I should have read the reviews prior to purchasing a 1 yr old Hyundai Kona for my daughter. They were great when they were taking my money as we paid cash. We were told the car was being detailed and paid extra to have the windows tinted. They said the floor mats were drying and we could pick them up the next day. Now I'm told that the car doesn't come with them- clearly it had them! And we initially were told that it had them. Then on top of it we were only given one key. We were never told that the car didn't have a second key. Our sales guy referred to Keys... plural. As in when we deliver the car with floor mats and keys... After weeks of trying to follow up with no response I threatened to start leaving bad reviews, so now I received a text saying "my bad" Buyer beware. They will be all nice and accommodating until they take your money. Then they will leave you hanging. read more

I brought my truck in for an oil change and was told that they would wipe it down with Clorox wipes after they were done. I said great, thinking that's fantastic, with everything that's going on right now. I get back to go pay my bill and there's a $30 charge for Cloroxing my vehicle. My truck doesn't smell like anything has been Cloroxed and they're still the same stains on my steering wheel so to price gouge customers for $30 when it costs maybe $6 for a bottle of wipes is absolutely ridiculous this should be done as a courtesy to their customers. read more

In a nutshell, very happy being the owner of a 2016 Chevy SS for almost a week now. I'm looking forward to enjoying the benefits of Auto Nation Chevrolet, namely the service department and future vehicle purchases. I will and do recommend! read more

AutoNation Chevrolet Gilbert - My week old SS.... Love it! - Car Dealers Near Me - Gilbert, Arizona

I ignored these reviews when I bought a truck here. Please heed this warning. I have never done business with any place/person as awful as this. After being lied to on several occasions and forced into quickly purchasing a vehicle, I was left with a project car. One week after owning the vehicle my check engine light came on, by law I should be covered by this but of course no action was ever taken when I took it in for service. One of the lies from the financier, Dominick, was that this vehicle could be serviced at any autonation dealership, this is not true. After going to two different autonation dealerships I was sent to Scottsdale to have my truck serviced. After a week of back and forth and a $100 deductible the truck was finally finished. Less than a week having it back the battery died. The 150 point inspection is a lie, it was not shared that this truck had aftermarket parts that could not be serviced in my $4000 warranty and after reaching out to my salesperson Scott, without any response I felt the need to share. I was also almost coerced into paying for additional insurance, to a company I had never worked with, in order to abide by their policies, which I had never heard of. This was extremely confusing, probably illegal and disturbing they are taking advantage of customers to this degree. This is a scummy place where no business takes place, only scams. Avoid this place and all autonation dealerships at all costs. read more

I dropped my car off for an oil change the day before my APPOINTMENT since my APPOINTMENT was mid day the next day during my working hours. I called the next day 4 hours after my scheduled APPOINTMENT and they hadn't even started the maintenance yet. I then had to go another day without my truck. There was no communication at all through the entire experience and no apology. Terrible service. read more

Stay away! We bought a car from sales person Robert H. who made promises he could not keep after the sale. He did nothing for us, lied to our faces, and did nothing to try to make the situation right. He said service repaired things before the sale as he promised, and that the car was inspected. After we took our car somewhere else to have the vehicle inspected we discovered nothing was done. We had to buy new engine mounts etc. This sales team does not work with integrity, do not buy from them. read more

