Drove my car in for repair had to get a tow truck to take it to another mechanical shop, because…read morethey told me they could not fix it, after having it first a month and a half. Would not recommend this place to anyone.

Prior to my April 8, 2025 purchase, I noted a few concerns with the vehicle that CRU ensured me…read morewere being addressed. It was also mentioned that a thorough inspection was done prior to my purchase and that CRU vehicles are held to a high standard, hence their pricing is firm. I reached out to Todd via phone and email May 12, 2025 to discuss the issues below, with no response. Completed Repairs: Vacuum pump leaking; Vacuum Pump Gasket R&R = $584.78 Front Wheel Hub & Bearing Remove & Replace = $1,312.12 Front Drive Axle Remove & Replace (New-Remanufactured From Land Rover) = $2,101.51 Main Battery Test Failed; Remove & Replace Battery = $480.37 Needed Repairs: Hood shocks needed U joints leaking Low coolant in reservoir but no visible leaks Valve cover gaskets leaking Transmission pan leaking Both left and right high-pressure power steering lines leaking Front differential leaking Remove & Replace Battery (Stop/Start) There was also an issues with the title where the incorrect title was provided to me, which caused confusion at the DMV. This issue was an inconvenience but rectified within 10 days. Elaine was my sales rep and she was very helpful and responsive.

RIP OFF ARTISTS ALERT! I went in for an estimate on my suv…read more It was making a terrible sound on left front wheel. They told me I needed a new strut, a control arm, a cv joint and a swaybar....cost $4000. The lady I spoke to said the strut cost $950 just for the part. I said I looked up the part myself....cost $150-250. My friend took my suv to a different mechanic. This person said all Ibneednis a strut and the cost installed was $600. BIG DIFFERENCE! I will never go back to this place....not even for an oil change. I hate to say that they were ripping me off because I am a woman.....but, they were ripping me off no matter what the reason.​​

I giving them 4 stars for their customer service, but definitely extremely pricey. $1,400 to change…read morea starter was extremely steep. I took it to another mechanic who charged me $300 just for labor and I brought in the part, which was still a lot less than $1,400. They must have overhead charges, to each their own, I'm sure they do great services, but there are other mechanics who do great services without the overhead charges.

Over the years my satisfaction is still at a 5 star. This shop stays loyal to the customer. They…read morestand by their work with skill dedication and honesty. I am a 15 year customer. The price is always fair and they have specials that sometimes help even more. Service is always excellent without exception! I would recommend these folks to everyone!

I was able to get my car taken care of in a timely manner, which is challenging on my schedule,…read morewhich is one reason that Ashford Auto is always my go to auto shop. They are always reasonably priced, which is another reason I love them. And I've never had a problem with their work... they know what they are doing and are reliable that way.

I have been taking my cars to Upland for over 17 years. I have also bought 3 cars from Upland- the…read morefirst was destroyed in the hurricane flood, the second I just recently replaced due to my own negligence, and the third has been a great buy. All three cars were worthwhile buys and I would buy from them again because I trust them. I can't say that about private owners or other used car dealers and it's rare that I hear the same about car repair businesses. Upland has been consistently competent and thorough in repairs, reasonably priced, and ethical each time I have dealt with them. On the few times they have thought they had fixed something and the problem persisted, they have resolved the problem very quickly and fairly. If you are a new customer, I am happy to answer any questions about my experiences with Upland.

Had them install a new gasket kit. Three years later it's leaking oil and I need a new kit. This…read moreshould last a lot longer than three years. Either they used a substandard kit or they did a shoddy installation. Either way unacceptable. Would not recommend. UPDATE: The shop that installed the new kit said several gasket pieces were missing and not installed in the first place. Nice job Upland...you're a disgrace.

