We have known our sales person for a number of years. My wife and I prefer to buy our vehicles from him. We know the events that transpired were out of his control. We traded in our 2012 suburban for a 2017 suburban. Without a hitch......... Until we realized that the suburban did not have enough room to accommodate everyone in our family comfortably, we have a lot of kiddos. We figured it would be no big deal to return the suburban and look into a larger vehicle, since we only had the suburban for less than 16 hours and 30 miles, 15 to drive home from the dealership and 15 to drive back to dealership. SURPRISED! We were told that we had to trade in the 2017 suburban we had for less than 16 hours and roll the negative equity into a larger vehicle. Do you know how much a 64000 dollar vehicle depreciates from driving it off the lot? We eventually worked ourselves into a 2017 express passenger van with a 2000 dollar down payment. The express van had more than enough room for all of the family. We were content with the purchase until we got a call from autonation asking for and additional 5000 dollars on top of 2000 initial down payment to make the deal work! Yes that's right 7000 dollars for a Chevy van. 7k that did not go towards the principle, but to cover the negative equity incurred trading in the 2017 Suburban. Our credit was not the issue. But with the negative equity roll and 8 hard credit inquiries within a week. Our scores were greatly impacted. Too boot, we were notified by the lender of the 2017 suburban, that the account was not paid off in full by autonation. We ended up paying off the remaining balance and closing out the account for a vehicle that we owned for 16 hours and 30 miles. In recap. Autonation does not have a return policy for new cars. There is no "cool down" period. So be aware when you make your deal. We were mistaken to believe, we could have been to the exception to the rule. Considering we have bought multiple new and used cars from autonation over the years. We will be taking our business elsewhere from this transaction forth! read more

My boyfriend and I went in here to look at a new car for me. As we pulled up we were immediately greeted by John Sullivan "Sully". He found an Equinox for us to test drive and over was very nice and helpful! It was the last day for 0% Apr for 72 months, so we decided to go for it. I was picky on the color I wanted (Diamond White) and he looked around at other dealers so we could find the right one for me. They ended up trading one of theirs to get mine for me. Sully was easy to work with and very nice! He is not one of those pushy salesman. The gentleman who helped us with finishing all the paperwork was also great! Unfortunately, I did forget his name. The only small complaint I have is that when I took my car in to get tint, I pulled into service and had no idea where to go next. I walked inside and everyone was just at their desks doing their own things. I finally had to go and ask someone. The advisor who helped me was nice though :) read more

Thank you Kent!! And thank you heike for a great deal. Awesome people to work with, highly recommend!! Can't get any better deal than theirs. read more

I made an appointment, which was changed by the service center the day before due to staff shortage. Ok no problem . I came in for my scheduled tire rotation, inspection, and oil change. I was told it would take an hour and a half. Ok no problem. I came prepared with a book. It took 3 HOURS to do a basic service! I was told that I would need to replace my tires, which I knew was coming, but honestly after three hours I just wanted to get out of there!!!!! The service advisor looked overwhelmed, and did not go over the recommendations. She even charged me for a donation without telling me. Overall, I think I will find another service center for my repairs and maintenance needs. read more

I went into this dealership basically browsing for a car, as I wasn't too sure I wanted to trade in my Jeep. I worked with Holly and she was able to find me an amazing deal on a car that was a perfect upgrade for me. There was hardly any back-and-forth like other dealers I've dealt with in the past and she came back with a perfect payment the first time. Everyone I came in contact with was so friendly and they were ultra low-pressure, which was refreshing! The financing manager was a pleasure to deal with as well and made sure he got me the best deal on any of the extras I needed (GAP, etc.). I was in and out in under 2 hours and it was the most pleasant car buying experience. I would definitely recommend them to anyone looking for a great deal on a vehicle with great customer service! read more