Terrible service! My Malibu has a recall for the brake light leaking into the headliner and sure enough mine definitely had been leaking for a while. I reached out to auto nation for that along with my carpet in my car being cut to short so it wouldn't stay in the trimming. I was told by Jeff the service advisor no problem we will order the part and replace the carpet. After 3 months of constantly calling wondering where my headliner is I was finally notified that it had come in but not by Jeff my service advisor who swore he'd call as soon as it was in. I'd like to add there were 3 huge rainstorms while I was waiting for my headliner so my car was still leaking water inside. I let Jeff know a week before I took my car in that my shifter was now also having issues and he said no problem we can put a part in for that and get that fixed. I dropped my car off on Tuesday didn't hear anything finally the next Monday we reached out and couldn't get ahold of Jeff or Robert the manager. Tuesday we reached out still couldn't get ahold of anyone but Jeff did call and said they had just put headliner in on Friday and they said they didn't have the part for my shifter. Nothing had been said when we dropped the car off about not having this part. Jeff said that he would call me back the next day about when the part would be in because he didn't know. Wednesday came no call from Jeff. My boyfriend came the next day and demanded my car back as there's no point in it being there without having the part. the lack of communication or being able to get a hold of someone when you need them completely blows my mind. I got my car back completely dirty on the dash from the window being out when the headliner was replaced, the carpet wasn't replaced like Jeff said it was, and I am still left with a shifter problem. Jeff is by far the WORST service advisor I have ever had and honestly this experience makes me question ever buying another Chevy and definitely deterred me from ever buying a car there if they can't service it. No apology was made by Jeff and my boyfriend waited 30 minutes so they could clean the car and makes us wonder what they cleaned. read more

Great deal on my truck. Easy and 100% online. Service department needs a lot of attention. While my advisor was good (Wayne) the service provided was subpar at best. Simple oil change, tire rotation and recall check took SEVEN HOURS. When I picked up my 2019 Silverado, the "free" car wash was by far the worst I have ever seen or experienced. I spent an additional hour at home cleaning my new truck. Air pressure in tires was off by 4-6psi. All seats and settings were changed. Shuttle service was delayed by 1.5hrs (part of the 7 stated above). And to top it off, I need to go back to have my service completed. While the team was a pleasure to deal with, the service was very poor. Hope things get better as the location is very convenient. UPDATE: I was told that the part needed to fix my truck would take 5 days. It's been a week and a half with no contact or communication. Two stars is starting to look like one.... UPDATE #2: Now one star. Was told 5 days for the part needed to fix my seat, it's been over two weeks. Calls and messages left with my "service rep" have gone unanswered. Now looking to see what other options I have, starting with Autonation corporate offices... read more

The thing is that at the end of the day I got a really good price on a pretty perfect Tahoe BUT it wasn't the price listed on their website. It was blatant dishonesty, and Yelpers that steamed me and I left (as anyone should). I know you can't really expect a car deal to go well-that's a fairytale. If it did go well you probably got robbed. But I digress. Let me tell you more: So, I find the Tahoe I want. I get an assurance it is exactly as priced and then I drive 2 hrs to give it a go. Then they pull the infamous AutoNation-bait and switch. "Oh wait-that promotion ended and our "internet marketing" team is to blame for keeping it listed at such a great price." Right, and I am Richard Branson (I say that because my hair is currently a "bad" shade of blonde-if you know what I mean). Then of course there are the additional fees that are not disclosed on the website deal. The epic ~$500 window tint that they just can't remove and the ~$500 processing fee that is absolutely required...how could they possibly process paperwork without $500 additional dollars. I don't know. I do my taxes basically without anyone paying me. It's wild. Again, I digress. So, let's wrap this up. I haggled, they were hags. I complained to corporate which ended up being an outsourced company (who knows if this was true)-who attempted an empathetic, sorrowful plea. And no further response from AutoNation, the company. And here's where I want the pat on the back from you my fellow Yelpers. At the end of the day it really was a stellar price. But it was principal ladies and gentlemen. You don't tell someone it's the price when it was never, ever, ever, ever going to be that price. That's dirty pool. And I am out. But the story ends well. I get a connection from a neighbor to a local dealership and they sell me a midnight edition which is mad baller for just $3000 more. I know-I know-I am one lucky ***tard. read more

