This is a lengthy review, so buckle up (ha...ha)…read more
I initially sought out Autocraft because I needed to get some rear-end damage repaired on my Tesla (i.e. trunk replacement). They were booked out pretty far, but long story short, they ended up being able to move up my appointment (drop off) date a bit earlier than initially anticipated, which was great. The downside of this was that I was spending some time in San Angelo, TX (which was a couple hours' drive from this location, so that was kind of a pain. However, I got scheduled, and dropped the car off with Autocraft, and they hooked me up with a shuttle over to the Enterprise to pick up my rental. Cool. Everything is going smoothly so far. A note about the drop-off: Christian was the one doing the intake for the car, and he marked all the areas that they intended to remove/replace with a black grease pencil (which I have photos of, and will be attached to this review). Moving on...
Over the next few weeks, there were some dealings back and forth between myself, Autocraft, and my insurance company, which was mostly just trying to get everything settled between the estimate, accepting the estimate, and getting the monies where it needed to be.
BREAK---
Goodness, it's been 3 years and I completely forgot that I never finished this review... Hopefully I can pick up where I left off, if not, I'll sum it up.
The general overview is: Autocraft overcharged my insurance (not my business, I guess), then did generally kind of sloppy work (which took forever), then tried to trick me with incorrect tint (first of all, they actually didn't even re-tint my small back windows after replacing them, and didn't tell me even though they knew I would have to make a two hour drive down there - trying to pull a fast one, so I had to fuss about that and make them get those windows re-tinted, which resulted in further delays and a total waste of time by me even having to make the drive there and back for nothing. Then, then ended up charging my insurance the $1k deductible AND ALSO taking payment from me, so in essence, collecting an EXTRA $1k, until I happened to catch on and had to fuss about that issue to be corrected as well. Then they played around and acted like they didn't have a way to return the funds (after taking their time trying to "figure out" what the discrepancy was), to finally cut me a check. On top of all of this, when I FINALLY went to pick up the car when it was allegedly ACTUALLY ready this time, the tint was still not correct (I had ceramic UV tint, they just got the same tint rating, but the cheap regular tint), there were some chips on my back glass (they acted like they had no idea what this was from - of course blaming it on the fact that they were already there before they started the work), the truck had a bit of misalignment - although it worked fine, it was a little off (and still is to this day). THEN, the finale, to add insult on top of all of the rest of the ~4-6 weeks that this took, when I picked the car up, by the time I got there (remember, two hour drive), it was late in the evening, and they were closing... They managed to poke a hole in my driver's side seat (I know EXACTLY what this was from - Christian specifically, but probably more of their staff, walk around with grease pencils in their back pockets, tip UP), and when I pointed this out, Christian blamed it on my husband (who got in the car for 30 seconds to move it and was wearing SOFT sweatpants with NO pockets on the back or any type of grommet or anything else. So that turned into another argument, and they finally agreed to replace the seat (still issues with this to this day as well), which resulted in... you guessed it... ANOTHER WASTED TRIP. I finally got my car back and just took it and left it alone because I was SO TIRED of dealing with these people and their shenanigans, it was RIDICULOUS!
DO. NOT. RECOMMEND!!!!!
I cannot express this enough!!!!!
DO NOT TAKE YOUR CAR HERE FOR REPAIRS!
If I could give ZERO stars, I WOULD!