Our visit was an absolute dream from start to finish. The peaceful, clean atmosphere immediately relaxed us the moment we walked through the doors. The highlight of our day was the phenomenal 80-minute AURA couples massage with Gisselle and Gina, who provided deep, expert, and restorative treatments that eased every bit of tension away. The entire staff is truly exceptional, offering warm, welcoming, and professional customer service from the front desk to the treatment rooms. We had a flawless experience and cannot wait to return for our next visit!! read more

For the price of services, this spa has ZERO amenities or frills. No relaxation room, no sauna, no whirlpool, no locker rooms, no showers. Nothing. I was expecting high end spa with a high price point. My massage technician was very nice and did a good job, however for $230 for a 60 minute service, I could have had the same for half the price at hand and stone. read more

So I decided to splurge on a spa package for myself for my birthday the day before. Leah, at the front desk, worked with me the night before to build a package that I liked and they could fit into their day. She told me valet was comped for guests and I'd also have access to the hotel's pool area. The service was great!! I arrived early day of my appointment to visit the hotel's hot tub. That was a great way to start off the day! It was so empty I had it to myself. Then I went into the signature massage which was so relaxing. It mixes aromatherapy and hot stones (though I could not tell what part was aromatherapy...). I had a male masseuse (forgot his name) that was phenomenal and really paid attention to my trouble spots without compromising my full body. It was also professional, parts that were not massaged were covered the whole time. Then I got a refresh facial. Not sure what he did besides a scrub and cleanse but it felt nice. I then had a 45 min break, so they were able to order a cheese & fruit plate. I also received a mimosa & glass of water. The staff kept checking on me to make sure I was ok and didn't need anything. After that I received a mani pedi. Both included a scrub and hot moisture wrap. When I was done, they let me hang out for a little while my polish dried. I would definitely come back! read more

Great gel manicure (Signature Aura Manicure) from Shekinah! I normally would pick an orange or pink, but she helped me try something new, like blue. I like it a lot! The front desk service was very professional and courteous. They offer complimentary beverages (lemon water, wine, cider, & sodas), and the atmosphere is clean, relaxing, and modern. The hallway to the spa/massage area is nearby, and while I was getting my manicure, a couple wearing white spa robes walked by to get to the door. Would be nice if there were a partition or separate way for clients to go through for privacy. The prices were comparable with most hotel salons, however be prepared to pay a 20% gratuity added at checkout. Overall, my manicure experience was pleasant, and I'd definitely go back. read more

AURA Salon & Spa - Aura Spa & Salon Gel Manicure - Hair Salons Near Me - Richmond, Virginia

I could stay in here all day. I got the works and it was worth every penny. Spas are my home away from home for me and I felt right at home. The staff was my 2nd favorite part. I felt like I was catching up with my girlfriends. My 3rd favorite part ...complimentary champagne and mimosas! All I needed was food and I wouldve been set. The only downfall though, it was limited changing rooms but that is to be expected when the spa is inside the hotel read more

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Amazing girls spa day!! Perfect pairings of champagne and macaroons... with massages, of course We will certainly be back!! read more

AURA Salon & Spa - Hair Salons Near Me - Richmond, Virginia

I wasn't sure which one to check into, so I checked into both? haha Anyways, this was the review that I put in for the other check in "place": This spa is located inside the Hilton Hotel by short pump. I made an appointment to do the mother/daughter spa (but with my girlfriend). This included a beverage (we got 2 mimosa while we were there), either a facial or 60 min massage, and mani/pedi. The place is VERY clean and the staff were super friendly and knew what they were doing. Mimosa's were refreshing, the robe was super nice and clean!!! My friend and I decided to do the 60 mins massage which was SOOOOOOO great. It was relaxing and the oil that they used really helped! They were great with helping me pass out- haha. Right after, we then got the mani/pedi, and the person who did my nails were really great. It's been over 3 weeks and the nail polish still looks fresh (on my toes). I had to remove the ones on my hand because it was starting to chip after 2 weeks (which make sense), and I tend to do a lot of activities. Overall, the experience was great, I might be better off doing just the massage. It was very professional, fun and I def see myself coming back. read more