Dishonest as they come! Bait and switch tactics used. My 84 year old mom put money down on a car 4 months prior. That would take 30 to 90 days to get, or so they said. Dealer wouldn't call us back after repeated calls to find out when the car would come in. Then I called and talked to several different managers, my guess is everyone that works there says they are a manager. They now have a new chevy spark that became avaliable. We tell them it will take 1 1/2 hours to drive to them and they assure us they will hold the car and not sell it till we arrive. (Not true) once my mom arrives they say they just sold it 5 minutes ago. The manager Eric says they call as many people as possible to sell a car regardless of anyone that put money down. Its a first come first serve. This being the 2nd time driving out to them over 2 weeks. Eric says he will work with us and will see what they can do on a price for an upgraded model. Now trying to push my mom into buying USED 2021 mitsubishi for $3000 more. Bait and switch! The deal almost happened, they get a 1 star for doing an inspection on the used car and finding out the frame was damaged. How could a dealer even think of selling a totaled out car thats listed on there web site without checking it first? It all worked out for us end the end, we went to the Mishubishi dealer in Pheonix got same car as the used one that they pushed on us, but it's NEW 2022 model for $2000 less! Thanks for trying to take advantage of us and pushing us away to another dealer. You saved us alot of money. read more

Had an appointment for an oil change and when I arrived they told me it was going to be 2 1/2 - 3 hour wait before they could get me in.

Yesterday my family and I visited this location to buy a car for my daughter's 16th birthday. Our salesman was Clint and he was such a pleasure to work with. He even kept my 10-year-old busy telling fun stories about his football experiences. I would definitely recommend this location and Clint if you are looking to buy a used or new car. read more

I purchased a used GMC truck from this dealer. During the finance process I was fast tracked into purchasing a protection package. The package cost was around $10,000 which was presented as an extra $25 to $30 per month. I thought it might be a good idea. When I read the small print, I realized that they have put so many unreasonable conditions in the contract, that make it practically unusable. What a scam. DON'T SIGN ANYTHING WITH THIS DEALER WITHOUT READING IT THOROUGHLY OR WITHOUT COUNCIL. I would never recommend this dealer. They do not exhibit ethical behavior. read more

Wish I could give them a zero... Went in to pick up a part for my truck. Stopped and talked to a salesman about a new Tahoe for the wife. I really liked one their custom shop had done up, but hated the wheels. I asked if they could be removed. I was told it would be easier to find another truck on the lot because they have a bunch, even in that color. Turns out they only had that truck in that color and another darker gray. Both of which they were very unwilling to deal on. With 0% financing, you lose rebates, which I understand, but I'm also not going to pay full sticker and they were unwilling to even discuss price....trying to buy a Tahoe, was willing to negotiate, but they were not, to the point of anger and insult. I was told I wouldn't find a better deal anywhere. Funny thing is I walked into a different dealership the next afternoon and bought a truck. They were willing to deal and did was to sell the truck. In the end, I got a comparable truck for a lower price than AutoNation. Beware because there are a lot of better deals out there! read more

This dealership is amazing. I visited every dealer in the greater area almost. Most were charging me thousands in "required" add ons. Such as security 1,500, nitrogen 500, paint sealer 1,500 etc etc. AutoNation was direct and only added on legal required items. Trust me, the other "no bull" dealers, peddled me nothin but bull. Oh, and they gave me beyond kbb fair market for my trade. They let me look at my own pace, and even let me test drive to run some errands. Nice folks. When I decided to purchase, I was out in less than one hour. And I have to give a shout out to financing, this was the first dealer ever, that did not try to waste my time, twisting my arms, to add additional maintenance packages. Thank you AutoNation Chevy Gilbert. You have blessed my family, and I hope it comes back to you ten fold. read more

In need of oil change for new chevy Tahoe . Didn't have an appointment but stopped by to see if it was possible to get in and out. I'd say they pulled it off in less than hour and super happy with how professional everyone was . I recommend them and will definitely be back on each and every oil change. Thanks AutoNation chevy Gilbert read more

