My car needed an alignment. I was able to get same day service, was kept well informed all along…read morethe way. The work was done well, and the price was fair. Would definitely use them again!

Fast and efficient service! Took my car in the morning due to availability and they had all…read morediagnostics completed before the end of the day. Very professional facility and staff. The only issue was that I was offered a discount for complete diagnostics but was charged basically the difference for another ABS diagnostic. Seemed liked a gimmick to me because this is the first time I have encounter this with any mechanic. Overall good service though.

I returned to A+ auto repair after a flat tire, and ended up having a long overdue inspection of my…read morecar. Perhaps a flat tire on the way to work is the signal to have an inspection, which is exactly what Justin had recommended for my car. I went with many of his recommendations in terms of what to fix, and the reports are just so thorough in what they find, that it is hard to delay anything to be taken care of. Justin's transparency throughout the process was definitely the highlight - his communication was stellar, even after my car was fixed, he called me to see if everything was all right after the fact. Although the turnaround time was extended, they offered a ride to the shop, as well as offered their rental car for the potential weekend I was going to be without my car, which I ended up not needing the entire weekend, as my car was only in the shop the next extra morning. All in all, I have a maintained car, new tires, and I had yet another great experience at A+ auto repair. Thanks again Justin!

Top of the line in all areas, communication, explanation and realistic billing for work/evaluation…read moredone. Everyone I met was thorough, communicative, and willing to go the extra mile without nickel and dime-ing. My issue was properly diagnosed and I was sent to a specialty shop. Thanks A+!

AMAZING CUSTOMER SERVICE!!!…read more As a single woman, it can feel overwhelming when something unexpected happens with your car. I noticed something underneath mine and just needed a quick mechanic check for peace of mind. I searched for the closest shop right before closing- there were already cars waiting- and honestly, they could have easily turned me away. But instead, Isabelle went above and beyond. She literally got down on the ground to take a quick look and then kindly squeezed me in to see Ishmael. That level of care and willingness to help, especially at closing time, truly stood out. What may seem like a small act meant everything to me. They gave me reassurance, professionalism, and kindness when I needed it most. I left feeling relieved and taken care of instead of stressed about the unknown.

They work fast and reliable. If something happened with my…read moretruck I will stop by again. Oleg

I bring my Audi here for regular maintenance and have had consistently good experiences. Oil…read morechanges are reasonably priced and appointments are usually easy to schedule sometimes even the same day. The owner is knowledgeable and helpful, offering recommendations for preventative maintenance and providing clear, upfront quotes for any work needed. Car: Audi A4 2019

I found them through a website and been coming and bringing my Kia Sportage ever since I am a woman…read moreand the price is reasonable. I usually come here alone and I never feel intimidated or that they are trying to rip me off so 10 stars if I could give they are a very sweet and get the job done fast I sit in their office and wait and they have no problem.

Got a nail in my tire and got it towed from my house to the shop (2 miles) to patch it up in 1 hour…read moreand for $100! I called late at night and Cesar responded within minutes and we got it scheduled the next morning. He was also giving me live text updates. I called around so many shops and the avg price was $120 - $250. I even had the option to get a new tire, so they seem to have everything on hand, and the tow and new tire would've cost $270! Super inexpensive. I would def come back here again. My tires were perfect.

