In December, we bought a 2011 Nissan. The vehicle immediately had issues, so we informed the…read moredealership. Long story short, after three repair attempts, the issues persisted. The service technicians were top notch. Dillon Hill is an asset to M and F. Already at a loss of $5000, and 4 months later, my stress was at an all-time high that I had made the worst purchase decision of my entire life. I'm a big believer in supporting small business in Albuquerque and I believe in giving people the opportunity to make it right. I contacted the general manager, he's a busy man and very hard to get a hold of, but the quality of our conversations was worth the wait. He made me an offer to buy back the vehicle and allow me to cut my losses completely, or he could help set up a really good deal on another vehicle if I gave it another shot. We took him up on that offer because I feel that he was acting in good faith and wanted to make it right. We ended up buying another vehicle after he paid off the one that gave us so much trouble. In being fair and taking such good care of my family, this dealership has gained a life long customer. I would recommend them to any friend or family member looking for a reliable used vehicle. Thank you M and F!!

Had my Altima for 8 years and with the recent birth of my daughter. It was time for an upgrade, to…read morean SUV. I have never financed a vehicle before and I was a bit nervous for the process. I want to thank Tony Griego for making it such a smooth experience for me! I was able to leave in a vehicle that I wanted. Thank you so much! I will be referring friends and family your way!

I had been seeking a used Toyota Highlander, I came across their ad for a low mileage one in very…read moregood condition. I called and Eric answered he was very helpful. He allowed me to put a deposit on the car and give me first right of refusal. He greeted me as soon as I arrived, handed me the keys and said take it out for a test drive. After taking it out I told him I would buy it. He took me through all of the paperwork in a timely and efficient manner. He showed me the paperwork for what they had done to the car to prepare it, they were very thorough. We then went out together and went through the whole car checking everything. He answered all of my questions. I would recommend them for a quality used vehicle and professionalism.

Review of High Desert Wholesale & High Desert Mechanic Shop…read more I purchased a vehicle from High Desert Wholesale and initially had a positive experience with the sales team. They were polite and professional. However, during the purchase process there were repeated delays due to poor communication between the sales side and their mechanic shop. Sales staff frequently had to reschedule and apologize because the maintenance department was not coordinating effectively. I was told clearly that I had 15 days to return with any issues. Shortly after purchase, I discovered the vehicle had an aftermarket ballast installed. I assumed the dealership was aware of this. I later had the vehicle inspected and was informed that not only did the ballast require replacement, but the vehicle also had an SRS airbag system fault -- a serious safety issue. I was quoted approximately $500 for repairs. When I informed the shop that I wanted my vehicle returned so I could seek repairs elsewhere, I was pressured to continue repairs with them. When I insisted on retrieving my property, the situation was escalated to the owner. The owner spoke to me in a dismissive and belittling manner, questioned my decision, and implied I was foolish for not allowing them to perform the work. I reiterated that I no longer felt comfortable having their business work on my vehicle and simply wanted my keys returned. After going back inside, a staff member promptly provided my keys without issue. The sales staff were professional. My concerns center on: * Poor internal communication between departments * A safety-related SRS fault discovered shortly after purchase * Pressure to proceed with repairs after I stated I wanted my property returned * Unprofessional communication from ownership I recommend buyers have any vehicle independently inspected immediately and pay close attention to the 15-day window.

Needed a vehicle really fast. I needed to get to work every day and rides are hard to come by and…read moreUber can add up. Called Daniel Rael @ Route 66 Auto, told him my situation and within 2 days he found me a really nice Toyota van. I paid cash for it a year ago, and still runs super! Customer service was exceptional. Highly recommend the guys at Route 66!

Let me go on record that I wholly dislike most car sales people - whether new or used. In shopping…read morefor cars, I have been to many, many car dealerships. That being said, I have to say that I have just had the most wonderful experience at Enterprise Car Sales. From the minute we walked on the lot, we were treated respectfully, honestly and were able to joke with our salesman, Mike Ellis. I HIGHLY recommend speaking with this man if you are in the market for a well-maintained used car. This man never pushed, never prodded, asked the appropriate questions and did it with a smile on his face. He was honest, forthcoming and just a pleasure to deal with. And he found me the car I wanted - that I loved. And then he brings in that pushy little person -- you know, the "closer" -- who goes over the financing with you. Except she wasn't. Lisa Darby was a pleasure to deal with - went through the information thoroughly and was honest as the day is long. She did her job efficiently and all with a smile on her face. And she drinks coffee :) I was a bit sad when I drove off the lot in my new/used dream car. A hug goodbye from both Mike and Lisa after I made them play staff photographer and sync my phone and go over features gave me a little tear in my eye. A dream team to be sure!

Buyer beware! If you have a vehicle transported and discover that the vehicle has significant…read moreproblems they will gas light you and try to make you believe that you are somehow wrong or at fault. They care more about $1000.00 than their customers or their reputation. This is their quote from their response to my BBB complaint "the vehicle was found to be in the same condition as when it was picked up... Enterprise [had] the vehicle inspected by a third-party mechanic [who] identified a wheel balance issue" So much for their "rigorous multi-point inspection by ASE-certified technicians." The vehicle arrived with problems and they claim I should pay the transport fee. Go to CarMax - they are honest about their vehicles conditions!

Bought two used cars from Richis Auto. Both times were fast and easy with no pressure to buy. I…read moreappreciate the honest customer service and not having to deal with going to the MVD to register my cars. I recommend Richis Auto to anyone who wants an easy car purchasing experience. Will definitely be returning to buy my next car here.

Less than a 1 star. Absolutely nice people(They all are) bought a vehicle for just over 9k and…read moreended up putting 9500. Don't trust this place. Engine has a piston slap. New engine is going to cost me another 9 thousand. Thanks Richie