Please do not buy a car from this dealership, ESPECIALLY if you are a young girl. They will take advantage of you. I came to this dealership and purchased a 2017 Camaro. This car from the moment I drove it off the lot started having issues. I had a convertible top and water started flooding in when it would rain and when I went through the car wash. I talked to the manager and they said they would cover it, turns out they did not want to cover it and told me it would be $1000 to fix. Keep in mind I also purchased a warranty and they still didn't want to cover it. Then my check engine light was on every other week. The service department is booked out a month and then they cancelled on me multiple times in a row. Then when I talked with Chris he said he would take my car back for $22k. I said great, didn't drive it for a whole month and then got it fixed through service because he said I had to wait to get it fixed first. Brought it in later that month, and he said he would give me $17k for it. Absolute BS. I had put NO MILES ON IT. I even talked to 3 different managers that said they were going to give me $22k for my car after spending $34k total and only having it 3 months. They all went back on their word for no reason. Chris told me it wasn't worth it and went back on what he told me from the beginning. I even told him that I would buy a brand new 2022 Camaro from him. But nope he took back what he said and didn't want my business I guess. Anyways, I ended going up to a different dealership that purchased my car for $23k and I bought a brand new car with them. The only good thing about this dealership is Cameron and Micaela because they were so nice and tried to work with me. There's a reason this place has a 2 star review. Stay away please! read more

Gregory Crouse was fantastic. Ryan the new car manager was fantastic as well. I purchased a 2019 Chevy bolt and could not be happier with any car buying experience that I have had. Autonation Chevy Gilbert will be my new dealer for all my new car needs in the future. Thanks to all of you. read more

Great staff best car buying experience. Finance team is awesome. Will bring all my friend and family to this place. read more

AutoNation Chevrolet Gilbert - New toy - Car Dealers Near Me - Gilbert, Arizona

Do yourself a favor never buy a vehicle from this dealership. They are unwilling to work with other dealerships who are trying to take care of their customers. Especially the fleet department manager and his son who hold personal vendettas because they don't like to be challenged. If they're unwilling to work with another dealership then they're unwilling to work with you. Which in turn means they probably will rip you off. read more

My first experience buying a Chevy and it's a crying shame I ever wandered into this poor excuse for a dealership. I bought a new Chevy Bolt and was very excited about some of the fringe benefits of this car, including the ability to use it for a lengthy work commute while driving in the carpool lane with only one occupant in the vehicle. That is accomplished through the alternative fuel vehicle plate, as this is a fully electric vehicle. Due to the nature of Arizona law, I am unable to drive in the carpool lane with one occupant until I receive my license plate. This has been the source of most of my issues with this dealership. They are completely incompetent and incapable of getting me that license plate. They haven't even sent away for it to the MVD/DMV because they cannot seem to find the prerequisite Manufacturer's Certificate of Origin. They do not respond to my attempts to contact them anymore and are just hoping I will go away and be happy with never getting a license plate. I've owned the car for about 3 months now with no end in sight. But even more importantly, I financed with the dealership and now I am unable to refinance my car at any other bank or institution without a license plate. I recently lost my loan pre-approval (it expired) to get the car refinanced because this debacle has gone on for so long. They are not only costing me a ton of time as I watch other electric vehicle drivers cruise by in the carpool lane during rush hour, but they are costing me money. They collected money from me to get my car registered, licensed, and titled when I bought the car and signed the purchase agreement. But they are unable to fulfill their end of the contract and frankly, the entire experience reeks of fraud. Also I continue to lose money due to the high interest rate that I am unable to refinance due to this dealership's illegal actions. This entire experience has been such an exhausting nightmare, so many phone calls and they keep giving me the run around (if they even bother to get back to me, which lately has not been the case). I will never purchase another Chevy vehicle and if anyone is reading this, all I can do is tell you buy a car anywhere but here. They don't care about you and won't even return your phone calls after they have their money. Customer service is non-existent and the things they are contractually obligated to do in the purchase agreement won't get done for you. Never finance from them either, they will do the same scam to you they are doing with me to make it so you can't refinance and take their precious interest money away from them. read more

AutoNation Chevrolet Gilbert's service department is top notch. I highly recommend working with Daniel as your service advisor. He was very thorough and went the extra mile to see what all would be covered under warranty before hitting me with a large bill. He upsold me without being pushy. Great shuttle service and waiting area that allows you to work on wifi in a comfortable atmosphere. Blue Chevy Cruz read more

