They screwed up my repair and now won't fix it; replaced my brakes and my brakes are screaming; now…read morethey won't look at it, claim they didn't work on the brakes (???) and "didn't touch the coolant system" (they replaced a lower radiator hose and flushed and refilled the coolant) and scratched the snot out of my other car while it was in for an estimate, which they also completely bungled by double charging labor. The previous owner left the state and apparently left his VERY unprofessional son in charge claiming "it's his shop" but they closed "due to family emergency " which is apparently hun and his girlfriend fighting. This whole thing is so absurd I can't handle it. Just avoid the drama and steer clear.

Most people looking for a good auto shop care about three things. Reliability, integrity, and…read morecustomer service. Diamond Automotive has all three and prices that can't be matched! I had issues with my vehicle and the dealership that I took it too was giving me a hard time about the repairs. It turns out the the issue was major and the dealership was trying to use that as leverage to entangle me into buying a new vehicle with them. They told me that the damage to my engine was going to be anywhere from $10-$15K to fix and that I was better off purchasing something newer. I wanted a second opinion so I had my SUV towed to Diamond Automotive. Right off the bat Marti and everyone there treated the situation completely differently. They were more interested in putting my worries to rest and figuring out what the real problem was instead of speculating and causing me anymore anxiety. It became very clear very fast that the only thing the cared about was fixing the problem fast, offering amazing customer service and giving the best prices possible. It turns out that the damage to my engine was in fact substantial but half of what the dealership had tallied up on their estimate was bogus. Because of Marti's experience he knew exactly how to handle the situation. He took care of all the hard work like dealing with my insurance and finding a new engine. For as bad as the situation was, they made dealing with the whole ordeal painless for me. Having a good go to mechanic is important for every car owner. After my experience with Marti and his team, I can leafless say that I am a Diamond Automotive customer for life and I wholeheartedly recommend anyone in the Kyle/Buda area in search of a shop to contact Mari and his team! I guarantee that you will not find better customer service anywhere in the area. The Robledo family is forever grateful for everything y'all did to fix what seemed to be a hopeless situation!!!

This is the type of dealership that will sell you a problem and not fully disclose it. (2009 GTI,…read more140k miles, ~$8,000) I was told the car had a carbon fiber dash and hood. In reality, the "carbon fiber" dash was just a stick-on overlay, and the hood was standard aluminum. I was also told the rear window issue was a simple wiring problem they wouldn't fix--but that turned out to be inaccurate. Within two days of driving, the car developed a misfire on cylinder 1. The codes were being cleared prior to the test drive, which allowed the issue to go unnoticed. I was also told the car had a "tune," but no details were provided. After looking into it, it appears to be a basic Stage 1 tune with a blow-off valve, along with heavily worn K&W coilovers. After purchase, I ran my own vehicle history report (which the dealership declined to provide) and found the car had been in a prior accident. Further inspection showed the rear door had been replaced with one from a different model year, which explains the window issue. There was also body filler used to cover a significant dent instead of properly repairing it. The repaint quality is poor, with visible drips and missed areas. Even the stock rims appear to have been repainted to match. Overall, this was a very misleading buying experience. I strongly recommend doing your own inspection and pulling a vehicle history report before purchasing anything from here.

This guy is about self, not customer satisfaction! I purchased a 2006 MB CLS55 AMG with 120K. I get…read moreit it's a used car. There were/are previous and current issues with the car that the owner knew of and ignored and did not have the integrity to tell me about. In other words he didn't allow me to decide if I was okay the current issues or not! They include but are not limited to. Difficulty with the hood opening, after getting the hood open I find out the hood struts do not hold the hood open, the need to be replaced, he knew about this! Great job on the upholstery, but the piece on the drives side "A" pillar fell off on my way home, he knew about this. The sunroof does not operate as designed and possibly leaks, I'm waiting on my mechanic diagnosis, he you knew about this. These items were brought to his attention as soon as I found them. This shows a lack of integrity on his part. Find another for your automotive needs.