Predatory towing!!! My car was towed from parking area at a…read morelot where I was shopping. When I tried to get it back by calling the number provided on the sign a very rude girl answered. She proceeded to act like she was a police officer including demanding to speak with shop owners. She insisted the tow company asked each of the shop owners if that was a customer car before towing it however if that's the case of the 3 shops at the lot, than why would they need to ask all 3 unless no one acctually reported the car and they specificly target that small lot hoping to see a car they can potentially tow for a quick money grab . Which is exactly what one of the shop employees revealed when he was speaking to me after this situation happened and I was trying to get an address of the tow yard. And I witnessed it as I was at the lot waiting to get the information the same towing company truck came back to the lot and circled it with in a short time frame ( when at that point I was there and talking to all 3 shops owners/employees so I know they were not contacted and were simply doing tow rounds to see if any cars had been there since they last circled). Hence predatory towing!!! This way they can then go to each of the 3 shops and ask if that's a customer's car however obviously the shop owners won't know which customer owns which car so they quickly tow it and basically get a cash grab .... The little girl on the phone service refused to accept the employees account over the my phone when she asked to speak with them and they verified i was a customer and had been in the store. She proceeded then to question them aggressively about times and reciepts for purchases ( this was a Chinese gentleman who was getting very uncomfortable whith the way she was battering him with her questioning and aggressive stlye. He simply explained i was I had indeed used his store he wasn't sure of the exact time and she continued to battered him about the exact time until he finally gave me the phone back and said I gave her the correct information she asked for but I dont know exact time. She acted like she was the police questioning a criminal when she obviously isn't and was extremely unprofessional poorly trained... it took 5 times of calling the auto get her to revealed the address as she kept letting it go to voice mail ( which is in fact illegal in a private tow posted phone number) There's supposed to be a 24 hour pay by phone number listed. SHE would not accept the shop owners account that I was indeed there. She then said I would need to go to the address of the towed vehicle at 930 Pm even though it was over an hour from that time . When I arrived in a Uber I tried calling the number to make sure there would be someone coming and agian voice mail... I arrive at 915 so at 930 when no one showed up and I was stuck in a very dark and isolated areas alone I called the police number. They were finally able to reach her through there number and she said someone was on the way. I explained this was dangerous for me to be standing in such an isolated place latest night alone female and her person meeting me was still not there and late at this point and her response was don't worry nothing going to happen there and she hung up on me ... They tow guy finally arrived over 20 minutes late. I did have a written statement I gathered from the shop owners that I was indeed at the shops signed by them and I do have an ATM reciept also time stamped from the ATM machine in the market. When I asked for my itemized invoice from the employee that charged my card 680.00 and released the car and happened to be the guy who towed it in the first place and his name which they are legally supposed to provide along with a customer rights document he didn't provide any of that and would not answer me when I asked what time he towed this car and who indicated this tow in the fist place. HE ONLY provided me a receipt for my payment made under duress and a company card with only bussiness name and number on it ( NOTHING ELSE).This too is illegal and falls under Predatory and wrongful towing practices. I DID try to call the original signage phone number when I arrived home this time same girl answerd I explained it wanted the itemized tow invoice and I asked her the time my vehicle was towed she asked for my license plate number and agreed that I should have received that information and she would send it to me in a pdf however before I could give it to her she yet again hung up on me after I asked what time they in fact towed me ( obviously not with on the one hour rule ) Agian Predatory towing! THIS company is completely unprofessional and untrained in proper private property towing laws of San Mateo County! They should be investigated throughly. THEY have figured out a way to illegally tow people's vehicles and basically strong arm you into paying for the exorbitant rate to get your car back . EVEN when wrongful tow!!!!!​

I hit the dreaded "incorrect DEF fluid - 200 miles remaining" warning on a 535 diesel, related to…read morethe emissions system. This is a notoriously difficult problem to correctly diagnose and remedy; just search online about it. Even the local dealership's 'master tech' struggled and suggested solutions randomly without explanation that conflicted with information available online. George saved the day by accurately diagnosing the issue, replacing only what was necessary, and thoroughly cleaning out the remaining system at a cost far below what the dealership wanted to 'experiment' toward a solution. Beyond that his service was prompt and his approach very customer focused. You feel like you're working with family rather than a mechanic. Thanks a bunch George, I really appreciate you dude.

George has explained EVERYTHING that I needed to know of my newly purchased Porsche 911…read more Very detailed and meticulous service ! Highly recommended !

