Can't rave about this dealership enough. Arsha made my car buying experience such a pleasant journey!!!! Sending everyone I know here!

Stay away from this place. I went in to take a look at 2018 Honda Accord, asked for test drive, but the man just stood there and kept asking if I'm going to buy it. A nice lady tried to help and repeatedly asked me, but that man (I am guessing the owner or higher up sales person) won't let me test drive it unless if I'm buying it. Who does that? Be prepared to come into highly pressured sales pitch environment here. I felt turned off, asked for my license back and walked off. read more

Cars R Us - Car Dealers Near Me - Tacoma, Washington

Speak to Arsha, he was able to find me the exact car I was looking for. Would definitely do business here the next time I'm shopping for a car. read more

Addison was fantastic to work with! Helpful and prompt with her response time and very knowledgeable. I would recommend them to anyone who is looking to buy something in the central Washington area. read more

The car buying experience purchasing a Nissan from Cars R Us Tacoma could not have been better. Arsha took time to learn about what was sought after in a lengthy car shopping experience, for a particular buyer. When he found the right one, he reached out & let me know about it. This happened without even a touch of the usual car sales pressure. After driving the Nissan with Rhonda, the Finance Manager, all that remained was the negotiation. The best value on my trade was matched, in the absence of unnecessary add on fees, as needed for an stress free, & speedy, closing of the deal. Rhonda provided a choice of low interest rate bank & credit union financing options that were meticulously shopped for the best deal. She went the extra mile to create a customer for life while fostering long term business relations in the community along the way. Reward & recognize her while you can, team members, & business leaders, like that are hard to find! read more

Had a great experience here at Cars R Us! Arsha is a great salesman and an honest business owner. I would definitely recommend Cars R Us to anyone looking to have a positive car buying journey. read more

We had an amazing experience buying with Arsha! He was transparent, honest, and the process was quick. Would recommend to anyone looking for a car!! read more

Great customer service, Arsha helped me find my perfect car and I just may up my rating to 5 stars once all is said and done. He made this experience fun instead of stressful, thank you Arsha! read more

Recently bought my BMW from Arsha. He was very attentive with no pressure. Would buy from here again!

The used car sales hard pitch is at an all time high at this place so be ready! Agreed on a price with the two salesman, went back in to purchase the car with cash in hand,and the sales manager comes out and says that's not the price. Starts yelling at the salesman right in front of clients how stupid he is. I mean this place is a circus! Sheisters. Avoid at all costs! read more

Marquez and Fernando are the best! Got me into an amazing deal and a great car. Made sure everything was safe and such a smooth process with getting papers signed. Such a customer friendly place and a very comfortable atmosphere. 100% recommend Cars R Us! read more

Cars R Us - my very clean and smooth driving 2007 Honda CR-V - Car Dealers Near Me - Tacoma, Washington

Marquez was my salesman today, he helped with finding the correct vehicle for my price and style , the process was fast and easy, an also a bonus of free coffee, would definitely recommend coming to cars are us and most definitely ask for Marquez read more

Was very easy to get into a car I wanted and the staff were very friendly. No hassles and everybody seemed to help out. I would recommend them to anybody read more

Great guys, super easy process. Would recommend for any type of car buying experience!

$0 down , they stayed after hours to make sure i wasn't going home empty handed. Nino and Marquez helped me find a car that i actually liked. I didn't want to go home in a bubble/fishbowl and they found me a car with nice tint, 4 doors sedan. i am very satisfied with my time there. They are very welcoming too, they aren't like those guys who just want to get you into something and get you out so Thank you to them. read more

I'm a first time buyer and Fernando made the buying process very seamless for me. He was very open and honest with our buy. With the help of Rhonda and Arsha they were able to get me a lower rate and monthly payment that was within my budget. I would definitely buy from them again. Thanks you... PS: Even Jax and Killian made our visit even more meaningful for allowing us to give them ear and tummy rubs read more

Fernando is the best! So helpful and such a hard worker. Highly recommend!!!!

