Bought 2017 SUV th okat had blown Engine from In n out Auto Sales. They knew it.. I will never trust them again.

False advertising and scammers. Saw an ad for a vehicle online. Photos looked great and the value seemed ok. Drove 1.5 hours out to see the vehicle only to notice there was a half-dollar sized hole rusted out in the back drivers side. Looked back at the photos of the vehicle and sure enough, there's no sign of the rust. These people are scammers that photoshop their vehicles and try to sell them at a premium. I don't even want to know how awful the cars are mechanically. read more

In N Out Auto Sales - Picture of truck, as advertised. Notice rear left quarter panel has no issues. - Used Car Dealers Near Me - Puyallup, Washington

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If could give zero star's i would! PLEASE DO NOT BUY A CAR FROM THIS PLACE tony helped me pick out a nice BMW that i loved soon as i left with my new car the check engine light came on an so many other warnings! they told me they would get it fixed then later turned around an said i "bought the car as is" this being my first time buying a car i didn't know the right questions to ask i only had the car for a couple days when i slid into a wall on the freeway due to all 4 tires having zero tread here are some pictures of the tires an the car I WAS SOLD A LEMON PLEASE SAVE YOUR MONEY They also beg you over an over to leave a good 5star review before you leave the lot read more

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communication was lost leading up to the sell of the vehicle, was no updates vehicle was sold without my knowledge when I came back to buy after I was told something was getting fixed. read more

I bought a car from here on Christmas Eve my first car I have ever bought they are professional scammers and turn off the check engine lights then when you buy the car about an hour later they come on I bought a car and 2 hours later my car stopped working and ever check engine light came on my car was smoking from the hood and would not move the gas peddle stopped working on the free way and I got it towed there and they say I bought it as is and will not fix it or give me my money back DO NOT BUY A CAR FROM HERE YOUR WARNING read more

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As a first buyer I had an great experience. Customer service from each employee was Outstanding! I had the pleasure of working with Jim towards my purchase. They put me in my ideal vehicle, got me approved and I was on my way. They definitely live up to the name In N Out! They went above and beyond my needs as a buyer! I definitely recommend them to my family and friends and hope to do more business with them in the near future! Support Local!!! read more

In N Out Auto Sales - Used Car Dealers Near Me - Puyallup, Washington

After several days looking for that right car and right price for my mother who is 80, we were referred to In N Out auto sales. I explained what we were looking for, what my mothers needs were and price. Shawn Shirzadi was our salesman. He directed and showed us what he had based on our needs. NEVER pushing us towards any vehicle, way allowing us to be comfortable looking around. Because of that I saw a vehicle that fit my moms needs. A day later we purchase the vehicle which was listed above our price because we liked the way we were treated and felt comfort we the CARFAX. Also we were given with a discount given by the sales team which is always nice anywhere. Thank Yo Shawn read more

Absolute thieves - they sold my daughter $11000 car with a broken transmission and refused to return or give a credit nor help us in any way, basically wash their hands of the deal. I gave them every opportunity to try to help us and they gave us the middle finger. Absolutely the worst sales lot I've ever been associated with. read more

Cars don't match there ads 3/4 cars I looked at had squeaky belt and rod knocks. All cars have empty tank too so you can't test drive it long and it harms fuel pump just pretty sketchy place. read more

Buyer beware!!! If I could leave zero stars for this dealership I would. My daughter had the misfortune of working with Edgar in sales and he has been very unprofessional and downright rude while trying to work out an issue with canceling the extended warranty. Not only was the extended warranty not canceled, he became huffy and actually hung up the phone on us when trying to work out this issue. We will be making an in person visit to this dealership to see if we can have an equitable solution. Hopefully management is willing to salvage their reputation and do the right thing. I will be posting an update to let everyone know how things go. **Update** So this afternoon my daughter and I went to the dealership to speak with a manager regarding the uncanceled extended warranty. We were met at the door by her original salesman Edgar and again were treated very rudely. This man is shockingly unprofessional in his demeanor and most unpleasant. He let me know that he had no intention of speaking to me as I'm not the customer but would not acknowledge my daughter who was standing next to me. He also lied and told me that my husband had called him stupid during the phone call earlier today. Not true and irrelevant. I understand that mistakes were made on his end by not canceling the extended warranty as promised, but it's never a good idea for anyone in sales or customer service to go on the defensive instead of handling a valid complaint. At this point we realized that he was not a person we could work with and asked for a manager. He responded by telling us that he was a manager. (I later confirmed by looking on their website that all sales hold a title of sales/manager.) Due to his overt hostility I directed him to bring someone else in management for us to talk with to find a resolution. A few minutes later Jim came in to introduce himself and see what the issue was. We explained the problem and asked for the extended warranty to be canceled immediately retroactive to the original request. We also requested a refund for the past two months. He explained that there have been a few problems with other clients as well where the request had not been processed due to new procedures. He stated that in the past a phone call was sufficient but now a form needs to be sent in. My daughter stated that she had offered to sign any forms necessary but have been told by Edgar that nothing was needed and that it would be processed before the next payment came out. Jim apologized for the mistake and said that it would be taken care of today. We asked for a document in writing stating that this would be taken care of and that she would receive a refund. Initially we were told that we couldn't get anything in writing but after explaining that a verbal wasn't going to work he gave us a copy of a form requesting the warranty cancellation post dated to the original date of request. He also verbally stated that she would receive a refund for the two months of extended warranty sometime next week. He was professional and polite though the entire exchange. We are looking forward to having this issue completely resolved next week. If not, we will try again but with the owner. Mistakes happen but it's all about how a company recovers from them that matters most. Employees with an Edgar mentality can do serious damage to a company's reputation. I'm hoping that it's just him and not an issue from the top down. Time will tell... read more

