Z did a great job figuring out the issue for my headlight wiring repair. We ran into an issue with…read moreparts because my vehicle is quite old, and he spent a good amount of time trying to find the right part, as well as devising an alternate, cost-effective repair at my request. I felt bad to call him on a freezing day (like high of 5 or so), but he still honored the appointment, and overall did a good job. I will likely use his services again.

I scheduled a mobile mechanic to come look at my 2009 Hyundai Sonata that wouldn't start…read more First time, he canceled because his service truck was having issues - totally understandable. We set another appointment, then he asked to move that one too due to another commitment. I agreed and even sent him notes about the car to help. After that, he missed the 3rd rescheduled appointment. Multiple reschedules and then total ghosting. Would not recommend and extremely frustrating.

I was test driving a used car and brought it into their shop for a pre-purchase inspection. I…read morearrived 3 minutes before my appointment time, and they were ready for me. It took about an hour, so I waited in the lobby. I was very pleased! Once the inspection was complete, they told me what was up: any signs of rust, scratches, dings, brake pad conditions, test drive results, etc. They also emailed me a report with pictures. To schedule the appointment, I had to email them with the car VIN and dealership info. They emailed back with car history and market value reports. I actually emailed them 3 separate times, because I couldn't decide on what car to buy. Every time, they responded back within 3 business days. On the day of the appointment, I just had to call at least one hour in advance to confirm the appointment. I'm very relieved to know that the car I'm going to purchase is in very good condition. Definitely worth the price for peace of mind. I could tell they enjoy their work. Thanks Duane!

!!!Uber drivers be aware!!!!…read more They sell uber inspection and Lyft inspection. They charge you double and try to make you think if you only do uber inspection that Lyft won't accept the inspection form. The truth is that you only need to do uber inspection and submit the same form on Lyft and it will be accepted. If you don't believe me call uber and ask them if you can submit Lyft inspection form and they will confirm it's valid. Or vice versa you can ask Lyft support if uber inspection form is valid and they will confirm yes! Don't pay for uber inspection AND Lyft. Just pay for one and submit on both platforms. This place is lying and I will be reporting them to the attorney general for deceptive business practices. I disregarded what the guy behind the desk kept on saying and only did the uber inspection and submitted for both uber and Lyft and was approved within 10 minutes proving the employee wrong. The supposed "manager" sitting behind the desk also supported the employees wrong claims. They're just looking for dummies who will agree and pay $40 for both Lyft and uber inspection. TIREkickers at the uber greenlight hub on north ave will also tell you that you can use the same uber inspection form for Lyft. The inspection is the SAME! So why pay for uber inspection AND Lyft inspection. The USA is not the same anymore nothing but thieves and scammers left and this place is in the scammers category.

Diagnosed the problem with my AC and oil leak with great efficiency and reasonable pricing. They…read morealso gave me a lift to my home and back. Great service! Would recommend!

I have been a big fan of WAC for the last six years. Their service was superb. Yesenia and Brian…read morewere amazing! Sadly, they no longer work there. The last two times I have been there for service, the car was not washed. Recently, I got a text from Steve saying I could come in early for an appointment . When I got there, he said the text had been sent by one of his employees from his phone and sad to say, they couldn't take me early. I just got a notice that I'm due for an oil change but their own sticker on my car says I'm not due until the end of August. Prices are no longer competitive. Going elsewhere.

Took my car here based on recommendations from my car buddies…read more I wanted an oil change and it was easy to make an appointment. You call for a day and then drop the car the night before or show up in the morning and check in. They verified the oil change and asked if I needed additional service. I asked them to take a look and let me know as I didn't think it did. The staff is really friendly and welcoming. The service was very affordable and the quality and care they put into their work is tremendous. When they called to inform me my car was ready, they validated that no other work needed to be done. But if I wanted to 30K service I could. I decided to pass and doing it next month. They didn't push the services and to call them for an appointment when ready. Lastly, the waiting room has very comfortable theater style seating and a small cafe bar. I'm going to bring all my cars here for future services. Thanks!

