I enjoyed working with this team with everyone from the General Manager Ed Lewis, to the sales manager Robert, to my sales person Jeffery Jackson. I knew exactly what vehicle I wanted, the color that I wanted, and how much I was going to pay when I walked in. My sales person Jeffery Jackson greeted me shortly after I walked in and offered to help me. He pulled my chair out for me, before I sat down, offered me beverages and snacks, and asked me what I was looking for. I told him exactly what I wanted and we began to look. He told me that there weren't any makes and models that I wanted on the lot so we looked through their system data base. We found similar makes, models, colors, and prices all outside of what I wanted. I was adamant, I knew what I wanted and was not willing to waiver from it. Mr. Jackson pulled up similar models to what I wanted and I was not having it. I was not even willing to look up at the computer screen if it was not exactly what I wanted. (lol) Mr. Jackson eventually got the sales manager Robert involved and they continued to look. After about one hour we came to the conclusion that the vehicle that I wanted was not in their inventory. Mr. Jackson gave me his word that he would continue to pursue the vehicle that I wanted. I told him that I am a patient person and that I looked forward to hearing from him. Literally as I was about to leave Robert exclaimed that he found my truck. I was thinking whatever, they probably found something close and are going to try to talk me into getting it. I was ready to say no. I looked at the picture of the vehicle, on the side it read Sahara, I rolled my eyes and exclaimed no! I said I want a jeep Wrangler, not a Sahara! Robert was like no, no, they're basically the same thing. (You know that we are trained not to trust sales people. I sincerely thought that he was just talking and was trying to tell me anything, I wasn't trying to hear it. lol) Another gentleman intervened, I sale Jeeps, the main difference is the fenders. I looked through all the pictures and finally was like ok, ok, ok, I think I can mess with that, I think we found a winner. The vehicle was in another city so we signed the paper work, ordered it, and it was on the way. This occurred on a Saturday and the vehicle was ready for pick up on Tuesday. When I came to pick the vehicle up the general sales manager Ed Lewis engaged in conversation with me where he thanked me for my business and pretty much asked if there was anything else that he could assist me with. I told him of one more thing that could be done to satisfy me and Mr. Lewis obliged. Everyone involved in this sale was patient with me and possessed immaculate customer service skills. I know that it is easy to think that they were nice to me because they were trying to make a sale but I'm sure everyone can relate, I have been to countless places to spend my money and received horrible customer service. Generally, employees do not care anymore what you came to buy or what you want to spend, if they are not in the mood to deal with the general public, they show it. These men were so patient, light hearted, determined, and willing to help me. We also have to keep in mind that all this occurred before the credit check and before the verification of employment. It's one thing for a sales person to be kind to you before they acquire your credit score and income and another thing for a sales person to be nice to you afterwards. They didn't know what or how much I could truly afford. So on to the auto financing, I am a banker by profession. My end goal was to finance the vehicle through my credit union. I personally went through the paperwork of all the charges, got my calculator out and calculated everything. (I had to make sure there weren't any hidden fees on there that slipped past me! lol) Everything added up to the penny. The tags, interest, shipping charge, everything was on point! It wasn't that I understood the paperwork because I am a banker (even though that helped), it was simply written out in laments terms. The end result was ,there was no reason to finance with my credit union because the financing was neck and neck. Surprisingly the dealership offered me as good a financing deal as my credit union. Oh yes, last thing, Auto Nation offered me literally double what CarMax offered me on the trade in. So long story short, I am a very strong willed, I want what I want, savvy banker and to my total surprise, these gentlemen completely wowed me. I got a great deal, a great trade in value, and great financing. I'm happy. read more

