Hubert was absolutely great to work with. I purchased a used 2019 Mini Cooper. Very professional, transparent and forthright with everything. This was the first time I have not dealt with a big time dealership and I appreciate how Car Pros made it easy for me. read more

Car Pros Auto Sales - Car Dealers Near Me - Albuquerque, New Mexico

I bought 2 vehicle's from Herbert at car pros what a joke. A 2000 F250 super duty that blew up on way back from smog testing no engine light computer was tampered with. Now my 2013 jeep Grand Cherokee overland. Can't be driven because it over heat 300 miles since bought. Beware they don't communicate and don't care read more

Car Pros Auto Sales - Blown truck after 100 miles - Car Dealers Near Me - Albuquerque, New Mexico

See all

*** BUYERS BEWARE*** Don't waste your time or $$$$ If you must, make sure to get a pre-purchase vehicle inspection. As a small business owner I've always been reluctant to post negative reviews. Because I know running a business is tough, mistakes happen and stuff falls through the cracks. No way every transaction can be flawless. But when a family can potently be harmed, I think it's important to share info with other potential buyers. When test driving a vehicle at Car Pros make sure that all little extras are working, like heated & air conditioned seats, back up camera, DVD players. None of these things worked on my purchase. It's easy to get excited and wrapped up in a new purchase little things are overlooked. I should have payed more attention. I was in a desperate situation, and needed a vehicle fast. Came with a pre-approval from my own bank ready to purchase. Which I let them know. And in hindsight they took full advantage of my desperate situation. I purchased a 2012 Ford Explorer in April 2022. Within a month I needed a new front tire, it had 2 large holes. I should have known something was not right when they had to air it up for me to test drive it and it needing a new battery. (My fault) I failed to realize on my test drive that the back camera was showing a reverse image. This was not disclosed. Month two: It overheated and left my husband stranded. We had to replace a Serpentine belt and fan belt. No biggie, easy fix. Not to major. Month four: With my car full of children on our way to school and work I'm left stranded on the freeway. After getting the Explore towed we find out the alternator went out because of a faulty electrical system wire( which was HARD to diagnose). $800 and three weeks in the shop later we are back on the road. I'm thinking ok it's an older car with over 100,000 miles. Sometimes things are hard to catch and we are bound to have to repair some things. September 2022 my oldest son (19 years old) Is ready to purchase his first vehicle after a year and a half of saving. My idea. "Let's go back to Car Pros". Despite the set backs with the Explorer it was an overall easy, comfortable buying experience. He likes a 2012 Buick Regal. He's a young kid not enough credit history. So they ask me to co-sign, I say "I'm sorry, I can't co-sign at this time because I'm also in the market for a new car. I've had some problems with the vehicle I purchased from you in April and I'm wanting something bigger". Our sales men says "I thought that Explorer looked familiar". An hour later and several different finance companies they were able to get my son financed by dropping the price of the vehicle by $1,000. Which does not happen often. The other co-owner comes out to say "We got you in this car because you're a repeat customer". We are grateful that my sons first buying experience was a good one and they did what they could to get him in the car that day. While he is signing his paperwork Hubert comes in and asks what I'm in the market for and tries to sell me a van on the lot. I let him know I'm looking for bigger SUV a Yukon or Yukon XL. He says "I going to an auction this week I will see what I can find." I say "Ok as long as you take back the Explorer as a trade. I will purchase another vehicle from you". His response "You're a repeat customer, we will take care of you." He takes my contact info and says he'll call. I'm thinking, this is great they will take back the Explorer and I'll get what I really want. What a great and understanding dealership, glad we decided to come back here. I call back two days later after not hearing back to see if he found a bigger SUV. Left a message no call back. Called back again the next day, no answer. I still have the cell phone number of the salesmen from my sons purchase who I'm sure sure is Hubert's son and was familiar with my situation. I send a text to see if I can get some info. No response. Ghosted at this point we have no option but to to keep trucking with the Explorer. Month two after purchasing the Buick. The check engine light comes on. $150 later and a new camshaft position sensor he's up and running. Thankfully no more problems since. Month six of owning the Explorer I need another new tire because the rear driver side already had three previous patches I didn't know about. After having a second NEW tire put on, my mechanic tells me the rear shocks need to be replaced ASAP. So another $530 later we think we are ok. And we are for a couple of months, so we think. Fast forward to February 2023 we are planing on traveling during spring break in March. So I go back to our mechanic for two more new tires and a look over. That afternoon my mechanic calls me over to the shop and says "DO NOT drive this car out of town. You should not be driving it period!". And proceeds to take me under the car to show me the CV axel is cracked and unstable, the motor mount is practically missing, read more

