Super friendly staff and great customer service. They worked with me to get the price and monthly…read morepayments I wanted, and made the whole process easy and comfortable.

Maddy was our sales person and helped my dad buy a g80 m3 she was nothing but nice and…read moreknowledgeable. If you buy a car here ask for Maddy!!!! She's the best.

First off, let me state that I absolutely hate hate hate dealing with car dealers and their pushy…read moresalesmen. I'm sure there are several factors that make this car purchase one of the easiest and most enjoyable ever for us. 1. We're older and no longer impulsive 2. We did our due diligence in our research before contacting anybody 3. We know our financial situation and credit scores so there were no surprises 4. We refused to settle for anything less than our expectations 5. Josh Reynolds - our salesman 6. Pricing listed within Fair Market Value rather than MSRP 7. Carfax emailed to us by Josh the night before our appointment We located this particular car online. When we called the dealership to verify if the car was still on the lot we were told "yes". We scheduled an appointment with Josh for 9:00am the next day. Upon our arrival, the car had already been pulled up to the front and ready for us to take out and test drive. Each of us provided a photo copy of our driver's license and in return we were given one hour to take the car for a test drive. We were both thrilled to test drive without a rep in the car with us so that we could talk comfortably among-st ourselves as well as dissect the car in private. Within 45 minutes of our test drive, we knew we would be taking this car off their hands. Since the pricing was fair, negotiations were not necessary. While filling out paperwork, we were offered complimentary beverages and snacks. Several banking institutions are available to guarantee the lowest % rates. The whole car transaction was completed in less than 2 hours (45 minutes were test driving). Additional warranties were offered but not pushed when we declined them. The car was detailed and filled with gas while we were filling out our paperwork. The license will be mailed to us so that we do not have to drive all the way back to the dealership (1 hour drive for us). We stole a 2013 Acura TL Advanced package with less than 12k miles and still under factory warranty. Thank you Josh for your time and honesty. By far the most favorable car experience for us both to date.

I would suggest looking for another dealer... these guys are crooked and try to add charges to your…read morepurchase price.

When I came in to look at buying a car from Duffy's i looked at what a fair price would be on…read moreKelley Blue Book. The fair price for the 2016 Acura RDX with tech package & Acura watch package with 74,000 miles was showing me $18,500 was the highest price in the range from a dealer. This is why i asked for a $1,500 discount. Tahir the sales person said that Kelley Blue Book doesn't know that market. Kelley Blue Book was founded in 1926 and has been an industry standard to protect consumers and help them get a fair price on vehicles. Duffy's business model must be focused on preying on the credit challenged customer and getting them into financing a vehicle at above market rates. Your response to my review never addressed the nearly $1,400 accessory charge that was tacked on to my price estimate i posted. Funny how this charge appeared on my quote when we never talk about any accessories. This was your way of price gauging me since i asked for a lower price. I mean how dare a customer come into Duffy's and try to negotiate a lower price. Your narcissistic response confirms my review of what a douche bag used car salesperson you are. I do want to thank you for treating me with disrespect which lead me to leave your establishment. My daughter and I purchased a 2017 RDX top of the line advanced package with every possible feature, which is one model above the one I was look at buying from you. one owner vehicle with immaculate service record. We purchased it from Audi of Bellevue who listed it at the lower end on the KBB price. I did not try to negotiate a better deal because I already knew they were giving me a fair price. We ended up paying over $5,000 less than Duffy's with no hassles and all of the salespeople were very friendly. In the end I would never recommend anyone purchase a vehicle from Duffy's or Brandon Rheil, They are very dishonest and don't care about their customers. Do your research, there are better deals out there and much better people to buy a car from.

K I cannot thank enough for being so patient and understanding with me when working with getting me…read morea car. Very loyal to his customers, even when others had offered him more which showed true care and thought for his customers. My experience over all was exceptional and I am happy with the car I had gotten. A beautiful Toyota CamryHybrid. Extremely satisfied with how taken care of I was and how everything was handled. Amazing experience and customer service. Thank you again K!!!!!

If you think "out the door price" means the total cost you will pay for your vehicle, Smart Motorz…read moreis not for you. We had agreed on an out the door price and I wrote my check. I was extremely disappointed to hear a month later that I owed a balance, putting my actual cost above a price that I had refused. The issue was that the estimate for registration/title/plates etc. was listed on my purchase order as $100 when the cost was actually $260. Fine, you got me Smart Motorz, I should have known that $100 was an impossibly low estimate for registration in WA and not trusted you to be honest with me at all. My bad, I has assumed you were like all other dealers that manage to get within $25 and usually give you a few bucks back when the plates come in so their customers do not feel cheated. I called the state and looked into it. Having my address and knowing that it would have taken two of these cars to go above the base weight fee, there was only one fee that was not fixed and needed to be estimated, the $18.29 RTA Excise Tax. This means $240.50 in fixed fees is the minimum possible fee. Breakdown attached. A $100 estimate is in no way possible or reasonable. Nobody told me Smart Motorz could be shady and/or incompetent that ther estimate of fees they deal eith every day could be 150% off just so that it appeared as if I woud pay the agreed price. Now I know. I asked why the estimate was so far off when picking up may plates, and was told the estimate was "random" and they blamed the state. No effort to make things right or even acknowledge that their fabricated "random" lowball estimate cost me money. To me, a deal is a deal. Whether it was gross incompetence or deliberate use of an unrealistic estimate, Smart Motorz does not deserve your business. They will certainly not get any more of mine. I'm sure there is a catch to the "free oil change" but I'm not going to waste my time finding out.