We had to purchase a new vehicle after our engine was gone in our old one. My dad only drives HONDA and so naturally we were going to purchase a new one. I emailed some questions etc on their website and was contacted a few hours later by Michelle Renfroe. She was very professional, courteous, helpful, and most importantly not pushy!!! We had the easiest time finding the CRV he wanted, negotiating the price, setting up time to test drive, financing and getting the note we wanted, etc. The whole experience was shocking to me because I've always dreaded the process leading up to purchasing a vehicle. This was so easy and quick. We are very happy and highly recommend this dealership and dealer. The finance man was straight forward, honest, and informative and didn't even try to do what we all know they've done in previous years at all dealerships. He knew our time was limited due to a meeting we had and he got in, explained everything, advised well, etc and I was highly impressed. I would give them a try, if your on the fence about it, it doesn't hurt to see and ask for Michelle Renfroe. read more

I have always wanted an older Subaru Outback but they don't come on the market very often. Imagine my surprise when I did a search a week and a half ago and two 2002 Subaru Outbacks popped up! One white and the other black. The white one was closer to our home (Wolfchase area) so we checked it out first. It was less expensive but seemed to have some issues we didn't want to deal with. The next morning I called AutoNation to ask if the Subaru was still available. They weren't sure but would have someone call me. We headed out to the dealership because we also wanted to look at Honda CRV. Michelle R. greeted us when we arrived and said the Subaru might not be available for release yet because it was still being serviced. When she saw how much it meant to me she was able to get the keys and let us go for a test drive. We were sold. It's an absolutely beautiful car with low mileage and just one previous owner. We've had it a week now and love it more every day. We will definitely be doing business with AutoNation Honda 385 again for our next vehicle. read more

Excellent experience. I purchased a new Honda CRV from Tim Wilson (salesman). He was very knowledgeable on the levels, options, and accessories available in the CRV. He took the time and listen to the options that were important to me. Didn't purchase the car on my visit, but never felt pressured. Tim responded to all my emails and text messages promptly as I continued my research. When I did come in to purchase the car, Tim had everything organized and ready to go. We took the car out for a quick spin, then Tim had the car cleaned and fuel tank topped off while I completed the paper work. Very straight forward process. And the service didn't stop when I drove off the lot. Tim has contacted me a several times after the purchase, just to make sure I was happy with the car and to answer any questions. If you're going to purchase a Honda, I highly recommend Tim Wilson at AutoNation 385. He made the purchase of a new car an enjoyable experience - as it should be. Rick read more

Christmas is a great time to shop for a Honda! I inquired about a new 2016 CR-V through a corporate purchase website. I received a call from Tim Wilson less than 30 minutes later. Tim couldn't have been more accommodating and interested in helping us. I let him know we'd probably come in to the dealership in the morning and, even though he wouldn't be on duty, he said there would be a colleague who would take great care of us. Turned out my wife wanted to go look that afternoon! A quick call to Tim and we were on our way to meet with him. Despite having another couple he was working with at the time, Tim went out of his way to find the vehicle we were interested in, get us on a test drive, get our used car appraised, write and present our offer to his manager, and arrange our purchase and pick up of the new CR-V the next morning. He even made it in to the dealership early so we wouldn't be inconvenienced! Highest marks go to Tim! We highly recommend him! read more

After my car was wrecked on 7/8/16, I went into Autonation Honda 385 looking to trade it in and purchase. I did a browse online and ended up on Edmunds.com bc they contacted several dealers at once for Internet pricing. Michelle Renfroe at Autonation Honda quoted me a phenomenal price for the 2016 Honda Accord Sport. I had my Capital One pre-qualification for financing letter and was ready to test drive. Michelle was a delight from beginning to end. I ended up purchasing the only car I loved and had my eye on...for more than $4k off the ticket price. The financial manager Greg was knowledgable and friendly. I ended up financing with Honda because they gave me such a low APR! I left out with the car of my dreams, no hassling or harassing from them. They were supportive and never pressured me. I'm so glad I went to this dealer and will send many people their way in the future! Thanks Michelle, Greg, and Autonation Honda 385! I love my new ride!!!!!! read more