Absolutely amazing service! When me and my partner arrived from the moment we walked in we got nothing but warm smiles and we felt welcome. The service was amazing from the massage therapist to the luxury bath that they had for us and even the robes and slippers they included felt amazing. They did a great job of making us feel at home welcome and valued customers. I would come back over and over again. We even got a chance to meet the manager of the spa who is more than helpful. I will give this place six stars if I could!!! read more

The only reason I am going back is because I am being forced to...after that, never again One week before my birthday my boyfriend goes into Aura Spa and Salon and purchases a package for 3 things; a massage, facial, and pedicure. While he asks to make me an appointment on the following saturday. The lady helping him tells him saturday they have a large party coming in HOWEVER, Sunday they have an opening. She proceeds to tell him to to tell me that each of the 3 services is 50 minutes so to expect to be at the spa for 3 hours. He presents me with the gift card and on it I notice that who ever filled the certificate out wrote that is expired ON the day he bought it, not a year later. Instantly he picks up the phone just to verify the mistake and make sure they have the correct info. No one answers...he leaves a voicemail asking for them to call him back. No call back. He called again 2 days later, he then spoke with someone to clarify The day of the visit. I drive 25 minutes to the facility and as I am walking into the spa (5 minutes before my appointment time) I receive a call from the spa. I answer, the lady on the other end of the phone was calling to confirm my appointment. Never have I ever received a conformation call on the day of an appointment, much less 5 minutes before I am to be there. I walk into the spa and immediately hand the certificate (that clearly has massage, facial, and pedicure written on the front) to the secretary. The stars go to: MY MASSAGE AND FACIAL WERE FANTASTIC- I just want that to be clear. I do not recall my massage therapists name (sorry!), however my facialist, Mary was super sweet and knowledgable. After my massage and facial I asked if I was to wait where I was to be taken to my next service. She kind of gave me an odd look, said yes, and then walked into the hallway. Here is where it all falls apart...I can hear the ladies in the hallway bickering about my next service (pedicure) and someone about package exclusions. Mary and the Secretary come back into the room where the secretary proceeds to tell me that they "don't do nail services on Sundays". She then said she did not know what happened and asked if I would like her to schedule me for the next available appointment. WELL DUH, is what I wanted to say but I said yes and went to go change back into my clothes. The secretary approached me again and said "the director is the one who scheduled my appointment" and she does not know why. I made another appointment and left, PISSED. The little things that they messed up on customer service wise are excusable UNTIL you drop the ball on something bigger. Then a consumer evaluates the entire experience in their mind, which unfortunately was now a negative one for me. The mistake could have been caught in 2 other places; 1. making the appointment and 2. when I handed the secretary the gift card when I walked in. They did not even offer to upgrade the pedicure or add on anything to compensate for the inconvenience or the extra 50 minutes its going to take me to drive to and from the spa read more

My wife & I came here for 3 days for the spa--boy were we disappointed!!! It is truly little more than a glorified nail/hair salon, that happens to offer 4 treatment rooms for massages. There is ONE steam shower, but it is in one of the treatment rooms!!! So if someone else is using that treatment room, you're out of luck!!! The lockers are actually within the toilet (again, for ONE person at one time). They were not set up with towels, soap, shampoo, hair dryer, etc., yet they offer showers following a treatment--I had to traipse to my room in my robe. The actual massage that my wife & I had were good, but administratively, they are severely challenged- The appointment times and the service ordered on the phone were not correct. And all this for high prices plus an automatic 20% gratuity!?!?!?!? read more

Wonderful! I visited Aura last weekend with my bridesmaids for a Spa Day, and we had an amazing time. The spa was very clean, the staff was professional, knowledgeable, and friendly. They made our group feel welcome and more importantly relaxed. We had crackers, fruit, and cheese; as well as delicious chocolate covered strawberries. For drinks, we had water, mimosas, and champagne. Everything was so relaxing and amazing, thanks to everyone to making our spa day a special one. A special thank you as well to Selena for all of your help - she was truly dedicated to making sure everything went perfectly. read more