2019 LTZ Silverado. 12,000 miles later overheating and radiator leaked. No warning lights bells or whistles. My Truck broke down. Now they have no idea when parts Radiator, temperature/presser warning will be available. Because of the strike. I have lots of electrical problems that are now secondary compared to my lemon I bought. Lots of money . The engine was smoking and now if u know physics heat = expansion. My engine is ruined and maybe transmission because of the grinding metal sounds after it overheated. I'll keep you posted. I just talked to corporate. Did I mention I'm paying for a new LTZ and was given a smoke smelling low end 2018. With no end in sight? I'm paying for a used POS. OMG. I'm gonna go back to Honda with zero issues even when I drove them 260,000 miles. Update. They still have no date for my new truck. They did give me a new loner crew cab. BUT. At 400 miles it threw off warnings about brake failure going 62 miles an hour? Trailer warnings. Never used the trailer mode. Brakes stopped working. I stopped and started the brakes are working but check engine light is on??? BEWARE OF 2019 CHEVY SILVERADO!!! read more

Dumbasses had my bf get a ride all the way from Parker az because they " accepted " him. then he gets there after his ride leaves ! And they say oh we can't accept you now because our bank didn't. Next time have the right fucking answer before false accepting people because you don't know the situation they are in! stupid. and i can't even give you 0 stars so i give y'all a 1. read more

This place is unorganized and so under staffed. I realize some of the issues currently in the world but the dealer issues shouldn't become mine! Figure it out your a traded company!! read more

Made an appointment to bring the truck in on Tuesday. By Friday they still hadn't looked at it. No communication. This place simply cannot handle the work load. read more

Chance was awesome! He made the experience quick, easy, and very friendly. I had a great time picking up my car here!

I would give this place zero stars if it were an option. We made a deal and placed a deposit on a Bolt EUV and were told the vehicle would be ready for pickup three days later. After being ghosted by our sales person, we drove by the dealer to find out the car would not be ready for pickup at the agreed upon time, and that the battery had to be changed out and they had no idea when the new batteries would be arriving. Needless to say, we got our deposit back and will not be returning. Nobody seems to be in charge, and the left hand doesn't know what the right hand is doing. Incompetence in action. read more

I was having some car problems just recently and i was very upset. Brought my car in to be looked at and I had the best experience thanks to Jeff Gaeta! He made sure i got what i needed and even went the extra mile! Car troubles are the most stressful and this visit was the easiest I've ever had! read more

I needed a remote and a spare key for a Saturn. I paid 156.00 for a remote there expecting them to program it for that price, and a key blank for 30.00 expecting them to grind it. Well I was told to make an appt to have the car "Serviced" and it would be about 80.00 dollars. When I arrived for the appt I was now told it would be 139.00 and would take an hour. After inquiring why an hour and why so much I was told it would be less if it took less time. I was charged 96.00 and was supposed to be happy? 260.00 for one remote and a spare key Wow! Never again! Then to add insult to injury, I was sent a survey which I responded to and was asked to call the General Mgr to work something out. After explaining my shock at their price gouging and he agreed, said he'd do some research and get back with me. He never called back. read more

I love AutoNation Chevrolet. I purchased my Tahoe through them. It was a seamless process; there was no pressure, great options, and a painless start to finish. I have had no trouble with my vehicle except for minor cosmetic issues that were my own fault. They have buffed out scratches at no charge, repaired tires and double checked on warranties, and are there for any questions I have. I have recommended two more members of my family to them and they have received just as good care as I have. Thanks AutoNation! read more

Recently bought a truck here thinking it's been gone through, nope I need over $5000 of repairs done. Catilated converter so check engine light is on $900 fix and the ac veal cooler and condenser bad $2100 to fix not to mention more then a few things they gave me a car faqs and shows ac being recharged but that wasn't given to me until I had already bought the truck. If your looking for an honest deal THIS IS NOT THE PLACE. I am taking to small claims read more