Do not get any mechanical work done here! They have continuously messed up the work on my…read moretransmission and have not stood by their work and corrected their continued problems. In a nut shell, this is the timeline of my transmission with work done by Cottman's. 5/12/17 - Initial transmission lock up 5/13/17 - $800 worth of work, and I got my car back 5/15/17 - Locked up again! (more issues, no transmission fluid) 5/19/17 - $1500 worth of a rebuild and I got my car back 5/20/17 - Found a leak (bad seals..) 5/23/17 - get my car back 8/8/17 - Found another leak (failed to configure computer, multiple seal leaks) 4/24/18 - Found another leak (bad seal behind torque converter) 5/23/18 - Transmission locked up again!!!! I brought my car in 5/13/17 when my transmission locked up. They did some work, cost me a couple hundred dollars, but I got it out a couple days later. I drove it home and it locked up immediately by the time I drove it the 10 minutes to my house. I brought it back to them the following Monday, 5/15/17, and this time they had to rebuild the whole thing. They also didn't fill it will transmission fluid before letting me take it the first time. They did the work, pulled it, sent it out to get rebuilt and reinstalled it. It never ran the same, but no one really expects it to, right? When it was installed there were continued noises that have never stopped. I also noticed they ruined my brand-new ball joints because they tried to pop it off the joint instead of simply unscrewing the nut and bolts off the lower control arm! I picked my car up 5/19/17 after they rebuilt the transmission. I noticed the next day that my car was still leaking transmission fluid!!! I took it back to them yet again on 5/20/17!! Picked my car up 5/23/17, it didn't show any leaks at least, but never again has it sounded the same again. I noticed even more leaking beginning of August, and I brought it back to them again on 8/8/17! It was literally spraying transmission fluid on the inside of the front driver's side wheel well. I suspected this, so cleaned it thoroughly, and noticed that it still was getting wet. They removed the transmission and sent it back to the shop. The guy at the shop told them that there wasn't anything wrong with the transmission, they just didn't reconfigure the computer correctly, and sent the transmission back to Cottman. Cottman changed out some seals around the cv joint and reconfigured the computer. This was why it never sounded the same!! After I got it back it sounded a little better, drove a little better, but still not that good. In April of 2018 I took my car to another shop to have them see if they could find out what some of the squeaks and noises are coming from. They couldn't find any, but found another leak in the transmission!!! This one was located up in the front seal of the transmission, behind the torque converter!! So, I took it back to Cottman's again to have them fix it. Why would I keep coming back here, because the transmission is under warranty still.. They took it in 4/18/18 and repaired the leak and replaced the seal. So, now I'm driving my car to work 5/23/18 at 8:30AM and my transmission locks up again!!! It wont go past 2nd gear, it wont go into reveres anymore. I limp back to Cottman's shop to have them look at their handiwork and to take care of it. This time, they come back and tell me its 7000 miles past the warranty of the engine!!! Really! Like I drove 7000 miles between 4/18 and 5/23.. You took it in last month and fixed your continued problems! It obviously has continued issues, they have not done their job, they never properly repaired the problems and instead did shotty work until my transmission locked up again! Now they want me to pay for a whole new build!! Do not trust this place, they don't know what they are doing. They are not honest with their customers and have not been able to resolve the continued issues with my transmission. I have continued to give them the benefit of the doubt because they have always attempted to correct the issue. This time they have not. I do not recommend you have them do work on your car.

Have a 1996 Tracker that I love. It's a spare car, used just for grocery runs and in-town errands…read more BUT...I love that vehicle...taught my daughters how to drive on it...took it all over the country on business trips and have always had a good time driving in it. Six months ago, the power was noticeably absent. Took it to my regular guy and he said it was not something he understood. He recommended Cottman. Took it to Cottman South Austin and Don and crew did a GREAT job on it. Fair pricing and great service. Me and Tracker are back on the road, feeling our oats and grateful to Don and the techs at Cottman. Bill K

Zack is fair and honest. He took care of many of our vehicles in a quick and efficient manner…read more Perfect for simple or complex jobs of all sorts. Electrical issues or mechanical he covers it all, and his rates are priced fairly too!