My wife and I went here this weekend. The review by Larry had me nervous but we gave it a shot anyhow. We got the Couples Massage Package and Refresh Facials. Given that we went there 14 months after he did, we had a really good time there. We weren't crazy about the soaking bath prior to the massage (if you are going solo, I recommend it - it's not built for 2 adults :) but we enjoyed the massages and the facials. Overall, the spa being in this nice hotel is ideal for a getaway weekend for busy parents like us! read more

Great Experience!! Celebrating a birthday it was just a girls night. The spa was everything. They were very accommodating with me from making the reservations (forgot her name) to changing the reservations. Everyone was very professional. Shelly at the front desk when we arrived was great, Sai (male) the massage therapist absolutely great! He stretched things I didn't know I had. The facial ( forgot her name) it was Amazing!! read more

O... M... G... Now, I didn't try the other services. I did use a coupon that they provided us when we checked in. I was in pain. I couldn't turn my neck to the right. These guys needed to be my therapeutic messiah. And they delivered. I was checked in and led into a changing room where I was given a pair of slippers and a bathrobe that was very much designed for a woman (not enough fabric to cover my "jewels" when sitting in the waiting room). I hope I didn't show too much bubble gum, but oh well. After changing, I proceeded to the waiting lobby to get called forward by a staff member. Now, I don't remember my masseuse's name but she was a goddess. She chatted me up, let me get undressed and under the sheet, and quickly got to work when she returned. She worked on the spots that I asked her to pay attention to - mostly my neck - and put the healing on me. Some of the pressure was intense (it was a deep tissue massage after all), but it slowly worked the knot out of my shoulders. By the time the hour was over, I could move my neck again, if not a little sore, but I could move. Also, she found some knots in my quads that were irritating my IT band for the last couple of year - this made my run the next day so much easier...I wish this spa was near my house in DC. Overall, this was well worth the C-note that I paid for this massage and an hour well spent. I'll use it again if we're back here next year. read more

On Aug 17th I committed to trying a Keratin hair treatment to smooth out my ever constant frizz issue! I have thin floaty curly hair and Mia always does an excellent job doing a cut and/or dye on me! I was fiddling with this idea for a few months and finally decided to try it out. I am NOT dissapointed in the least and I will surely do it again after 3 months. Mia always takes great care of me and the spa is relaxing and modern without being pretensious. With the Keratin treatment I hardly need any product and my hair is so manageable now! I LOVE IT!!! read more

Staff are nice. Massage therapists do a good job. However, Just make sure you get the full time that you pay for. If I paid for an hour massage, I expect an hour massage not 50-55 minutes. Prices are costly for these services; therefore, I expect to get my moneys worth of every minute that I've paid for. I Will not be returning to this location, nor sending family or friends here in the future. read more

Amazing!!!! The staff is A+. David is such a pro, I've had the best facial I had in a long time. The price - service relation is extraordinary read more