I am very very upset at this place. I took my car for service, had my apportionment scheduled at 1pm and I got there maybe 15 mins earlier. I was sitting in my car in the service area for about 10 mins till I decided to get off and look for someone to help me out since I didn't see my service guy I had the appointment with. Finally some gentleman asked me who I was waiting for let him know and he even said he hadn't seen my guy all day. About an hour hour and a half he comes up to me and tells me something broke off while they were doing the oil change and it was going to take them a couple of hours till 4-4:30 ish. I decided to go home since it was a long wait and he called me at 4:35 that my car was ready. So i decide to go till traffic died down since I do come from Phx all the way to Gilbert. IT WOULD'VE BEEN NICE TO KNOW THAT IF I DIDNT PICK UP MY CAR BEFORE 6 PM (WHICH I GOT THERE RIGHT AT THAT TIME) I WASNT GOING TO BE ABLE TO TAKE MY CAR BECAUSE EVERYBODY FROM SERVICE IS GONE? I NEED MY CAR FOR WORK TOMORROW!!!! WHY IN THE HELL WAS I NOT ADVISED THIS BEFORE? You guys need to update your times on google because this is unacceptable!!! There was some people still there but they were not helpful at all especially the lady in servicing when I asked her for help and who I could talk to regarding this issue. Anyways, their servicing dept needs to work on communicating better and their customer service needs to improve. read more

Super smooth transaction. Professional staff and great service. We asked a ton of questions, got a great deal and walked out happy. read more

AutoNation Chevrolet Gilbert - Car Dealers Near Me - Gilbert, Arizona

My car had the rear air suspension sagging and they did nothing to fix it. Sent to another dealership and didnt mention my issue to them. I end up paying the cost to fix my suspension and they do not want to refund me. THIS ISSUE WAS SEEN BEFORE I EVEN BOUGHT THE CAR AND THEY AGREED TO FIX. I am also waiting for a check since JULY (receipt sent to salesperson as requested) and I have not received it. They do not want to work with me anymore nor fix the issues I had with the other dealership. My airbag malfunction light is still on and they do not want to approve work to be done at the car make dealership (said car was not released with the light on) even though before it was released to me there was service done to the air bag. Salesperson now ignores me and does not want to help me to make this situation right. Will involve someone to help me settle if they do not respond read more

To be honest, we almost left because of the initial car saleswoman but then the breath of fresh air, Scott Nelson introduces himself. He said something during our interaction "we want to make sure YOUR car buying experience fits your ideas and I'm here to make that as easy and smooth as possible" - he definitely kept his promise. He was honest, caring and made sure everything was perfect. Then we met Kirk. He put a ribbon on what Scott had built. I cannot day enough nice things about my experience with these two men. If you are looking for a Chevy or even a used car - you will be in the best hands with these guys!! Thank you for all you guys did - I don't think I can say that enough. read more

We recently help a family member purchase. Having bought many cars before I know how the process goes well, and this was not it. Between long delays, broken promises, poor communication, and general sophomoric follow through I'd say get a car somewhere else! read more

I took my car in because it needed a new engine and other repairs. I was quoted around $15,500. I picked it up today....$18,500 WTF!!! I walked in to pick up my car and was routinely ignored. Service advisors lined up in a row, every single one of them staring at their phones and not even looking up. I went to the cashier, hoping for help. I was rudely told that I need to talk to my service advisor. Walked over. He happens to be the only advisor with a customer, so I try to get someone else's attention, but no one would even look up. Finally, I have to introduce myself to anyone who would listen. One guy reluctantly responds....I can help you. I never once received a phone call regarding the status of my car. I had to call anytime I wanted an update. For three weeks, I waited. They also required half down (ok) before doing any work. The problem is it just sat because they didn't inform me until I called three days later. They didn't fix one of the reasons for the emission failure that I explained numerous times. After over $18k, the car was returned dirty, with the windows rolled down and dust all over the interior. I have now called twice requesting Ivan call me, nothing!!!! This has to be the absolute worst dealer experience in my life. NEVER AGAIN!!!!!! I would not do business with this place if it were the last dealership on earth. read more

