When you think you're walking into a reputable car dealership that is definitely not the case at AutoNation Chevrolet Gilbert. They fall in line with the classic stigmas of car salesman's liars, cheats and just overall bad people. You will get lied to, you will have promises made that they won't keep and the classic bait and switch is alive and well at this dealership. No need going into full detail of my situation, do yourself a favor and go do business at another dealership. read more

I dropped my vehicle off at 9:30 a.m. today for a transmission fluid flush. I called back at 2:30 p.m. to check on it as it had been there for quite a while and the service advisor told me that the tech is JUST getting my vehicle in. When I asked the service advisor why did I bring my vehicle in at 9:30 for it to sit there for 5 hours She said your appointment was with the 'service advisor'. I said what does the service adviser need from me to come in at 9:30 for my vehicle to sit there for 5 hours until you work on it when I already called with the work needed and made the appointment for the work needed ? I asked her isn't that the reason why I made my appointment to get my vehicle in to be worked on? She replied with what we are backed up. I said to her isn't that the reason why you make an appointment to keep the appointment to the work done? Service has gone downhill at this dealership. I probably won't be back. read more

I am hoping this does not fall on deaf ears. I purchased a car for my 16 year old son at Autonation Mesa in Gilbert, AZ on June 26th 2022. Since then we have had to put over $5000 in repairs to the car for multiple oil leaks. In reading the invoice 633119 for the repairs that were done when the car was traded in I see some things that are quite frustrating and not what I expect from Autonation or anybody representing Chevy car sales. The notes mention a Valve Cover Replacement and a blurb from the service tech that says "Good at this time". In my opinion it was not good. We are an avid Chevy and GM family with 3 cars under our roof and would like to continue to purchase GM vehicles in the future. But this whole experience has changed that for me. I am beside myself to think that any autonation dealership would be ok to sell a car that will have so many problems within the first 4 months of ownership. I really don't want this experience for anybody else. I am not sure what I am expecting. I just needed people to know that this dealership did not follow the Pre-Owned vehicle promise of Autonation. Pre-Owned Vehicles We take the risk out of buying a pre-owned vehicle. Every Certified or AutoNation Worry Free Used Vehicle we sell comes with the peace of mind of: · CARFAX Vehicle History Report · Rigorous 125-Point Safety Inspection Report · 5-Day or 250 Mile Money-Back Guarantee · Limited Warranty Now, you can buy a pre-owned vehicle with confidence. read more

What I really enjoyed while buying a Bolt with this dealership was the transparency and straightforwardness of every step. Saw the price on their website. Full price, all discounts explained (superscripted, but there). First positive there because other dealerships want to hide the "best price" behind a contact form. Then I called them to confirm the price I saw on the website. They gave me the same price. A number of other dealers would change the price on the call. Then they sent me the quote (with fees and documentation and all) by email. Again, same price! Nothing added, no extra services, no "anti-theft package that I can't take out", just the same price again. Then I went to the dealership to actually buy the car - same price! And no attempts to upsell me anything! No "tire insurance" or "down payment warranty", absolutely nothing. It was almost surreal. This is truly the first time I deal with a dealership that from start to finish, kept their offer exactly the same and didn't try to cajole me into unwanted extras. Plus, they were literally the cheapest place I found the Bolt in the US - and shipped the car to California for 1/3 of the price another dealership inside California had quoted me. So I saved $4.5k buying the car in Arizona, delivered to my doorstep, compared to over here in the San Francisco Bay Area. Good prices, straightforward negotiation, overall pretty good experience. read more

Terrible service. We wait a week for a service appointment. They set the appointment for today. We have the car towed there last night. They call this morning to say they're slammed and it will be 1-2 weeks before they even run diagnostics. DONT ever buy their car warranties!!! They like to sell them but offer horrible service. Of course the warranty claims to provide a rental car but not until they determine what's wrong and if it's covered. Big sham!!! read more