I wish I would've came here 2 years ago based on the reviews. I test drove a vehicle and when did not push forward the same day due to wanting an Inspection they did not let the inspector drive the vehicle. When I test drove the vehicle it was a 3-5 min ride. Raises red flags. Won't be back. Glad I didn't purchase. read more

In N Out Auto Sales - Highlighted. Unwilling to test drive because you are about to close. Good excuse. - Used Car Dealers Near Me - Puyallup, Washington

My daughter recently bought a vehicle here. They took fantastic care of us. Low-pressure sales and very kind. From sales associate, to manager, to owner, they did right by us and had our best interest in mind in spite of their own. Even in past experiences, they simply and honestly let us know if they don't have something that we're looking for. We appreciate them more than they probably know. We wish them all the best and sincerely hope they're able to continue this level of customer service and care in our community. read more

Carlos is so easy to work with and you can tell he is passionate about what he does. I would refer anyone to them if you are looking for a solid used car! read more

Reached out to the dealership through CarGurus. I got a reply from Darren Clevenger telling me the car I was interested in was available and asking if I wanted to come look at it. I replied 30 minutes after I got the email and told him I would like to come by the next morning to check it out, never received a response. I showed up to the dealer (~35 minutes from my home) and was greeted by another person (who was nice and helpful) was given the keys to the car to check it out and while I was looking at it the salesman came back out and said they just sold the car over the phone ultimately wasting my time and money. So I suspect 1 of 2 things happens. Either Darren sold the car previous to today and simply was too lazy to respond to my email or he just lacks personal integrity and honesty with his clients. Instead he pulls sleazy tactics to get you into the dealership regardless of the status of the car you inquired about. Definitely not going back to this place and they give other small dealerships a bad wrap. read more

I have done business with these guys several times. They are family owned, very friendly and care about what suits your needs best above and beyond just getting a sale. I highly recommend stopping here first when buying a car. read more

This car lot is operated the way they should all be. No high pressure tactics, no upselling. Told them what I wanted and what I wanted to pay. It took them 15 minutes to find two vehicles. Awesome experience and I love my new car! Thank you! read more

My wife and I came to look at a BMW they had. Great experience, no pressure, answered our questions, let us take the car for a test drive. Something turned up in the pre-purchase inspection that scared us off. I think many people would not have been bothered by what showed up. Am still wondering if we made the right decision, car had a great price, in good condition. read more

I purchased my very first car through In N Out Auto Sales. Alex, Jared, Hayden and Jim were amazing. They made the effort smooth and I will always recommend them from now on. read more

DO NOT BUY ANY VEHICLE BUYER BEWARE!! I bought a vehicle from here not to long ago, they are just like all the other comments that a real and not 2 years old cause these 5 stars comments I can not believe! First off the sales people don't even know anything about what they are selling witch I feel like you should know alil bit about the cars you have lol but they act oblivious!!!! probably because they covered up at least 5 things wrong that has cost me over 2000 just to fix and get running on the road after already spending 10 grand on the vehicle haha this place is a joke I definitely would not come here if you worked hard for your money cause their just gonna scam you! Talking about how it's hard for the sales guys cause of Covid but they are selling junk cars that they have covered up and get running good for a test drive and then scam us and take our money lol this place deserves to be closed witch I'm sure it will soon!! read more

Make sure you know what you are looking at while going here... sold a truck to me that ran good and dandy. I asked if there where any issues that they were aware of and got the answer i will always expect "no". A few days later i liked what i saw and had purchased the truck. Come to find out it runs really good but has a blown head gasket. On a truck like this i was quoted almost 7k to fix the problem. I had gone back to the dealer to ask for help(not for a full payout or anything of that nature). I spoke with tony and he said he would speak to his manager after recommending a shop. Unfortunately the shop did not work on anything diesel. He said he would see what they could do to "make it right" about a week later tony called and said they aren't going to do anything for me. I immediately contacted a lawyer to get some legal advice but did not have a lawyer involved entirely. He hung up the phone as soon as he heard that and said if i ever contacted him again it would be "construed as harassment". Dont be fooled... they seem harmless but are only in the business to make a buck off someone who cant afford a new vehicle. Seems professional, Right? read more

I really could not recommend this place enough. I purchased a camper van here a couple of years ago from Jim & Randy that has been a dream. They have mechanics on site who inspect every vehicle so they can communicate honestly about the mechanical condition & I found their assessment to be completely accurate. They were also an absolute pleasure to work with & gave me a great deal. So when I recently needed a new day-to-day car I decided to go with them again - even though it took 2 hours, 3 buses, & nearly 3 miles of walking to get there from where I live - because I so appreciated my first experience & wanted to give them my business. I was able to work with Jim again. We went on several test drives & I ended up with a fantastic Volvo I am thrilled about. Both times I felt that I was treated with honesty & respect & if I ever need another vehicle I'm going straight to In-N-Out. You should too. read more

I had gone to several dealerships looking for the right vehicle to purchase. I was paying cash out the door. Every place I went wantEd me to spend more then what I had budgeted for a vehicle. I finally went to a smaller family owned car lot instead of these big name dealerships that just wanted more of my money. I had bought my first car when In and Out was called Triplets automotive. Figured had great experience then might as well buy another at the same place different owners. I was very pleased with the way I was treated. They did not pressure me when I told them what I had to spend. They showed me several cars but didn't push them on me when I wasn't interested. Then they found one and after the test drive an looked it over I knew this was the one. They gave it to me in my budget and was out the door very pleased and happy. they even let me leave my other car I drove there to pick up when I could. I am picking up my license plates today. Every business is going to have bad reviews can't please everyone. But in and out auto deserves this review. Thank you all for doing a great job getting me the right vehicle and not pressuring me. I will recommend all my friends and family to them. read more