Went for my t-mobile Tuesday pickup. The wait wasn't too bad. The pretzel tasted decently fresh. The storefront is small so not a lot of space to stand around except out the door. read more

Auntie Anne's - Fast Food Near Me - New York, New York

Pretzels, cinnamon rolls, and icream, so ymmy. Employees were so friendly and were even giving out fist bumps and ice creams to my Gwennie. Love it! read more

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The food was to overpriced like I understand the convenience cost but like bro it should not be $19 for a pretzel and a lemonade as a global corporation you can't afford anything less than that read more

Horrible! I have been to several Aunt Annie's locations across the Brooklyn and NYC area and this is the worst one I've ever been to. The customer service was downright terrible. I'm a black male and the gentleman doing customer service was a black male who seemed more into his phone than his job. I asked the price for an item and he just looked up at the board above him. He could have politely said the prices are on the board. He didn't even greet me or anything then he had the nerve to ask for a tip. He was rude and the Cinnabon I ordered also was horribly stale as if it was sitting on the shelf all day. I wish I would have walked out. Unacceptable! read more

Slim pickins - Cinnabon had most options available. Pretzels, not so much. Barely anything to choose from. Wait for another flavor was told to be an 8 minute wait to the customer in front of me. Employee seemed to completely hate his job and was not friendly by any means. read more

Auntie Anne's - Slim pickin's - Fast Food Near Me - New York, New York

Two things. Price must have went up because I don't remember paying $7 for a roll. It's not even hot to the point that when I put a fork it melts apart. It's sweet and good but wish it was warmer or microwaved or something when I order it. Service was good and staff was nice to me. The spot is small and more of a order and go. read more

Lately I have been getting their pretzel as our movie snack. Auntie Anne's Pretzel can be easily veganized just by asking to make a fresh batch without butter. You only have to wait less than 10 minutes for it to be baked. The staff never gave me any problems when I ask to make a fresh batch. My favorite is the sweet almonds. So yummy. The advantage of this is you always get fresh pretzel out of the oven. read more

Auntie Anne's - Fast Food Near Me - New York, New York

This tiny place is combined with a Cinnabon and basically like a walk up kiosk. So no seating and no restroom. The location is prime! Right by port authority, buses with lines of tourists, and the subway exactly right next to it. So I was there at 11am right when it's supposedly open. Very busy area. Waited 20 min and no one ever came to open up shop. Left and tried calling at 12:30 and still no answer. Who knows when they opened but finally someone answered in the afternoon and said yea sometimes things come up and we don't open but usually it's 11. Hmmm strange. Anyway I was back in the area in the evening and got in that big line since I was craving a pretzel all day! Since they were behind on orders, I waited maybe 30 min. At last - a fresh hot cinnamon sugar pretzel was out and in my hand! This really hit the spot since it was freshly made. Patience is a virtue... finally a hot pretzel in my hand. read more

Auntie Anne's - Cinnamon Sugar Pretzel (Outside the shop) - Fast Food Near Me - New York, New York

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I walked in not expecting much. It's a location in Time Square... you know what to expect. The ONLY TWO LADIES in there blew me away. Why? Customer service. One was working on counting, but said with the brief-est of glances, "I'll be right with you." Simple, but rare. And her manager makes sure you looks to me as well. That's enough for me, especially in New York or LA or anywhere really. So kind and courteous. Make stop here, I promise you'll feel like a star. THANK YOU LADIES! read more

I came here on a Monday around lunch time. They weren't busy when I arrived, but about 4 people came in right behind me. There's no seating, so everything is to go. The inside is tiny. There's enough room for about 6 people to stand before it gets crowded. Customer service was quite good. They asked if I wanted extra pecans or icing on my purchases. They have regular cinnamon buns, pecan cinnamon buns, mini buns, churros, and only the center. They also have the pretzels and finger bite pretzels from Auntie Anne's, and probably some other things, but I didn't look closely at that side. I was too distracted by the cinnamon buns. You really have to plan your seating as there's no seating here. I took my Cinnabon to Sticky's on 9 Ave to enjoy them with some seating and fried chicken fingers. read more