Purchases multiple vehicles from various auto nations, in 2016 bought a traverse and then 2018 a Silverado from the Gilbert location. Purchased service plans on both and gap on the car. My husband passed away and I decided to sell the car, auto nation did not process refund for service plans or gap, they blow you off. When they sell them they beg and lie and promise refunds if needed, but when it comes time, no refund can be found. read more

To whom it may concern. 5/23/2019   I Trinya Peoples purchased a car from Auto Nation They never repaired any of the things they promised. They sent me to ABC Nissan service who turned off my check engine light, which I was told was against the law, before the problem was fixed. Then the originally dealership tells me that turning it off is against the law. WTF am I supposed to think??? I honestly think and believe this engine light was turned off when they sold it. Thanks Auto Nation for making this an experience we will never forget.   Terrible customer service.after they have taken your money and got you in a contract. It's been 4 days and still no call. I called customer service asking for the corporate information in which they could not give me due to them upgrading their contact info???? I'm very disappointed with they ability to reach out to me and let me know they are working on it. I'm getting ignored on this whole matter. Auto Nation sold me a lemon and I have left multiple messages for managers, GMs and no one has called me back. It's been 4 days. --  TRINYA T PEOPLES read more

Extremely bad experience. They should be in the business of selling used cars on Van Buren street. They low balled me just to get me into their dealership. I've since then gotten multiple texts and emails from them wanting my business like they have no clue. Someone later texted me from this POS dealership saying I need to join their church congregation. WTF. read more

This dealership has the worst service department I have ever had the displeasure experiencing. They've broken multiple items when coming in for a basic trim item repair on my vehicle and I can't seem to get it back from them after 9 days. I've spoken with their forman and service director both of which told me not to worry as they'd fix everything. I'm stuck in a viscous circle of them creating damage and then ordering more parts. There's numerous complaints all detailing the same thing. Do not take your vehicle here for service. I strongly believe they're causing damage to get more warranty work completed at the customers expensive of time. Please do what I did and contact GM to file a complaint at 800-222-1020. The representative told me if they get enough complaints they'll send out someone to investigate. This dealership is mismanaged and their staff just doesn't care about you or your vehicle. They need to be shut down for how they do business! read more

My issues deal with the delays regarding the installation of parts, one of which was never delivered. The sale was executed on 11/13/20 but I didn't get my vehicle until 12/16/20, and that was only because I got tired of waiting for a part that was long overdue. I purchased the vehicle with additional products to be added on after the fact: a roll bar and a cold-air intake. I was told on the day I purchased that it would take 7-10 days for these parts to be delivered and installed. I received a text from my sales consultant exactly two weeks later to inform me that the rollbar was received and would be installed that day (11/27) however the cold air intake was still back-ordered. Two weeks later (12/14) and with no new update, I texted the sales rep to cancel any remaining orders, refund me my money for the parts, and deliver the vehicle. The rep delivered the truck on 12/16. He informed me that a check request was made for the cold-air intake, and once issued, I could pick it up at the dealership or it could be mailed. As of 12/31/2020, I still haven't received my refund for the part, nor have I received my plates. read more

Well i got a used car from the automation Honda and the check engine light turned on. They said they would fix it and put on a new gas cap, a week later the light comes back on. I call Honda they say go to the Chevy dealership owned by autonation and I just left paying 300 bucks for a problem that was never fixed when they said it would be. Never shop here I will never make the mistake of ever buying a car from any automation, or get any repairs done by them. They are Conns and have the worst customer service. I couldn't even get a hold of Richard my so called rep. read more

I met the GM Dustin who was very knowledgeable about incoming inventory and friendly. He notified me of a possible new corvette coming in. Once the car was in Dustin introduced me Justin Stamper (I know his last name because he sent me an email thanking me for my time). Justin knew everything about the car and showed me a ton of features I didn't know. The process was easy and their finance department actually beat my banks rate which I was shocked about. All around great experience. read more

