This shop is amazing. The owner and his son were amazing to work with. They assisted me in designing a new sound system in my Dodge Ram 1500 Quad Cab. New Pioneer Head Unit with all bells and whistles, 1 set of Kicker component speakers, 3 new tweeters in the dash, new Kicker rear door speakers, two 12 " Subs in a secure hidden Box, and two new Kicker Amps (800W X 1 and a 4 channel amp to all surround speakers. Everything was done neatly and professionally. They took two days on this one, but it was understood ahead of time and they kept me informed all through the process. The owners son even spent some extra time with me, teaching me how it all works. Huge kudos. They also boxed up my old stereo system so I can put it back in if I ever decide to sell this truck. I would recommend this business all day long. I will be back as a repeat customer! Thank you so much guys. read more

bought an ice bear trike was told it was ready to ride,wobbled called joe runaround he said he covere warrantee,no reply took to bike shop ever thing loose front axle nuts, rear axle.steering sector, tires unbalanced. 250 later got back, rear bearings and differential went 800 later runs good onl has 60 miles on it now. called joe many times, also man times he called me once.beware if you purchase from joe he speaks with a forked tongue jim j -20 stars read more

Auto Sound Systems, Inc. has been in business since 1971. They recently expanded to a second location, in Brockport, that sells exclusively powersports equipment as well as quality used automobiles. They offer a one year warranty on sound equipment purchased here, and a lifetime warranty on remote starters purchased here. They have a 30 day upgrade period, where they will put your purchase towards better equipment if not fully satisfied with your first decision. They have rebates for retired or active military personnel and first responders! In order to better serve retail customers, they have been only installing the equipment that they sell, not offering outside equipment installation at this time. Instead of being booked out a month for appointments and having people upset with the equipment they purchased online, they are able to generally offer same day or next day service, with warranties and guarantees, leading to a higher overall customer satisfaction rate. They stock a lot of wiring harnesses and dash kits for more common car makes and models, and have express shipping available for most parts (as long as they're not backordered, these days that's an industry-wide hurdle). Awarded Kicker Dealer of the Year in the Northeast in 2017, 2019, and 2020 which is a huge honor. Word-of-mouth is their best source of advertisement and whole networks of families and friends come in and have been for decades. Here you are paying for 50 years of experience, and if you combine the experience of the techs here you have over a century of knowledge and wisdom under this roof. read more

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I wish I could give a half star. They talked my girlfriend into a pay later option on a $668 Sony radio, just for the total to come out to $1260+. On top of that the product only connects to my girlfriends phone no other phones at all. Went back to get a service repair they told me they could repair the device. Like how if it comes with 12 month warranty? Scammer right in the heart of the city smh. Don't shop here if your reading this. read more

Do not go to this place !! I had new car 2022 fresh off the lot zero miles I got system box I purchased from them to put in my car everything came on the dash all the signs, after I took it back they said "they didn't do it"(smh) without even taken a look at the car or anything, and then the dude at the desk the that said it didn't even put the system in the car lol They'll sell you cheap parts at high cost and its not even worth going there Ill never go back and advise u not too either Peace luv ppl !!! Be safe from the scammers. read more

Auto Sound Systems is a definite rip off. There are many other places to shop...go elsewhere, for your own sake. I would NEVER give them my business again. They either over-charged me for the remote or are trying to over charge me to put the remote into a new vehicle. The cost they are quoting is $150 just to re-install the remote I bought from them into a new car...so something doesn't add up. Guess if being ripped off is what you like, shop there. Otherwise, shop elsewhere. They are no good. read more

TL;DR VERSION: These guys are filthy con artists. Go elsewhere. Paid them $50 to literally do nothing, and lie to me about my speakers. LONG VERSION: I had a standard 2 speaker plus subwoofer and amp system in my '99 Jeep. I lost sound in the left side and after some trouble shooting figured out the speaker wire in my door had just gone bad (probably salt and general ware and tear). It's mid winter and I don't have a heated shop so I decided to pay someone else to take care of it for me -- first mistake. I called and explained the situation, then arrived the next day without an appointment. They made me sign a paper saying the minimum labor charge is $45 +tax ($50.23 total) -- second mistake. I waited an hour and a half for him to come out and give me a vague answer about how the whole system is trash. He said "you need new speakers" I asked why and his response, "you need new speakers". Bear in mind I just had my head unit and speakers bench tested before I arrived and both were working/sounding great. I asked, "well what do you recommend?" -- third mistake. He replied "Power Bass. They're really reliable and the best we've got. Only $90 a pair." Power Bass are, by all accounts, the trash bin of car audio. Not to mention $90 a pair is outrageous. I went home furious that I just got conned out of $50. So I called later and politely asked again why he thought I needed new speakers. "Well you want it to work right don't you? You need new speakers. The whole thing needs to be redone. Yeah, one of the speakers has a hole in it." I looked at my speakers once again and wouldn't know it, they're both perfectly fine. If the better business bureau is still relevant I plan to go there next. These guys are just short of thieves and crooks. UPDATE Took my Jeep to Best Buy in Victor and they had it working like a charm in under an hour using my original system which was "trash" according to these guys. read more