The staff was very pleasant and our sales person was low pressure…read more We had an issue with our bank and the dealership was very accommodating. Unfortunately, the bad taste left by this experience was when we went to sign and were made aware there was a "non-optional" antitheft device at an additional cost. $895. I've experienced these sort of mandatory upcharges at dealerships before. It feels very predatory. Had we not had a long day and drive to get there, we would have walked away. It will definitely deter us from shopping here again sadly.

Date: May 19, 2022. (sold my car here)…read more This place was one of the two businesses listed in the Kelley Blue Book's "Instant Cash Offer" when I was looking to quickly sell my car. I had an offer from CarMax already, and since it's right across the street, it's no-harm, no-foul if this business didn't have the chops to compete. Well, they did; I got $2,000 USD more from here than I did at CarMax (which was already $4,000 USD higher than Vroom, $5,000 higher than Carvana, and $3,500 USD higher than Shift), in the same day, after arriving at 3:45pm, getting all of the paperwork signed, and getting my certified check in-hand by 4:20pm (nice). The business owner and check signers sit over in the Younker Nissan office down the street, and according to the sales staff, go home around 4pm, so make sure you arrive around 3pm to properly get your vehicle tested by their sales staff. If the business owner goes home (they can single-sign a business check), then two designated check signers have to sign off for the check to be considered valid; I deposited the check on a Friday, and by Saturday it cleared, so it's legit (They seem to bank through KeyBank, for what it's worth). Also - one thing I will say - they'll lowball the price you get from the Kelley Blue Book (KBB) offer. They initially offered me $3k less than what KBB's "instant cash offer" was (and only $500 more than CarMax), so make sure you know exactly what your car is worth. I still somehow gave them a $1500 discount from the instant cash offer that KBB had given me, but I was able to get them to pay me what I believed the car was worth at the time, and go home with more than what I would have gotten by going to CarMax. Basically: if you want less of a hassle, just go to CarMax. If you go here, DO NOT TELL THEM what your offers are, since they only seem to want to profit as much as they can off of you (and it's really slimy that they do - they sold my car for which is $8k more than I sold it to them for, so why do they care about a measly $1500?) If you sell your car here, you have to still file a "Bill of Sale" online on the Washington State Department of Licensing (WSDOL) website. If you already registered your car through License eXpress, then you can pay the fee online and report the sale that way. Also remember to de-register your car on the GoodToGo! Website (if you use a toll pass), as well as remove your car from any apps that reference your old plates (such as the PayByPhone app, the Parking Kitty app, or ChargePoint / EVGo).

Buyer BEWARE!! This is the absolute worst place! They will lie straight to your face and get you to…read moresign a to. Of papers so they aren't held "liable". My sister bought a truck from this place.... Didn't even have the truck a month and had to take it to the shop for MAJOR costly repairs! This place said they go through a very extensive inspection to make sure their vehicles are "cherry" and that is a big fat LIE! This truck has had nothing but major issues since my sister brought it home. They don't take accountability for their actions and they are unwilling to help at all with anything on the truck. Avoid this place like the plague! Also they have multiple names for the company to avoid their bad reviews. It's sunset cars of auburn, and Select cars and Trucks! Take your business elsewhere for sure! Horrible! I would give negative stars if that was an option.

STAY AWAY!!! they will not disclose major problems with vehicles and not take accountability for…read moretheir actions!! had my truck for less than 2 months and had to take it in for major repairs, and have had to take it in 4 other times for major costly repairs, called to see if they would help with anything since they did not disclose existing major problems when I purchased the vehicle and the only answer from them was they were not willing to do anything and they are protected because they had me sign a lot of forms that say "as is," even though they kept saying they do a thorough inspection of each vehicle and this one was "cherry."beware they are shady and scummy dealers!!!