AutoNation Chevrolet Gilbert - Car Dealers Near Me - Gilbert, Arizona

Evan Post and Daniel Gutierrez were fantastic. One of the easiest car buying experiences I have ever had. These two did not try to up sell or bait and switch. They were honest and work within the parameters I gave them. Thank you to Autonation Gilbert my daughter loves the car. read more

I was very pleased with my first visit for oil change service today! I was welcomed quickly upon arrival at my appointment time, which I had made online. Jeff was my service tech and he did a great job keeping me informed. About 15 minutes after I sat down, Jeff came in to let me know there was a recall on my vehicle and asked me if I wanted the repair done today. It took a little extra time but I was glad I wouldn't have to make another appointment. Dwayne was a nice salesman who let me check out some of the brand new corvettes and other new models while I was waiting. Thanks, Dwayne! The waiting area was spacious and comfortable and the restrooms were clean. Free wifi, Starbucks coffee, bottled water, fruit and donuts were available for customers to enjoy. I also liked the large wall of windows that allowed you to watch your vehicle being serviced. At checkout, Jeff went over all the charges with zero pressure for additional work. My car was returned clean as a whistle, they even vacuumed! I'm happy to have found a new home for my Chevy Equinox service! read more

AutoNation Chevrolet Gilbert - Trying out the Corvettes while waiting for my oil change :) - Car Dealers Near Me - Gilbert, Arizona

Needed a recall service done. When I got my car back it had something wrong with the electrical- immediately took it back. The rep tried to say it was my battery (my battery is new) then said it was my battery cables and it would be $800 to fix. I declined and interestingly enough after they checked it out a 2nd time it drove home perfectly. Seriously shady service department!! read more

I purchased a used 2016 Jetta almost a month ago here. The buying process was fairly smooth, though when I went in the first time to get some information and pricing I was told that I couldnt get an apr better because of my age even though my credit is 750+. I called my bank the next day and was offered HALF the rate that this dealer offered me. I went through with the purchase with the CONDITION that the windows would be tinted and my day time running light on my passenger side would be fixed. After two weeks I finally get someone to schedule me for these things (They call it a "We Owe Order" and have it in writing for you), but of course when I get there my day time running light magically was working for the first and only time during my now one month ownership of the car. The service person's response was "German engineering fixing itself!!". Well guess what. Within 2 hours of leaving after my windows got tinted (no complaints regarding the tint), the light went out again and is still out. Not only that, but the car needs and alignment, wheel balancing, and brakes!! I asked SPECIFIC questions regarding what it may need and was assured it needed nothing and that it was "Autonation Certified". Whatever that means it's bs. Didn't appreciate the amount of upsell the finance department did too, trying to bring my agreed $300 payment to nearly $500. Clearly trying to take advantage of a 20 year old, luckily i'm not an uneducated one. I have read so many bad reviews about the service department along with my own experience that it isn't even worth trying to get them to fix what they are supposed to have done. Sitting at big o tires now having to pay for an alignment, balancing and brakes thinking how ridiculous this is considering it will be a month of ownership at the end of this week. *UPDATE* Just trued to use the wiper fluid because of the recent dust storm and guess what... ITS OUT. Comical at this point. Lowered to one star read more

So far the work done by the service department on my Chevy Bolt has been terrific. Typically an EV doesn't need much service but I've had a few small issues here and there and they've taken care of me easy peasy. Jen has been my service advisor a few times and I highly recommend. read more

Made an appointment to go over my car before the warranty expired for first thing this morning. I had a service message and a few plastic items that have dislodged. I mentioned that we could figure out what it needs today and I would bring it back when I return from vacation in a week. Wendy tells me that warranty items wont be covered if miles go over while I am on vacation and they cant give a loaner for out of state, which I dont even want. I simply want them to figure out what parts I need. Order them and do it when I return. Have not heard from Wendy until 3 pm and she tells me they cant get to my car today. Really. Lets see how this goes. read more