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These people should be ashamed of the way they do business. First I ask for a sour cream and onion pretzel and a cinammon pretzel. Then she tells me she only has salt pretzels and so if I want a sour cream and onion pretzel I have to wait. So I'm like okay how long do I have to wait for? She screams to her coworkers and they literally say we don't know how long it will take. Are you serious? You bake pretzels all day, you work for a franchise with standard operating procedures and you don't know how long it will take to bake your most standard product?? Then I decide to tell her I'll wait but that I had a coupon. The coupon says buy one pretzel and get a free cinnamon or original pretzel but she claims i can only get a cinnamon or original to get a free original or cinnamon. This of couurse was not the case and I even got another email verifying that I could buy any pretzel and get a cinnamon or original for free. I don't often write negative reviews but the attitude on the whole staff was just ridiculous and they clearly did not care about their customer. Most Auntie Anne's locations are quite courteous but this one was awful. read more

I wish I knew the name of the woman who helped me tonight. She is a rock star. There seemed to be a new hire at the cashier and he was struggling, but there is a woman who works here who is running this shit! She was like a tornado... putting together postmates orders, refilling the cinnabon display, and keeping an ear out for my order. When she could tell she needed to jump in, she did, and she made my 4 sundaes in like 3 minutes flat. When I realized I had forgotten a side of sprinkles, she happily threw some in for free. I paid a pretty expensive cab fare from the Upper East Side to get here because it's the only Carvel that I know about in Manhattan and Postmates sucks the big one. I will happily come back if this woman is working again because it was such a positive experience. read more

If you want to stand on line go here. If you want to get a pretzel better go somewhere else. Its location is off the beaten path. If you're not aware of its presence you probably won't visit. There's always a line since it's around the corner from Times Square. Inside the store is like to buy two so you only fit one person or two people in at a time. Whenever I stopped by staff is short is only two or three people behind the counter and not a lot of pretzels being made. I've been to this location twice and I've gotten half my order half of the time. The last time they don't even have my item ready and told me it would be a 10 minute wait mind you I just watched 8 people leave the store with only one item. So what do they have ready? read more

Bad customer service from the guy at the front counter. (A picture is added). My friend asked for a specific cup of cinnamon sticks and the guy kept saying "they're all the same" Well no, it's not the same because it's not the one my friend asked for. He waved for my friend to leave with nothing. Pretzel experience ruined by him. read more

Auntie Anne's - Terrible service. From this guy at the counter. Waved at my friend to leave. - Fast Food Near Me - New York, New York

Nice taste but the slowest service in the City.... Be ready to get in a 30 minutes line for 6 clients... 5 minutes each

I mean the taste is good but jesus $9 for a cup of bread. Lol. It's so terribly unhealthy for you. When I went there there was barely any selection maybe 3 things. Staff was neutral. Place was small there is nowhere to sit. Maybe just skip the snack and wait for dinner. read more

I love pretzels and AA has some great ones that are just the right amount of diabetes. If you like spicy and you like cheese-y flavors GET THE SALSA cheddar. I could bathe in a vat of that stuff. (Not really.) That being said- This particular half AA/ half cinabon, excuse my language: sucks. I have no idea what the cashier's problem was; I personally go out of my way to try to be friendly to cashiers because I've done the whole cashier/fast food/ service gig, but THIS woman. ‍ She huffed every time she had to move, she took the LONGEST I've ever seen to ring up 3 people for a pretzel and she proceeded to talk to one of her friends standing in the corner the whole time. Not that I'm truly looking for a magical experience here from the good old AA, but come on, just get us in and out and you can continue having your convo with your girl pal. 2/5 ( cause I still loved and ate my pretzel with salsa cheese ) read more

This review is for the Palisades mall location. The staff are horrible. I placed a large online order for my daughte's bday party. Apparently they were out of some of the things we ordered and didn't feel like filling our order, so they just cancelled it without even letting us know. We showed up to get the food and they unapologetically informed us they decided to cancel the order because it was too much work! At that point it was too late to make other arrangements, so we were very embarrassed not to have the treats for our guests! Ridiculous! read more

I did not eat at Auntie Ann's recently. I have in the past, though and I enjoy the pretzels very much. The service behind the kiosk has been consistently fine. read more

If you don't always give Auntie Anne's pretzels 5 stars, we can NOT be friends. Anyone who grew up in Suburbia, USA knows that these are the best things about our obligatory childhood trips to the mall with our parents. All these years have gone by and their recipe hasn't changed one bit. The soft, chewy, buttery saltiness makes 30-year-old Sarah feel 9 again. Don't you ever, ever say bad things about AA. read more

Order from this place all the time on ubereats. At least 50% of the time it shows up an hour late because of restaurant delays (if at all, it's often canceled) and hard as a rock. Would not recommend this location. read more

