The bagel was good. The price was great. The pizza was soggy. The price was not worth it for the pizza. All in all I would come back for the bagel! read more

Is it cheap here? Not really but considering its location a few blocks from Penn Station on 7th Ave higher prices are expected. They offer a selection of freshly made bagels, pastries, breakfast plates, lunch items, hot foods, coffee drinks, and more. Their breakfast bagel sandwiches are better than eating crappy fast food which dots the area. Decent coffee too. Service was quick. High tables to stand around and eat. read more

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Ordered a slice and was charged special price of $8.95 for 2 slices. When questioned was told charge was due to lunch special. I asked for one slice so should've been adjusted but they refused. Horrible customer service and way too expensive. This after countless catering orders placed for my organization. Will not be returning anytime soon. read more

The strawberry cheese croissant was the hero I needed, not the one I deserved. In a place equally well-lit and confusing (the menu ranges from fresh, baked in house bagels to Japanese udon and Korean bulgogi with rice) I found solace as my commute went absolutely perfectly and found myself with 12 extra minutes and nowhere to spend them. It's air conditioned (or the open fridge is doing the Lord's work) and if not for my desire to earn an income to feed my family, I'd probably sit here accompanied only by my existential dread and crippling anxiety until lunch, where I'd have to choose between the Wok n' Bowl or the Pasta Bar (among others, seriously this place has everything) The card reader didn't work when I checked out. I'm not complaining, the cashier and I shared a moment where we both seemed to long for a simpler society where we could have traded for this croissant and perhaps launched the device into the street. Alas, she used the other card reader. Clean, smells great, and abundant seating. Highly recommend. read more

The Bread Factory Cafe - Strawberry cheese croissant - Bakeries Near Me - New York, New York

We had time for a quick bite to eat in the evening and decided to stop by this place. My wife had chicken quesadilla, and I opted for the Philly Cheesesteak. Food was prepared right on the spot very quickly, and both dishes were delicious and happily devoured. Good friendly service. Excellent quality/price ratio, especially for New York City. Recommended. read more

Love this place! The bagels are amazing, my new favorite is the everything jalapeño bagel. The staff is super friendly. I really enjoy the music too! It's great to hear Ella, Frank and Peggy just to name a few at 5:30 in the morning! It really makes my day. Cool music great bagels and coffee! Great way to start the day!! read more

These guys make very good food. I eat here every tim in the city,. Especially their bagels,. Their hot food is good along with the staff. i found these guys 3 years ago, and never left. they make their own bagels and bread on premises they make a lot of good homemade food. I've had several dinners and several meals, and breakfast.but mainly bagels because I love their bagels. Their staff is exceptional as well. Please come to this place! Pass all the other bagel places along the way , if you want a bagel because these guys make good bagels and really good food, no matter what you order, you will be happy. read more

Staff is very lovely!! Group ordered wok n bowls and they were so good!! Looks small but filled everyone of us up. Amazing quick bite and would come back here to try any of there other many options :)) read more

The Bread Factory Cafe - Bakeries Near Me - New York, New York

I love coming here when I'm in the area. I found this place while working at Macys and love their pasta and cannolis. It's a bit pricy but it's manhattan so nothing out of the ordinary. Def recommend read more

If you're reading this and considering going, just do it. The menu is never ending, they have stations almost with sandwiches, paninis, wraps, pizza, pasta, hot food, bagels and then a whole cafe with coffee and pastries. Not to mention almost every drink ever made available in the coolers to purchase . Seating inside as well. Fair prices with a sandwitch being around 10-12$ Got the panini and some slices and was in love. This place seems to be loved by locals and tourists. Would recommend this place to everybody looking for a nice place to sit down and annoy a delicious breakfast or lunch read more

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I'm thoroughly impressed by this spot. Every dish tastes fresh and looks professionally arranged. They provide kind service, quality food, and generous portions. The workers displayed exceptional friendliness. Every element of the restaurant worked together. read more