My wife and I bought a brand new lifted Silverado with 35s on it about a year ago. We took it in for its first oil change and tire rotation a few months later. When we got it back it had a violent shake and vibration. I took it back in to service to see what was wrong, they could not figure it out. they would call me and say it was fixed, just for me to come down and get it to find out it was still shaking. They had it for days. It was in and out at least 10 times. They ended up putting a whole new set of tires on it, which was nice, but the vibration was still there at certain speeds, it just was not as bad. My wife was just dealing with because she was tired of not having a car. The vibration just got worse as time went on. We were very unhappy. It is my wife's truck so I do not drive it that often. I had to use it one day last week. When I got up to about 50mph it was shaking so bad I thought the tires were going to fall off. So I took it in. The service writer went for a ride with me, he said it was the tires and it probably needed an alignment. I tried to tell him that it was vibrating even after they put brand new tires on it 6 months earlier and that everyone wants to blame the tires. It was not just the tires. He proceeded to tell me that I was going to have some vibration with the big tires and the lift I had on the truck. I have had lifted trucks all my life and have never had an issue like this. I did not have the greatest customer service up to this point. I asked to speak to the service director. Wayne the new service director was great, we worked out a deal on some new tires, he even let me defer the payment for a few days since it was an unexpected cost. He got the tires balanced and aligned and what do you know, no more vibration or shake. Rides like it did the day we bought it and I don't have to here it from my wife anymore. Sometimes the customer is right and if there were more people like Wayne, that service department would be great. Thank you Wayne. He is on the right track in turning around the reputation that the service department has. read more

I've had some other unethical dealings with Chevy dealers in the Phoenix area and some that were honest and fair. I have remained loyal to Chevy because I always have gotten the GM Retiree discount, and have worked in GM factories for over forty years. I called several Chevy dealers for two months wanting a 2022 Traverse and told each one that I would only buy if I got the expected discount. I called AutoNation Gilbert and talked to a salesman there about it and made them a visit when I saw the one like I wanted had arrived. I even brought in the copy from GM Family First for that Traverse showing the discount, a GM authorization letter, and thought things were going well. The salesman there was friendly, although I got assigned to a different one because the other was with a customer. I waited awhile until it was time to see the Finance fellow named Robert. He was also very friendly but everything was done with his iPad, and I only had to sign one time before we began. I'm 74 years old and knew about signing that one long financial document showing my interest rate, purchase, registration, and title but clicking on blank spaces to add my signature was new to me. I drove the Traverse home and never worried much about the $680 payment that was mentioned, not realizing it was for 7 whole years. I just kept clicking on all those pages and don't recall ever hearing about the vehicle price or about the $5000 of addons for vehicle protection. It's been over 26 days and the payoff for my trade-in still hasn't been processed. I just had to make another payment on the 2021 GMC Terrain that I traded in. So I paid $$48,212 for a 2022 Traverse with a MSRP of $39735 when I was expecting it to cost me about $35000. So beware of signing any iPad documents and ask them to show each one and what's on it. I'm never going back to an auto dealership for anything else ever again no matter what happens to this Traverse, and no matter how many vehicle protection contracts that came with it. I'm also planning to refinance with another lender because I feel that my 829 credit score with Experian and the high 760's with TransUnion and Equifax should have gotten me a better interest rate than 4.99%. Shame on GM Financial for taking advantage of seniors and supporting such an over the top profitable financial ripoff. read more

My mother and I came into this location and was greeted and helped by Morgan, a fairly new, yet knowledgable and friendly salesperson. She helped us by test driving an Equinox and provided resources to aid our search. She is great! Thank you, Morgan. read more

Just bought a new car last week from them. Antonio was very attentive yet respected my time to make a decision. Everyone I came in contact with was very friendly with out any sales pressure. I would gladly recommend them!! read more

Do not take care there for device they will screw you. Service writer John must be on commission because an hour job was 400 in labor. If you bring your car there bring they ky so when they screw u it doesn't hurt as bad. And they broke part of center counsel and denied they even worked on it. Please please do not take your car their unless you want worked over read more

Richard Azanger is a class act salesman. Many years of experience in General Motors. He is very knowledgeable and treats you as a friend. My wife and I looked for months before making our decision and he waited with us. Extremely patient and was of assistance whenever we asked for additional information. He met us on his day off over the weekend just to look at what's available. I could t say enough good things except if you are looking for a car you should go talk to him first! read more

Doug was the best ever. He worked with me and helped me through the process of picking up a used car. Nick was the finance guy and he was super great too. read more

Antonio is a great sales rep. Great service. Patience. Great customer service. We went to look for cars for my brother. He had all his time for us. We felt very happy. read more

