This is a review of 3 places so crossposting it for Island Toyota dealership, Island Toyota Service Center, and a body shop in Brooklyn Auto Dent. This must be the worst dealership there is. I went to their repair service on quintard to get my wheel alignment checked after a parking lot collision where a person backed her car into mine. The insurance adjuster was supposed to go there to write up an estimate. When they got there the next day, my car wasn't even there anymore. Without my consent, they sent it out to Brooklyn to some body shop called Auto Dent. The insurance had to schedule another adjuster to go take a look at my car now in Brooklyn. To make a long story short, the body shop kept my car for 3 weeks, returned it unfixed. Nothing was done. In addition, when they towed my car from Toyota Service Center to Brooklyn, they used my plates for the toll which I got billed for. Island Toyota dealership cashed the Geico insurance check for $5,600+ and returned my car not repaired. They won't refund the money. They asked to bring the car back so they can fix it - thus admitting they didn't fix it in the first place. The guy from Auto Dent couldn't get his story straight either. He was very rude over the phone, first claiming he fixed the car, then saying he fixed some things, then said he can fix it if we bring it back. How could I send my car back to them? I went to another reliable body shop to get a statement that car wasn't fixed and payed for it out of my own pocket. Filed a DMV report against the body shop already. Auto Dent, Island Toyota, Toyota Service the worst customer service, and repair service there is. I assume, they went for the insurance fraud because my car wasn't badly damaged and if the owner didn't know much about cars, they would've never noticed that the car isn't fixed. Luckily, my husband knows a thing or two and after he brought the car home and started checking, he saw that nothing was done as per the estimate. It's hard to see at pick up as they give you "the complementary wash" so the car is wet and you can't see anything. We called the insurance back, they sent the local adjuster who came by and confirmed the job was not done. They were supposed to replace a headlight as per the insurance adjuster's estimate but they glued the one that was originally on the car. When confronted, they argued that they replaced it until they finally said that they glued it. Along with the repair receipt, they attached a list of parts they were going to use for my car with addresses where they supposedly got them from. They didn't use any. The other body shop confirmed that the bumper on my car is still the same bumper that was on the car and not a new one. They actually didn't even put back all the clips. There are parts numbers on parts...obviously. read more

Had My rear bumper smashed while parked, JR expertly and professionally refinished my bumper highly recommended!!!

Paul is great guy and will try to help u out obviously with respect to making money. Don't get me wrong I'm a customer of his for a while and he will always take care of me even when he may not be making $$ on me. The type of guy to go out of the way to make sure you are happy... something most body shops would never do!! He is highly recommended and does work which is really top notch!! read more

So, I don't even know where to begin! First of all, I want to say thank you to Paul and his team at Auto Dent Collision for taking good care of me and my car! I can't even thank them enough. Basically, somebody vandalized my car. I had so many scratches, dents, tire hubcap damage, etc. I searched the top collision shops in Brooklyn, and they came up. I made the call and spoke to Mary Ann (she felt warm, and I felt welcome). I met Paul the later that day, and I knew I could trust him. He took real good care of me. I am pleased I found this place. I would recommend this place to my family and friends (I already have). If you want a trustworthy place to fix your car, this is the place to go, honestly. I have attached some before and after pictures so you guys can see the magic that happened. It took two weeks to get my whole car done, the before photos don't even show the real impact of what was done. Update 7/24/2018 I will be bringing my car in Friday hopefully, if nothing comes up with my family. Paul has responded, and I truly appreciate that. He is a true businessman, that not only wants to take your money and forget about you, but a man who sticks to his word and gets the job done. Side note: I took my car to service at Mazda and they asked me questions, etc. and I told them what happened and how I needed a whole new paint job, and they couldn't believe it. The mechanic told me "you would have never had known something happened to it". read more

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So after Paul and his crew fixed my door so I could use it, and after I traveled with the car SO much easier to travel in after their fix, I returned and had them replace the door. They were fantastic to work with. I've never before found a repair business through Yelp, just basing my selection on reviews and on locating a business that was convenient to walk to, but really really glad I used Yelp to find Auto Dent. Am letting my mechanic (based in Gowanus) know, as they didn't have a body shop they could recommend. Pleasant to deal with, good work, and they left my car cleanest it's been since I bought it new. Highly recommend if you're unfortunate enough to need a body shop! read more

Amazing family business. Very honest and does quick and amazing work. My parked car got side swiped on NYE and they worked with my insurance to get it fixed and back to me as soon as possible. Looked like new! read more