AutoNation Chevrolet Gilbert - Car Dealers Near Me - Gilbert, Arizona

First issue: I took my Acadia for service and repair (and multiple recalls) to the downtown Mesa location based on convenience for two years. My car came with an extensive warranty and free oil changes/service. When the dealership and service center moved to Gilbert I was never informed. In fact, I made an appointment for 7:00 a.m. And when I showed up to drop my car off, I found a large sign showing that they were closed/had moved. I got out my cell phone and hit redial to call back and told the woman who answered the phone that no one told me they had moved. She actually argued with me and told me I couldn't have called that number initially. Second (and final because I will never return): Made an appointment on Veteran's day at 10:00 a.m. And when we dropped off, cars were stacking up everywhere. I asked how long it would take and was told 1-2 hours. We took the kids to a nearby park, and waisted time waiting for a phone call. Finally, after two hours I called the service manager and was told that no work had been completed because my warranty was up and they tried to call me ONCE but the call didn't grow through. (My seven year old had my phone for about five minutes calling grandma and he must have hit the wrong button). I talked to a manager who didn't give two hoots... Picked up my car and never looked back. read more

I bought a vehicle from this Chevy a little over a year ago and I had the best experience. The salesman who helped me was extremely generous and helpful and made the process extremely smooth. Fast forward to a month ago though, my car broke down and wouldn't start, I immediately thought to tow it to them as I had bought it only a year ago. When I originally called, it was Friday morning and they said they could look at it Monday. Well, Monday rolls around and nothing, they then say that they can look at it on Friday, this cycle continues for 4 weeks. I towed my car there on May 10th and I got it back yesterday, June 7th. I understand that there are issues that go on at dealerships and they are busy but keeping someone's vehicle for 4 weeks without even looking at it, is absurd. They had no loaner vehicles either so I had to spend a fortune on rental cars out of my own pocket. On top of that, I had a salesman calling me during this frustrating process saying that he was going to make sure that my car was fixed asap but also trying to sell me a new car. The process was extremely frustrating and I will never take my car back there for servicing or buy another vehicle from them. read more

Was sold a 2019 chevy trax. That has had to have numerous repairs $10,000+ as of to date. I tried to trade it back in after fixing its issues they said they would have never sold me this car because they know how bad it is... But they did just to get a sale. Then proceeded to say that they wouldn't even take the trade-in because of how bad that car is on repairs and pretty much just said they won't even take their own vehicle back or help us get into a new one! I don't leave reviews but it needs to be know!! Would not recommend to anyone!!!!!! read more

indropped of my truck over a week Anglo and still waiting for a call or text update. I have called several times and my truck is still there. I have bought 2 trucks there and soon would like to upgrade but they have just lost my business due to their terrible service. read more

Stay far away from this dealer and service center. Their turnaround time on vehicles is insane and the service is the worst I've ever experienced from any dealer in my life. We bought a different car of a different make at Earnhardt and their service and dealer experience was the opposite - 5 stars! We will never buy a car from AutoNation again. It was the first and last time. Luckily we found out that we can take our car to Earnhardt's service department because the last time AutoNation had our car, it was weeks and they wouldn't give us a rental car! The service is so bad at this place you have to contact Chevrolet customer service to get anywhere because they won't do what's right. Run away from here and find any other dealership in the valley. It will be better! Try Earnhardt because they give you a rental car with any warranty work and you don't have to literally fight them to get the service that is covered under warranty. read more

I am super impressed with this dealership - The team is professional friendly but not slummy friendly ! Honest humor and helpful ! The facility is clean and well setup with plenty of comfortable seats and space to move around without falling over excessive furniture... All my sales guy was NO PRESSURE ! Super nice guy ! Ask for Justin Schultz and his team of professionals! read more

AutoNation Chevrolet Gilbert - Sales business card info - Car Dealers Near Me - Gilbert, Arizona

