I had the pleasure of being helped by Regan Elhard. He was friendly and attentive from the first…read morepoint of contact to the last. I felt like I was a face, not a number. No pressure to buy anything, but plenty of help and choices offered either way. I highly recommend going to see Regan (Pronounced Ree not Ray) for all your car needs!

I bought a car here from out of state. They were really romancing me on the phone and promised to…read morehelp with registering the car and getting the car setup for the transfer. After my down payment went through they left me hung out to dry. No quote on transport and "forgetting" to call me back. It was clear I was on my own. I got the car with one fob and an uncut key. Something that was conveniently left out of the details during the purchase. Of course I called them to help me with this in which months later I'm still waiting for a return phone call..Ahem, Maxwell.... I had to get a new fob and both keys cut, but was told there's mysterious 3rd key out there somewhere by the programmer. Big shout out to Alex for trying to get me to send them my paperwork with the transfer in support of their side after not helping me. I'm still working on it, girl.

Well well well so many things I could say but I'll just start off by saying low pressure, none…read moreactually. Very helpful and really nice bunch of people who work here. They are dedicated to their staff and to their customers. Would I come back and buy here again or refer them. Yes I would. Ask for Bryan. If he's not available he will give you one of his quality employees also even the General Manager Darryl is approachable and friendly. Everyone here is. I just can't promise you hot fresh coffee but lots of variety lots of good values and c'mon down tell em Miss Queen referred ya!

Found my car listed in marketplace, reached out to Ryan. He worked with me to get all the financing…read moreand paperwork squared away before I could make it in the office, without selling it to someone else! I was very specific about what I wanted and needed and he went above and beyond! The whole dealership has been great to work with. I was in and out. The warranty they have is great also. Thanks Ryan!

My 2009 Subaru Forester was totaled when a guy high on meth rammed into my car in front of my…read morehouse! I was ready to pull the trigger on buying a (semi new) Subaru Forester or Outback when my housemate reminded me of what a good experience he had buying his outback from Roosales. Although I would have liked something newish (2020 and newer) They had another forester that was a year newer than mine and in great condition. Although the milage was high, I know that they went over the car with a fine-tooth comb, AND it IS a Subaru, IYKYK. I found their prices to be reasonable, and I like that there is no haggling! A few days after I got the car home my headlights went out. I was ready to go buy new lights, but first called Anne and she was kind enough to order them for me. As the weekend got closer and then lights hadnt come in yet, she and her husband Craig offered to come to my house in Tacoma to change them for me over the weekend. After installing the bulbs it became clear that it was the switch and not the bulbs. Craig came to my house a couple of days later, picked up my car, fixed the switch AND filled my tank! I am so happy I decided to buy from Roosales, their customer service was above and beyond. VERY satisfied customer!

Best car buying experience I've ever had. Hands down. Honest people and a pleasure to work with.read more

Bought 2017 SUV th okat had blown Engine from In n out Auto Sales. They knew it.. I will never…read moretrust them again.

False advertising and scammers. Saw an ad for a vehicle online. Photos looked great and the value…read moreseemed ok. Drove 1.5 hours out to see the vehicle only to notice there was a half-dollar sized hole rusted out in the back drivers side. Looked back at the photos of the vehicle and sure enough, there's no sign of the rust. These people are scammers that photoshop their vehicles and try to sell them at a premium. I don't even want to know how awful the cars are mechanically.