Car Pros Auto Sales - Car Dealers Near Me - Albuquerque, New Mexico

I bought an SUV from Carpros in February, the transmission went out by September. I called and spoke with someone who said they would be able to get me in contact with a shop that they work with who could give me a good deal on the repair and that the owner would call me back. He never called, they don't care. Based on other reviews it seems this is a trend. read more

Bought a 2014 GMC Terrain at Car Pros, had it for 8 weeks and took it back while it was under warranty because of a smell and sounding weird, they had it for 3 weeks and sent me home in it only to have it break down a week later, 100 miles over the warranty and wouldn't fix it. I was without a car for 6 weeks until they finally agreed to swap it for a different vehicle, then they didn't give me the limited warranty on the other vehicle so I'm taking it to a shop before the New Mexico Lemon Law 500 mile warranty is up. The communication was spotty and inconsistent. I had to email multiple times to get a response from the owner. I am giving them more than one star because they finally agreed to get me into a different car in my price range, hopefully it's not a lemon too since I don't have a 3,000 mile warranty on this one. read more

Can't say enough about Car Pros Very professional and great value. We bought a one owner MBZ GLK 350 again great value, the Mercedes dealer couldn't come close. 100% 5 Star business. read more

I was interested in a used F150 and after test driving it I had a minor complaint of an oil burning smell coming from the vehicle. I expressed my concerns and soon after, spoke with Hubert. Hubert, a fellow veteran, provided full transparency and willingness to fix the problem. He ensured I was completely happy with the truck before deciding to take it. Hubert communicated with me and remained transparent throughout the entire process. I had an overall great experience and would recommend Car Pros. read more

Hands down an all around awesome crew here. I worked with Dylan to get me into a low mileage BMW that I have been wanting and they got it done! Thank you guys for everything through the entire process, you guys were awesome and I couldn't be happier with the car. read more

Car Pros Auto Sales - Car Dealers Near Me - Albuquerque, New Mexico

Very professional team, great selection of quality cars and very honest! Made the car buying process quick and hassle free. Would buy from them again! Thank you Car Pros! I love my new car! read more

I bought my first Jeep Wrangler from this dealership and I am completely happy. I began my hunt for another vehicle 5 months ago and it was a going nowhere. Stationed at Fort Bliss, I was getting the run-around from the dealerships in the greater Fort Bliss area. My experience at that point only solidified my untrusting sentiment towards dealerships. I thought, "Hey, let me give this one more try and then I'm done. Back to craigslist shopping", and so I called Car Pros. For once, when the staff said they would return my call, they did. In a timely manner too! All I can say about the staff besides their professionalism is that I did not get any run-around games, gimmicks, or tricks. From the start, I was given the bottom-line-up-front about the vehicle and the price. Full Carfax report and everything. I highly recommend this dealership. Thank you again for your professionalism and honesty. read more

Car Pros Auto Sales - Car Dealers Near Me - Albuquerque, New Mexico

Well another update... After getting the transfer case fixed (3 grand to fix), now the rear differential is going out, awesome. Bought a car for 14 grand and already having to put 6 grand into it. Test drive your vehicles well and bring a mechanic if you can and also purchase an extended warranty if you purchase a vehicle here. read more

I have been looking for a good work truck for about a month. I saw a truck at car pros and Brecken hooked me up. Really great bunch of guys every straight forward and honest. read more

This is the second review I have ever written but this dealer really made a stressful situation pleasant so I feel the need to tell you about it. I drove from Southern California to Durango Colorado and the transmission in my favorite car, a Mercedes E350 died after just 220,000 miles. In order to get back home to California, I purchased another car in Durango and it needed major repairs after just 8 miles; no kidding. The following day I picked out six cars at five dealers on Autotrader; all located in Albuquerque (a larger car market than Durango) and my first stop was Car Pros on 5029 4th Street. There I met Dylan Jones, the Sales Manager and we quickly drove the car I purchased. My Mercedes was my favorite of all my cars owned so I wasn't really pleased having to replace it. That being said, the atmosphere at Car Pros is a very friendly environment absent of any and all pressure. Customer service, attention to detail, and qualified people skills can make or break a business and my experience at Car Pros could not have gone better. I entered the city as a passenger in a vehicle and had to buy a car on this weekend in order to get home. I had several vehicles at several dealers picked out and fortunately Car Pros was my first stop. If you need to purchase a car, or are just shopping do yourself a big favor and stop by Car Pros at 5029 4th St. NW. You won't be sorry! read more