I originally encountered these guys when looking for a shop that could fix the convertible top on…read moremy BMW Z4. They told me what would be involved and that they would not be able to work on it without it costing a fortune. A less than honest shop might've tried to soak me for a repair job that ends up costing more than expected. I know, because others have tried that. These guys gave me an honest appraisal, and I remembered that when choosing a shop to work on my wife's car. We had just bought a 2006 BMW 330 ci, and like clockwork, just after the 30-day warranty expired, we had problems. It had just rained torrentially for three straight days and unbeknownst to us, the drainage ports in the trunk were completely clogged, allowing water to build up and penetrate to the electrical system. We noticed the dash lights, indicators, and steering wheel controls did not work. We brought it to Toole's with the hope that it was something easily diagnosed and fixed. It wasn't. To keep an already long story from getting much longer, I will just say that it was a 4-day-long diagnosis as the problem component(s) were not easily found, even with advanced diagnostic equipment. They sought out expert advice from other professionals who specialize in BMWs. The problem component was found and replaced. I originally agreed to three hours of labor, but since it went as long as it did, I happily agreed to an extra hour. So essentially, they stuck to the agreement plus a reasonable additional amount. I tried to add on a tip but they wouldn't accept it. We bought them pizzas instead. I recommend this shop because they're honest, friendly professionals who seem to really want to help out their customers while running a respectable business.

I *really* wanted to like these guys. Really. They were highly recommended by a long time customer…read moreof theirs when I needed a reliable shop after my mainstay shop closed. The first time they did what they were supposed to but also added all sorts of nonessential, foolish, 'let's see if the old lady falls for this' service recommendations. It immediately reminded me of back in the day when car salesmen pushed undercoating. Also not necessary. I politely declined the extra +/- $1,000 (!) services. I tried again about two weeks ago when I went in for a problem with the driver's side window. Give them a second chance. The young man told me, to my face, that it would cost $260 **just to look at the problem**. In deference to his youth I did not say what I was really thinking, asked him to repeat the quote, said thank you and left. Here's the thing - women are actually not stupid and this kind of thing happens to us all the time. It is infuriating and highly insulting. Ask any woman you know to tell you her version of these experiences. Finally, the core issue is being disrespected. No one wants that. Oh, the end of the story is that I went to another shop nearby and the guys looked at the problem immediately, fixed a minor adjustment and did not charge me. BTW, they had three or four bays: BMW, Lexus, Mercedes so clearly they were trusted. Just saying. Bye.

I had a great first experience when I brought our Subaru Crosstrek and wanted to get my Nissan…read moreFrontier in for some preventive maintenance. Again I was helped by Sean and again it was a 5 star visit. The work was done in a timely manner, price was fair and customer service was excellent. We have three different Japanese vehicle brands in our family and I feel comfortable to have them all serviced at A+ Japanese Auto Repair! Thanks again Sean, I really appreciate the personal touch.

Came in to have Check Engine Light issue fixed so I could register the car…read more They did their diagnosis, got the error code identified, they replaced parts, I paid $1600 and picked up the car...only to have the check engine light come back on as soon as I started the engine. I was a little frustrated because they told me the problem was fixed. I immediately brought the back, had it re-diagnosed, and was later told there is another issue which would cost $700 (after a bit of a discount), and there could be more after that. It's an older car, but with relatively low mileage for its age (20 year old Lexus sedan with 105k miles). At least this time I was told there are potentially other underlying issues, which could be cost prohibitive. After this second round of repairs, I was told they'd have to partially take apart the engine because "it could be..." I didn't want to continue this process if they weren't even sure what the problem is and I would have to pay them more so they could "maybe find" what is causing the check engine light. They seemed to be more diligent this second time, and took a little more care to see if the check engine light issue was fully resolved. Good on them for their second effort. I wish they could have done a more thorough check the first time instead of it seeming so exploratory. Maybe that's how the problem had to be discovered, but it felt like it was more process of elimination than a targeted solution. I can disconnect and reconnect my battery and get the same results of the check engine light off for a few days. I took the car back now $2400 lighter in the pocket, unclear if the two parts they replaced may have still been functioning, and with my check engine light still on. I feel it was a misdiagnosis of the problem initially. If they properly diagnosed the problem, my decision making would have been different. Instead, I feel as if I got strung along for two payments if I wanted to have my car back that I still can't register.