We purchased a vehicle from Dylan at Hoover Southtown in May 2024. On the way home from the…read moredealership, the very day of purchase, the check engine light came on and the vehicle went into limp mode. I contacted Dylan about this issue, and a week later they sent a car hauler to our house to pick it up and have brought back for repair (we live 2 1/2 hours away). We had purchased the extended warranty offered the day we bought the vehicle also, but Dylan asked us not to contact the warranty company since it had happened so soon. A little over 3 weeks later, my husband & I drove back to Hoover and picked up the vehicle. I was never once mad or upset towards them at all about anything. I truly loved the vehicle I purchased and was so thankful & grateful to them for repairing & returning. There was no charge to us for a single bit of it, but again, it had happened the very day we bought it, so I wasn't expecting a fee of any sort, and was very thankful for that. Three months later, the exact same issue/situation occurred. We took the vehicle to a local auto repair that is certified in working on import cars of any kind, and we paid out of our pocket $460 for the same repair to the same system on the vehicle. Literally 3 months later, very same thing occurred. I took it back to our local certified repair company. They fixed the issue, but advised me if it happened again they recommended I take it back to the dealership for advisement. Middle of January, not even a month later, EXACT SAME ISSUE. I contacted Dylan who said if we could bring it to their repair shop, Ultimate Auto Care in Pelham, AL, that weekend that they would have their service guy fix it. So, I did. Almost 3 weeks to the day, I was in Cape Girardeau, MO with my daughter for a volleyball tournament, and yes, the same EXACT SAME ISSUE, happened again. My husband had to drive 4 hours to us to pick the vehicle up because he was too scared for us to try to get it home by ourselves. This is the point that I realized no matter how much I loved this vehicle, I couldn't keep taking a risk of it doing this again, especially traveling with my kids. My husband contacted Dylan about us possibly doing a trade for something comparable and he said for us to come see him. Yesterday we went to Hoover Southtown and I found an SUV that I liked. It was around $2,000 more than my original purchase, but we were fine with that, and expected a higher monthly payment. Our new payments were going to be around $400 more a month than our current one, and again completely fine with that. No issue at all. We went through all the paperwork and then Dylan told us he would need a $5,000 check from us as a down payment. I was stunned. He said the car's value had deteriorated $14,000 since we purchased it and that they actually did us a favor by not counting the cost of the current repair it was going to need. Let me say this, our credit rating I know wasn't the best, it wasn't terrible, but it didn't fall into a top category either. This was due to a close family member of ours getting into a very difficult financial situation due to a death, and we had been putting a bit of a strain on ourselves to help them. We have never once missed a vehicle payment, not once. What I never could get Dylan to understand though, is that it wasn't about us not being able to put $5,000+ down as a down payment. It was about doing the right thing, integrity, being a good business. They knew we had major problems the very day we drove it off their lot, and continued to for the next 8 months. I have all the service records from every single time it's been taken in for the exact same thing, with detailed notes from the mechanics. Their own repair person at Ultimate Auto Care had just "fixed" it 3 weeks prior to us being there yesterday. Dylan informed me on a text after we left (that I have) that they "can decide to put as much money into a car as they want to, but that doesn't change the fact that there are values they are somewhat bound by, to some degree, if they want to continue operating." His words. In the same text he also said they took about a $400,000 beating last year over values changing. His words again. So, basically they weren't going to take responsibility in any type way for any part of the situation. Again, he said they could decide to put as much money into a car as they want to, but even knowing the major issue we have had since Day 1 of purchase, that continued for 8 months, wasn't something they wanted to take a "loss" on. I don't know how that's doing good business, or what that says about the business morals or integrity of Hoover Southtown. The absolute worse part of all of it is that I absolutely LOVE my current vehicle. I don't want to have part with it. I truly teared up when I realized in Cape Girardeau that I had to. I just can't risk traveling with my kids and something like that happening again. I know there's nothing I can do, but I want my story to be heard.

This place is a scam and believe the bad reviews which are the real reviews of this place. These…read morecars are not put together properly and have many problems. They make an illusion of there inventory and I must urge all customers that have no experience to take someone with you that has some knowledge of cars. I highly recommend anyone that reads this post just not to shop here but if you are going to take this with a grain of salt at least do your due diligence and make sure your not being scammed. I believe any of there good reviews are family members or friends that leave reviews to support there business. IF anything businesses like this one should be held accounted for there scams but sometimes that can be difficult when they are very good at covering there tracks. Lastly I would just sincerely ask you to please do your homework, try to find someone that knows about cars and or just completely skip this place when buying a car. I promise you that you would be saving yourself by reading this post.

My wife and I purchased a 2018 Jeep Wrangler Rubicon on 4/5/24. We purchased an extended warranty…read moreand GAP policy that they offered from their partner DOWC (Dealer Owned Warranty Company). 3 months later on 7/23/2024 our Jeep was totaled and GAP only paid $2500 of the $5900 balance after insurance paid. Their reasoning was that the insurance company made an adjustment so they did too. Makes no sense! We also found out that a new tire that was part of the original contract prior to purchasing the Jeep was billed to our extended warranty. DOWC is the biggest scam and they're not accredited with the BBB either. Your extended warranty states you can only get it worked on at World Class, once we filed the GAP claim was told the reimbursement would come from World Class.