Fraudulent Overcharging and Tax Manipulation at The Bread Factory Cafe Date & Time of Incident: March 16, 2025 (Sunday) at 5:30 AM Location: The Bread Factory Cafe, 470 7th Ave, New York, NY 10018 Incident Summary: On March 16, 2025, at approximately 5:30 AM, I visited The Bread Factory Cafe to purchase breakfast. The menu listed an omelet at $10.95, but when I proceeded to pay, the total came to $16.55. I inquired about the discrepancy, and the cashier provided the following explanations: 1. Weekend/Holiday Surcharge: The menu posted that there would be a $1 extra charge for omelet orders on Saturdays, Sundays, and holidays. The cashier explained this, which I understood. 2. Egg Price Increase: There was a sign stating that an additional $0.50 would be charged for egg orders, but instead, they charged me $1, effectively keeping an extra $0.50 beyond what was posted. 3. Tax Overcharge: The actual correct price should have been $12.45, but the cashier was attempting to charge me $16.55, which suggested an incorrect tax calculation. When I pointed out that the tax was too high, the cashier explained that she had applied 8.875% New York City sales tax to $12.95, which resulted in a final price of $14.10. Calculation Breakdown: Original Price: $10.95 Weekend surcharge: $1 Egg surcharge: $0.50 Correct Price: $12.45 Overcharge Details: Initially, I was overcharged to $12.95 instead of the correct $12.45. An unauthorized overcharge of $2.50 was applied to the total, which was being kept for the cashier's personal benefit. This $2.50 overcharge was added on top of the correct price, making it $14.95. This should not have been the case, as the actual correct total should have been $12.45 + $1.10 tax = $13.55 (after tax). However, the cashier was trying to charge me $16.55, which included the unauthorized overcharge: $12.45 + $1.10 tax + $3 "overcharge" = $16.55 (the price she was trying to charge me, lying to me about the "tax"). Once I questioned the overcharge, she immediately changed the total to $14.10, which means she still kept $0.50 extra on the base price, charging $12.95 + $1.15 tax = $14.10 instead of the correct $13.55. Once I questioned the price, she immediately became defensive and aggressively tried to justify her fraudulent actions, saying, "I am just a cashier, I got no time for this, move aside!" That was the moment I could tell she had been caught cheating on the tax rate and was trying to shut down any further questions. After catching this issue, I realized that this was not a simple mistake--this cashier has been cheating every customer who comes into the store, adding extra unauthorized charges, and keeping the difference for herself. Cashier Description: Hispanic woman in her late 30s to early 40s Wearing black leggings, a black hat, and black running shoes Hair tied back Gold earrings A mole on her right cheek Thick eyebrows Slim body type Action Taken: After realizing the overcharge, I called 911 immediately to report the issue for fraud and theft. However, no officers arrived at the scene. Four hours later, I received a call stating that police would not respond as it is a civil matter and recommended filing a complaint with consumer protection agencies or seeking legal action. Supporting Evidence: 1. Receipt available for submission (attached). 2. The receipt shows no itemized breakdown of the food ordered, only a vague reference to "tax" and an inflated total amount. 3. I have been visiting this store for the past month and suspect I have been overcharged multiple times. Request for Investigation: I am formally requesting an investigation into The Bread Factory Cafe for: Potential fraudulent pricing practices Improper tax application and possible tax fraud Unauthorized overcharging and possible employee theft Failure to provide an itemized receipt upon request read more

The Bread Factory Cafe - Bakeries Near Me - New York, New York

Chaos. And I mean that as a compliment. The menus are overwhelming and range from ramen, bagels, delicious looking pastries, soups and salads, bagels and coffee. The line moves very quickly and it took me a few minutes of staring at the process just to catch on to how things work and what I wanted. Once I ordered, we had our sandwiches in less than 5 minutes. They were hot and delicious. A very loud and busy eating area with a quick customer turn around. This place did show up on our maps and we stumbled on it by accident. read more