Have been going here for years and dropped off our son's new car to be looked over. Needed an oil…read morechange and some other work done. Picked up the car and did not get to far without it smoking. The oil cap was not put on leaving the oil to go all over the engine, exhaust pipes and drained on our driveway. We have been loyal customers here for many years, which makes this experience especially disappointing. We brought in our son's new car for a routine inspection, including an oil change and additional work. Shortly after picking up the vehicle, it began smoking. When my husband later opened the hood, oil splashed into his eye, which was extremely concerning and unsafe. He discovered the oil cap had not been replaced, causing oil to spray throughout the engine, onto the exhaust, and all over our driveway. When we contacted the shop, we were told that if the car was returned before noon, it would be inspected and we would receive a call. We never received that call. Because of this error, we were without a vehicle for two days and had to rearrange work and school schedules, including taking time off work. Ultimately, the only action taken was cleaning the oil spill and refilling the oil. There was no follow-up communication, no apology, and no offer of reimbursement or compensation for the inconvenience and disruption caused. Given our long history with this business, we are very surprised and disappointed by the lack of responsibility, communication, and customer care shown in handling this situation. This was once our go-to place, and this experience has significantly changed our confidence in their service.

These guys do good and honest work for a pretty decent price. A couple of minor gripes…read more.. 1. I was told first come, first serve in the mornings. I pulled in the lot a half hour before they open (open at 7:30am). Even in a blizzard, there are folks lining up outside the door 10+ minutes before they open. With a handicap, you might not be able to stand in line for 20 minutes. It would be a great thing to have some number system or way to make an appointment (where that doesn't evolve into a half day thing for an oil change). 2. The parking lot is always choked full of cars. And driving in circles to find a spot isn't the easiest in this lot. Still, this is a great place in terms of value and quality of work.

I recently went to Casey Automotive to get my car's breaks replaced. My husband often gets his car…read moreserviced here, but I was equally blown away! With a job that sometimes has me traveling around the burbs, my breaks were in need of replacement. I called in the morning and they were able to fit my car in and finish it same day! We had a $120 off coupon that expired end of Feb but they still acknowledged it. It was easy for them to send me an estimate to my phone, texts when my car was ready for pick up, and allowed payment via text link or in person. Will was very professional and nice during the whole experience! They are ASE Certified and a AAA Approved Repair Vendor. Tip: Casey Automotive is one of the few in Illinois to receive the ASE Blue Seal of Excellence! Their mechanics are top notch so you can trust them when in need of car servicing!

They are so kind. I can't believe I've never been here before. Located around the bend from Buffalo…read moregrove high school. I stopped in because my TPSM light had been on for a few months after I left jiffy lube in Wheeling. They had done a tire rotation and when I returned to let them know about the light, I was treated like garbage. All the men that work there are rude AF. They seemed annoyed I returned. Jiffy lube told me to take my car to a tire shop. Anyways Dakota informed me that it could be the sensor, tire slowly losing pressure and talked to me in detail about how to proceed as my car is 12 years old. They also told me how I can save money & the costs of replacing the sensor, labor & were sooooo kind!! I asked if they could help drill my side bumper as well which they said they could do. They don't do full body work. This is close to my home which is another convenience. They have the sweetest quotes on their billboard by the entrance.

Congratulations! I want to thank and congratulate Steve and his team at Dakota K in Buffalo Grove…read morefor the excellent work they did on my wheels during last week's freeze. The seals on both front tires failed on consecutive days, leaving me completely flat. Dakota K repaired both tires the same day I brought them in and had me back on the road and rolling in no time. It just goes to show that you can't beat a local business for outstanding service. Thank you, Dakota K.

Good guys, honest, easy to talk to, job gets done on time. Easy in, easy out, overlooked service…read moreoption in Arlington Heights.