My husband and I applied online and received a call back from Jonas letting us know that we were…read morefully approved for a car loan. We scheduled an appointment and drove down to Olympia the next day. When we first got there we were given a paper application and then were told that in order to be approved for a loan, we would have to trade in our other car (that was in a repo status). We specifically put on the application that we didn't want to trade in any car. We had made plans outside of the dealership to sell privately, but were told that it was a stipulation of the bank and we didn't have any option. We were hesitant, but continued with the paper application. Jonas ended up 'finding a way' to make it work without a trade in. Things started out a bit rocky, but got better the longer we were there. Jonas ended up getting me and my husband into a nice, clean, solid car (2014 VW Passat). He was very helpful and friendly. He listened to our needs and worked around our bad credit. He was straight up, no pressure. We are so happy with our purchase and would definitely buy from him again. Jeff O. helped us finalize the sale documents and seal the deal. He was experienced and friendly and worked with Jonas behind the scenes to get us the car we wanted. The reason for 4 not 5 stars was because of the trade in mixup and that they went to the gas station and gave us a little under a half tank after we bought the car. For us it's the little things that make all the difference, so I would suggest that they fill the tank up for new car buyers, especially on cars above $10k. It would be nice to have seen the CarFax as well. Other than those very minor things, these guys were absolutely awesome!! I would definitely purchase from them again. This place was legit. :)

Great sales team, uncertain of the quality of their service department…read more Washington Auto Credit is the best! Joe was very friendly, helpful and straightforward throughout the process. Ryan was open and honest about what we could afford and Joe helped match us with a car that was perfect for our situation. They did not pressure us into a vehicle that was outside of our budget even though we were approved for more. I highly recommend this place! A great overall, low-pressure, experience. They lose a couple of stars because the car was not detailed to our expectations. There were nasty stains on the carpet, seats and crevices, grease, and trash from the previous owner. This is more of an indictment of the I-5 Cars service team. However, we postponed buying the car a couple of days for them to "detail" the vehicle and it looks as if they only did a surface wipe. To their credit, WAC did offer to take a look at the problem and possibly rectify the issue. We ultimately decided to a pay for a detailing professional to do the job since losing trust in their service capabilities and not wanting to drive back out to their location. Still a location I'd recommend to anyone looking to buy a new or used car.

Our Experience With Dinsmore Auto Group-…read more Holly & Andrew Ball 2020 Jeep Sahara- We purchased a 2020 Jeep Sahara from Dinsmore Auto Group on 3/28/2025, and unfortunately, our experience has been deeply disappointing from the very beginning. We strongly recommend that anyone considering a purchase from this dealership take the time to read customer reviews carefully. What we experienced aligns with many of the unfortunate concerns already shared by others. Same pattern of behavior . We also attempted to address these issues directly with their upper management by emailing the General Manager Austin Dinsmore. That message received no response on any concerns we had with the process from start to finish. Which speaks volumes about the dealership's approach to customer concerns and post‑sale accountability. Our in‑person interactions with staff reflected the same pattern: dismissive communication, a lack of basic customer service, and no willingness to engage in respectful, solution‑oriented dialogue. Outside of Jesse in the service department all other interaction had from sales, finance department and direct service manager was aggressive and lacked basic customer service standards. Key Issues We Encountered- 1.Major mechanical failure within 48 hours of purchase. The Jeep developed a significant engine issue almost immediately, despite being driven for less than four total hours since purchase. Dual head gasket replacement upper oil pan reseal. Auxiliary and main battery replacement. 2.Dismissive communication. Our concerns were treated as an inconvenience rather than a legitimate safety and reliability issue. There was no acknowledgment of how this situation impacted our family. Or options to roll back the loan to put a customer in a reliable, safe vehicle. Not once did anyone individual raise any concerns on our behalf. Would we have been okay with a different vehicle? Would we have been willing to pay more for a more reliable vehicle with no underline mechanical issues which caused the vehicle to significantly depreciate. 3.Lack of transparency about repairs. The initial repair was completed without any explanation of what failed, what was repaired before being signed off on by the customer, or whether OEM parts were used. They treated the vehicle as though it was held hostage and still theirs. 4.No post‑repair guidance. After a dual head‑gasket replacement--a major engine repair--no one provided follow‑up instructions or information about what to expect. 5 A second repair was needed due to poor attention to detail. The vehicle threw new codes within 24 hours of being returned to us, requiring another service appointment. They were specifically asked to not do any repairs until we were informed and signed off on them. They ignored this request and made so called repairs. 6.Inconsistent and inaccurate communication. Different staff members gave conflicting information throughout the process. 7.Attempt to limit our consumer rights. When we raised concerns in writing, the dealership asked us to sign a "Goodwill Service" agreement that would have limited their liability and restricted our rights under Washington State's Implied Warranty of Merchantability. This felt less like support and more like an attempt to silence legitimate concerns. This was done after the fact. When the vehicle was retrieved on the so called second repair. And backed dated to the initial mechanical failure less then 48 hours after the purchase. 8. When the customer's refused to sign this last minute attempt to silence them under significant distress. We were told no further repairs or concerns would be addressed on their behalf . Mind you they back their so called repairs with a 12,000 mile 12 month policy which they could not provide us with or clearly articulate where that was at . Or simply put that in writing on the " GOODWILL AGREEMENT " which they wish for us to sign with no recourse. We hope our experience sheds some light for future customers.

We had a very positive purchase at Dinsmore Puyallup Mazda. We were looking for a newer used truck…read more Our sales person Antonio Alvarez looked through the inventory and found us exactly what we were looking for. We didn't need to look any further. We bought the truck and drove it home. No hassle at all.