I was in an accident Labor Day weekend, a truck ran the red light and t-bone me and my car was total. My car was paid off and the the other driver did not have insurance. Luckily I had full coverage. So I wasn't looking forward to buying a car, Marquez at Cars R Us helped us get into a car that I really love. He was very helpful, knowledgeable and great positive guy, and the manager Arsha was awesome also, and got us an affordable deal. We had a great experience and time with these gentleman and recommend these guys, if you are looking to purchase a vehicle. read more

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At first they gave great customer service, car dealer was professional and understanding for the most part (well known how car salesman can be lol), however just the other day they reached out after almost 2wks of not hearing from them when I was told I'd get an update on anything else they had in my price range. The salesman contacted me the other day with a voicemail and text message, I told him I was no longer interested and said thank you....was just trying to leave it like that. He however pushed the issue and decided to send this rude message (as shown). The thing that got me was he was supposed to call me....i had no ties to buying a car from him and had no obligation to even tell him I bought a car from somewhere else. This text was extremely unprofessional and honestly I only gave it 2 stars casue of my initial interaction with the guy. read more

Cars R Us - Car Dealers Near Me - Tacoma, Washington

Cars R Us uses illegal and deceptive selling practices such as Bait and Switch and misleading information. I purchased a 2006 Dodge Dakota on 5/26/23 from Cars R Us for $4,600. During the sale, I inquired about a problem with the power steering, the engine indicator light, and any other issues with the vehicle. I expressed my primary concern about buying something safe for my 15-year-old boys to drive as they are just going through driver's Ed.I was told the power steering fluid had just been overfilled, and they would fix that before I left. They showed me a diagnostic warning code that indicated a fuse needed to be replaced and the Carfax report that had a record of the vehicle being looked at by the company they work with, Meineke, and stated there were no problems. I continued to have difficulty with the steering and decided to get an inspection at Flat 4 Automotive in Olympia, WA. Their findings were: 4 stored diagnostic trouble codes, the first of which was the only one shown to me (1-P0157 o2 sensor low voltage bank 2 sensor 2, 2-P1776 solenoid switch value latched in LR position, 3- P0700 transmission control system (mil request), 4-P0700 repeat transcode), oil leaks at the timing cover, power steering rack and pump severely leaking, both inner and outer tie rod ends worn, severe rear main crank seal, minor transmission pan seep, output shaft seal transmission seep. Flat 4 Automotive stated the following work needed to be done to make the vehicle safe to drive: replace rack and pinion and inner tie rods, replace outer tie rods, replace power steering pump, replace the rear main seal, replace the transmission assembly, and replace the O2 sensor. This was at an approximate cost of $6,500. I contacted the dealership to express my dissatisfaction and frustration with them selling me an unsafe vehicle and requested a resolution. I was told to take the truck to their mechanic at Meineke, Terry. I had it towed there as it was unsafe to drive. Terry reported the only problem with the truck was a leak with the power steering and that it had to have been caused by me hitting a rock, and that it would be safe to drive. I went back to Flat 4, who informed me that the buildup from the leak would have taken at least a thousand miles of driving and was certainly not caused in the last 30 miles of driving. When I relayed to Cars R Us that I wanted all of the aforementioned items fixed or to return the vehicle, they offered to split the cost of replacing the rack and pinion or trading for a different vehicle on their lot. I agreed to come in to replace it with the Volvo with VIN: YV1TS92D421264695 if it checked out. Once I arrived, they told me they would not sell the Volvo and would not even start it for me. It was behind the building, blocked in by their other vehicles. The salesman, Bryan, said they do not plan on ever selling that car. I asked why it was shown online in their inventory, and he said it draws people in, and then they sell them something else on their lot. I said that was a bait and switch, and he said I could call it what I liked. Every other vehicle would require us to pay more and did not appear in better shape than the truck. Finally, they offered to take the truck back, but they would keep $1,000 to replace the rack & pinion, and detailing. This was extremely frustrating because the truck had not been used and did not need detailing, and I was not responsible for the repairs that needed to be done. They finally agreed to write, "Cars R Us does not imply customer caused damage." I believed this was the best resolution I would get and accepted it. The Volvo remains on their website for sale, and the truck is back on the website with a stated odometer reading of 165,715 miles, yet is had 165,738 when I purchased it and probably has about 25 more miles on it now. read more

