Brad and Sandra at Austin Aire & Heat are great owners of this local HVAC business based in Oak Hill. Our forced air furnace went out in the dead of winter during an arctic blast--they were very communicative and transparent with us throughout the entire repair process and we also appreciated their professionalism and high quality of work. We'd definitely recommend them if you have any HVAC needs! read more

Brad and Sandra at Austin Aire & Heat saved the day for us! It's never fun to have your AC stop working, but when it's 100+ and you've got a baby in the house it turns into an emergency really quick! Brad quickly diagnosed the problem and had us back up and running in no time. I would recommend them to anyone! read more

Service was excellent. They were able to fix the issue right away. Highly recommend using this company.

The person who works in the office is very rude and unhelpful. I was given an attitude the whole time I was on the phone with her, and I would not recommend. read more

Had a great experience with them. They saved us on Labor Day when the a/c went out the night before and it was 87 inside that night. Brad was a great technician and very friendly and helpful! read more

Was set up with these guys through our home warranty company, came out and took a look the next day, they were able to diagnose the problem and contact my home warranty to get it covered. Would totally recommend Moe and anyone else with the company. read more

Our furnace in the attic started making loud noise and shaking in the weekend when it was freezing. Brad came out on Monday and diagnosed the problem within a few minutes. I needed some parts and so he ordered them promptly. I was worried that there would be a lot of waiting with current supply chain issues but Brad came back within 48 hours to replace the parts and now my heating is back on. He was very friendly and we had a good chat while he was fixing the issue. I can see clearly that he loves his job. I definitely recommend him to anyone that needs his services and I'll personally be calling him the next time I need help. read more

I can't say enough about Brad and his team. I have used Austin Aire & Heat for all of our A/C and heating repairs/replacements over the last 10 years. Brad is always helpful and fair. This last time he diagnosed a repair that was covered under warranty and helped the repair go seamlessly. When ever I have a repair for my A/C or heater, Brad is the one I call. I know that I can get reliable and trustworthy service. Thank you Brad! read more

Awesome service. I've used these guys twice and both times I've always ended up a happy customer. Here's how it works, it's $55 dollars to call them out, like a site visit fee. Then they estimate how much the work would cost and you decide then and there what you want done (or not). What I like to do is make a list of what's wrong w/ my place (it's old), then call up these guys to get the estimate, then if I agree w/ the price, ask them to do part or the entire list. I told my downstairs neighbor about them and he was also happy with the results (he also made a list of things to do because he was selling his place and needed alot of things done). At the time, my dishwasher was sort of busted. It wasn't draining the fluid. I called these guys and not only did he fix it, he taught me how to fix it so that if it happens again I could just fix it myself and save some money. In my other review (of the horrible Clarke Kent Plumbers) I mentioned a P-Trap replacement. So I asked the handyman about the P-Trap and how much is should cost. He said materials shouldn't run more than $25 bucks (I don't need expensive chrome pipes)...and with the $55 site fee...I'm looking at $80 bucks tops. He even said he could possibly get the $25 bucks down. That's less than Clarke Kent's estimate, and definitely less than the $197 Clarke Kent robbed me of. The only reason I don't give it 5-stars is because it seems they don't keep the same handymen...I think they are always changing...which means someday I might get someone who is rude or will try to rip me off. But so far it's 3-0 (the third being my downstairs neighbor) read more

We have had several A/C problems in our home. By chance we were assigned Austin Aire and Heat by our Home Warranty provider to serve as the contractor for the repairs. Moe was our technician for our repairs. Moe is the most honest, trustworthy and knowledgeable person we have ever encountered. Moe is the reason that we will not use any other company for A/C repairs. If you have an A/C problem, definitely call Austin Aire and Heat and ask for Moe. read more

I see Moe has many Fans here! We're another big Fan! He diagnosed a coil leak, after the previous warranty co AC guy missed it! Moe replaced the coil on a day not scheduled for installs! He knew the previous co, and warranty co cost us lots of time and discomfort in a 90 degree house! He went the extra mile in calls and visits, to get it done as fast as he could! One heck of a guy, truly cares and knows what he's doing !! He's our guy now, but we'll share :) read more

Have had Austin Aire, Heat & Appliance out a couple times and both times Moe was excellent. The first time I had the HVAC drain back up and Moe not only identified it and fixed it quickly - he also showed me how to do routine maintenance to keep it clear. The second time I had the compressor go out, again Moe was the consummate professional. He not only changed out the compressor, he also looked at some of the wires and ended up rewiring, padding and taping. He also did a check on the Freon, just in case! Each time Moe gives good advice and shows his great experience and knowledge. Very good company, I recommend them highly! read more