On January 31, 2015, my friends and I were in Aura Spa & Salon to celebrate a life event. The idea was to put together a nice spa day for my friend that was pregnant. Our combined scheduled services were two pedicures, reflexology, massage, and facial. The friend that was pregnant was going to have the facial and a pedicure. As luck would have it, my pregnant friend went into labor on spa day, thus making her a no show. My other friend and I still came into the spa that day to receive our services and for the most part enjoyed our time there. I did have to wait at least twenty minutes after my friend was called in for her massage before I was called for my pedicure. However, I was not going to hold that against the spa because the staff was so nice and I wanted to enjoy my day. Upon leaving, I was charged the 50% cancellation fee (which equaled to about $70) for the services of my pregnant friend because she was not cancelled within the allotted time frame. At the time, I was a little shocked and somewhat upset about this turn of events, but I went ahead and agreed to the charges because arguing about this would totally reverse the effects of spa day. After taking a few days to think about it, I realized I needed to voice my opinion on the subject. It is in my opinion that I should not have been charged for this cancellation because this was a medical event that we had no control over. The cancellation policy at the spa is flawed and should take into consideration medical emergencies. If additional documentation is needed, then the spa should request that and it would be provided. Overall, this has marred my experience with Aura spa and I believe that the call to charge the fee was poor judgment and ultimately bad customer service. I understand the need for a cancellation policy and realize that this was strictly a business decision. However, I needed to express my opinion about the decision and share my experience with others. I truly feel like this was not the right decision and in the end the spa has lost three customers as we are looking for other establishments to cater to our spa days from now on. I have accepted the final decision and will take this as a learning experience. It is my hope that the spa will revisit their cancellation policy so that future customers would not be impacted in a similar way. read more

I've been going to this spa for over 2 years and my experience has always been great. Staff is helpful and willing to go above and beyond. I can spend hours here, just relaxing. read more

Very disappointed. I was given a male therapist when I had an appointment with a female that I requested. It turns out my appointment was switched to accommodate a male client who wanted a female therapist. The new client was actually someone I knew. When I arrived he said I think I stole your appointment. I realized what he meant later. The waiting area is coed. I was sitting across the room facing a male I knew from work in a bath robe that was too small for him and his anatomy was protruding while sitting. The "relaxation" room has crazy fluorescent lighting of different colors which would cause anyone with a migraine to kill themselves. Thankfully the massage was fine however the therapist did cut the session short. The receptionist did credit me for the time I loss and offered me a discount if I returned. Unfortunately, I will never go back. read more

WOW!! What terrible customer service! I could never get anyone on the phone, and no one responded to Emails to help me set up a spa day for me and my daughter. Their web site was AWFUL so unless you want to spend 4 hours trying to book your day...THIS IS NOT FOR OUT OF TOWN VISITORS!! TRY ELSEWHERE!!! read more

Desk is unmanned. I called all afternoon, left a message at their voicemail and through the Hilton Front Desk. Zero response. If the services are anything like their customer service, then I dodged a HUGE bullet here. read more

Went here for a massage for my 30th birthday. My parents and sister were staying here, so me, my mom and sister had massages. The facility is very nice and modern. There are 2 changing rooms that double as bathrooms, so if you need to use the restroom and are not changing, you have to wait if someone is in the changing room. The waiting area is very nice, but small. Lots of different colored lights shine down in an all white room. The treatment rooms are off the waiting area. The room I was in was much bigger than I expected from the waiting area. It was very quiet and calming. I had the radiant stone massage and it was wonderful. I usually visit Red Door when I am in the short pump area, but I will add Aura to my rotation of spas. read more

What an incredible day. What an incredible secret. Spa day. Lunch and the most wonderful staff. I can't wait to go again.

Came here for a haircut with Jose Luis and was very impressed. He knew exactly how to cut, my very hard to cut hair. As well as give me great advice as far as styling, and which products were more appropriate for my hair. I look forward to having him as my permanent stylist for many years to come! read more

we had a great experience. Naomi (nails) and Mary (waxing and facial) were fantastic. It's not cheap, but it's a very relaxing friendly place. I liked making reservations online then getting a confirmation text and call. :) read more

I have not had any services besides a massage and facials so cannot attest to the bad reviews I have seen. But, I have NEVER had an issue and Angie is the BOMB! Fantastic service - I use her exclusively now. I totally look forward to my stays at the Hilton Short Pump for numerous reasons (given the area), but being able to relax after work with a facial or massage, go to the bar area to chill further, and retire to my room = priceless! Telling you - ask for Angie and I feel she will not disappoint! True that it's very quiet in there if you go in the evenings, but I have never had to wait around for a front desk person. Someone is always just around the other side of the wall. read more

