Well, my last truck I had to do a lot of work too. With no help This is my second truck. I got them traded the other one and motor blew up within 38 hours. . They fixed it not even 5000 miles into this motor and this is fucking up again. Came with no paper work or anything. No wonder these guys are shut down..... fuck you auto max and others read more

Auto Max USA - Jeep gladiator - Used Car Dealers Near Me - Puyallup, Washington

I am disappointed in the attitude of the staff and owners. The staff, when asked to please not swear as my grandmother didn't appreciate it, continued to very loudly and profusely swear constantly. That's where I should have decided to take my business elsewhere. Then, when I had to take my vehicle in for the second time in less than 3 months, I wanted to discuss my concerns with the owner. Instead of speaking to me respectfully, he decided to treat me like I didn't understand the bill and entirely ignored everything I had just said to him. Which had nothing to do with the amount of the bill. At all. He was extremely disrespectful, disrespected my intelligence and was brash and rude. I would not recommend this dealership if you wish to buy a vehicle with any ounce of honesty and integrity. read more

Don't bother. they don't stand behind the product they sell. They will BS you any way possible just to get your money. They will tell you how the vehicle is in perfect shape, but soon you will realize it was just a lemon! read more

Best deal in Washington. The owner treats everyone as a personal friend.

If you're in search of a car go talk to Jimmy! He's great he got us a great deal on a 2016 Kia Optima with only 13,000 miles after we had been through hell and back with other car dealerships trying to up sell us to cars we weren't even in the market for. If it wasn't for Jim we'd still be looking for a car with a super high payment buthe took care of us. He's a good man go take your Business to him if your in the market for a new car ! read more

They sell lemons! They sold a Ford Raptor to a friend of mine and they refused to acknowledge the mechanical issues that are present. Currently it is leaking oil and requires extensive repairs 3 weeks after the purchase. Buyer Beware!!! read more

i have always heard stories of the used car lot, but never in my life would I have thought I was going to be a victim of one of these places. The salesmen and women at this establish lady and gent are professional scam artists. If these people manage to scam a man that's been out in the word from the East coast to the west coast and deploy to the middle east dealing with all kinds of people can you imagine the same they could pull in a person buying there first care or someone desperately needing a Vehicle and they did them a lemon as a reliable means of transportation? i am still at odds with this place. read more

These guys sold Ford Raptor to a good friend of mine and made temporary repairs to hide damaged parts such as oil leaks and faulty seals. When he tried to have them fix their issue they basically laughed in his face and said they would do ABSOLUTELY NOTHING to help him out. These people are snakes and I would definitely take my business ANYWHERE and I mean ANY WHERE else. Have a good day and I hope this review helps you out. read more

My cousin recently purchased a truck with auto max, he brought to their attention an oil leak the first week of owning it and this place fails to stand by the product they sell . For potential buyers please know this company doesn't have your back . Automobile purchases are not cheap , please spend your money elsewhere ! read more

Horrible company to work with. They display items on vehicles, then once you get the vehicle the parts are missing. They lie about issues with the vehicles. Had a vehicle from them and after 1 week the engine was leaking puddles of oil. Then they like to promise to deliver and argue and make up reasons they can not. DO NOT BUY FROM THEM!!! read more

Don't Buy from them! Three weeks ago I paid nearly 50K for a Ford F-150 Raptor and have had nothing but issues with the truck when I was told it was in perfect running condition. I have brought this up to their attention two weeks ago and the have blown me off. I spoke with Robert the service manager and he wasn't any help either. I am having to pay $1,800 out of pocket to get the truck in working order. Not only that, when the truck was delivered, it was missing accessories that it was advertised with. I brought that up to Jimmy the car salesmen and he said that he had forgot to mention that it was stolen of the truck prior to the sale. (I have all this in text) On top of all that they delivered the truck with an empty tank of gas. I wish they would do the right thing and at least pay for these repairs. They know who I am, The Truck you guys sold me is sitting at Damerow Ford, Here is the number 1-800-956-6936. read more