Last week my AC stopped blowing cold air. That sucks in Austin when you know it's about to start getting really hot again. So I called up Austin Aire - they had fixed my other AC under warranty a few months ago - fast, clean, expert service from 2 friendly professionals... I called on Monday, Brian and Moe came on Thursday and found my compressor had died - apparently the equipment my house came with was flawed from the start and rarely lasted as long as this unit had lasted. I authorized the repair and the work was done the next day. Works perfectly now and the price was reasonable for expert and prompt service. read more

I didn't meet Moe because my landlord met him to repair my AC since I was hiding out in a friend's house away from the 90 degree temps in my home! All I can say is that after calling them on a Saturday night, I got a service call within 12 hours on a Sunday afternoon when I'm sure lots of other unlucky Austinites were dealing with the broiling Texas heat. He was in and out quick, had us fixed in a few minutes. Thanks, Moe! read more

Moe is absolutely the best! I have used them at the end of my 35+ year life of my Trane unit and then I replaced it with Moe and his team. They are always so professional, courteous and knowledgeable. I wish every business in town would take lessons from this company. They really know how to treat people right. They are the only company that I would recommend for your heating and cooling needs! read more

It is always a pleasure to find a service person as good as Brad at Austin Aire. Brad returned our call promptly , showed up on time and provided an accurate diagnosis. Brad handled and followed up on all of the home warranty company's requirements and kept m up to date and on schedule. i highly recommend Austin Aire for any HVAC needs. read more

Mo is the best! I always call him directly, and he'll either answer right away or get back to me the same day. He schedules appointments as soon as possible, and is always on time. Yesterday I called him and he said he was booked up, but could come the following afternoon. Later that day he texted to say he had a cancellation and could be at my house in 30 minutes! I really appreciate that he took the time to fit me into his schedule, instead of just waiting until the next day like we'd originally planned on. My AC is once again running smoothly (with no more leaking, yay!) thanks to Mo! And on top of everything else, he is kind and patient with our little dog who loves to bark at him. Couldn't ask for better customer service than that! read more

Another fan of Moe here! Our air conditioning went out in the middle of the night, so we called our warranty company first thing. Moe called us at 9:30 am to set up an appointment between 2 and 4. He got here a little after 3, and had us up and running in record time! With temperatures expected to be in the high 90s with brutal heat indexes over 100 we are very thankful. We'll be able to sleep tonight! read more

Our home warranty company sent out Austin Aire and Heat in the form of Brad and we couldn't be happier. He was able to come out within a couple days time and was friendly and informative. Would definitely recommend. read more

I called these guys to come out and inspect my air conditioner that was tripping the breaker and the compressor was not coming on. I was pretty sure since it was over 15 years old that the compressor was shot. The technician came out the next day said exactly that bad compressor and was going to get back to me for the cost and time to get it installed. But that he was really busy and might be a while. I ask him a while and he stated if not on Saturday (2 days later) then over 1 1/2 weeks later. All this in 100+ degree weather. So of course they take my money for coming out and then want me to just sit around waiting for them for almost 2 weeks. When I told them to forget it I was using someone else the guy at the main office got extremely violent with me on the phone. I can not say 1 good thing about these guys. read more

A friend referred me to MOE @ 512-299-8570 and I can't be more pleased that I called him. Very knowledgable and delivers a quick diagnosis. He is an honest man and I will continue to use him on every instance while here in the ATX area. Thank you so much for the straight talk and pricing. read more

My wife and I had our condensing unit and air handler replace by our home warranty company in January of 2016. As the weather turned warmer, we noticed that the condensing unit was short-cycling and not cooling properly. We have had seven trips from HVAC techs over the last three weeks. One said we needed the thermostat wire replaced, which they did, one said we needed a new control board in the unit, which they replaced.....none of these fixed the problem. A new tech showed up two days ago and said we had a restriction in our copper lines. Our warranty company told us this morning that a second opinion was needed and that they were sending Austin Aire & Heating....... What a breath of fresh air. Moe called me to schedule an appointment, and after visiting on the phone, basically diagnosed the problem then. He was prompt, but most of all, knowledgable. He had our problem diagnosed in ten minutes. When the installer from another company installed our equipment, he put too much refrigerant in the unit. Four pounds too much ! Moe has the equipment to determine this, and if you don't have this new equipment that measures the new 410A refrigerant, the problem will never be resolved. While he was here, he said let me check on your air handler, went into the attic and found two problems with the condensation lines, that he fixed. If he had not fixed these two problems, we would of have water pouring into our attic when the a/c is used constantly as it is here is Austin. Beside Moe being a honest and caring tech, he also served our country being in the navy for 10 years. I have lived in the Austin area for 45 years, and was in the construction industry here for 35 of those years. Moe is one, if not the best HVAC technician I have ever been around. He takes pride in his work, and makes sure the work is done right. I could never recommend Moe too highly. Wished he had been the first to show up, sure would of saved a lot of time and heartache. Terry Billingsley Leander, Texas read more