This place is the slowest I have ever seen and little to no communication on what is happening. I brought my truck in for the second scheduled service as part of the covered warranty. I made an appointment at 2pm oil change, tire rotation and general check.... they said it would take 1.5 hours. I arrived at 1:30pm they said nothing about not taking it early.... I am just leaving at 4pm. Even if they didn't take the truck in until the scheduled time 2 hours seems excessive for an oil change. I can promise that I will not continue to take the vehicle there now that the "free" service work is completed, they might get any warranty work but that is it! read more

I purchased my 2013 Toyota 4runner from a very nice and helpful salesman named, Richard Azanger. He was very diligent from the start. I drove from North Phoenix and spoke with him over the phone to reserve the vehicle for when I arrived and he made sure that no one else bought it before I got there. When my fiancé and I first met him he was not pushy, he gave us our space and let us do our inspection and test drive with no hassle. All went well and we got on with financing. At that point we were introduced to David Fattaleh, to finish the paperwork and he was very articulate and straight to the point without trying to up sale anything to us. Job well done guys! One month later and we still love our vehicle. Thank you guys and your staff who all pitched in to help with the purchase. -Robert Evans read more

I took my truck in for trailer brake service, check front brakes, check 4-wheel drive and a recall! First words ..... you need new rear tires! Next thing $1100 for front brakes, $450 for trailer brake and $2000 for 4-wheel drive! But wait, now we can't get your truck to start.....so you need two new batteries! Oh yes, forgot to say......they offered a $5000 loan per se to payoff in 90 days right after they told me I needed new tires! So the estimate is right at the $5000 if you add in the tires or batteries! No word on the air bag recall because that's free! read more

Not too pleased with this dealership right now. I get there is a shortage of new cars but please stop telling me the vehicle will be here on a certain date and the only way I find out it's going to be delayed is by calling to get an update. A courtesy call to me, by you Autonation, would be minimal customer service which is apparently not your thing. I am ready to cancel this deal for a new car and go somewhere else even if it means starting the process all over again. read more

I researched a vehicle that I wanted to look at and when my husband and I showed up on Saturday afternoon NO ONE offered us any help. I went home an emailed to see if the car was available and was told yes. I got an email saying it was there and ready to test drive. I called the online salesman and he never responded. When I did go in he tried to pass me on to someone else then he said the car was sold a half hour before and transferred to the Superstition location that had many of my desired car in all different colors. I was lied to so many times at this point that I went to the Superstition dealership. They had NONE of what he promised but with an amazing salesperson I got the same car (exact vin) with so much better service. Not sure why he didn't want my sale but so happy for my result. read more

We have purchased 3 vehicles through this company and feel like we made the best choice. We used Doug Bonham and have been blown away at the level of customer service we have received. Doug really goes the extra mile to make the car buying process as quick and easy as possible. If we need another car, I'll definitely be going back here. Also, we had fords and a Honda before and feel like Chevorlet quality is just top notch. read more

I had purchased a new auto from these guys and they talked me into a Warranty for the gap and a extended. Which added to the loan. I payed off the loan in April 2021 had them give me a refund on the gap and they sent it to the bank , even though it was payed off, I waisted about 3 hours to figure out what they did but mind you I did. Next in June I wanted to cancel my extended warranty with Nick at Auto Nation Gilbert and told him to make sure they know it's my money not the banks , he stated I'll make sure they know it's paid off , well they did it again, but this time they had no info on the check that it was mine what kind of bull is this place . My charge to them is don't sell a item if you can't control it!!!! Very disappointed with their handling of an issue. Ps I'm still waiting for my check!! Rick Norwood read more

Hey, just an FYI, don't take your car to Auto Nation Chevrolet Gilbert on Val Vista. My daughter made an appointment to have the car, that she bought from that dealership looked at. I dropped the car off and the service rep said it would be a week to have it looked at and she could not get my daughter a loaner because it wasn't disabled to where she couldn't drive it. So I rescheduled the appointment for this last Wednesday and the same service rep said it would be days before they could look at it. I went ahead and left my daughters car still confused at what they consider an appointment but after 55 hours they still hadn't looked at her car. So if you need your car worked on and can't afford to be without it for a week don't take it there. read more