I went through the TrueCar route to make sure that I got a fair price on the cars that I was interested in. Once decided on which car to purchase then we had to decide on which Honda Dealership to work with. This is when we were contacted by Tim Wilson at AutoNation Honda 385. There were other dealerships vying for our business but what set Tim apart was that he was never Pushy and always Polite and Courteous in all communications. Just to show how Tim and AutoNation Honda 385 went above and beyond they honored the TrueCar price, even when it changed prior to closing the deal. The entire process was laid back and professional with the focus of making sure that we were comfortable and confident with our purchase of our 2017 Honda Accord. If you are in the market for a new Honda or a used vehicle, do yourself a favor and let Tim Wilson at AutoNation Honda 385 and entire staff show you what customer service and customer care is all about. read more

Everyone at this dealership was so helpful, from Adam in service who let the sales staff know I was interested in trading in my 2003 Civic EX, to Jill our salesperson to Patrick, the Financial person. They all listened to our concerns, my wish list and financial position. I left with a beautiful, low mileage 2013 Civic EX that is just a dream. My first day home, I managed to kill the battery, but the dealer replaced it with no fuss. We always go here for service on our Hondas but this was our 1st purchase here. There was no hard sell, just an intelligent dialog. The next evening, we were at a charity event and Tim from the dealer came up to us and introduced himself saying he had seen us at the dealer the day before! That was so nice of him and is an example of the quality of the staff. I would highly recommend anyone looking for a new or used car to go the AutoNation Honda 385. Thanks for a wonderful experience!! read more

Timothy Wilson assisted me with my recent purchase of a 2015 Honda Crosstour. I was originally undecided on whether I wanted a new Pilot, CRV, HRV, Accord...I was only certain that I wanted a Honda. Timothy was very patient as I test drove the Pilot, Crosstour and Accord Hybrid. He even humored me when I had my kids test out the roominess in the CRV and HRV. When I narrowed the decision down to the Accord Hybrid and Crosstour, he could really tell where my heart was! As far as price, I feel that we got a fair price with our trade-in and purchase. I was pre-approved and didn't have to wait on financing, I shared with Timothy that I really just wanted to negotiate the price, sign the paper work and be on my way. I was very pleased with the entire transaction and will deal with Timothy and AutoNation Honda 385 if the need arises again in the future! read more

I went to AutoNation 385 to purchase my 2014 Honda CRV I saw on the internet. When I arrived, the price was quite a bit higher on the sticker. They sold me the CRV for the much less price I saw on the internet with no problem. Alicia with internet sales dept was very knowledgeable about the vehicle and showed me how everything worked and even set up my phone info for me. The test drive was fun and I felt like I had known Alicia for a long time, she was so pleasant with conversation. I was pleased to get a full tank of gas too! The wait to pay for the car took a little while, but the gentleman was very pleasant as well. He explained all the extended warranties and helped me choose what I felt was right for me. Everyone was great, no pressure and answered all my questions. I am very pleased with my new ride, and would definitely shop there again! read more

Initially we were shopping around with different Honda dealers regarding the purchase of Honda odyssey touring elite. After I had a brief web chat with AutoNation 385, Mr. Tim Wilson contacted me and answered all my questions. He is very knowledgeable, polite and friendly. He also sent the quote matching the price with our previous offer from other dealer. Also the manager Mr. Danielle Anderson contacted us next day and offered us the best deal. The same afternoon, we drove to AutoNation 385, Tim helped us with test drive and bought our dream mini-van on the same day. He walked us through every step of financing too. We are so happy to drive home with new Honda Odyssey. We highly recommend Mr. Tim wilson, Manager Mr. Danielle Anderson and Autonation 385. Best Honda dealer. read more

Overall the experience was the best I've had by far! I had been looking for a car since January and wasn't having any luck..so come the month of May i decided to inquire about the 2016 Honda Civic. Tim Wilson over at AutoNation Honda 385 on Hacks Cross Rd Memphis Tn responded quickly to my emails and had the cars lined up for me once i arrived there after work. He had the colors available and different models. I ended up testing driving one and it had everything plus more that i was looking for! Actually it was the next model up with sensering :-) I purchased the car on Wednesday and picked it up on Friday morning so that he could show me everything in detail about the car...so if you're looking for someone to get the job done..just ask for Tim Wilson! read more

