Stranded on Thanksgiving Day, needing a battery replacement. Everything else was closed except…read moreO'Reilly in Cedar Park - even Walmart was closed on Thanksgiving. We arrived to find a salesman of few words. Not rude, just not in the mood for conversation, I guess. We explained the situation, and he asked questions about the car, make, model, and year. Then he says, "The only one we have that fits that car is $290.00 plus a core charge of $29." I had already checked Walmart's prices, not realizing they had finally begun closing on Thanksgiving. The Walmart price for the same size, amp, volt, etc. battery was $179.95. So we paid the price of needing something in a holiday emergency. I expected parts houses to be more expensive than Walmart, but I didn't expect them to be nearly TWICE the price. Anyhow, we said, "Sure, we'll take it." So he rang us up, and we paid. He brought the battery from the stockroom and set it on the counter and mumbled "Thanks," and walked away. I said, "The sign says you install batteries free of charge, is that right?" He kind of grunts, "Yes." Then he went into the back again, and I wasn't sure if he was coming back or not. But after a couple of minutes, he comes back out with tools to change the battery. I am sure he was hoping we would just take the battery and leave. It took him a while to change the battery in dead silence. When he finished, he just turned around and went back into the store. I followed him, however, and when we got inside, I handed him the receipt back and said, "Now, you can refund the core charge." He took the receipt without saying a word, completed the $29.00 refund, and returned the refund and receipt without saying a word. By this time, a lady had come out of the back and was standing behind the counter also. I took the refund slip and looked at her and said "Happy Thanksgiving," to which she kind of smiled but didn't speak. After we got home, I looked at the receipt again and saw that WITHOUT ASKING -WHICH IS AGAINST THE LAW IN TEXAS- an added a $4.00 "Extended warranty" to the bill! It was too much trouble to return for a refund. If it is customer service you wish, along with a battery that is priced almost double the one a mile down the street, and a hidden charge for a worthless warranty you didn't want, this is the place to go! If you're not in a jam on a holiday, then there are many other places to purchase overpriced batteries that offer a much more congenial service experience. The only really good part of this experience was that they were OPEN and we were able to get the replacement and be on our way. But I only live a few miles up the street from this store and I'll be sure to avoid it like the plague in the future.

I wish I got the gentleman's name who helped me today but he was so kind and wonderful! This was…read morethe second auto parts store I went to because the Auto Zone store checked my battery and told me it was time to replace it. I mentioned I had bought it roughly 2 years ago and the Auto Zone associate stated it should be under warranty but they didn't carry that brand and advised me to go to O'Reilly, hence, why I was here now. The O'Reilly associate reviewed the logs to see how long ago it was that I actually bought it and to ensure I could get it replaced it under warranty. Unfortunately, they didn't carry this battery either but he double checked my car to make sure the previous employee was being truthful about the state of the battery. After inspecting it, he noted that it was an Advance Auto Parts brand and even called the store for me before he sent me on a fool's errand. Fortunately they were in stock and he informed them he was sending me over to get it replaced. I appreciated the extra mile he went even though I didn't purchase anything! I might have to come here instead next time :) Thank you so much for the great customer service!

I hate walking into stores like this being female, so I always bring a man with me. I did this on…read morethis visit as well, but it was unnecessary. I was replacing my windshield wipers, knew exactly what size I required, and knew I wanted the replacement warranty. The employee who helped me was surprised and said he didn't immediately offer it because he said I seemed like I just knew what I wanted and he was ringing me up, but it wasn't an issue. He then, like my previous review, offered to install my wipers. Of course I took him up on the offer. I appreciate that service. (As a side note, you should get this warranty. It's only a couple of bucks, and within a year, just return and you can get the wipers replaced, no cost. Just renew the warranty for those few bucks when you do it. No catch!)