I, Roberto Navarro, took my 2014 Camaro SS 6 speed manual transmission with a Premium Service contract to AutoNation Chevrolet Service Dept in Gilbert, AZ on 9/10/19. I was met by service advisor Jeff Gaeta. This was the first time an issue surfaced, the shifter shaft was loose and would rotate (not the knob). Mr Gaeta indicated this was normal and was not sure if it needed repair, but asked another advisor for advise on the issue. The other advisor claimed this was normal and that the shifter does become loose where it rotates but it cannot be repaired. Mr Gaeta and the other advisor simply brushed off the issue as "normal" , Mr Gaeta sarcastically asked me "what do you expect me to do"? He left me standing and failed to address the issue informing me AutoNation would not correct this. I, Robert Navarro Sr. called Autonation and I have an appointment with Mr Travis Lee next Tuesday to address this issue, the disrespectful behavior of Mr. Gaeta and his dishonor of our service contract! read more

These guys sold me a warranty on a used car that was INAPPLICABLE to the car. After having tried for 2 weeks to just talk to someone at Autonation Chevrolet Gilbert and getting the run around, I am now out money on an extended warranty, and $2500 on the repairs that the car needs to run properly. Last I checked that's considered fraud. Buyer beware. read more

I just had an extremely bad delivery experience at this store in Gilbert when I picked up a new Corvette. Firstly the roof was scratched and weather stripping torn due to inexperienced sales guys removing the roof. The new C7 was delivered to me in the rain and being my 3rd new Corvette instead of being a joyous occasion, it was a pure disaster!! Then there was further damage to the cars interior while AutoNation repaired the roof and weather stripping with the car being 3 days off the road. The car now has air leakage problems around the drivers window........very annoying!! I could get no resolution or compensation to offset my miserable experience from the pitiful Management Team at this dealership. They are rotten to the core and Chevrolet should dump them immediately due to their sheer incompetence. AutoNation Gilbert - Do not go there, buyer beware, nasty people from the GM all the way down........... read more

AutoNation Chevrolet Gilbert - My new C7 Corvette scratched and damaged before delivery, fake charges for services not performed. Buyer beware !! - Car Dealers Near Me - Gilbert, Arizona

If you want a car you can go anywhere but if you want a great car and a wonderful experience go see Keyon Bryant @ AutoNation! read more

AutoNation Chevrolet Gilbert - Car Dealers Near Me - Gilbert, Arizona

Potential 2020 Corvette buyer. Will NEVER set foot in another AutoNation Dealer again! So this all started approximately 6-8 weeks ago. I stopped in the dealership to inquire on the new Corvette's coming out and to see if they happen to have one in stock, knowing full well that most are already sold coming in. I explained to the couple of sales guys standing by the Sales Manager desk, with one of the sales managers listening in, that my wife and I had seen the Vette's at Barrett Jackson but were unable to sit in them because they were not allowing that. I explained to them that it would have to be a prerequisite to ordering one as I have been interested in some previous models but have never fit comfortably in one. At this initial visit I was then told that the finance manager owned one that he was partners in it and only had the car one to two weeks a month and they took my phone number to call me so we could come check it out next time he had his car. After a little over a month had gone by and never hearing from them my wife and I were driving by and decided to stop in and see if he happened to be in and have his car. He was not in and we explained to the sales team AGAIN what had been going on and that we really wanted to check one out. We were again told they did not have one and most coming in were presold which we told them we understood and what our concern was with bothering to order one without knowing the issue we had was addressed and not a concern. They again took my number and hadn't heard from them. I was driving past again this morning and decided to swing in to see why I hadn't heard from them and go over everything with them again and see if they happen to have one. To my surprise the sales gal that greeted me said they had one that came in but it was sold and I explained to her what had been going on as well as telling her that we already had one built online and were seriously interested but that I just needed to get the fit issue resolved for myself before I would commit to ordering one. She said she would have to go check with some guy to see if that would be okay. She came back after not being able to find him and asked me to wait a few more minutes and went to the sales desk to get some help and/or guidance from one of the sales managers. The sales manager came over to speak to me with her in tow and explained the car was sold and he would have to check with the fleet manager to see if it was okay. At this point I expressed everything that had gone on up to this point and told the Sales Manager that it really didn't seem like they were interested in selling a car. Having been in the car business years ago I told him that they are bring ridiculous, that someone had to drive it off the truck and that probably multiple shop techs have been in the car to prep it for delivery. At this point I told the Sales Manager to just forget it and proceeded to start to turn around and leave, and to my surprise he didn't seem to care at all and just let me leave without trying to get me to wait and see what he could do. I am taking the time to write this and warn anyone considering to do business with AutoNation at any level, that if this is the level of service you will receive when interested in purchasing one of their higher level products what will you expect to get after you take delivery. Unprofessional at the highest level. read more