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I will begin by saying that buying cars is one of my least favorite things to do, and this experience reminds me why I hate the process so much. We brought our own pre-qualified financing and once we agreed on the out the door price we reserved the car to get our loan finalized at our credit union. The next day we returned to pick up the car, guaranteed to be a quick in and out process since everything was good to go, right? Two hours later we sit waiting for the finance person to correct paperwork that was missing or incorrect, sale price was changed to reflect a higher price, signatures for vehicles that weren't the one we were here to buy and so on. We had two checks ready, full price paid with financing secured before arriving the first time. What could possibly take so long to print the purchase agreement, process the title information and sign paperwork? We are the only customers here buying a car right now, a couple other looking at cars on the lot. Salesman was friendly as well as the finance employee, but the process and efficiency of this dealer, overall, was less than acceptable. I would not be back to purchase another vehicle. read more

Go to AutoNation Chevrolet - Gilbert and ask for Dior - he was absolutely amazing. So kind and patient with my elderly parents. Returned all calls prior to their arrival on the lot and greeted us all immediately upon arrival. He is so jovial and easy to be around that it almost seemed we were just chatting with an old friend. He was fast with paperwork and quick in getting answers to their questions. Such a wonderful experience with Dior and the AutoNation Chevrolet- Gilbert team. More THANKS to you Dior than you could ever imagine!!!! read more

A month ago I went to Auto Nation Chevy in Gilbert. Spent a substantial amount of money to update my car. Everything seemed to be fine. However, yesterday as I am driving my oil sensor went off and telling me that I had only 5% oil life left. So I started to panic. So when I got to my place of work I called to schedule an appointment later in the day. I get to Auto Nation Chevy in Gilbert and I explain to the man who checked to see if I have an appointment. I explained to him what happened. They take my care in check to make sure I have oil in my car and reset the sensor. I again told him how stressed I was with the situation and they guy tells me things happen. I kept my cool and was respectful, but there is no way in hell will never do business with them again. To tell me that things happened is bush league and unprofessional. When you spend any amount of money at a business you expect an expert tech to do their job properly. I am just very upset because they are so worried about getting a top rating to keep their jobs this really ticked me off. I'd rather drive to a different Chevy dealership and try for a better experience. From a very upset and disappointed client!!! read more

Found a car we wanted on their website. Drove over 40 minutes to come look at it. Got there, got all seated, gave them our IDs to test drive the car. Guy leaves forever to find keys. Comes back and says that car isn't even on their lot... WHY on earth is it on your website then? WHY would you have collected our personal information? To make it better, he says "Oh you have to meet with our manager before you leave." What?? You've already wasted enough of my time and now you want to waste more?? We waited for a few minutes and then walked out. I didn't owe them anything... And if you value you're time you'll look elsewhere. read more

The service team does what they can to be helpful but they can't be very helpful when the management isn't I've had several issues with my 2020 Silverado that I bought there new and everything is a battle and ultimately it's not covered. So pray you never have a service issue with your vehicle. read more

When I bought the vehicle in November 2017 a brand new 2017 Silverado,everything was great. Except they sold me a "prepaid maintenance plan" this was a product I was told was through Auto Nation. I was told to bring the car in at the 46,000 end to get all the items that were covered fixed. Here I am sitting and I am being told I was told incorrectly not about what was covered but how it is covered. They said all the parts at 46,000 miles are in working enough order that they don't count. I don't know if the product was intentionally misrepresented or if they were lying. I hate to be out 950.00 but I would hate for you to make the same mistake. I would advise you going to another more reputable dealer. read more

I am 64 years old and have been purchasing vehicles new and used off and on for many years. I went to this dealership to get my grandson a car for his 18th birthday..... worst experience I have ever had purchasing a car. They didn't have what we went in for but did find a car- not really what he wanted but he got it. The next day my grandson asked me if we could take the car back and get what he wanted in the first place (he had found the car of his dreams at another dealership). Since this dealership had a 5 day no questions asked return policy I said sure- no problem. Big problem- they refused to take the car back because apparently the car had an additional 1200 miles on it..... not possible since we only had it for a couple of days and it sat in front of my house for most of that time. The only explanation to the additional mileage reading was the mileage was written done wrong on the paperwork. My mistake was not actually looking at it before signing but in my defense I had been there 4.5 hours and just wanted to get going at that point and I really didn't have any reason to believe they were dishonest. Big Mistake..... After going back and forth with them I left with the car - they refused to take it back.... went across the street to the dealership that had the car of my grandsons dreams and traded-in the car that I had purchased from Chevrolet dealership. It all worked out in the end as I did get more for the trade-in than what I actually purchased the car for so I was happy in the end. However, is purchasing a used car from this dealership be sure to check and double check everything especially the mileage. I will never go back to them again. read more