I called ahead as I wanted to make sure they still did a "Free check engine light diagnosis", which…read morethey did. Also, I told them I needed windshield wipers. I told Terry over the phone what make and model my car was, and he said they did have them in stock. When I got there, I asked for Terry. But, he asked Robert for assistance in the diagnosis. Robert showed Terry the codes that came up, and that I would need to Google what they meant. But, then Robert went a step further and did it for me. We went back inside to get windshield wipers. Terry looked up my wipers and told me of their great program if you buy the warranty (only a few dollars) and they wear out (which in Texas sun, they do a lot), you just come back, pay just that warranty again, and the wipers are no cost. When we were done, he went to look for the wipers, had to ask Robert for assistance in finding them. We proceeded out to my car, which we were just at and he asked "This car"? I stood back and let him work, but he was having difficulty. He said he had to go back in to get screwdriver. That did not work. He went back in and got Robert again. Robert then took over and showed him how they came off and how to reinstall. Glad they provide those services. It was of a great help!

As I continue to navigate AUSTIN, I find that typical gender type positions for men have…read moretransitioned to all genders, which is amazing. Me being able to see a woman install a battery which I know is not a big deal but for me it is because I'm use to always seeing Men care to this type of service. This is the second time this week. I've actually gone to a place and had assistance from a woman when I typically think that this job growing up it's a guy job. As I continue to grow up as a older adult, I realize that we are such powerful woman. I appreciate the two ladies that helped me out today and getting my car back up and running. Being able to be knowledgeable of how to navigate and use our resources is very key and should never be restricted to gender setting. I felt not only happy to write this review about the ladies who helped me today, but I want to encourage us as women that we should never continue to limit what we know is accessible to us as women. We don't have to live in the stereotype that I have grown up in where men have a certain job and women have a certain job. We can continue to transition and grow as we thrive through this changing world . Thank you to O'Reilly for giving ladies the opportunity to be just as equally qualified as a man to service our community. Thank you again to Jen and Sabrina for making sure that I will fully navigate and use the resources that have been provided for this new battery if needed. I am excited to ride this battery out for the next four years.

Came here to drop off old engine oils and the staff helped me get through the process right away!…read moreThank you

I own a classic 1960 MGA 1600. I use this particular store for parts & advise. As a self taught…read morebackyard mechanic I am always asking questions & on the need of something. I work with one of the Managers -- Alex. His service has always been excellent, & extremely helpful. His knowledge of auto's is superb. I highly recommend this store

This has been the only auto parts store I have gone to over the past 4 years since moving to Lago…read moreVista. Everyone here is so knowledgeable, helpful and provides really excellent service. This location in Cedar Park should be really proud and deserves recognition. I recently had a battery go bad and it was so easy for them to replace it with a new one-even having brought the wrong receipt. I believe the gentleman that helped was Eric-and I appreciate his help. I would recommend this Napa location to anyone.

I've been doing business here for years. The young man that…read moreis the owner/operator is a terrific kid! He is very helpful and knowledgeable. Living in the Lago Vista area means this location is very convenient.

Never had a bad experience here. Owners are very kind and knowledgeable. You don't have many…read morebusinesses left like this one. They make sure the customer has what they need as best as they can.

Joel (store manager) went above and beyond in his service and help with our vehicle issue!read more

Stopped in because i needed a bit of a creative fix on my conversion camper van. Chris was amazing…read more- helped me buy everything i need and went above and beyond to come out to the lot and help me all the way through. Amazing service. Thanks so much

Really appreciated the service here this week. I went to a competitor for a check engine light…read morediagnostic a week or two ago, and they handed me the printout and I didn't know what to do. It had primary and secondary codes, and that was the end of the transaction. The light turned off, then on again this week dominant to O' Reilly's instead. The man at the counter printed the diagnostic, then without any provocation from me, explained what the issue likely was based on experience, what to try first, the parts I'd need, and the tool I could borrow to get it done. He walked me to my vehicle and showed me exactly where the part was located and how it was attached so I could get a sense for myself what would be involved in doing the fix ourselves. Night and day difference in service.

refused to take my used oil and coolant. So much for fluid disposal and now I'm stuck with it.read more