After buying a nearly $300 car radio I am livid. The sound is full of static and the Bluetooth connection bad (no so in my other cars). I returned to the shop after 2 days of the installation and they told me that "those were antena issues" . I asks why didn't they test the system before I took delivery. They told me they only install. I requested a refund and the gray hair guy just smirked saying there was nothing wrong with the radio. I will put a stop payment and dispute with my credit card. BTW they have a super low rating in google plus. Do NOT shop there read more

I would give less stars if i could. Literally tried to rip me off. I already had a remote starter installed in my car. I went there to simplyget a new remote. The guy looked at the antanea on the windshield, that had no marking on it at all, and said it was "ancient" and no parts would be available. He then attempted to sell me another starter,and said i needed a module..i replied that if it had a starter...i already had the module..he then lied and said that that wouldnt work...long story short...i went somewhere else, and they had no issue takeing care of it for me. AVOID THIS PLACE AT ALL COSTS! read more

Had remote starter installed. Did not work. They dripped glue on the dashboard. Rude customer service. Especially the owner. Had to resolve the issue through small claims court. Even after winning, had trouble collecting money. Not worth the time and money. read more

Broke my vehicle and my vehicle is new, trying to tell me they didn't do anything and refuse to fix it. Took it to the dealer, the dealer definitely says they did break it and shows me how. Dishonest company. Now I hire attorney read more

Took good care of me, both when the install for my automatic starter was purchased and then when I needed a small tweak to finalize the work. Definitely recommend this place. read more

Purchased a remote car starter for my vehicle. Read the fine print: Limit 1/ person. Valid only for option purchased. Appointment required. Valid only for fuel injected automatic transmission. Not valid on European vehicles. Most cars will require a security bypass module, specific to their model car, which typically costs an additional $49-$99. A spare valid start key may be needed to complete install on certain vehicles. Extra labor charges may apply on complex vehicles, push start, and standard transmission vehicles. Incompatible vehicles will have the option of giving as a gift or refund. Valid only at listed location. Must use promotional value in 1 visit They ended up charging me $140 beyond the Groupon!!!! Scammers!!! read more

First snow, freezing and no snow brush! Called Auto Sound System and they gave me appointment same day to install a remote starter in my car. This is the second time they have installed (2 different cars) and could not be happier with the results. They mentioned a 2 hour process and had me out of there in 1 hour. They also looked at why my trunk would no longer open for me at no charge. The place is clean, has guest wifi and everyone I spoke with was upbeat and helpful... I highly 5 star recommend them. -elaine read more

My cousin recommended me here to get my speakers fixed. They did a great job and had my car back to me the same day, I highly recommend auto sound systems for any electrical work that needs to be done. I will be going back to get a remote car starter installed soon! read more

Apparently I can't give it zero stars. I had my ignition interlock serviced here and I have already found a new place going forward. It was negative 20 this morning and my car started no problem and I drove there. When I got there the owner told me there would be a 25 dollar charge because my battery was dead. There was no way my battery was dead. When I complained and told him I would write a review about my experience he cursed at me and told me to find someone else to service the vehicle because he didn't need people like me coming there. I had to call Mastercard to dispute the charge and I had to notify Smart Start. They also broke my dash board when installing it. I know a bunch of other people that have had to go here for ignition interlock's and the feedback has been bad, bad, bad. The owner was unprofessional, rude and coercive. Please heed all the bad reviews on here. Thank god my experience with them is over. read more

Had my remote starter installed. Horrible service, poor quality. Owner was rude and unprofessional. Ended up removing the whole system and reinstalling it in a different shop. Costly experience. read more

Auto sound systems service was mediocre at best. If you schedule an appointment there, you will still be required to wait much longer than expected ( at one time it was 45 minutes). This wasn't just one sporadic occasion, it happened nearly every time I had their service. They failed to inform me that they do not accept credit cards before I gave them my keys. As a result, I had to search for an ATM during bad weather. In terms of communication, I'd get a rotten 'I hate my job' attitude from a couple of the employees. We aren't disparaging this place for just one bad day of service; This series of incompetence occurred on multiple occasions. read more

I went there for a remote car starter. It didn't work properly, took it back, they worked on it for awhile. I used it while still in their parking lot, it didn't start. After going back and forth they said they would replace it. It lasted 1 year. Went back, waited 45 minutes to be one of the first in line (its 1st come, 1st serve or so I thought). When it was my turn, I told them the problem. They said that I would have to come back another day because they were busy with new customers who wanted their products. I never went back again! read more

Professional and Courteous service. As an authorized Pioneer dealer you will be eligible for any manufacturer rebates, so together with free installation, the price for my Pioneer 4100NEX was almost as good as anything I could get on the internet - and I had it professionally installed by people who know what they are doing. They also have the full Tech support of Pioneer to resolve any problems. Definitely recommend this local business! read more