I've trusted this auto repair shop for years with all of our family's cars, but this last visit was…read morethe worst experience we've ever had. My mom brought her car in because it was hesitating to accelerate past 50 mph. After paying $189 for a diagnostic service, the mechanic first said the engine had failed and even gave her a quote for a full engine replacement. Later, the story changed -- first to a catalytic converter issue and then again to something else. When she picked up the car, it was in worse condition than before. It wouldn't go over 10 mph, and they admitted they already knew it was running that way but still let her drive it into traffic without warning her. The only reason they looked at the car again was because it came back in such bad shape. They were combative when we asked questions, and the engine cover wasn't even secured afterward. This used to be a shop we trusted, but the lack of accountability, inconsistent diagnostics, and disregard for safety were unacceptable. If you're looking for honest mechanics and reliable diagnostics, I would strongly suggest taking your vehicle elsewhere.

These guys are the BEST around. I will always go to them first. No more dealerships for me. They…read moredid an excellent job on some work I needed done and charged me 1/2 what the dealership wanted to charge. I highly recommend them.

My fiancé and I brought our Volvo XC90 in to have several issues repaired. The work took a few…read moredays, which wasn't a problem since we had time off during the holiday season. Once everything was completed, we were very pleased with the results. The pricing was reasonable and affordable for us, and the 1-year/12,000-mile warranty was standard and reassuring. Tom, the owner, and his staff were professional, friendly, and easy to work with. Tom took the time to clearly explain what was going on with our vehicle, which we truly appreciated.

A wonderful place to do business. They worked on my tranmisssion and did a great job. THANKS AGAINread more

Oscar did hoa thing again and went beyond like always... I highly recommend him and you can't beat…read morehis prices.. he's my number one person to call when I need work done or need his opinion on my car cause he'll tell you the truth and wont try to make you fix something that dosent need fixing

As stated in my original review, I sent him money via Zelle to purchase parts on my behalf on…read more1/14/2026 for a job he stated he would complete on Sunday, 1/18. He never showed up and didn't have the courtesy to communicate that he would not be able to make it or to reschedule. I received a text from him today stating I am someone who apparently has money yet cries over the amount paid for parts. He's also threatening to sue me, which is VERY INTERESTING because he'll have to explain why in his response to my original review he states weather didn't allow him to work outside (we had clear skies in Houston both Saturday and Sunday) however, per his text messages, he couldn't make it to me due to being busy working on other cars. Originally, per his communication to me Saturday 1/17, the job was supposed to be done that Saturday since he received my parts in the mail Friday night, 1/16. I called him twice Saturday morning to discuss logistics but he didn't answer. I sent a text asking him to call me back and he never did. Instead, he sent me text stating he is unsure of the time but that he will be able to come to my home Saturday afternoon to do the job. Later, he text me that he would not be able to make it, but that he could come to my home the following day, 1/18, to do the job. I called him immediately upon receiving this text and again, he did not answer my calls. Sunday morning I reached out to him via text asking when he would come fix my vehicle. He said he would be at my home some time after 2pm. He never came nor did he advise that he would not be able to come. I text him Monday morning, 1/19, asking what happened. A few hours went by and no response. At this point I am no longer receiving any communication. I believed I was not going to hear back so I posted a review stating he's a thief. I finally heard back from him via text within an hour after posting my original review, shocking. He said he's for sure coming this time. Again, shocking. He also asked me to remove my review... considering he still had parts I paid for and that belonged to me in his possession. He delivered my parts to me that Monday evening. I no longer wanted him to perform the job so I immediately asked him to leave. He obviously doesn't understand professionalism nor the value of a man's word. He thinks this is about money. Very disappointing and unprofessional experience.

I've been a customer here since 2016- I have earlier reviews.... Absolutely will never not bring my…read morevehicles here- all my family cars are serviced here and I've referred several friends. They remodeled the place kinda recently and it's all fancy, idk how I feel about that i miss the oil and grit from years past anyhoo- the service is excellent they will figure out what's wrong and won't try to clear your bank account out for it. Also even though the waiting area is great they offer shuttle service if you live nearby. I think I've been thru about 8 or so cars in the family over the last 9 years at this point so that should tell you I trust them pretty well. Yep, it's weird but.... #2025BIGBACKAPPROVED!!!!

I've been calling about my convertible top on my Mercedes but no response I guess I got to seek…read moreelsewhere