I was rear ended in two auto collisions the first week of July. I was really dreading dealing with a mechanic because I never know if the mechanic is bs-ing me on a part or unnecessary work that needs to be done. I yelped and found Auto Dent's reviews to be the most sincere and gave them a call. I spoke to Paul, one of the owners, and right off the bat felt like he was very straightforward with explaining not only how to deal with my damage but insurance matters, as well. I urgently brought my car in on July 2nd because I had an event to attend in upstate NY for that weekend. Paul quickly fixed my broken brake lights and while waiting on a bumper, returned my car to me for this road trip. Never in a million years would I have imagined that 15 min. from reaching my destination on July 5th, that a driver who was not looking ahead, would smash into my rear AGAIN, damaging most of rear driver side! I felt so helpless and hopeless as I was now 2.5 hours from Brooklyn. I immediately called Paul, who assured me that he can help me with the damage and insurance. With his assurance, I felt some relief! Longer story short, two weeks later, my car was towed back from upstate to Auto Dent. Paul said he had to order original parts for my Mazda 5. He said the car will be almost like new! Two weeks later, my car was ready for pick up and looked almost brand new! I am so thankful for Paul and his family owned business! I highly recommend them for all your car problems! Now I feel confident if I have any problems with my car to call Paul! read more

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YAAAAAAAAYYYYYY!!!! I am SO pleased with my recent experience at Auto Dent Collision. I was drawn to this wonderful body shop by reading all of the fabulous Yelp reviews and to boot, it is in my neighborhood so I could drop the car off and walk home. Boy! My car looks better than when I bought it 4 years ago! These sweethearts even fixed things I didn't ask for just because it was the right thing to do! I love a business that operates with integrity and the work only took a few days so I was off with my car in NO TIME! I will be referring everyone and anyone I know here! Their offices are decorated with tons of accolades and awards for superior customer service and it is well deserved. I'm shocked at how great the car looks and I feel so grateful for quality service at an excellent price (a steal, really)! You guys ROCK!!! read more

Years ago, simple fender repair on 1 yr old car. color didn't match, odywork was wavy, and to add insult to injury, they left the windows open while they sanded nother car, and my car was filled with dust. Never forgot that. read more

Had a little fender bender and was shopping around for a reputable place to fix the unsightly dent. And luckily I came across this place. There's a reason they've been in business for 60 years. Paul, the manager, was super responsive and helpful from the get-go. Told him I didn't need a paint job, just needed the dent popped back out and realigned, he walked me thru the whole process and put me at ease. I brought my car in and not even 45 minutes later it was ready. They did an awesome job, in less time than anticipated, and at a very reasonable price. Highly recommend to anyone, and will definitely come back for any auto body repair needs in the future & tell family and friends to go here as well. Thanks Paul & Co.!! read more

Auto Dent Collision - Before Auto Dent Collision - Body Shops Near Me - Brooklyn, New York

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This place is so great. My car was damaged by a branch that landed on it in a storm. I thought it might be totaled (the first place I took it said it would cost $10K to fix, which has to be more than the car is worth). My insurance didn't cover the damage, but Paul worked with me to fix what needed to be fixed at a very reasonable price. You can really tell it's a family business -- so much integrity and great work. I'll always take my car back to them for body work. read more

They've taken care of multiple cars we own over the years. Totally reputable, fine work.

Absolutely the only shop I use. Actually my entire family always goes here and we always have great results. I always met with JR and his beautiful wife,but over the years their son Paulie has been my go to and def the best at going the extra mile! I had my jeep compass, Jeep Grand Cherokee and now my Mercedes c300 taken care of over here. read more

JR and the team at auto dent are the best! Not only did they fix my car up beautifully after I was hit, they managed the entire insurance claim from start to finish. JR even fought for me to get reimbursement for the taxis I paid for during the time my car was in the shop. Awesome work, awesome customer service. Wouldn't take my car anywhere else in New York! read more

They do the best body work, are fair, and honest! I needed some nasty gouges on my car door and quarter panel fixed. Paul at Autodent didn't push me to replace the door, but repaired it so it looks literally as good as new. Fair pricing and worth every penny. Family business who cares about their reputation. read more

J (I hope I'm getting his name correct) his dad and his wife are all very pleasant and awesome people. I got into my first collision and mirror was taken off plus some other smaller damages. I never imagined to receive the service I got from them today. J stood and spoke to me for a little over 30min giving me much needed information and finding the best ways that he could help me. He replaced my car mirror in 5min and it was just the best experience I could of asked for. These reviews are legit and they deserve every star!! Please take your car to this family for all your body repair needs. They truly are wonderful. Thank you so much. read more