This was an odd one for me, because I'm very split on my opinion here…read more Let's start with the vehicles, because ultimately it's a used car lot and that's the main point, right? I stopped in for a specific vehicle that I had spotted online. Very beautiful car, well appointed, in great shape. I gave it a good look and found it to be top notch. No real concerns with the vehicle itself. I also scanned the rest of the lot and to me, it really looks like they have a nice variety of very good vehicles. Overall I'd say that if you are looking for a vehicle that is a bit more higher end than the average used car lot, this place seems to have a good selection of vehicles that fit that bill. They are not dealing in massive high mileage vehicles with a history of fender benders and dents and dings all over them. The inventory here is clean, straight and well maintained. I was not, however, very happy with the overall sales process. And I ultimately found a different vehicle elsewhere that fit my situation better. I wanted to bring my own financing because I have a credit union I have worked with for well over 20 years. I trust them, they know me, we have good honest conversations that help me create a financial situation I am comfortable with. But here, they were a bit pushy about running the financing themselves and almost outright insisted that I let them run it their way. It got to the point that I was getting rather irritated about how pushy they were getting about it. In the end, I did not buy the car from them. As I stated, I found a same model car elsewhere that fit my situation better, so I went with that car instead. So I'm very split on this one. The inventory here seems very nice, but the sales tactics feel very pushy to me. Your mileage may vary.

Sold me a Honda element for 9500.00 I sent the deposit. The next day I called the salesman said it…read morewas a good thing I put the deposit down because of all the interest. Next day they said the car had transmission problems and it needed to be fixed at a cost of 4-5 k. So they were going to put 5 k into a car they just sold for 9500.00. The price they relisted it was 16k buyer beware. And if you buy this car. Get the proof of the transmission repair Black honda element

Amazing customer service with Ashely and Eric. 1000/10 They both have so much patience and are very…read moreunderstanding of everyone's needs. Ashely personally stayed late behind and helped with the process. I'm vexing thankful for their help and can't thank them enough. Whatever you need please come see Ashely and Eric. They won't let you leave unsatisfied. Again 10/1000

Overall a great experience, I wanted to trade my truck and get a newer, smaller SUV that was better…read moreon gas mileage. What an easy process!!! Nate was great and they had me in and out and very satisfied as quickly as they could! Aboslutely would recommend again!

Well well. Y'all need to also look at the Google reviews. They are way better…read more We came and conquered. Got the pick up we wanted and was pretty effortless. Craig was funny and was great as well. Came back to give them our truck cause we traded a car. Unfortunately the truck was NOT washed but one thing I asked to have done they did ( moss out from between bed and cab). So here we sit and are waiting for the wash!!! Brother..

I'm responding to this post, first off doc never offered to take the jeep back in,he told me I must…read morehave took it off road and messed it up. There's no way that happened, when I said there no way he said I can go screw myself, his exact words. I took it back to you guys on 10/23/2025, bought it on 10/16/2025 for all the suspension problems, the front end moved so much that the bolts for the sway bar was hitting the frame (as seen in pics), your fix was to put the bolts in backwards, the drag link was also wore out and had hollowed out the bolt holes. On the way bringing it back to you, the lights on the dash came on and you guys blamed the battery but the voltage was at 17volts and there was coolant leak but you guys just cut the hose and made it too short instead of paying for a eight dollar part. In my contract with you guys it says you were supposed to fix the door lock that was broken into, which to this date has not been done, never heard a word from you guys to fix it when picking up the jeep from you guys. Instead I had to sign a paper saying you're not responsible for warranty on your own work. you made 400 miles in 3 weeks sound like a lot', the average is about 300 a week and the jeep was very un safe to drive especially around 50mph. It was all over the road, the tires were 11yrs old, weather cracked and low on tread, the differential may need to be repaired/replaced it had no oil in it and is leaking. The front u joints are bad, it pops when you turn, but you said I took it to a place called 'smart choice', never even heard of that place 'till now and it's in summer, that's a hour away, would never had drove it there as I mentioned it's too scary to drive on the freeway with the Jeep. I had to take the Jeep back to my shop on 12/19/2025 for a engine light, p066dd oil pump pressure, and figured out the wrong oil filter was in stalled from you guys. light then went off for about a month, light came back on same code took back to shop 01/19/2026 had to replace oil pump when pan was dropped motor full of metal so now it needs a motor. The shops have had the Jeep longer than me, only put around 1700 miles on it and needs a motor now been a total of four months without a vehicle that I make payments on but you guys promise warranty covers everything the day you drive it. That is far from the truth. Warranty wants me to pay $2000 to have the motor pulled to see why it failed with no promise that they will pay for the motor. Warranty has only covered an alternator that fried the battery and they wouldn't even cover the battery. You guys have not tried to work with me on any of the suspension stuff, now there's a motor problem total cost of fixing everything is gonna be around $23,000 if not more. I'm on a fixed income and that's just impossible. I have emailed you guys never got a response. Also all the problems that I'm having is on the car fax that I got says all this stuff was replaced but obviously it wasn't so someone lied on the Carfax and have receipts and estimates to prove it,and I also wasn't told it was wrecked. I was informed it had a clean Carfax. so I feel you guys knew about all the problems and sold it anyways cause it's all written on the Carfax. It was also a Canada car in witch you did not inform me of and Im pretty sure Washington state law is I must be notified of a odometer change pretty sure it's a felony.Because of all of the previously stated above, I would never recommend you guys, and everyone needs to know how you guys operate and how you take advantage of people. I recommend anybody reading this that has had problems with them too, go to www.atg.wa.gov and file a report. Can also call them 360-753-6200. They can help you through it.This is the Attorney General for Washington State. We have to report people and businesses that operate by taking advantage of people.If the owner of this business would like to reach out and figure out a solution I am all ears. I will be continuing to inform people about your dealership. I will be continuing my reviews on this dealership unless we can figure something out.