1 Star is too many. I've gone into their location and left a message every day for 4 days for their service director to call me regarding my daughter's vehicle and the class action lawsuit against Chevy for their bad engines in the Equinox. I'll continue to call this guy everyday until I get some help but at this point, I wouldn't buy a car or take one in for service from a place that doesn't bother to return calls to customers. read more

Had a great experience dealing with Robert with my purchase and also their customer service. I would recommend Auto Nation for sure.

dropped my truck off for random multiple misfires. 8 weeks later......they tell me i need a new cam for the price of $4600.00 plus tax. i go back in and ask the service manager and tech for the data to support a cam replacement.....tech says he put his hand on cylinder 4 and that's how they are basing the repair. wtf!!!!! this company exudes complete incompetence in the service department! autonation chevrolet gilbert is not a qualified repair shop. just a bunch of techs that r&r parts. clint tenney read more

Well, I am glad people had an amazing experience buying a car. I have had several interactions with this dealer. This last time has been the worst ever. I have been here trying to buy a car, they shove the car in your face, drive the car we were going to buy, then 2 weeks later, I finally had to go in as the offer was not done. They are so disorganized. As far as my last experience with this dealer is unreal. I bought my 2019 From a dealer in Scottsdale, I live in Chandler. I did not want to drive out to Scottsdale with my problems I was having with the Tahoe. My husband called and made an appointment with a service adviser Gary for the next day. Great!!! Well I showed up and asked fo rGary, I was informed that Jeff was going to take care of me. No problem great. I talked to Jeff and told him what the problems were. I dropped off early Thursday morning. They gave me a rent a car which smelled like dog, the windows were so foggy like they wiped it with oil! Dog hair all over the back of this piece of shit. Anyways, Jeff told me that they are backed up and will get to it. Fine, just figure out what is wrong. The weekend passed, Monday passed and finally on Tuesday we had to call and find out what was going on. Jeff said repeatedly that they were backed up. I don't care if you are backed up, if you are hire more people! My husband talked to him on the phone, gave him some mumble bull answer about the Tahoe. He did not understand that well and missed to ask him some more questions, as he was in a hurry to get off the phone. So I stopped by and talked to him. Jeff was very irritated by the fact that he just spoke to my husband and then had to deal with me. I was polite and asked him what was going on. I asked him if he drove it to see if what was happening to me happened to him. He said no, his tech will get to it as they are backed up. Well I went over what needed to be done again. He said he would call back by end of day. Great! He did at 5:45 pm Tues night. He again said they couldn't figure out what was wrong and that the other items I had listed his tech saw nothing wrong. BULLSHIT! I have had 3 Tahoe's before and never had a sunroof open make such a loud noise when driving, also the keyless entry how it took a couple hits of the button to actually lock. Anyways, Jeff said they will see to it again the next day. I told him I will be by to pick it up in the morning. I picked it up Wednesday morning. I don't believe the tech drove it as the problem I was having did it as I drove off. I really don't think they did anything, what a waste of time for my truck to be there. when I picked it up Jeff said there was no paperwork as he did not have it ready. It looks like Jeff is the only service adviser there, as I did not see anyone else there the times I had been there. I was also told that the service shop is very understaffed. I also believe that the techs are not even educated to work on such SUV, maybe all they can do is change oil and air, which he did not even fill my tires with the nitro air. This is the last time I ever step a foot at this place. I will report the dealer to GM as my SUV has a major problem with the trans and it only has 4100 miles on it!!!!!!!!! Also!!! I wanted to actually pick up my truck that night, remember Jeff called at 5:45, I literally called the service, sales, operator and every other button until 6:05 I gave up, no one is answering phones....such a crappy dealer, go drive to Van at least they have techs who will know what they are doing compared to this dealer. AS well as someone who will answer the dam phone! Ignorance! read more