The Bread Factory Cafe - Bakeries Near Me - New York, New York

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A crime against sandwiches!! Stopped in before port authority and got two hot sandwiches for the bus ride home. Between the bread and the fillings the sandwiches were not worth eating. It was about $37 for two sandwiches, chips, and water. The desserts did look good but I would not recommend getting a sandwich here. We were running close to our bus time which is why we didn't go to a proper NYC deli. read more

Do not waste your time standing in line at the liberty bakery are the other bagel shop across the street from it come to the brake company. The service is great. The ambience is gives neighborhood vibes and the food is delicious. My husband and I both got bacon, egg and cheese bagels and we were not disappointed. Come here and enjoy a great bagel in the neighborhood spot. read more

The Bread Factory Cafe - Bakeries Near Me - New York, New York

If you are looking for something for a tasty a budget meal, this is a good place. There is a variety of food, pizza, bagels, soups, Mexican, and more! Good customer service and there are some tables to seat inside. read more

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I had an adventure this weekend searching for the seemingly unattainable in NYC...bread, Italian, to be specific. This place did not deliver, but that's not why they get a three. The location was not well organized. There was virtually nothing in stock. Everything was sort of hard and not fresh, and it was more of a convenience store with an attached sandwich shop. The service was polite but the quality of the food was not very good. It's more akin to a corner bodega than a bread bakery or an actual cafe. But I guess that's something. It more or less is convenient, but I imagine only if you arrive at the crack of dawn as there was virtually nothing in stock around 12:00 PM. read more

I was in New York City for vacation and we stopped here for a quick lunch. Not only is it an amazing bakery It has a hot bar with hot prepared foods, a pasta bar where you can make your own pasta and a rice bowl bar where you can make your own rice bowl all with several different meat choices and vegetables and different sauces. I did make your own pasta It was so delicious It was served in a to-go container which was so smart because I could not eat the whole thing in one setting. My food had amazing flavor and the pasta was not overcooked and it was refreshing to be able to pick my own toppings and meat. read more

The Bread Factory Cafe - Pasta bar - Bakeries Near Me - New York, New York

This is a really good solid place for a quick breakfast. they are open on the weekends and the rest of the area is pretty empty, so if you need a quick grab and go breakfast and you are in Midtown it is a good spot to stop off at. I came here with a family and they ordered a good variety of options. They mostly have outdoor seating at the moment because of Covid. But they have a lot of space inside as well. The space inside is laid out like a mini food court where you have a variety of options of items to choose from for breakfast or brunch. We did try the burger as well as coffee a few sandwiches and fries. The food was pretty average but well prepared and came out pretty quickly from a service standpoint. They also helped us to get more tables and chairs for the party because we were on the larger side since there were six of us. read more

The Bread Factory Cafe - Bakeries Near Me - New York, New York

The people that work here is horrible. I watched one of the employees steal merchandise from the carts outside when the guy had his back turned for a second. I just happened to be walking by. I watched him remove the items. To see that man get ripped off right in front of me was alot to take in. Don't support this business. read more

Before SantaCon, my friend and I stopped at The Bread Factory Cafe for a quick breakfast. She got the burrito supreme, and I got the Lox bagel. As a lover of smoked salmon, I LOVED my Lox bagel. There was PLENTY of salmon, the bagel was slathered in cream cheese, and of course, the bagels themselves did not let me down. If you're looking for a quick breakfast near Times Square, I would recommend this spot! read more

The Bread Factory Cafe - Burrito Supreme, Lox Bagel Sandwich - Bakeries Near Me - New York, New York

really expensive $23 for a bagel & drink - slaw thing cost me $10 in liberty bagels & it tasted better - would not recommend