Support local businesses!! Had to return to Auto Dent after a tree fell on my car during the August storm and very glad with the professionalism and auto service I received! They kept me informed throughout the process and provided exemplary customer and auto service! read more

This company is legit and it seems like they do good business. However, I was compelled to write this review not because of the quality of service but to rate the pricing. I went to Auto Dent Collision and 3 other reputable businesses which included 2 dealerships, to get a quote for a minor fender bender. Auto Dent's price quote amounted to $1600 not including taxes and fees, while one of the dealership's service center and another body shop quoted me $950 not including taxes and fees. The last dealership quoted me $700 including taxes and fees, needless to say I went with them. My qualm with ADC is, why are you charging 160% of what everyone else is charging? I'm just saying ... read more

They did a good job on repairing my cosmetic damage. Not only is the work good, the owner is very friendly & professional. I am very satisfied & will highly recommend this shop. read more

Auto Dent Collision - Body Shops Near Me - Brooklyn, New York

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I took my beloved car here for a bumper replacement. Cracked mine in a few different places and it was beyond repair. These guys did an awesome job! The repair only took a few days. The price was competitive. Paul and his team were super nice and professional. They even removed a big scratch I had on one of my doors. I'm very happy with the results, and will return if needed. Definitely give this place a try if y read more

Auto Dent Collision - After =D - Body Shops Near Me - Brooklyn, New York

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Someone smashed my right mirror while my car was parked on the street. Paul could have easily charged me $$$ for a new mirror and new paint. But instead he found a used part for $ much less money. Paul responded quickly by text and was a cool dude to work with. Paul is honest and professional. He is now my go-to guy for any auto work. read more

I took my car to be photographed to this place for insurance purposes. Once there, Mary, the wife of the owner, noticed I had a small dent on the side of my car. Her husband, Paul, looked it over, and both worked together to contact my insurance company about it and gave me a very reasonable price to get it fixed. They are very courteous and nice people, and reasonable in their prices to repair your auto body. Make this the place to go to when you need to get your auto body fixed up. read more

I took my girlfriend's car in for some bodywork, right before her lease was up. I was originally going to take the car to another body-shop, but after reading poor reviews on Yelp about it, I searched & found Auto Dent, which has great reviews. The owner, Paul was up-front & charged a reasonable price for the bodywork, important since it was coming out-of-pocket. This is a family business, and they obviously take pride in producing great results, as their reputation is on the line. The end result was exactly as discussed. Bottom line, Yelp's reviews about Auto Dent were on the money. Highly recommended!!!! read more

The drivers side of my car was completely destroyed by a cement truck. No note, no number. Unfortunately that meant handling the repair job on my own. The silver lining? I found Paul and a team full of people who are committed to making your life easy when it comes to auto body troubles. In 3 weeks Paul had my car looking BETTER THAN brand new. 2 new doors, a complete quarter panel repair, bumper, and taillight replacement. I swear it's almost as if the scumbag never hit my car and ran. Paul and his family owned and operated business are the absolute cream of the crop. If I ever need auto body work done again, I'm calling Paul. read more

I truly wish I could leave more than 5 stars for the customer service here! Paul was phenomenal from start to finish. I found this place on Yelp. I was not nervous when I came to the garage with the awesome (and more importantly recent) reviews on Yelp. And what also made this place great to deal with is that Paul seemed at ease communicating with me. Usually whenever I go to a dealership, garage or even when one of those car accessory places like Autozone, anyone who works in these place have the tendency to only talk to my husband and totally ignore me even when I'm standing right next to my husband. This was def NOT the case with Paul. He spoke and addressed to both of us! I will most definitely recommend this place to anyone who needs work on their car! Fantastic, fantastic and fantastic!!! read more

Auto Dent Collision - After - Body Shops Near Me - Brooklyn, New York

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My Toyota matrix passenger side doors were smashed. Took it to auto dent and now it's perfect. Really honest, great work and reasonable pricing. These guys are great. read more

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Needed a Pre-insurance inspection. Called on a Saturday morning and was told to come in. Was so fast and very friendly. Didn't know I had a great shop so close to home. Will definitely be back when we need with both our vehicles. read more

