Horrible service the Mexican lady that tried to ring me up. Had a very bad very bad attitude did…read morenot want to help me in anyway I wanted to buy a part under my business account. Very nasty did not want to help me she I even ask can she put the machine on my truck? She did not even wanna do that she didn't wanna go. I went to the rain not a helpful person. You should treat people with kindness.

Shoutout for Best in customer care…read more.. I paid a visit to this location after attempting to start my car and it did not after a few attempts and had to jump it. After explaining it to Mike he went and grabbed a testing device. He checked both the battery and the alternator. Now , of course the battery would be the culprit and although Mike could have been more concerned about a sale instead he provided excellent, even outstanding customer service noting the year and battery purchase location. In short it was still under warranty. Thank you as it turned out it was still under warranty and within 15mins, I was able to get a new battery, no charge and enjoy my 98° weather in Houston, TX for the day. So, until the next one Bye-Bye!

I bought tires and rotors and got them installed. I was bringing the rotors back, but I didn't have…read morethe receipt. They were able to look up the purchase for me and I was able to return them. What should have taken all of 5 mins took 20 because the person that was helping me was 2 weeks in and I guess he did not want to ask for help. He was very sweet, but, please, always ask for help. I gave him my information to look up the receipt. He had me pulled up. Someone called the store phone, he picked it up, and instead of him putting it on hold, he helped them while I stood right in front of him. After he looked up their information, he asked me for my information... again. Again, very nice, but, I am always going to say to put the customer in front of you first.

Steve and Jack were both very helpful!! They were professional and personable. Will definitely shop…read morehere again.

Having to get a vehicle repaired isn't something that I look forward to... but when we had to, I'm…read moreglad we went with Simba Automotive. Our vehicle was towed to Simba, they diagnosed the problem, the part was ordered and vehicle was done the next day... WAY earlier than expected! Staff were friendly and answered any questions we had. I'm not 100% sure on what would be charged for this particular issued I looked it up online and this fell within that range... towards the higher end of the range but within the range nonetheless. BONUS, I checked in on Yelp and there was a 10% off labor coupon. That saved us about $40! Like I said, no one LOVES having to service a vehicle but when we have to, we'll be returning Simba Automotive!

I had been having some issues and it was time for brakes. I called on a Friday, he walked me…read morethrough some options. I asked him about availability Saturday and he had me in and out from 8-1 with new brakes. Service was great, timing was great, pricing was great. I would definitely give them a call to compare pricing with other groups in the area.

Came here for an "oil change" and I wish I'd never taken my truck here. Never, I repeat, NEVER take…read moreyour vehicle to Walmart "Auto Care" Centers, especially not this location. I had issues with a store in Katy not putting my valve stem caps back on my tires (likely stealing them) but this location is FAR WORSE! These people don't know what they're doing! I have a 2022 Tacoma that was working just fine until this happened. The "low oil pressure" light came on after taking it here. Afterwards, I had to take it to my usual mechanic (where I normally go to get my oil changed at but he was closed the day of the oil change), and my mechanic told me that they saw some spilled oil all over my engine and they had to clean it off, costing me another couple hundred dollars! If you want a "Car Care" center that will ruin your vehicle guaranteed, this place is for you!

So glad I was assisted by Service Advisor Jacy, she was very helpful and informative…read more And Brian one of the service techs was very helpful as well. Though sadly when I first arrived it didn't really seem like any of the 6 advisors wanted to assist me and I just stood there for about 5 minutes with only one other person there who was being helped. Some SAs seemed to look up from there computers, but then immediately went back to doing what they were doing without a word. This was even with an appt. Lounge area nice...has comfortable seating, kids play room, coffee, snacks, drinks, computer nooks, apparel for purchase and vending machines. That first 5 minutes of my time being ignored definitely is making me want to push this review to 3 stars, but I left satisfied and my Jeep performance felt better when driving.

DO NOT GIVE THEM YOUR BUSINESS. This place is literally the worst. They kept my boyfriend's jeep…read morefor 1.5 months for a battery recall. When he picked it up the rear view mirror fell off before he even got out of the parking lot, so he turned around and took it back to them. They kept it overnight and when we went to pick the car up the next day, the front shield was cracked from top to bottom. The service manager, Justin, immediately denied responsibility and said it was a rock chip. We showed him, and had him feel the outside of the windshield so he would see the crack was on the inside of the windshield, not the outside and it was at the EXACT location on the rear view mirror that they had to fix. Even pulled off the outer case of the mount for the rear view mirror to show that the crack is exactly where bracket attaches to the windshield and that's what cracked the glass. Justin was rude and just didn't give a F. He's definitely not someone that should ever work in a position where he has to interact with people. He just kept denying responsibility and refused to repair or pay for the repair. There was no rock chip in the windshield when we dropped the car off with them, and still isn't now because the crack started on the inside, and we had a perfectly intact windshield before they "repaired" the mirror that they broke. Don't buy from them, definitely don't take your car to them for service, and don't give them any of your business. Worst dealership and service center i have ever encountered. Would give the zero stars if that was possible. This is now opened with Stellantis Customer Care (case 95980010) so the incident is formally documented. Also filed a complaint with the TXDMV (case 27-0011770).

The car wash is fine, but the black lady on the inside should be arrested for how unprofessional…read moreand nasty she is to the customers. My husband went to take my truck to be washed and not only was she on the phone (on speaker) having a very inappropriate conversation but she told him he had to wait until she finished the cigarette that she was smoking before she completed his transaction. He said this place is more ghetto than using a box spring as a trampoline in the front yard! You have been warned.

Fast and efficient way to get all the bird poop off my car. They brushed the windows and all over…read morethe car