I needed bread, popped in this place and got a loaf. Saw that they also had pastries. Yea, no! I ordered an eclair and a slice of Black Forest cake. When I got home and decided to have the eclair, I cut it in half and noticed a foul smell. It was the custard that was bad. A waste of $$$. Stuff like this angers me because it's in a touristy area where people are not likely to return to bring back bad food. Since I was only in the city to go to the camera store, I too was a tourist this time. So no recourse to them other than this review as a warning to others, check the food before you leave. The good thing was the bread that was my original reason for going into this place read more

The Bread Factory Cafe - The eclair with bad FOUL filling - Bakeries Near Me - New York, New York

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the BEST iced chai i've ever had in my life!!! and the bagels are pretty good too and service is friendly

To be completely honest I've been going to The Bread Factory Cafe for years for a quick lunchtime grab, but the only thing I've ever purchased from them is pizza. They have a huge assortment of meals to purchase, but the pizza really stood out and continues to stand out for me. The bread itself has a great taste and is never over baked or stale which is something I've experienced from other eateries in the area. The food is cheap and service is quick, just don't expect anything fancy. read more

This place was really rude. The service over the phone was horrible. I called to place an order and was on hold for ten minutes. The pizza I ordered never showed up. Please spend your hard earned money somewhere else. I'm all for supporting local business, but when they don't give a shit, please do the same also. read more

If I could leave no stars I would. I came in this morning to get an iced latte and the barista made my order wrong, and instead of trying work with me to correct my order, she tells me it'll be more expensive and I should pick another drink. I said it was fine but she seemed to have an attitude already. I then asked for a refund and yall don't even do that? I really wanted my money back but I ended up just leaving with my cup of hot coffee poured over ice smh. All I wanted was an iced latte. Also coffee was bland anyways. read more

Come here for a quick cheap breakfast! This is a no frill place with a pretty extensive menu! I came here with a friend for breakfast and you can get a really filling meal for under $10! I got a three egg omelet that came with potatoes and toast and it was only $7 and I was so stuffed! They also have a lot of bakery items and more lunch items like sandwiches, rices, etc! read more

This place has always been a home run for their chicken cutlet wrap! I get mine with lettuce tomato onions with chipotle Mayo. So good. I also ask for it to be pressed so it's nice and warm with a slight crisp. read more

The Bread Factory Cafe - Bakeries Near Me - New York, New York

Pizza 73% delicious 27% Also delicious If you're looking for pizza while visiting NYC, I have good news for you...you're in luck. You can find pizza on every block. It's like people are obsessed with pizza...you probably know someone with the obsession. Normally, in Los Angeles, you find pizza at a pizza shop but in New York, you could find pizza everywhere. Markets, delis or anywhere they sell food. We came into The Bread Factory Cafe...and I was expecting to see lots of bread. I didn't notice much bread but I did see the pizza. Actually, they sold all types of different food but the pizza was calling our names. The problem with this delicious pizza was it was cold. When I say cold, I mean it was warm on the outside and cold in the middle. I also ordered a garlic knot which was also cold. Call me crazy but I like hot food! I was hungry and wanted to eat immediately but I wanted my pizza hot! The white pizza with ricotta cheese was almost perfect...perfectly cold. But get ready for this...I asked the man behind the counter to reheat our pizza. I had already taken a few bites out of my pizza and he put my pizza straight in the oven with no pan or paper underneath it. He did this with the garlic knot too. It's not like I'm worried about my germs, I'm more concerned with all the other people he did this with. He contaminated the whole oven. I don't want to have anybody else's saliva on my pizza. Do you think this is hygienic? What is their health code rating? Is this the norm? Literally, all my saliva went straight on to the next pizza and other food he put in the oven. This oven isn't killing any germs from the high temperature since my pizza still came back lukewarm. Believe it or not, their saving grace was the cookies. They're soft and moist just like a cookie should be. Even their Rice Krispie treats were soft. I would consider going back but probably just for foods that are packaged. If I'm hungry enough I might try the pizza again... The Bread Factory Cafe is in a tourist area of Manhattan so prices are on the higher side but normal for NYC. They have room for improvement but overly not a bad choice. read more