I don't know about the rest of this dealership, but their PARTS DEPT is top-notch! They ordered the…read morecorrect part I needed, it arrived quick, they called me to say it's in, went to pick it up, on the fly I needed new wiper blades, they gave me the correct ones, both friendly and competent Parts people, and all easy without a problem. I'll definitely get my parts from them whenever the need arises. Now I wonder how their Service Dept is...? Thanks Korum Ford!

Service had a few speed bumps, however Roman the service manager ensured the work was done…read morecorrectly and most of all making sure customer was satisfied . I appreciate the effort and satisfaction, knowing that the job was done, right. Give korum service a try

My son recently moved here from Oklahoma. We were getting tried of going to his house to pick him…read moreup for work. The folks at Tacoma Auto Exchange they worked with us. We just needed a vehicle and they gave it there best shot to get us their best vehicle on the lot. We are self employed and simply needed something to get us to and from bids. They even worked with our American Express credit cards. We would definitely recommend this company to anyone who is in need of a reliable vehicle without good credit.

This was my first time trying to purchase a car. When we first got there, me and my partner looked…read morearound at the cars. After around 10-15 minutes we noticed the employees standing by the door watching us so we walked in the building to confirm we were interested in test driving. When I was ready to buy, after test driving, the only woman in the office said, "now, I'm not trying to be rude..." which is always a weird way to start off a sentence, because you can almost guarantee they are about to be rude. "We close in about 15 minutes..." and she basically said we can come back tomorrow. No biggie, but not being rude would have been to greet us when we first got there an hour prior, and let us know they close in an hour, not to stand awkwardly by the door and have us wander about. Then the same lady made a comment about us being from Tacoma and how they have a problem with theft from that city. At this point we have been experiencing a few microagressions from the staff that we were just ignoring because I wanted a car. Then there was this guy who ignored my presence because (I'm assuming) his job doesn't seem to be centered around customer service. But how awkward and rude to just have me standing there waiting for help while you're doing nothing but casually chit-chatting with your coworker. Then he finally said something when my partner, who is tall and has a more aggressive presence, walked in. This employees whole tone was off. He also tried to act like he didn't know one of the gaskets were blown when my partner notified him (shady). Then he asked for my W-2 (in addition to check stubs) and said it was because they don't do a credit check. Then, in the same breath, he asked me what my credit score was. I gave him a weird look and said, "I guess you don't need to know since you don't do a credit check." After a long, awkward stare he said, "these are just questions we ask." But the thing is, no, you don't. You just told me you don't do a credit check so why ask me for my credit score? That means he, personally, just wanted to know. Weird and unprofessional. And let's be real if my credit was better, I wouldn't have been there, I would have head straight to a quality dealership.