Because almost every street corner in ny has a food stand selling pretzels and a bunch of people walk around tearing apart and eating the soft, twisted bread, we couldn't resist eating one ourselves... but from a shop instead of a food stand (though apparently the shop is all over the country. Bummer). We wanted to try the honey pretzel but didn't want to wait for it to finish baking, so we settled with the original. Although we didn't eat the pretzel until a few hours later when it was cold and kinda solid, it was still very tasty... the dough was light and it had a nice saltiness. Just wish we ate it while it was still warm, but it was still yummy. read more

This location is supposed to open at 10:00am on Sunday as posted on their website and google. I come in at 11:30 and no pretzels are prepared. NONE. The cashier, Antionette then tells me there will be a 6 minute wait for any pretzel. I paid and agreed to wait. I ultimately ended up waiting 25 minutes for a pretzel. read more

i still can't believe i ate this shit for lunch. but one of my friends wanted to go, and a certain nostalgia of eating pretzels in the mall as a child obliged me to say yes. but this place doesn't have many options freshly baked. regardless, i decided to go 300 and get the hotdog pretzel bites and the center of the cinnabun, all for an 11 dollar heart attack meal. i was telling these aussie tourists on the way out that im going to regret it in a few hours. and boy did i. im pretty sure my body isnt used to this level of processed bullshit anymore. i think it gave me a headache honestly. ill probably eat another one of these in a decade or so. read more

Auntie Anne's - Fast Food Near Me - New York, New York

I have a nostalgic fondness for Auntie Anne's pretzels, but I agree with other reviewers that the service here isn't stellar, but not horrific either. This location is pretty small (three or four people will fill up the line) and they seem to only ever have original, almond, or hot dog bites in the heating area. I assume that's because they get a lot of foot traffic from Times Square, though it is no less disappointing. I've had the original pretzel twice in the past couple weeks and it's definitely been less fluffier and thinner than at some other locations. It would be nice if they had more varieties available and if the workers were a bit more friendly. I wish the location in Port Authority was still around--at least a couple steps more convenient. read more

The snacks are great, just like at any other auntie Anne's bc there's just a single recipe lol. However this location gets real slow as soon as they have more than 3 people on line. Workers clearer just don't wanna be there. read more

This Auntie Anne's/Carvel is terribly laid out and run by nasty staffers, neither of which surprise me given its location. Suckered in by a sidewalk sign for $2 ice cream, which it turned out was vanilla/chocolate/swirl cups/cones (asked for a cone and got a cup). No room for a line to form, and no organization even if you do start to try one, because standing more than single file means new customers can't enter. read more

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Always great pretzels but pretty bad service at this spot. I don't blame them since they have to serve hundreds of lost tourists in the Times Square area but still...service industry. Went last night to pick up a pretzel before Mad Max! No pretzels were available but we were willing to wait. The girl asked us what we wanted after several minutes and when we told her, she walked away! 2 minutes later, she tells her coworker and about us, "they wanted a salted something, I don't know." Basically shooing us away and telling him to deal with us. He was at least nice telling us that the wait was going to be 15min. Eh, if this was a sit down place, you know we won't return. But for delish pretzels and minimal interaction, it's fine. read more

Fast food pretzel chain that's all over the country, in malls and airports, yet the freshly baked pretzel basted with butter and salted still tastes good. read more

Auntie Anne's - Fast Food Near Me - New York, New York

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Hey, guys! Please be careful with this place when you place an order online. I ordered my food around 2045 and waited over 1 hour to get my food(delievery).So, I called directly to this place to confirm my order at 2220. And the employee told me they DID NOT receive the order from grubhub. And we got a message from Grubhub 2 second later that Auntie Anne just cancelled the order. Lol.... please do not play with customers. Will NEVER order any food from this store. read more

I love auntie Anne's pretzels, but this place is a no go for me. First of all, the pretzel I received was hard as a brick ! It taste like it had been sitting out and whoever cooked it cooked it beyond well done. But on a lighter note, the light skin guy with the scar on his face was a cutie so I might be back up there read more

Please BEWARE OF USING YOUR CREDIT OR DEBIT CARD AT THIS LOCATION. I went to the times square location. I went to this location last week and used my card and the next day someone in there used it. Got in contact with them and i think a manager messaged me saying they don't have any transaction for my card except for the day that i went in. But yet my bank statement is showing 2 different transactions for 2 different days and 2 different prices. They didn't seem to care at all. Now i'm waiting for that charge to come off my account. NEVER again i'm i going in there. It's nothing but a bunch of hungry thieves working in there who are used to swiping peoples card. STAY AWAY from the times square location lots of sticky fingers working in there. I wish i can give them a negative 0 on the review. read more

