic low end to very high end with everything in-between. The sales person, Anthony, greeted us - and explained where to look with well considered thoughts on how to compare - and then let us search on our own until we were ready for him. We'd narrowed it down to a couple and he helped us make the final decision. Delivery was excellent. The two men that delivered were very careful, attentive to detail, and explained how to best get use from our refrigerator.

Tried returning a very large heavy item that was sent to us as a gift through a Target registry…read more Mel/Trainer was awful!!!! Several employees kindly tried to assist with the return (they were great and tried their best). Then Mel came to troubleshoot. The only resolution she came up with was to try to get me to accept a credit for less than was paid. She also insinuated the gift was from last year. I have the online return scanner code but it just wasn't working. I plan to tell everyone we know not to register at Target

Great store in general, absolutely horrific phone call customer service. I called to ask if they…read morehad a specific item and they did not answer, so i tried to call another department again to no avail.