The Assistant Manger Moley was a huge help. I had a dead battery and replaced it but one of the…read moreterminals for the battery, going to the cables snapped. So Moley provided tools (which I didn't have any at the time) and showed me where the terminals were at. I couldn't thank her enough. She is a amazing employee.

Felix and Gabby did a great job helping me get my car fixed a couple weeks ago…read more They were really friendly and helpful

They just kept saying they were short staffed. I waited in line and then one employee called Arcy…read morecame and moved everyone to a line and I had been waiting the longest but they didn't care. Very disappointed

The first time I saw Barbie looking like she does in the picture, as you see, I made an Advance…read moretowards her. How could I not? It was an auto reaction. Parts of me thought it a bad idea, but those parts were wrong because now she's mine. They weren't particularly nice to us at Advance and we weren't able to find any of the things that Barbie needed. It's not my favourite place by any stretch of the imagination and we were better off at AutoZone down the road in the end. Cheaper and had more to offer in terms of what we actually needed for the lights and wiring in the car.

great communication Great follow up…read more Knowledgeable aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

I purchased a Certified Pre-Owned GMC Yukon Denali from Gay Buick GMC on March 21st. At the time of…read morepurchase, the front windshield was cracked, and it was clearly stated in the contract that it would be replaced. It has now been over a month, and despite multiple phone calls and follow-ups, I still have not received any resolution. Every time I call, I'm told that they will "check on it" and call me back, but no one ever does. I'm tired of constantly having to chase them down for something that was promised and written into the agreement from the beginning. This experience has been very frustrating and disappointing, especially considering this was supposed to be a Certified Pre-Owned vehicle from a dealership. Customer service after the sale has been extremely poor. Unfortunately, based on my experience, I would not recommend buying a vehicle here.

I had an amazing experience at Big Star Cadillac! Ty was extremely helpful, patient, and took the…read moretime to explain the benefits of multiple vehicles so I could make the best decision. He thoroughly went over the car features Thank you Ty for my new ct5 I love it. The entire team was professional, friendly, and knowledgeable. I highly recommend Big Star Cadillac to anyone looking for a great car-buying experience!

They need better systems to sell cars they advertise for online consumers…read more How can you make an appointment for someone to test drive a car and the car is not even on the lot? There's not much more I can elaborate on a place that I can't even test out their merchandise or product. The manager tried to smooth things over, but I believe first impressions are everything. Although grace should be extended because people are human, I do think it is only right to inform future consumers to verify with an actial salesperson that works at Big Star about the vehicle's location and availabilty. I decided not to take another trip to Big Star and get disappointed again.

Great staff and always quality service. I always go to Advance Auto Parts over Auto Zone or…read moreO'Reilly for help and car parts. This location had my alternator for pickup and it was quite a morning! It's an all female staff during the day and they are all so awesome! Charlie helped me test my battery and alternator since my car died on the way there and again when I parked. She is amazing and even told me to come back for a battery check after checking in with my mechanic. I came back to recycle my old alternator core with her and she again did an excellent and thorough job checking my engine. True quality service and I'll be coming back again!

They had a part I needed good price I went to pick it up it was there waiting for me they save my…read morecar it was busy but got me out as quickly as possible

I stopped by Discount Tires to get air in my tires. I love that it is a free service. I ended up…read morefinding out I had two screws in my rear tires. They also pointed out that my tires were starting to bald which made sense since I was almost at 50k miles and was due for a new set. My original plan was to have Mercedes replace them, but after talking with the technician, we both agreed it probably wasn't safe to drive any farther. I decided to replace all four tires on the spot, and the price was actually a little less than what I would've paid at the dealership. I appreciated how much they genuinely cared about my safety instead of making a sale. despite being very busy, they had all four tires replaced in about 45 minutes. I'll definitely be coming back for any tire needs or minor issues in the future. Great service!

I am so disappointed that this store, despite completing the customer satisfaction survey, has not…read morebeen acknowledged that they made a huge error- leaving the plastic cover on newly installed windshield wipers. Mind you, I came to the store to just get a tire checked. While I was there, I was offerred new windshield wipers to install. The price was comparable to getting them from the part store, so I opted to have it done. It was raining that day and when I received my vehicle I did notice a red object on the driver side wiper, but I thought this was part of its design. It was raining pretty hard, so I couldn't compare until two days later whe I kept noticing that the driver wiper was dragging. I honestly thought that maybe they installed some old wipers because that's the sound the wipers make when they're used up. Upon inspection, I discovered that the wiper still had the red plastic cover on it, which was causing the noise. Once I took it off, the wiper worked fine but goodness, I really felt the store made an huge oversight that could have damaged my windshield. I shared all this in the store's survey feedback over a week ago, but no one has called or sent communication on how they will resolve avoiding this oversight in the future. Stick to Tires DT if you're overwhelmed and too busy to take a piece of plastic off some wipers. Once more, to ask for feedback and do nothing to address the disatisfaction of a customer is useless to do. Stop it.

I made an online appointment online to have my brakes repaired and arrived at 8am for the…read moreappointment. I was greeted immediately and explained the issue, was giving timing for when the assessment may be completed and what to expect. The assessment took about 30 minutes and they called with their findings, recommendations and quotes. I had previously priced out the service so the quote I received for brake pads and new rotors was very reasonable and well within a reasonable price range for my car. I'd certainly return in the future as the need arises!

I've used them for years but recently, it's been a less than favorable experience. They said my…read morebrake pads were worn and when I got the bill they had changed my rotors as well. I had about 25,000 miles on my vehicle. They never said anything about the rotors. I had them rotate my truck tires and when I left, the low tire pressure light was on. I checked when I got home and they had lowered my tire pressure from 50psi down to 32. They did that on two different occasions. I had trailer tires mounted and balanced. Most of the stick on weights flew off. I won't trust them with my vehicle now. I even go elsewhere for the emissions test.

The new Corporate Managers/ Owners here, helped me out with a replacement warranty on a Legend…read moreBattery, that was defective with bad polarity on the negative terminal. Their system didn't have my warranty record but still they did the exchange since it was a privately owned store before with bad record keeping. Special thanks to the managers "know how". I will continue to do buy parts here for my commercial vehicles when I can. -STC

I don't usually write bad reports. But my multiple experiences here where disappointing. Customer…read moreservice if awful, lazy staff that don't even want to check your car for anything. Also, they claimed they don't have cash before noon and they close their registers at 4PM so no refunds after that. Fortunately, after a week I was able to get a refund after I was told it would be a 'first and last' because they don't refund products taken out of their store. I asked, "how would I know it work(s)/fit or is right product?". "That's the risk you take", store personal said. I've never experienced those type of issues with Advance Auto Part, or in O'Reilly Auto Parts. Reason why I went to NAPA is because its two streets down my house, but I know I will never go back to this NAPA again. Also, not enough product options.