Not recommended. Cannot do simple work of installing new bumper correctly. It took 2 weeks to install the bumper. It started falling apart soon after. They refused to honor their own warranty. Claiming some "other" mystical accident caused problems instead of their poor workmanship. Accusing me of bad behavior and hiding nonexistent accident. Horrible place. Nobody should be entrusting cars to them. I am sure they will be replying to this review with more lies. Place like this should not be in business. read more

Gave me car back with 0 miles and as soon as I got to the gas station the battery died. My guess is they left my car on overnight. Do not recommend. read more

do not bring you car here !!!!!!!! my car was brough here due to insurance contract with them. i got notification that my car would be ready and on the day i was suppose to pick up my car i was told its not ready due to fedex delivery people keep throwing the package that had the parts in and its damage so they have to order again. guess what order again from the same vendor wow you would think if they keep receiving damaged parts they would have common sense to change vendor but no... they order again from them!!!! i was told it would be ready next 4 days.... not ready damaged parts came in again!!!! give me until 2 mord days.... not ready..... give another 4 days.... they finally did not want to deal with me and gave me my car with a parts still missing. was told when it comes in i will call you ..... 2 weeks later....no call.... i emailed gm no response unprofessional. i filed complaint with my insurance. read more

I give Auto Body Excellence 5 stars on everything. Before I contacted the insurance, I went asked the quote based on my yelp search. The rating is true! Then I chose Auto Body Excellent from the network of the insurance repair program. During the repair, Jeff kept me adequate update. The coordination with the rental car company was smooth too. The repair was done earlier than estimated. Only one more model tag they ordered was still on the way. After a weekend, the tag arrived as Jeff estimated and I got my car completely repaired. Thank you Jeff and Auto Body Excellence. read more

Great repairs were made to my car and the staff were very understanding and helpful after i got into an accident and how it affected my financially! Definitely Recommend , especially Jeff B. read more

STOP LOOKING for a body shop. This is the place to go. I got into a car accident that messed up the door, suspensions, and more. Since my car is relatively new (Toyota RAV4 2017), I was really bummed that I had to go through exterior damage repairs and some major body parts repairs. One thing I wanted to make sure was to find a shop that uses original parts so I called Toyota Poway and they recommended Auto Body Excellence on Poway Rd and told me to look for Justin. And I cannot thank whoever gave me the recommendation enough because Justin and the guys at ABE are just the best. To praise Justin for a bit, he is just such an awesome dude. You can tell he cares about the quality of his service more than anything else. There is a reason why the guy at Toyota recommended Justin out of dozens of body shops around the block. If you're looking for quality service and willing to pay extra for that and get your car back into the perfect shape it once was in, this is the place to go. And most importantly, you can sleep at night while your car is at the shop. Stop hesitating and call Justin RIGHT NOW! read more

Jeff and the crew at Auto Body Excellence provided exceptional service at a very reasonable price. I needed a couple of things replaced and a little painting done and they were able to get the parts in short order, get me scheduled, and accomplish the repairs in less than a week! While those repairs were fantastic, I was super appreciative of the work they did buffing out a few scratches (which I was sure were too deep to do anything with). These guys are great! Thanks again! read more

This is as good as it gets in the collision repair industry. Just had my treasured Nissan SUV convertible repaired after a fender bender and my big baby could not have been in better hands. They even buffed out some scratches "on the house." Personable, respectful of my time and totally the best vehicle repair business in the county. read more

Professional, courteous, and on time. These guys did an amazing job on my car after a fender bender and got it back to me quickly. I can't be happier with their work. Great bunch working here and I highly recommend them to anyone. read more

This place is awful!!! My car was hit while parked several months back. $1400 repair. The insurance company sent me to this place for repair. My car is currently back with them for the 4th time because the 1st, 2nd, and 3rd times they didn't do it right. The first time they gave it back to me, the window was left completely off the track. That isn't easy to miss. Total incompetence!!! Currently, they are wanting to get me back in my car tomorrow still without knowing the root cause for the window issues still ongoing. They don't know the root cause but they want to call it a day and get me back in my car again. Unreal! The hard thing is that even after the car was hit, the window was working fine. It wasn't until they started working on it that the window started playing up. This time, I've been in a rental car for a week so far. Each time it's a drive to the shop, waiting for the shuttle, shuttle to Enterprise, an hour at Enterprise, then back to work, and repeat on the reverse. Never again....stay away. read more

Best price and good quality for minor auto body repair on my Subaru Forrester. Brad was very straightforward and no-nonsense about the whole thing. I compared prices at five shops in Poway, and this one had the best price. read more