This dealership has consistently advertised online they have the basic model Chevy EV Bolts. We have stopped in twice now because of them being advertised on their site. When we arrived we said we saw the TWO standard (not premium) bolts online and wanted to look at them. Chance the salesman said that the white one just sold but they have a grey one. I said i thought the gray one online was $26,000 and he said no its $22,000. He literally turned his computer screen around and said no its $22,000. So we took it for a drive and ultimately wanted to purchase it. After the application and everything he comes back and tells us its $33,000 because its a premiere and it is all they have in stock. So he tried to bait and switch us. He never said anything about it being a premiere version before we test drove it and again he literally told us it was $22,000! I find this very unethical, insulting, and a complete waste of everyones time. I will never buy from this dealership even if they get the standard bolts back in stock because of how unethical and disrespectful our experience was. read more

I have shopping new cars and found a car that I liked at AutoNation Gilbert. I worked the deal in person, via email, and phone calls prior to the purchase. Do your homework and come prepared with online car price and interest rate and you shouldn't be disappointed. There are certain steps and sales opportunities the dealer is going to throw at you, so you should know what you want when you show up, don't decide in the finance sales office. Overall I am very satisfied with my deal. I used the Costco program which provided some additional financial benefits. read more

AutoNation is literally the last place i would ever come back to, refer anyone to this place, there service department is horrible. I bought my 2017 Chevy Tahoe 5 months ago, within less the 30 days something was wrong with the engine, took it in, they said it was because lack on transmission fluid. 4 months later the engine started to act again. So i had to call towing for the vehicle to be picked up and take to autonation. Mind you we got the premium warranty package. I paid out of pocket 150, they didn't provide a car rental or anything to accommodate us for it. even though they knew, they would have the vehicle for awhile. it's been at there shop for more than a month now, still no vehicle. The service guy (Chase) has been ducking our calls about getting a rental, even though the warranty said it would cover it.. like this is really unacceptable for a big company like theres. there is no reason why my wife should be without a vehicle for that long. And all they have to say is "it's part of life, this is the world we are living in right now!!! Come on the vehicle was purchased for 47,000 and that's the best you guys can do!!! SMH. read more

Very nice and friendly people. Unfortunately they don't have the slightest notion of what constitutes customer service. I foolishly bought a series of oil changes when I bought my vehicle. It's about a 50 minute drive to the dealership but I was willing to do so to support my friend Doug (who apparently no longer works there). After waiting almost two weeks for an appointment for an oil change, I took my car in today. Shortly after I arrived, I received an email advising me that I had missed my appointment (I was sitting in the lobby when I received the email). After waiting over two hours, I tracked down my service advisor. She didn't have the faintest idea who I was or what sort of car I had or what it was there for. After shuffling through an large pile of paperwork she found my work order, and advised that they had not started on the car because a worker had gone home. I couldn't wait any longer (2 hours for an oil change and still not done?). I left, and won't go back. I'm writing off the investment in the prepaid oil changes. And although I grew up in a Chevy town (oldest plant in the US), and had planned to help each of my kids by a Chevy SUV for Christmas this year, I've decided I won't be purchasing any more Chevys. The service department is obviously understaffed and I don't have time to deal with their mis-management. Farewell Chevy, hello Korean manufacturers! read more

This dealership is very poorly run, and lacks customer service and communication. After I dropped my car off for service I was told that they would run diagnostics on the car, and call me back within 1-2 hours when they had found the problem. 6 hours went by and I still hadn't received an update from them, so I called to check on it. I was told that the car wasn't showing up in their system (had they somehow lost my car???) and that someone would be sent out to service to check on it. 2 hours later i received a call finally telling me what needed to be repaired on the car. From there on out every time I called my supervisor Adam to check on the car there was no response. It would take countless phone calls and messages before he would finally call me back hours later. The only reason this place isn't getting 1 star is because they fixed the issue with my car (even though it took twice as long as it should have). You're better off taking your car to a different chevrolet dealership so you don't have to deal with the frustration this dealership will cause you. I won't be returning. read more