The best buying experience ever!!!! Everyone was very nice and I would buy from them again! Jason…read moreworked with me through texting on my trade in and gave me a great deal. I love my newer vehicle. Great team to work with and makes buying a car the best experience I've had. 10 out of 10 for this dealership!!!!!!

Everything went well at Moody Motors, my daughter got the car she was looking for at an amazing…read moreprice. I think these people are really honest and if the code was ever cleared, it was cleared prior to them getting the car. The whole entire place was very inviting and the people that work there, they make you feel like family. My daughter and her husband love their pre-owned excellent quality car. Next time we go car shopping, we will definitely buy from "Moody Motors" friendly and honest people with cars that are in great shape to fit everyone's budget!

Buyer Beware - My Experience with Moody I'm posting this…read morereview in hopes that no one else has to go through what I've experienced. I purchased a vehicle from Moody and had to return the same day due to a check engine light and Stabilitrak error. A staff member diagnosed it as a gas cap sensor issue and assured me it was minor. I asked several times if they were sure--each time I was told yes. Then I was met with radio silence for two days. The day after I picked the vehicle back up, the check engine light came on again--along with tire sensor warnings. Les Schwab confirmed that the tires were dangerously bald, with wires sticking out, and unsafe to drive. I had to immediately replace all 4 tires and recalibrate the sensors--out of my own pocket. The engine light? Three different transmission specialists all found cleared transmission codes and nothing about a gas cap. When I tried to speak with the owner, I was ignored repeatedly. Selling a vehicle in this condition is illegal under multiple Washington state laws, including: RCW 46.70.101(1)(b)(viii) - Selling an unsafe vehicle is a violation of dealer licensing laws. RCW 62A.2-314 - There is an implied warranty that a vehicle is merchantable and safe to drive. RCW 19.86 - Misrepresentation or concealment of defects violates consumer protection laws. RCW 46.37.425 - Selling a car with tire tread under 2/32 of an inch is illegal. As a recently single mother trying to rebuild my life, this has been emotionally and financially devastating. I've filed complaints with the Washington State Department of Licensing and the Attorney General's Office, and I'm still asking Moody to do the right thing: Take back this car or replace it with one that is actually safe to drive.

Similar great service as we experienced at the Pelham location…read more The Pelham location actually had us come over here to check out a couple cars that they thought might fit what we were looking for. At the end of the day we didn't make a purchase, but they were correct and had us look at a car that was what we wanted (not sure why we didn't go for the one they had - may have been miles) and we ultimately ended up purchasing (unfortunately not from them - really, but that's another story). Staff was friendly and didn't mind working with the team from Pelham to show us what they had. Again, same no pressure ... no haggle establishment. Same as Pelham, I wouldn't hesitate to check these guys out if we were shopping for a new vehicle.

As a long time customer of Driver's Way I am disappointed with new management that has decided to…read moreeliminate some of what I would call 'legacy' sales people that we have dealt with for years for no understandable reason. Trying to find a place to do business with that provides exceptional service is always a challenge , especially in the world we live in today and every once in a while you get lucky and find a super star that not only represent the brand well, but make you feel as you are the only customer they deal with. This was the case with one manager at Hwy 280 location and we referred countless friends and family. However, not anymore and Driver's Way has lost a customer.

Going above and beyond -- a mechanic you can truly trust…read more We've been bringing our cars to RC Motors for years and have always found them to be fair, skilled, and reliable. They've consistently done great work and helped keep our vehicles in excellent shape -- and we've always left satisfied. But a recent experience took things to a whole new level. When one of our cars broke down in another city, we had it towed to RC Motors for repair. Rather than simply fixing the issue and sending us the bill, they took the time to identify that the repair was likely covered under a manufacturer's recall. From there, they handled everything: coordinating directly with the dealership to get the car transferred, overseeing the process, and then verifying that all the work had been completed properly before returning the vehicle to us. We didn't have to lift a finger. That kind of initiative -- looking out for a customer's best interests even when it means more work for them -- is rare and genuinely appreciated. We can't say enough good things about RC Motors and highly recommend them to anyone looking for a mechanic they can count on.

i have used this group for years. They are consistent, reliable, fairly priced and profe3ssional…read more When you bring them your vehicle, they will check your issue, and also see what else needs to be done. If you're going to keep your car for a while, its a great way to stay ahead of issues.

After having collided with a groundhog, a vibrating, flopping sound occurred from under the car as…read morewe approached Birmingham. Searched for Lexus Repair on i Phone to find Superior as closest to me. Drove into the shop and was greeted by Danny, the owner, and was amazed at the efficiency of the shop. within 30 minutes my problem was correctly diagnosed and repaired, and we were on our way to Florida again! Cannot say Thank You enough for the great people and service I received from Superior Automotive Service Center in downtown Birmingham!

overpriced and dishonest. I changed my own oil after a service there and the oil was obviously poor…read morequality while I was told it was the best available. stay away

Paul spoke to me over the phone about problems on my 03 SL55 AMG. Took it to him for repair on a…read morecouple of them. Work done well and pretty quick considering amount of work done. Car better now. More work to be done - will return. Recommend.

I owned a 2001 mercedes e class 4matic -prior to sale the car needed TLC and items repaired - I was…read morevery happy with the service and the repairs. The communication was excellent all completed as requested.