Wow ...this was the best turnaround of a bad experience made good! I have worked with ABE at least 4 times in past 5 years or so, and while little foibles are inevitable, this current experience defined Murphys Law. But in the end, ABE did their best to make things right! Thank you Michaela for being the rainbow throughout the rollercoaster of repairs and mishaps and craziness! You are a great asset for ABE and they are lucky to have you on their team!! Also thank you to John who brought an ever increasing list of problems to a successful resolution (although I am still working to get my cars electrical system looked at by Mazda for final thumbs up). I would recommend ABE and will return, although I hope to go accident free forever (fingers and toes crossed). read more

Although I did not want to require this type of service, Larry and his staff made the experience as quick and as convenient as possible. Larry came highly recommended from my car dealer. You can tell he is very experienced. I was afraid my trunk was never going to be the same after getting rear-ended, but honestly the car was pretty much restored to its previous condition and it's like it never happened! They also washed my car and maybe even vacuumed it? It was really clean when i picked it up and that was a nice surprise. Thank you Larry and team!! read more

We are so happy with the work they did on our Lexus. Customer service was above and beyond our expectations. Brad contacted us every day to keep us informed of the progress. Our car was finished 2 days sooner than estimated. They washed the car before returning it to us, sparkling and good as new. Brad even coordinated the return of our Enterprise rental car so we could just leave it at the shop when we picked up our car. We have 3 boys, so we have had experience with several other body shops. None compare to Auto Body Excellence. Professional, customer service oriented, and exemplary work. 5 stars! read more

Amazing experience... Great customer service and they got my repair done sooner than expected! Corbin (the estimator) made it so easy and took pride in getting my truck fixed right. It's never fun to have to fix your car but if you need to I would definitely recommend coming here! Thanks again Corbin, John and everyone else at ABX read more

Auto Body Excellence - Body Shops Near Me - Poway, California

I recently had my car fixed with this body shop. They were recommended by Gieco since I was in an accident (front side damage) and needed my car fixed. October 23rd, I bring my car to get fixed. December 01, my car was "complete". They were paid $4200 for their poor job and took them over a month to get it done. Just the tip of the iceberg. Three weeks later (December 23rd) my car stop running, and my mother-in-law was stuck on the highway. It was towed back to this company, and they stated there was a transmission issue and that the issue had nothing to do with the work they did. The accident was in the front of the car, where the transmission was located. And they "claimed" that the accident that happened the transmission was fine, yet they did not do ANY diagnostic testing to confirm that the transmission was fine when the car first came in. The diagnostic testing came after they were paid $4200 dollars for some poor repair work from them. Not only did they claim that it was no fault of their own they tried to make me pay for the tow to get my car back! Like, I don't have insurance! They tried to bully me via email and told me I can't get my car until I pay $410 CASH. Really???, you don't take credit and you just want cash? Very fishy business with poor work ethic and terrible communication skills. Last email the guy from the company sends me is "sorry, gieco will be paying for the tow." Yea I know buddy, like I told you before! This place has VERY poor service and they will not investigate your car fully before just fixing "what they can see" and send you on your way with a broken car. I blame Gieco too for recommending this company. I mean they are supposed to be the experts in this type of stuff, and they send me to these deceitful people? They will probably respond to this review saying, "oh this was a separate issue"... Don't believe them. They did a poor job with investigating my car initially and they just fixed what they could see was damaged. Any response to my review from this company is loaded with lies. DO NOT GET YOUR CAR FIXED HERE. read more

After a wild and free eucalyptus branch did 8k worth of damage to my highlander, I couldn't have been in better hands. Twenty-five days in a rental car with no Bluetooth, can leave a woman desperate (first world issues). The constant updates and calls from Nadine Grey at ABE was what kept me sane. ABE did a knock out job on my car. They had to replace two fenders, hood, roof repair and windshield/window replacement. Most cars would have been totaled- so I was nervous for the amount of work to be completed, especially being a daughter of a car collector and builder. My car came back to me like new and was delivered with utmost professionalism. There is no surprise why ABE has the reputation that they do. I wouldn't bring my car anywhere else and would feel confident recommending ABE to anyone I know. read more

Great result! Excellent quality of work, like nothing has happened to my car. Manager John and estimator Claudia took very good care of me. Claudia was very detailed, walked me through the steps, and gave regular updates on the progress of repair via emails or calls. And they even have warranty to the repair that they did on my car. Highly recommended! read more

Auto Body Excellence - Body Shops Near Me - Poway, California

Wow! My car looks great! I had two body collision companies not wanting to fix my car because of the upgraded paint. This company did not have a problem with this challenge. I picked up my car today, was elated at the results! Don't go to any other company! Thank you, Auto Body Excellence! read more