Auto Dent is wonderful! I have a 2013 Buick Verano. After having the car only three months, I got into an accident, and the whole right side was smashed in and all the airbags deployed. I wanted to cry! My brand new baby! I took it to Auto Dent because my husband had had his car fixed there and they did great work. They were absolutely WONDERFUL! It's a family-owned business, owned by a very nice couple and their grown son, and all of them were so friendly, professional, and knowledgeable. They even called my insurance company from their office and got the process started before turning the phone over to me. Most importantly, they did an absolutely AMAZING job on the car - it looks totally brand-new! You'd never know it was in an accident. I definitely recommend Auto Dent! read more

I went to Paul on a recommendation for two side doors that needed to be replaced and he was wonderful and super easy to work with. He really went above and beyond in terms of service. I would 100% recommend to any friend that needed a repair and will go to him for any future repair needs. He did an amazing job. read more

The quality of the workmanship and the quality of the owners at Auto Dent are top notch. My 2 yr old Hyundai needed bodywork and I was apprehensive about bringing it to any collision shop as I'm a perfectionist. Well the work done by Auto Dent was on a scale of 1 to 10 an 11! There was extensive work done to the rear door, door jamb, rear quarter panel and rear bumper. The car looks like it just came out of the showroom and the paint matched exactly. The car was ready when promised AND it was washed and waxed and vacuumed!!! This is a family owned shop that can be trusted to do a top high quality job. I could not be more pleased and would not hesitate to highly recommend them to anyone looking to get auto body work done. read more

I originally requested a quote for a structural damage inspection and Paul (owner) answers my inquiry and offers to take a look for free! I thought there must be a catch, no way anyone would work for free in this day and age. Turns out they're a family owned business for 60+ years and would really just help someone out. I pull up to the shop and almost immediately, Paul comes out to greet me. I give him the run down of my situation, he listens to the entire story then goes and makes his way around my car pointing out all the things that WOULD indicate structural damage, and goes into detail about what to look out for. Car has a few scratches and dents, but a clean bill of health after all! After all the time he spent, he doesn't even try to sell me any products or push services on me. Just a genuine honest guy running a genuine and honest business. I hope I won't need their services, but I'll definitely be coming here if I do! Cheers, Paul! read more

Paulie and all of the guys at Auto-Dent are the most honest and amazing auto guys around! I have used Auto-Dent 3x, recommended by a colleague a couple of years ago. Each time, I have been treated with kindness and prices have always been fair. The service is exceptional down to the nice lady who calls to tell you that your car is ready. Auto-Dent is one of those few shops that still believes in having a bed side manner & that's A-ok with me. read more

Auto dent was quick in repairing my mothers car. The color was beautiful when car was done. They made the whole process easy and very family friendly business. read more

This is the best auto body shop I have ever dealt with, family like atmosphere, extremely honest and fair, and I give them my highest recommendation. read more

I came in on Wednesday with a bumper half hanging off and on Friday after waiting 1.5 hours for servicing, it looks like nothing happened. I was so upset when my bumper came off of my brand new 2013 Nissan Sentra that I've had for only 2 months!!. After visiting the dealership with the car still being under warranty, they failed to do anything for me but have no fear JR to the rescue. I came into Auto Dent that Wednesday afternoon and, he assured me that he could fix the bumper without me having to purchase a brand new one and ordered the parts then and there. Once the parts arrived on Friday, he called me to come in, his staff fixed it in 1.5 hours and it looks great. You could hardly tell the bumper was hanging off on one side. Thank you so much.. read more

Review for excellent communication, did not use as I accidentally contacted this service, but looks really good when and if I need them. Thank you for prompt and professional response, Paul! read more

Unfortunately city living means your car will get banged up. Fortunately, there's Auto Dent. This family run business stops at nothing to get the job done, done well and for a very reasonable cost. Paul is the best! My brother found them originally, from a neighbor who raved about them. Now my entire family has used Auto Dent. 3 cars have been brought in (and one brought in multiple times). Great experiences every single time. Don't take a chance anywhere else. They even handled all the insurance issues on our last job, where the insurance company was paying for the work! read more

Repairs to the car were great and helped with insurance stuff. Repairs took longer than expected and was tough to get updates (rushed off the phone, etc.). Probably as good as can be expected read more

These guys do excellent work. I came in for a small dent in my rear right quarter panel and not only did they fix it perfectly they also got the scratches off my rear bumper. If your are looking for a good and fair pricing stop in and see them. Ask for Paul read more

Paul and his team did a great job on my wife's Lexus, their a family owned business that prides themselves in doing honest quality work, this is hard to find now a days especially in this business. I highly recommend this shop and will certainly use them again. Thanks Paul! read more