This dealer will be your best friend while you shop. they are cheerful and try to be so accommodating. That is until you sign and drive off the lot. Now your just a number and really not their problem anymore. After my vehicle purchase, I never received any registration or tags in the mail. I tried to contact them but never had a return phone call or email. After my 45 day temp expired, I contacted the MVD and was told there is no request for title transfer or plate request from the seller. Again no contact from Autonation on several attempts. Now a 30 day extension expired and still no title or plate info. They are going out of their way to avoid me and refuse to return any calls or emails. After several 50 mile trips to visit in person, I get the "Nobody here to help right now, I'll have them contact you". Well, its been 90 days so my Credit Union is wanting action because they have no title or any lien on the vehicle. I'll let the lawyers fight it out. My advice, STAY CLEAR of this shady dealer. If you have ANY problems pop up, they will deny it all. Find a better place to shop, Please! read more

I would give a -10 if I could. Waited 15 minutes past my appointment while my service advisor Jennifer walked past me and my truck on a personal call and didn't even acknowledge I was there. Worst service ever! No one wanted to help and then when you ask they give an "I think" answer. Never will go there again! read more

I went truck shopping. I was going to look at were low end truck near buy and buy the one that I like. This place looked good no sticker on the window. Red flag number one the truck had no cup holders. This is red flag number two. Sale team was nice at first so I Sade I would come back. Looked at everything but a ford best price went back to look at it one more time before before I went 60 miles south to look at a fort. The sale rep told me the price again I was still not 100% on buying it. He told me that he would take more off. I said sweet. I told him how I was going to do a few trade ins and pay in full. That was my fault souls of waited for the price reduction first. Next the looked at my first car. The price they gave me was 500 less then car max red flag again. But they said they would match it. They made me go home and get my other car I did they under quoted that one too but short $500! Again red flag. They said they would not match it. So now I'm down $500 Now when I went home then asked me to bring the pink slips. And extract keys. I asked him to have all the number ready and the extended warranty. When I got back this did not happen. Red flag Ok now it time to sit down and talk numbers. They charged me me more then they said. I had to explain boss man that he was wrong. He was not happy. This was the beginning of the end for me. Also they where trying to charge me for the extras. Like tint window. $600. I explained that I was not happy and I was going to leave. He removed that but still would not give me a $500 credit for my car. I also asked what other discount they were going to give me. They said why would we give you more money of we are losing money on this deal. Ok if your losing money on the deal why are you giving the deal in the first place. Now they are trying to make me feel bad that I'm asking for more. I asked the boss man for the extend number and that I wanted the final number before I got to the finance person. He stated that he could not do that. I told him that I was going to leave. Now this the 3rd time I tried to leave. He stated he would be right back. Now it was just me and the sales guy. I told him that this is not right. And he stated are your real king going to walk away because of $500. No i walked away because of the crappy customer service I got. Let's look at the red flags No sticker in the window Trying to sale me the truck over the sales price Would not match car max trade in Would not give me the additional discount for staying and like he said Asked me if I was going walk away $500 read more

We've had our 2019 equinox for almost a year, went to renew insurance and was told the car was towed after an $11000 accident and involved in another accident before we bought it. No mention of this from the salesman or dealer. I know I should have checked before purchasing, but still. One word-slimy dealership. Ok 2words read more