SAVE YOUR SELF DO NOT BUY HERE If I could give 0 stars I would... Eric is a sneaky sales man and less than 8 days (before I even had plates) the vehicle over heated on my wife multiple times... Vehicle has a "clean" carfax but upon really looking at it it's obviously been wrecked (actually found a piece of the grill stuck under the airbox... This place is full of lies and snakes read more

Straight scammers. My dad bought me a 2013 charger for my graduation back in 2017 and the engine blew 4 days after he bought it. N y'all basically said he was SOL. read more

We are so pleased with our experience at Cars R Us. Fernando (our sales man) went WAY out of his way to help us find and get into the right car aka a Van. My husband and I did not want to buy a car we had to due to our family expanding from 5 to 6. Even though we really did not want a car payment or any of the hassle we needed to go through for our expanding family, Fernando turned our dread and fear into excitement and gratitude :-)! I also need to mention Zak (the sales manager) along with his caring positive attitude it was a breath of fresh air to work with a family man... He not only listened to our need for a Dependable hard-working vehicle he understood it and we felt that he truly cared about our situation... I have purchased many cars in my lifetime from CarHop to name brand dealerships and hands down, myself and my family would recommend this dealership above all that we have ever purchased from in the past :-) we are so happy I am posting 2 reviews.. They may have had bad people or cars in the past but this is Clearly No Longer the situation. If you are looking for a new family vehicle or just tired of the car you're driving today and want an upgrade, we highly recommend stopping and seeing your options from Cars R Us before making your decision. read more

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Best place to go for a car hands down. Excellent Service with Great Staff and Prices. They will work with anything to get you in the car you want! At the price you need. Marquez is a great sales man with great customer service! GO HERE! read more

the salesmen are all very friendly and honest, no one pushes you to like anything. definitely would recommend looking for your next used car here! read more

BUYERS BEWARE!!! When we purchased a car thinking it may need minor work, think again! The low coolant alert kept coming on, as well as the low air on all four tires. On top of that, the check engine light came on after driving the car 20 miles saying 'Engine Malfunction' Reduced power. So we took the car to the mechanic to do a diagnostic and there are A LIST of things WRONG with it: Water pump, Thermostat, Engine miss-fires, Spark plugs, Water coolant leaking, Tire pressure low, etc.. There are SEVERAL No Fault Codes missing on the diagnostics, which every part of the car should have when something is wrong. We are told that there ARE MAJOR issues with the motor, that we otherwise didn't see because the computer system alerts were 'wiped out' before they could show on the dashboard. Needless to say, the work needed on the vehicle is NOT WORTH the amount we paid for the car. The car is a LEMON. We attempted to call and negotiate to return the vehicle the same day with the Sales Manager, but they refused to talk to us until the next day saying "the owner is out of town". Of course they didn't call us the day after, when we called them they basically refused to take the car back. DON'T TRUST ANYTHING THEY SAY!!! They will SCAM you out of your money! Use caution!! 11 of these reviews would've given this Dealership ZERO STARS!!! read more

I didn't buy because the dealership didn't have the car I was looking for, but the customer service from Uncle Tony was so good that I will definitely will go back to him in the future and send everyone I know to him. I appreciate the hospitality as it really made me feel comfortable. It isn't easy spending money on a car, and it sure isn't easy going to a dealership I've never gone to before but Uncle Tony, with his warm smile made the process of looking for a car a lot easier. read more

Would give zero stars if I could. To help a friend with low credit trying to purchase a vehicle from this lot, I offered to cosign to help him get a better rate. First of all, this dealership ran 4 hard inquiries on my credit. 4. Not only is this damaging my credit, what happens next is almost worse . The dealer stated he needed me to drive the 2 hours to the lot to sign paperwork for the purchase to be complete. Cars R Us REASSURED me that my friend has been approved and that the process would be painless and that I had the greenlight to spend my time and gas to come up and deal the deal. 45 MINUTES LATER and halfway to Tacoma, the dealership tells me they dont have enough financial documentation on my end to complete the purchase. This level of customer service is beyond embarrassing. I wasted a half a tank of gas and two hours of my time without anything to show for it and no compensation. Absolutely would not recommend anyone purchase a car from this place. Curbside Motors is a much better Option. read more