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the food and service was amazing! would come to NYC again just to eat here! it is clean, updated, modern, and has a great set up. feel very welcome! read more

Lets begin with the two rude @#%! in the cash register. I never experience so much rudeness for no reason, all the time. I went three times, because everyone is allowed a "bad day!" But these two seem so ruthless, unprofessional and uninterested in quality customer service. The employees handling the food are much kinder and the food was average. However, with so many wonderful other coffee shops in the area, such as Andrew's Coffee Shop, Bread and Butter, etc... I will not be giving them more of my time and money. To top things off, I was buying a loaf of bread and one of the two aforementioned, thought it was her duty to be a "butter police," and gave me two small butters, enough to put on a toast. When I asked for more she charged me .50 cents. I complained to one of the cooks, whom suggested I tell the owner. The owner refunds me my .50 cents. When I returned another day to get another loaf of bread, the rude cashier made it a point to give me the smallest micro size individual butters. I don't understand. Some people should not be allowed to engage with customers... customer service is fun! Why the owner has hired them is beyond my thought process!!! read more

Amazing food for breakfast and amazing environment. They are fast and friendly. Definitely recommend and reasonably priced!

Crazy long line for breakfast. Really slow service, and because it's a circus, they have no idea whose orders to take. We got skipped over a couple of times before we got our order taken. Ordered a bagel and plain cream cheese, and I made sure to check that it was not the sausage and cheese that my SO ordered. Luckily it was good to go, but when I got back to office and took a bite.....would you believe it???? They put RICOTTA on the bagel instead of regular cream cheese!!! What in the....??? Who DOES that?? Morning ruined. I threw it away. No stars for this place. Go elsewhere. read more

The staff is super nice and efficient. Lots of good options to choose from and even though New York is the land of pizza, I feel this one is a stand out! The chicken Caesar wrap is also great. Definitely go visit if you're in the area. read more

The bread factory Café gets a solid four star rating from me. What drew us in were the adorable animal shaped breads they had sitting in the window. Marketing on point. You walk in and are instantly drawn to the cases of delicious looking desserts. Naturally, I had to get a coffee and some macarons. For 2 macarons and a medium coffee, it came it $7, which isn't too bad. The macarons were absolutely delicious, and chewy. I make macarons all the time, so these get a 9/10 for me, the frosting needed some more flavoring. The coffee was good, but had a strange after taste, not sure why. All in all though, I wouldn't mind stopping in again if I'm by Penn station. read more

Quick, fresh, and friendly service. The place was clean and spacious. Food was hot and delicious. Best breakfast we had during our stay just a short walk to Macys Herald Square or Madison Square Garden. read more

Shopped here every day for my family when I came. The food from each section was on point in exceeding my expectations. The staff had the up most hospitality and I couldn't recommend a better place to get everything you need. Will be visiting soon I hope! read more

The Bread Factory Cafe - Intersection - Bakeries Near Me - New York, New York

They don't know what a bagel is. Their bagel is soft, and doesn't even have a hole in the middle. The price is not high tho, but that shouldn't become the reason they make something like this. The bagels in the halal carts are also cheap, but they look good and taste good. I came to learn that midtown manhattan is a disastrous area for foods, 'cuz there are so many innocent tourists you can cheat... If you don't know how to make bagel, then learn it, don't ruin bagel... But anyway, thanks for making my bagel experience in NYC much more complete. read more

The Bread Factory Cafe - Disaster,they call it a bagel.This is definitely for tourists living in the hotels nearby,even tourists deserve something better - Bakeries Near Me - New York, New York

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The Bread Factory Cafe is my new favorite spot now. This place is a real treat whenever I visit the area. Everything we had here was delightful. Bonus that their service is so really good, they are so quick and pleasant. We will definitely come back to The Bread Factory Cafe. read more