A group of friends and I went together to Aura Spa for a variety of services including facials, massages, Turkish body scrub, and a body wrap. All of us were pleased with our services except for the body wrap. Unfortunately, the sound proofing in each of the rooms was lacking so for example: during my facial, I could hear the staff's microwave beeping and anyone who walked by chatting outside. So that was distracting and made it less relaxing. Also, our group ordered food as we relaxed in between services, which was very tasty. The odd part was that we had to sit at their manicure counter to eat. Part way through, a woman was brought back and had her nails done next to us... the smell of the polish was not pleasant during our meal. Otherwise, it was a nice environment with friendly staff. read more

Had an amazing hot stone massage with Hilary! Highly recommend this spa!!! It was the best hot stone massage I've ever had!!! And I've had a few:) I'm sad that I don't live closer so that I could do it again! read more

What a wonderful experience! Everyone was super nice. The atmosphere was amazing, beautiful and peaceful. The massage was heavenly! It is not the least expensive place in town, but then again you get what you pay for. Worth every penny! read more

We had a 10am appt on 10/11/13. This was our second experience with the spa services. We had a couples massage. We were told once we got in the room that one of the heating pads on the table was broken. Therefore , we had to choose who would have the heat. We wonder why we were not told this before we undressed?? We could have rescheduled. When we were checking out, we were hit with a 20% service charge. We were paying with a gift certificate. I think it would have been courteous to make this clear when we checked in....and this information should be included on the gift certificate as not to surprise the recipient. The overall experience was not bad. This is customer observation that we believe will help your business. Thank you in advance. read more

Me and the wife arrived today for a much needed couples massage. 80 mins of being fully pampered, this place was great. A little unorganized for the caliber of place but overall very happy with the treatment! read more

I enjoyed every moment from making the appointment, getting the specials, and being serviced. Emily was an awesome massage therapist for my spa day. My reflexology session was relaxing as well. I left very satisfied and more than anything RELAXED. The staff was amazingly welcoming from the moment I walked into the spa. I will return for more! read more

We visited the hotel as a girls getaway for the weekend and I have to say, we were very impressed! My girlfriends and I felt like we were VIP's the way we were treated. Everything went smoothly with our massages, facials and pedicures. We sipped champagne and they even gave us complimentary chocolate covered strawberries! I found the 20% service charge to be convienent so I didn't have to worry if I was leaving enough for these wonderful people. Between the pool, jacuzzi, patio and spa treatments we were simply blown away! We will definately be visiting again and next time we will plan more things to do! read more

I decided to try this new spa I heard of from a friend who had a friend kinda thing. I was going to Red Door pretty often for massages and pedicures and just got tired of the attitude from the front desk and management. Aura is smaller than Red Door, but everyone is much nicer. The massages are fabulous and the nail techncian I had was wonderful! She didn't seem to have the attitude that she was doing me a favor, but that she actually enjoyed what she was doing. They offered me products, but didn't push them down my throat like at RD. The hotel has an indoor pool and jacuzzi and the front desk girl told me that when I am using the spa I can use the pool to?! How cool is that? I'll be back in a couple weeks with my besty and we will get some sun and services :) read more

I have been to Aura Spa on 3 different occasions and have taken a different friend along each time to enjoy the experience. They have the nicest "ambiance" I have ever seen, friendly staff and "perks" that I really enjoy like beautiful lighting, providing drinks, issuing cozy robes, selling products and having beautiful, convenient rooms and lockers for belongings. I would go much more often if I lived a little closer, or if prices were a bit lower. Coupons or sale offers for returning customers would be more than enough incentive for me to make the drive from Palmyra again and again.. I have more company coming at the end of this month........would love to head here again and allow her to enjoy this amazing experience! read more

I purchased a groupon for a 90 minute mani/pedi I was very excited to go because this is a new spa. The ladies were very nice but had no clue what they were doing. I left with my feet hurting and still had dead skin on my toes. This place is very expensive and not worth it at all. The did not even have a massage with my Pedicure or oil or hot towels. I am very disappointed. read more