My truck has been off the road, the transmission went out after only 5 months of having it. Mind you all of my vehicles are taken care of and well maintained, contacted Automax in Yakima where I bought it because when I purchased it they told me they have a shop on site and they provide discounts for customers who purchased there . Warranty is expired mind you, but the shop tells me I need a new transmission and the transmission went out gave me a price which was what the other shops gave zero discount. The owner tells me that the shop is connected to them , but privately owned. Finally contacted my bank and insurance letting them know what was going on, the regional manager advised me he would contact the dealership because they have a contract with them and he thought they should take care of it since I had the vehicle for only 5 months. First day he told me they would make sure I wouldn't pay for the repair because it should never have happened. The second time we spoke he said he would contact the dealership and see if he can get the repair price lower or switch me out to a new truck of equal or lesser value. A few days later still no word and I called the sales manager and he says the most he can do is knock off $1000 but I still pay out of pocket whether or not I'm going to replace the transmission or switch trucks . I told him I would see what options they had but was set on keeping the Warn winch and gun rack set up in my truck. I told him of a possible replacement and he said he would contact me with the details on the replacement truck. Days passed and I called him, he says if I want to switch trucks I will have to pay another down payment, so either choice they gave me required me to fork out thousands of dollars. I saved for a long time to invest in this truck, I know some things are unexpected but 5 months lol that is just ridiculous! Long story short, I am never purchasing another truck from this lot ever again, so if you are thinking of it, good luck with that! I looked up lots in Yakima too before purchasing, and never thought a highly reviewed business would sell me a lemon smh. Due to me living in goldendale and all contact being via phone I didn't have any record of him saying $1000 would be knocked off the repair from before , and when I asked the sales manager did not acknowledge it. I just ended paying the $4700 (which is around what any regular shop was requesting for repairs that I called around too )out of pocket for the transmission repair, and now I just have to play the waiting game until I get a running vehicle back! And pay an additional $80 when I pick up my truck I was told. read more

If you buy a vehicle here... Make sure you have it inspected by a DEALERSHIP or mechanic. I bought a vehicle from them a couple months ago. 3 days after I purchased it I noticed a vibration and noise. A few days later i was able to have it inspected by the maker/dealership. It has cost me thousands of dollars in work (parts/labor)... Before I even made a payment I had to put a new rear end in it. It also needs new linkage on the sway bar, new tie rod ends, new front axel seal, new water pump... Have it inspected! I wish I had! None of this stuff is cheep . I'm very dissatisfied with the honesty of their salesmen. The guy said I was buying a reliable vehicle, and i was ready to go. I would have never purchased my vehicle if I'd have known what I was in for. I'm not happy :( They also had no extended warranty for sale. read more

Bought a 2014 Dodge 1500 work truck for my business from Auto Max USA. Had a great experience, I got a quality truck at a great price. I highly recommend doing business with them. They also have a great service department, I won't hesitate to buy from them again! read more

I would rate my visit 5 stars because these people were greatly helpful. They treated me very good, they were nice and polite. They helped me in buying my car by making right decision. read more

I have purchased many vehicles from used car lots throughout my life. This is the first extremely bad experience I have ever had in purchasing a vehicle. The salesman assured me that the F-350 King Ranch I was purchasing was in excellent condition. He showed me a Kelley Blue Book value of $34,000 for a vehicle in excellent condition. As it turns out the actual Kelly book value of this vehicle in excellent condition was only $28,000. Now for the rest of the story. The vehicle was far from being in excellent condition there was close to $8,000 worth of repairs needed to the emission system. The diesel particulate filter was completely gone. That was a $3,000 part. Most of the emission system that connected to the diesel particulate filter was gone also. The emissions we're hidden buy a performance tuner which they did not give me until a month-and-a-half later. It was then that I found out all these parts were gone. The shocks were also bad, the batteries were going out, and after two months the steering was extremely loose. This vehicle also came from Canada. The vehicle quickly became undriveable without repairs. I ended up having to trade it in on a new vehicle and lost $12,000 in this entire transaction. My advice to anyone buying a car or truck at Auto Max is buyer be very very very beware. If they have a chance they will take you to the bank. Always have a dealership check their vehicles out before purchasing. They took advantage of this disabled American veteran. read more