I was assigned Austin Aire &Heat by my home warranty company. Moe was out the same day and diagnosed the issue quickly. He ended up replacing my outside unit. There were some complications in the ordering process (on my warranty company not Moe) but he kept me up to date. He even lowered the price a little when we were further delayed by rain. A week later a part broke. He came out and replaced it free of charge even though it was due to ants and he wasn't going to get reimbursed. I would recommend Austin Aire and Heat to anyone. read more

As others have said, Moe is the best. He's helped us out twice now for unrelated issues. This last time, he came out within 2 hours of me calling. Just a highly skilled, dependable professional. read more

Moe has been fantastic! He is very available and prompt to respond. Additionally, he is very knowledgeable, personable, and fair. Definitely recommend this company. read more

Our AC went out on day one of Summer. Ironic. Sitting at home was not an option. Brad came out, found the problem. Thankfully the part was available and he came back the very next day to replace it. Brad is very nice and professional. We would recommend his company/services to anyone who needs an honest repairman. read more

Very impressed with Mo -- he came out on short notice, figured out the problem quickly, and found a way to fix it for minimal cost. I will definitely call him again for HVAC issues. read more

Peak heat week! Moe fit me in, replaced the failed compressor and we're cool again. Responsive. Fair. Reasonable. Fast. Friendly.

Amen to Anna G I was outraged at the poor service I received from these people clearly they have bitten off more than they can chew over worked technician that have no problem telling you just that John informed me he hadn't had a day off in 2 weeks I just want my AC fixed its 100 degrees outside are you kidding me they told me it was a bad compressor which couldn't be fixed until Monday and its Friday temperature upper 90's (WTF) and First American ought to be ashamed of themselves robbing hard working people giving us a false sense of security only to find out they aren't there when you need them and to add insult to injury you re on hold letting you know that you can be at ease knowing you have serviceability integrity what a laugh also 24/7 365 availability (which I was told meant First American answering service WOW!) If you hear First American or Austin Aire run like hell or you'll be sorry!!!!!!!!!!!!!!!!!!!!!!! read more

When you need a HVAC repair, it is critical that the repair tech knows what they are doing. Moe definitely meets this need. He is also very prompt in arriving for scheduled appointments. I highly recommend Austin Aire for your HVAC repair needs. read more

Where to start? My home warranty commissioned this company to come to my home and assess the condition of my air conditioning units that were not cooling effectively. I was met by Mo who from the jump seemed rushed and as the visit progressed seemed inconvenienced that he had been sent. He had made an off color remark about the driving distance during our initial phone conversation which was awkward. While Mo assessed the units (and I use the term loosely) he failed to recognize the obvious components that needed replacement. He proceeded to fabricate silly justifications as to why my home warranty would not cover basic repairs. I am thoroughly unimpressed with the way that this individual conducts himself and I am hopeful it is not a representation of the company as a whole. This individual acted like a two cent hustler. Seems that positive reviews are not indicative of quality of service. read more

My AC outside unit would run but the inside did not. Technician Moe Bedery arrived and immediately discovered that the blower motor for the inside unit needed to be replaced. Mr. Bedery contacted my home warranty office for authorization to purchase the motor. Due to the price of the motor, the home warranty office felt they could get it cheaper and so it took a couple of days to accomplish this, however Mr. Bedery stayed on top of the situation by keeping me informed on the stays of the motor becoming available for pickup. Then when the part became available, Mr. Bedery made it his priority to come and install the motor as soon as possible. Mr. Bedery was genuinely concerned about my situation of not having AC in my house during this whole process. I would definitely called on Austin Aire & Heat and specifically Mr. Bedery for future AC repairs. read more

They came out because my furnace stopped working and reset it (by pushing a reset button on the flame rollout switch). It seemed to be working, so they charged me for a service call and left. It stopped working again, and if you reset the switch it will only work for a few minutes before the switch trips again. I contacted them and they refused to diagnose the problem, said that "it was working fine" when they were there and that the wind is causing the problem. It seems to me that he should at least take a look at the furnace and try to diagnose the problem or see if anything else is wrong. He doesn't seem to know how to repair it or want to deal with it. I did some online research, and several people think the repeated switching off of the flame rollout switch may be a serious problem and there are a few things that may be wrong- no one suggested that the wind is blowing the flame and tripping the switch. Anyways, I would not use these people unless you want to waste your money and time. read more