Had a great experience with Jim going here. Very friendly and was really helpful and service was…read morequick. Did a really good job.. Really recommend this place

Nice showroom and good selection of vehicles. Service was good as well. Although I didn't purchase…read morea vehicle from them, it's a decent dealership.

Horrible experience! I am extremely disappointed with the…read moreexperience I had purchasing my vehicle from this dealership. What should have been an exciting and memorable occasion has turned into a month-long ordeal filled with poor communication, unresolved issues, lack of accountability, and a complete disregard for the customer experience. My concerns began before I even completed the purchase. I spent considerable time working with a salesperson and had built a rapport with him throughout the process. However, I was never informed that he had left the dealership. I only learned this after traveling from Michigan to Illinois and arriving at the dealership ready to purchase the vehicle. At that point, my deal was handed off to Andrew, who appeared to have little investment in the transaction or concern for my overall experience. It immediately felt as though I was simply another sale to be processed rather than a customer making a significant purchase. Prior to traveling, I stressed the importance of having everything prepared and finalized so I could complete the transaction efficiently and get back on the road. Unfortunately, my time was not valued at any point during the process. One of the most frustrating issues has been the mishandling of my license plate transfer. Before arriving at the dealership, I provided a copy of my registration and clearly communicated that I wanted to transfer my existing plate. When reviewing the paperwork, I discovered that a new plate had been ordered and charged instead. When I brought the error to Andrew's attention, he appeared confused despite having my registration paperwork in hand. He attempted to resolve the issue, but the finance department had already left for the day. I was assured the matter would be corrected the following Monday. Monday came and went without communication. When I followed up on Tuesday, I was told the back-office staff was occupied with month-end responsibilities and that I would receive an update by the end of the week. I purchased the vehicle on May 2, 2026. As of June 10, 2026, I still have not received a clear answer regarding my plate transfer or reimbursement for the amount I was incorrectly charged. After multiple conversations with Darren, the Pre-Owned Sales Manager, I was repeatedly assured that a resolution would be found. Instead, I was ultimately told that I would have to "wait and see" whether the transfer was completed correctly and that the process could take up to 90 days. In the meantime, I have no clear guidance regarding whether I should be driving with my transferred plate or the temporary tag. It is unacceptable that a customer who spent a significant amount of money on a vehicle is left uncertain about whether their registration is valid. To date, I still do not have a resolution, a reimbursement, or even a definitive explanation regarding the status of my plate transfer. Additionally, I have never received reimbursement for the Uber ride from the airport to the dealership despite being told that this expense would be covered. I am also disappointed by the lack of knowledge and communication regarding warranty options. Rather than having my warranty options explained by a finance manager, Andrew attempted to explain them himself. When I asked questions, he repeatedly had to leave his desk to consult with the finance department because he did not know the answers. At no point was I informed that the Mercedes-Benz Certified Pre-Owned extended warranty could be extended for an additional two years with unlimited mileage after the original coverage expired. Had that option been properly explained, I may have made a different decision regarding my warranty coverage. Perhaps most disappointing has been the complete lack of communication and accountability from dealership management. More than three weeks ago, I sent a detailed email outlining my concerns, including my interactions with Darren. I also contacted the General Manager directly by both phone and email. To date, I have not received a single response. The lack of follow-up from leadership speaks volumes about how customer concerns are handled once the sale is complete. The overall treatment I received at the dealership was equally disappointing. While waiting, I observed other customers being offered simple courtesies such as Starbucks and refreshments while I was largely overlooked. While this may seem minor, it contributed to the overall impression that my business and presence were not valued. I traveled hundreds of miles to do business with this dealership because I believed I would receive the level of service and professionalism associated with both the dealership and the Mercedes-Benz brand. Instead, I experienced poor communication, unresolved administrative issues, lack of transparency, inadequate product knowledge, and a complete absence of follow-up from management. More than a month after my purchase, I am still waiting for answers regarding my