Do not buy from here they waste your time for three days I tried to get a vehicle and after getting the car insured and signed I was leaving on a trip and they wouldn't let me take the vehicle home even though it was going to sit at home while I was gone and take a different car. This place has no trust in its customers. They constantly change how things go I regret coming here so much. read more

well i bought my first car and not happy at all. first sold me a truck that had multiple cracks in the axle. in California you especially if you are a deal ship used or new. by law each vehicle when bought, must be pass a safety text. im thinking they blew that off. i will say i should had friend to check this car out because 99%. these guys dont care. they really dont i mean they sold me a car with crack axis so he sold me an un safe car.witch is totally illegal will be in contact soon Ben It's illegal for a dealer to sell you a damaged vehicle without disclosing the car's condition, but some do. They may use illegal practices to conceal a vehicle's checkered past or omit the car's previous problems when talking it up to a customer. Or, they simply may not know the vehicle is not in good condition. If you discover your shiny new ride is a dud, you may have legal recourse to get your money back. Calling the State If you suspect you've been scammed by a dealer, consult your state's consumer protection agency, which is often the state's attorney general. In most states, the attorney general has a unit dedicated to investigating frauds and scams. In the time it takes to update your status on your favorite social networking site, you can file a report by completing an online form or downloading a form and mailing it in. File a Lawsuit Your state's Attorney General's Office may file suit against a dealer if it finds the dealer violated consumer protection laws. However, the attorney general won't file a lawsuit to help you recover your money. If you have been unable to resolve the problem any other way, the burden's on you to make the dealer pay up by filing a lawsuit. Some states require consumers to try to work things out with the dealer first, but if you do head to court, find an attorney who specializes in auto dealer fraud. Common Scams Unscrupulous dealers use several tricks when trying to unload a damaged car on an unsuspecting buyer. In a practice known as curb stoning, dealers enlist a salesman to sell the damaged car through the classifieds as though it's a private-party sale. Before you hand over any of your hard-earned cash to a stranger, check the car's title history, which may reveal the vehicle recently changed hands or that the name on the title is different from that of the person selling it. With title washing, another common scam, dealers move a vehicle across state lines, sometimes repeatedly, getting a new title each time. Titles usually show damage or salvage, but because titles differ from state to state, scam artists can sometimes "wash" a vehicle's title by moving it. To protect yourself, buy only from reputable dealers and get a title guarantee in writing from the dealer. Use the "Lemon Law" The Song-Beverly Consumer Warranty Act, also known as the "lemon law," protects consumers if they purchase a new vehicle that is damaged or otherwise inferior. Under the lemon law, you must report the problem in writing to the manufacturer while the vehicle is still under warranty or within one year of purchase, whichever is earlier. The lemon law isn't a quick fix, though. Before you can use it, you must give the manufacturer or dealer a "reasonable number of attempts" to fix the problem. If the dealer cannot fix the problem, the dealer must take back the vehicle and refund your money, including fees and taxes, or replace the vehicle with a comparable set of wheels. read more

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The service from Gabriel for the most part was cool but, I didn't like the fact that my credit kept being ran after telling them to stop a few times. He finally got them to stop. His boss asked would I be willing to have my current car and another one even after I told them what I wanted. Going to go to an actual dealership when I'm ready to purchase to get what I want. I mean if you're needing something to get around, its cool to work with them. read more