I took my Acura MDX to this place and a Shasta Fusion was the person who helped me or tried to! All she did was tell me what problems there could be in repairing my door and not reassuring me they could handle it! I asked her if there was an experienced body person who could talk to and she said no and just looked at me, not let me see what I can do maybe not today but a different day I can have someone with experience to help me! I own my own construction business and you want experienced people representing your company and helpful, I will never go to them again and my other estimate I received was $900 dollars more but much more professional! read more

They did a fine job fixing my car after it was rear ended with quite a bit of damage.Took 3 days longer (almost 4 weeks) to finish than originally quoted. It looked great and was happy that you couldn't tell it was in an accident. read more

Claudia is an ABSOLUTELY TERRIBLE customer service rep. I have NEVER been treated this poorly IN MY LIFE. I was horribly mistreated, she took out her personal anger on me, and she didn't even agree to listen to my concern or take a look at my car's issue. There are plenty of places to go in Poway, and I URGE you to take your business elsewhere. read more

I took my car to this shop after a hit-and-run because it was recommended my insurance company. In general, they were unbelievably disorganized and unprofessional. Every interaction I had with them involved being made to wait for a long time, having to call back to ask a question more than once, the computers being down, etc... Since one of my tires was damaged, I chose to pay out-of-pocket for the other three new ones. I asked for a price quote, but they purchased the tires without calling me to let me know the price (which of course was very high). I also asked that an additional repair be performed on a crack in the fender, since it was already going to be removed, but when the car was ready to be picked up I found out they had forgotten to do it. When I complained, they ended up doing a quick, superficial patch job that peeled a few days after I got the car back. Since they had had the car almost 3 weeks at that point, I just decided to wait and take the car elsewhere to get it done later at my own additional expense. So I just offered up my credit card to pay my balance and picked up my car. Then, months later while I was away on business, I suddenly started receiving voice mail threats of being sent to collections. This, despite never having received any kind of bill. Apparently they had made an error and forgotten to collect my deductible. I have no problem paying money I owe, but it's hard to pay a bill when it isn't sent to you. It's actually a violation of the Fair Credit Collection Act to threaten or harass someone with legal action based on a misrepresentation. I made sure Auto Body Excellence is now aware of this fact. I don't know what is wrong with the people who run this business, but I would obviously NOT recommend them to anyone. read more

very easy process, super friendly staff and timely updates ! They even buffed out a few scratches for free and they gave the car all cleanup up - both from outside and inside (a big plus IMHO) read more

Can't reccomend this shop enough. Took my Jeep in after a motorcycle plowed into the back of me. Did 14k worth of damage. Shasta and her team did an amazing job. Top notch work and excellent customer service. I never had to call for an update, I got a call once or twice a week on the progress. My Jeep was done a week before expected even with back ordered parts. 5 stars all the way!! read more

I had a damaged mirror on my car (my own fault - poor eyesight + tight garage at night = crunch). I had it taped in place for about six months because I was dreading the expense and hassle of what I assumed would be a complete replacement of the mirror. But when the tape wore away I finally bit the bullet. I chose Auto Body excellence due to proximity to my house and positive reviews online. I can say from my experience that they did good work. Here is what I liked: 1. They found a used part from another dealer to save me a significant amount of money, after listening to my concerns over expense. 2. They made clear the projected expense and scope of work in a written estimate. 3. The customer service was exceptional, and they got the work done around my schedule constraints. Very courteous staff! 4. At no extra cost they washed my car and removed some surface scratches from my paint that I had been wanting to address for some time. 5. They provided a warranty on the new part. 6. The car/mirror looked like new at the end - you'd never know it had been damaged! From past experiences over the years, I have not found this combination of good customer service, cost savings, and quality work at other similar places. So five stars, great work! read more

I had a really good experience at Auto Body Excellence. I honestly chose them initially because they were the preferred body shop for my insurance company and close to home. Now that the repairs are done on my vehicle, I'm really happy that I chose this shop. I never had a problem with customer service from any of the employees - they couldn't have been nicer. John, the adjuster, was super efficient and understanding that I had to wait to repair my car until I had enough money saved to pay my deductible. My car was done a day earlier than I expected, and was squeaky clean (inside and out) when I picked it up. They truly exceeded my expectations. Thank you guys! read more

I called in to ask a simple question..."do I need an appointment to come get an estimate to have some damage on my car repaired?" The incompetence of the woman Sabrina who answered the phone was alarming. She decided to tell me that because I have insurance that it was against California state law for me to get an estimate unless I go to my insurance company first and provide them with the estimate from my insurance company to go off of...this is not a law. I own an insurance agency and do not appreciate being spoken down to and fed false laws about the insurance. I will be reporting her and this establishment to the department of insurance seeing as how she's giving out false information regarding insurance and insurance laws, and she is actually the one in violation of California state laws by giving out incorrect insurance information as well. 0/10 would not recommend. read more