I just bought a beautiful Prius from Brandon - and was very impressed with the integrity of this…read moresmall business. Brandon was upfront about all details on the car - the good and bad - and explained everything carefully. In a way by not trying to be a typical "salesman," Brandon was actually the perfect salesman. Plus he's a fun guy ; - ) In addition they have a mechanic shop on-site. I would definitely buy another car from Everett and recommend him to other Yelp readers in the area. (He's a little out of town, near Mustang Ridge.)

Left with a 2012 Nissan Frontier! Low miles, super clean and man am I a happy camper! Amazing…read morecustomer service! I unfortunately required nothing short of a circus act to leave with wheels I emailed, messaged and called. All forms of communication were in play. I had limited flexibility with my schedule and they worked quickly and efficiently to keep it from being an all day ordeal. Thank you for knowing how to expedite things and for helping me get the financing I needed to leave beyond satisfied! I definitely left with more than I realized I could and still came in under budget. Thanks again Cj and Brandon. I'll be back

This place is amazing. They took great care of us. Got our car on a Wednesday for an estimate, had…read moresomeone working on my car on Friday and got my car back to me on Saturday. They are super friendly and wish that all businesses had the same standard of work and customer service they do. Now I have my baby back and she looks good as new. Thank you so much for all your help. Special shout out to Mark, he really looked out for us.

This company has definitely lived up to its standards of quality and professionalism. I would most…read moredefinitely recommend this place to all my friends and specially my neighbors. I love the family friendly atmosphere and the way they treat and value their customers. The owners and staff are very courteous. They are the truly the experts and will help and understand your needs and provide the best service and repair to your vehicle. A plus rating!

I don't usually leave reviews for dealerships, but Sterling Acura of Austin earned this one. We did…read morerun into a few technical issues during the process, but they worked hard to make the deal happen and was very transparent throughout everything. Ken Bennett was awesome to work with -- professional, responsive, and easy to talk to. Most importantly, my wife absolutely loves her new car, which made the whole experience worth it. Great customer service overall, and we'd definitely shop here again.

On Friday the 13, no less, I went to test drive an Acura since the Integra and ADX were on my short…read morelist of vehicles to purchase. I had absolutely no plans on driving out with a new car. Daniel R immediately showed me a model I was considering, comparing it to the other make I was considering. I asked a few things about the car then the next trim level up. As a surprise to him, they had gotten the color I actually wanted on the lot a few days prior. I haven't purchased a new car since 2011. Daniel and the team at Sterling Acura Austin made the process seamless and easy (as easy as making the second largest $ decision of your life can be). Thanks to everyone for their patience and willingness to work with me. I'm excited to not only have switched car brand loyalty but to also have joined the Sterling Acura Austin family.

I got great service from Travis a couple years ago, but I called him today to see if I could get my…read moreSUVs routine serviced, and had the weirdest interaction with them. 1: They denied I ever had service with them in the past, and when they finally found me, i was saved under a completely different unknown name. 2: They were very hostile and rude while talking to me, denying service from the get-go due to the fact I have an SUV, not a truck. This was not previously an issue. 3. Even though I didn't bring up any problems with my previous vehicle, they implied I was complaining about quality of previous work. I did no such thing, all I needed was routine service. Their attitude aggressive the whole way thru. I get having a bad day but ... why run a business when you take out personal stuff on customers? weird strategy, wired for failure. My wife and I are very taken aback, flabbergasted even. I thought they were a decent business; Travis a good mechanic, but It does seem like something has changed at that business recently. I cannot recommend them any longer. So confusing to act like that in this economy. Well be praying for them. :/

Temp gauge went bad and I bought the replacement part. Contacted "Hwy 123" for help replacing it…read moreand it was done quickly. Fortunately he wasn't as busy and prices were reasonable. Friendly service.