Michael W. It would be a negative star if I could. I didn't even buy a car from them. I was trying to buy the salesman wouldn't give me hard facts on being approved or what my payments would be. He just kept saying come in in test drive it and we will sit down and talk. I'm in central WA I'm not waiting my time or money in a place who won't even speak to me. On the day I was supped to drive in I asked again for the interest rate and monthly payment no response all day. So I called the financial department myself after 3 hours a guy calls me gives me the wrong car info and say 22% interest and $440 a month. Like wow are you serious? So I texted my salesman and told him I'm don't and I didn't appreciate him not talking with me or texting me. Fabian is his name. Been dealing with him for over a week. After my final text to him saying I'm out he texted I'm with a customer. I had left 4 messages from 8:30 am to 2pm with him. via text and once I said I'm out he responded. Not good service at all. read more

O stars!! Eric is shady AF said my husband was approved. Drove the car off lot and within a few days suddently the bank didnt approve because of the years and miles! Why did the bank not know that when the application was put in?! seems shady also the Avalanche check engine lignt and oil pressure light came on. The finance lady is horrible! she left a message didnt say there was an issue with financing.She is very rude I wanted to cuss her out. My husband even replaced a $75 part and filled the tank so we are out almost $200 with a 2 month old baby. Will never recommend anyone to come here!! Shady shady and horrible customer service. Had to almost beg to get a ride home because my Jeep wasnt there to drive us home. read more

Came across a car that was within budget, called and asked if everything was running well, they said yes, get there, the guy says that it been checked out by their mechanic, test drive it and the car wouldn't accelerate, then they try to hook us into buying something that is 7x our said budget. We spent 50$ getting an uber to see this car and feel like they lied to us to get us hooked up. No thanks. read more

My boyfriend and I had both been looking to get new cars and they had the one he was looking for. When we got there we were instantly greeted by Eric. He was so nice and didn't hassle us at all. We told him we were going to look at one other car and we would be back. When we came back he had everything ready to go. They got us approved and as we were signing paperwork, they said wait and had found us a bank who gave us a cheaper interest rate. All I have to say is this place was amazing and I will definitely be back. read more

THE BEST OF THE BEST! I cannot begin to explain the amazing service I received from Tony, Jerry, and the rest of the team at CARS R US! Tony literally catered to my every need and made sure that I ended up with the vehicle that best fit my needs both financially and for the long run. Jerry was so kind in helping me through the paperwork and insurance quote. Like I the whole crew is THE BEST OF THE BEST! I would definitely refer my friends to CARS R US for their vehicle needs. read more

Cars R Us - My new car - Car Dealers Near Me - Tacoma, Washington

My girlfriend planned on buying a car today and Jeffrey M. came through with helping us out. Even though the first car gave us some trouble, within the same day, they helped us drive away in a new car. I really appreciate their help down there and am probably going to recommend others to go down there too. read more

We came here fighting Friday traffic. Because we saw a good deal on craiglist. Seller by owner. When we arrived via gps we noticed it was a used car dealership. We walked to these gentlemen and asked for the Toyota Sierra Van. Well folks it was to good to be true. Looks nice in the pictures but engine was crap. We tested 5 Vans and they were are all garbage. Engines were just misfiring and fighting to stay alive. My buddy mentioned they were are salvage vehicles that were purchased on auction. Doesn't the dealership have to tell us? I guess not.. Well for the last test drive.We took out a brand new looking ford van that was shined to the nines. It looked and smelled brand new. When we started it up and took it off the lot it started to fall aprt. Gauges didn't work, brakes were dead, alignment was really off. My buddy told they buy these cars cheap at auctions and shine them to the nines with armor all. Engines are all garbage. Returned and we took off. Lot's of salesmen tried to talk us into buying junk. But my buddy is really sharp with his car knowledge. You can't pass anything by him. We wasted 3 hours here. Avoid this place like the plague. This place will only give you head aches. read more

Horrible people!! Tony sold me a $12,000 lemon! I have owned this durango 43 days and I have already made $3,000 in repairs Now today my transmission went out! Yup U guessed it Another $3000! Told Tony I had 5 children and needed a reliable vehicle Thanks cars r us for making it unsafe on the road for my baby's You guys are just terrible! read more

Highly recommend. The entire process was very easy, straight forward, and a better terms than anticipated. Thanks Fernando and Arsha! Hope to do business again and will refer my friends and clients. read more