I purchased a new vehicle this week from Autonation Chevy. Doug Bonham was referred to me by someone I highly trust, and he made my purchase fast and easy. He is extremely knowledgeable about the vehicles, and he was able to steer me directly towards the vehicle I needed in a very low-pressure manner. After I decided on the car I wanted, he set me up with his finance guy, Robert Light, who was really fast and efficient. The whole process was less than 2 hours, and a majority of it was waiting on me to get documents I forgot to bring. Doug spent over a half hour walking me through the features of the new car. These guys are extremely customer focused and I will definitely be using them for all purchases from now on. read more

AutoNation Chevrolet Gilbert - 2019 Chevrolet Traverse - Car Dealers Near Me - Gilbert, Arizona

These guys are awesome! Had an awful experience at Earnhardt in Chandler but Autonation made up for that. Antonio in sales was great, very polite. Didn't give us the runaround. Got the numbers where they needed to be. Then we had to get home to let the dog out, so we nailed down a sale price and scheduled an appointment for the next morning to sign finance docs and pickup the car. We met with Robert in finance who gave us an amazing interest rate! Never had to deal with any sleazy "closers". Everyone was super nice! Will def be back when we're in the market for another Chevy! read more

First, I'll say I loved my salesperson, Lester. He was amazing and went above and beyond for me. Everything else about this experience was and still is appalling. The week or two after I signed the lease, I received multiple phone calls/emails/texts (usually all within 1 minute of each other) requesting info they forgot to ask/needed. I also felt pressured I had to review my experience with nothing less of 5 stars, and was bribed with a dashboard mat if I did so. I was told they would get fired if it's less than 5 stars. So that's creepy and weird. After a month, I realized I hadn't heard anything about my license plate. I left some messages. Another 1-2 weeks goes by. I tried getting in contact with the financial person who had us sign everything for 3 days straight because I received a message that something was left out on the lease and I couldn't get ahold of my salesperson. I left multiple messages, and I finally get ahold of the financial person and the call disconnects on his end while he's telling me how they messed up. I tried calling back with no answer. Called his supervisor, no answer. Sent multiple emails to multiple people. Finally the internet service manager emailed me back and was helpful, but stated my DMV paperwork didn't go through until over a month after I signed my lease, so I would need a 30-day extension for my temporary plate. Okay, no biggie. Was then told it couldn't be renewed until the day the plate expired. Asked how I was supposed to drive to work that morning with an expired plate and registration, and he responded with telling me I "probably" wouldn't get pulled over and he would email me the copy of the new plate/registration that day. Great. Now, I'm told I have to come in to sign new lease paperwork before the end of the day tomorrow otherwise my lease doesn't go through. I'm very confused how their mistakes and errors are not explained to me and requests of me physically coming in to fix these mistakes is reasonable. Honestly fed up with this place, which sucks because I did have a great first car-leasing experience on that first day. Cannot wait to go in, sign what I need to, grab my 30-day plate, and never step foot in this place again until I turn in the car in 2 years. Also hoping my phone doesn't get bombarded with phone calls from the dealership after I post this. I guess just make sure they've gotten all the info they need when you go there, otherwise it's a headache. I don't see other posts like this, so maybe this was just an isolated incident, but I still had to put something into words about how annoying this has been. read more

I bought a new car here and Chance was my salesman. He was very informative and made everything so easy. He followed up with me several times after my purchase to make sure everything was okay. I highly recommend him. read more

A few weeks ago, I saw an ad on Craigslist about a Ford Expedition that I became interested in. After a few back and forth text messages, I sent a credit application and initially the down payment they wanted was too high. Benji, the sales rep who originally spoke to me, reached out to me again a few weeks later and asked me if I was still interested. I replied that I was and told him my problem with the down payment and interest rate being too high. He asked me to resubmit and he would go to bast for me. Well, he did and went above and beyond what he needed to do. Not only did I get a good approval but I got a much better interest rate and the down payment was about a quarter of what was originally required. Folks, I can't recommend these guys enough. Go see them and show them this review. It's worth it, trust me. read more