This is the worst car dealership alongside Earnhardt Dodge. They pride in customer service but every worker is standing around in their offices doing nothing just chatting shit when there's customers waiting to be helped. There's only one good salesman a nice young black man that was very helpful and understanding on my first visit. Somehow I still need a cosign when I have income, There's nooo one to cosign for me so shut up about it. I work very hard and you guys still tell me to my face I can't buy a car. Give you all my info it's unbelievable. I BUY INSURANCE FOR A CAR AND YOU GUYS WONT LET ME GET IT. I WAS THERE FOR 8 hours for no reason and you guys didn't care. This is crazy. Why do you treat young people so unfairly? I'm a rapper I don't have a normal paystub for that. It's not like a normal job. You guys suck at your job get a new one. I need a refund right now for paying Progressive to cover one of YOUR CARS. OR I'M CONTACTING CORPORATE AND GETTING ALL OF YOU FIRED. read more

This review for a new vehicle sale only. ROBERT HILL! Fair deal with a superb salesman. I have bought many vehicles in my life and my salesman, I can clearly say, was the best of them all. Robert Hill is his name. I'd recommend him to anyone. I have in fact, I will buy from him again and again even if he changes to another dealership. I am Robert Hill Loyal. Larry K. read more

Robert Lopez worked so hard to find my family and I a car. It took a few weeks, and some back and fourth with the banks, but he got it done and found me an awesome used vehicle with low miles, a good price, and everything we needed. He even helped me install my carseat in 105 degree heat with my screaming one year old outside. Thanks Robert Lopez for going above and beyond! read more

AutoNation Chevrolet Gilbert - Car Dealers Near Me - Gilbert, Arizona

Purchasing the truck was OK but recalls were not performed so I had to use a loaner and drive back to Tucson. The trouble started with finding the repaid maintenance was a rip. First oil change included with Chevy second Cost $144 and over at 2 years I Paid $476. I contacted Nic Bifano the finance person for purchase and after several back and forth he said he submitted the paperwork 1/25/2022. He said the refund would go back to GM Financial that held the loan. Traded the truck in 3/17/22 and paid off the loan. No credit to the loan amount from Autonation. To date I have not received a check. I sent a letter to Autonation Gilbert 3/29/22 with the mileage statement on trade in date and the loan paid in full letter and requested GAP refund. To date 4/20/22 I have received no no phone call, no email and no correspondence and certainly no check. I called GM Complaints and they said contact the dealer . . . They just don't seem to care about you after the sale - wish I never paid for the add on's. I am out over $1,000 in refunds and may never get a response from them read more

This dealership is an absolute joke, from their sales department to their service. Anytime you need to take your vehicle in for a service, it is never covered under the manufacture's warranty or the extra warranty they haggled you to purchase so you would "never have to come out of pocket on repairs" as they said when you bought the vehicle. I purchased a vehicle from them with 11 miles on it and it has left me stranded 3 times and each time i have had to take it in, i am having to come out of pocket. You can never get anyone to answer the phones or emails; their website for scheduling service also never works. Not sure what the point of making a service appointment is either. When you make an appointment, they cant get to it for the next 3 days and then another 3 days to get a diagnoses and your vehicle back for a REGEN DPF on a vehicle that they say is "maintenance" related though you cant get a straight answer there as well. "You dont drive it hard enough was the last answer," which is an absolute joke. Of course no loaner vehicles are ever available. Dont expected to wait any less than 3-5 hours to get your vehicle back for a schedule oil change either. Like i said, this place is an absolute joke. If you want to waste your money - this is the place. read more

Called 3 times and did the on line chat. They said they would get back to me. All 4 times no call back or e-mail.

AutoNation Chevrolet rates at the very bottom for customer service! They are all about getting you to spend your money there and then can't be bothered when a problem arises. Our experience is one that should have taken 10 minutes to resolve and ended up taking a month and a half. My daughter bought a new silverado LTZ PICK UP. After just over a year old the trucks battery died and the said it could take up to a week to replace. (REALLY) Hello! People need their vehicles to make it to work, school, shopping etc. I went over and jump started the truck and took it to a local auto supply and bought a battery and they installed it in about 10 minutes. My daughter contacted Robert Light and he told her they would reimburse her being as they couldn't get to it. Well that process took from December 7 to January 23rd with run around after runaround, excuse after excuse. In short, they did everything they could to not cover the warranty BUT WERE MORE THAN HAPPY TO SELL HER AN EXTENDED WARRANTY FOR $7,000.00 In short, go to a dealer that provides customer service and values their relationships with their customers. read more