Great customer service... I was in a minor accident. USAA provided me with a list of preferred collision shops. The tow truck driver knew exactly where Auto Body Excellence was located so that is the shop that I selected. GREAT CHOICE... They could not have done much more in providing top notch customer service. They even give you a choice in your preference for contact method and amount of times (e.g. everyday, only when necessary, etc.). Nadine kept me abreast of status and options. My car was inspected for any and all problems (including preexisting issues). They correctly figured out what caused an unrelated chronic problem and provided a detailed report on correcting the issue. The work that they completed on my car was beautiful... When I went to pick it up yesterday, it felt as if I were driving a brand new car. I can't be more grateful or recommend Auto Body Excellence enough! read more

I called around to get an a phone estimate to 5 body shops so far. All but Auto body excellence was willing to give me a phone estimate. We are in the middle of a pandemic ! You would think a business would adjust to accommodate the current covid situation. Horrible customer service....very disappointed with the NON-Customer service.. Really !!!! read more

This auto body shop is truly top notch. From the moment I made my appointment (and called to change the time) to picking up my flawless car, Auto Body Excellence provided great service and communication! I had chosen this shop based on 3 things: 1) preferred business of Farmers Insurance 2) location was close to my home and 3) is ranked highly by others in Yelp. It took 2 days for my car to get fixed. Shasta made sure to constantly keep me updated on the status of my car by both email and voice messages. On average I probably received 2-3 emails a day. It is never a bad idea to over communicate! Additionally, they went out of their way to polish my husband's car and remove a handful of dents FOR FREE! In my book, Auto Body Excellence keeps it simple with great customer service and goes beyond in what they deliver. read more

I had two very positive interactions with the paint shop. Carlos has been extremely helpful, giving me lots of feedback about the paint job I was receiving. It is of such high value to have someone who is approachable, and takes the time to answer questions and takes meticulous pride in both the art and science of his craft. read more

My car looks better than before accident. Very awesome Auto Body shop!

Let me start by saying we have taken our cars here for many years and experienced great service. But, this last time leaves us doubting if we will ever be using this shop again. We took our car for an estimate on October 1st, and decided to file a claim with our insurance company that day. What normally would take about 3 days, ended up taking 4 weeks. Our estimator was Albert. Apparently he is new and didn't facilitate the paperwork correctly to the insurance company. Although each blamed each other. I have no reason to doubt the insurance company since we have dealt with them and they kept us informed. The auto body shop did not! Now, we picked up our car on the 13th, but only after I called. Never did we get a call from them. The auto body shop has yet to inform our insurance co, so they assumed we still had our car in the shop and we still had our car rental. THIS IS UNACCEPTABLE! This never happened when Nadine was there. So even though our car was repaired satisfactory, the customer service needs serious help. John, the general manager, seemed to care less and seemed arrogant in his response. read more

The worst service I've ever received from a body shop in my life I took my Cadillac through insurance to go fix the damages that were on my car at this body shop that the insurance recommended me and when I went there they fix my car and everything when I got it back there was a huge scratch on my rear passenger door and it is the skies look like it was just like made fresh like it that I just came from the shop and it was not there anything before and I called them to see if they can fix it see what they can do about it I called him in three weeks of no response I called him back telling them you know what I'm waiting for a response and they have not gave me anything so I decided to report insurance and when I decide to tell them as a courtesy call their receptionist Sabrina was so rude to me she hung up the phone on me she said go ahead reported we don't care read more

After our in-office discussion, John, the manager did some digging and called me back. He apologized for any misunderstanding and was willing to meet us. We really appreciate the follow up and the understanding of our needs. The rear of the vehicle looks like new and blends in well with the rest of the vehicle; tailgate closes nicely. read more

I was very happy with both the customer service and body work done(side mirror cover was painted). ABE was able to perform work the day I called and their pricing was very competitive and fair. read more

Auto Body Excellence was amazing. They were polite and responsive, kept me up to date on an almost daily basis, and finished the job 3 days ahead of their quoted schedule. Every person I interacted with was extremely professional. They detailed our vehicle inside and out, and I would take my car here again especially if I had to pay out of pocket for the repair. The cost seemed very reasonable and the final results after the repair were very good. I truly have never had such a wonderful experience with a body shop (among my 2 past experiences). Thank you Auto Body Excellence and thank you Shasta!! read more

This is a very professional business with high ethics in leaving your vehicle better than how it went in. Justin is the man at this shop. He made sure my insurance covered everything it took some time but that was on my insurance not on the shop. Recommend it highly for auto-body and repair. read more

Not the friendliest bunch but they did get the job done. Seemed to kinda write me off because the damages to my car were minor. Oh well, taken care of. What really bothered me was the damages were paid for by insurance they still wanted to charge me for "a paint job on the damages bumper" because apparently that isn't covered. read more