The pretzels here are slightly better than the ones that are sold from the hot dog carts, with more variations that include salted, buttered, and sweet topping shavings. Its a tourist central stop for folks who are on their way to the 42nd street stretch of Times Square. Prices will be more outrageous obviously and the food is nothing to boast about other than the specialized pretzels. There is no seating here, unless you want to try sitting on the nasty sidewalk. read more

So, I hop off of a tour bus, absolutely craving a doughy delight. Auntie Anne's was right there. I hop in the shop, feeling nostalgic even though it was my first time in there. I bought a pretzel and pretzel bites, and my mind was blown. The pretzel had a doughy, buttery, perfectly salted masterpiece. The pretzel bites were gone in five minutes. They had the same bliss as a full pretzel, but bite sized. read more

How can you hate on Auntie Anne's? Yes, it's mall food. Yes, it's $3.35 for a pretzel (including tax). But it's so delicious! Soft, tender pretzels with just the right amount of chew. And the flavors--cinnamon sugar and almond are my favorite. The savory ones aren't quite so successful (both the garlic one and the sour cream and onion taste like flavored powder) They're even tasty plain with a bit of salt (and possibly a bit cheaper?). So much better than the street cart pretzels (which are dry and bland and gross, and not even comparable!). The major downside is the service--like your typical mall-type franchise, you have typical mall-type employees. Half the time it'll be great, the other half...not so much. But at least you'll have your pretzel, and that'll make it all better. Tip: There're all kinds of other options here--dipping sauces, drinks, pretzel sticks, and even pretzel dogs (hot dogs with pretzel instead of bun). read more

Got the original nuggets because they do not have any original pretzels, and that's the only reason I'm not giving it a five star. The texture is perfect when it's warm. Soft and fluffy on the inside, crispy on the outside and the right amount of saltiness. Bite size pieces are really convenient but I still wish I got a pretzel though. read more

Auntie Anne's - Fast Food Near Me - New York, New York

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What you all are talking about? Why are you just complaining about their service if you spend no more than couple of minutes there and after just enjoying their handmade little beauties! I absolutely don't care about how friendly was a cashier, i appreciate the hard work they all are doing every time when I put my favorite cinnamon bites in to my mouth. That is actually all about! read more

When we walked in to the Times Square location on 8th Ave on 4/2/18 at 1:30pm, a lady with her pants halfway down her butt and a short hairstyle said "order when you're ready", so I asked for the "mini cinnabons". She yelled at me and said "Cinnabites" or something like that aggressively twice and condescendingly like I was stupid for not knowing the name but the tag for the cinnabites was obscured behind a safety sticker. She was so rude and acting so tough that I didn't mention the label wasn't visible and didn't ask her name. She looked 30-40 years old, brown-skinned androgynous black lady. The guy who came to the counter instead of yelling at me from the back was very friendly and not aggressive like that lady. Employees that are rude like her with their pants sagging low like a gang member are bad for business. I'm less inclined to stop by that location now. read more

This place in Hell's kitchen on 8th Ave and 43rd St is triple trouble with Annie's pretzels , cinnabon and carvels all under one roof .I can't walk back to work with soft ice cream in my hands but a half dz flying saucers , 6 assorted large pretzels and a box of mini cinnabons is taking the walk back with me . Many calories as well is making the journey with me but who cares cause the moment I get back to the office my useless workers will come alive with joy . The place inside is limited space wise so order and go on your way and other thing I must mention , this place bangs you out wallet wise as I got 60 bucks less in my wallet after ordering all the yummy goodies .Really like the pretzels from Annie's but I like to keep it simple and always order the plain kind and the mini nuggets are also my favorite but I can't go overboard today but tomorrow is a different story if I am in the area again . Until we meet again triple treat or triple threat or triple trouble ,. Whatever 4 STARS on my Yelp meter. read more

This is for the lemonade and the fact that the location makes it easy for me to get some on the way to food adventures. It's addictive like crack. I saw that if you add one of those odd colored flavors too it that it's one of the most unhealthy drinks sugar-wise though, so be careful. I like the pretezel dogs here, but I had a cinnamon sugar pretzel and it had been out under the heat lamp too long. Pretzel time's pretzels are better. read more