Everyone @ AutoNation Honda Mendenhall were fantastic to me and my husband. They were informative, polite, and personable. Their grand opening just happened to be going on when we visited them. We got to eat hamburgers and hotdogs, soda and chips. Chris was our sales guy and he was super sweet to deal with. We have a son his age, and i know his Momma is a proud one! We also worked with Ken Hubbard, who was also super nice and extremely helpful. They answered all our questions, and worked with us to get us exactly what we were looking for. These folks are top notch, and as a long time Honday ower, i can guarantee we will be coming back to them when we need another Honda. Thank you Chris and Ken!!! AutoNation Honda Mendenhall - YOU ROCK! read more

We went in just to look, were not buying, was planning on the end of year buy. Jill Webb was are salesperson. She is a very nice person with a bubbly personality. She sat us down and went thru a checklist of things we were looking for in a new car. Had us test drive a model that was close to what we desire. Went in and decided on 3 different colors we would get if were available, and they found one at another dealership. Didnt get a headache from haggling over the price we wanted, go it for what we wanted. The financing went smoothly with PT. He even was able to get us a cpl of extras because my husband and i we consider valued customers. Were very happy with the way everyone treatted us. read more

Met some wonderful people at AutoNation Honda 385! Patrick B is a Star - Went over and beyond to help us get the car we desired. Since we were new to the neighborhood, we did not have a car and he was gracious to pick us up. Sure there was a sale at the end of the road, but he was focused on the journey. For those who say, he has been adequately compensated, I say these are two different things! He made the journey a little less stressful for us. Every one of his actions made us feel valued, and left us with the impression that this, the sale, was as important to him as it was to us. I would wholeheartedly recommend AutoNation Honda 385 to anyone who is in the market for a Honda vehicle. read more

LOVE the service team here! I bought my 2014 Honda Civic from Patrick, who was super patient with me. He fielded tons of calls from me asking questions as I was car shopping. Robert Taylor is my go-to guy for service. I always call ahead and ask for him. He gets me in and out very quickly when I go in to get my oil changed. He is always on point and knows my car. He's professional and provides excellent customer service. If you're looking to test drive a Honda, I highly recommend Patrick - Anyone who can sell me a car and not get aggravated is a rock star! If you need service, Robert is your guy! Thank you so much to my car team at AutoNation Honda! XOXOXO ~Kristie read more

Tarus Watson was my salesman at 385. I walked in looking for a new vehicle. He recommended the 2017 Honda Accord , at first I was apprehensive as I've never owned a sedan type of car. I test drove the vehicle and fell in love. My daughters were with my and Tarus and the rest of the staff at 385 were so nice and patient with us. Tarus even bought my girls snacks from the vending machine.. I could go on and on about his excellent customer service. I am so glad I choose to come into this dealership, I am extremely satisfied with my purchase and my choice. I look forward to a long standing relationship with the staff at AutoNation Honda 385!! Great job everyone!!! read more

An exceptional experience in finding a Pilot that I was comfortable. Sales people that I met were very helpful in answering questions, keeping me informed about available models, and letting me know ASAP when new inventory was in; especially Michelle Renfroe. I started out looking for a 2015 model, but timing was not good as there were very few available (based on my requirements) due to 2016's in production and an early release vs. other dealers. Glad I waited on the 2016's, as look and feel are better than I expected; significant improvement over the earlier models. Honda will obviously be my first choice when in the market again for a new auto! read more

My salesman, Mr Ron Counts, was and is the best car salesman I ever made a deal with. I have purchased three cars using him as my salesman, I find him very trustworthy, he is a good listener. I called him and told him what I wanted, and he emailed me exactly what I wanted. I went to see the cars and liked all of them, but made my final selection, but could not meet an agreement on the price. No pressure from Ron. I thought about it for three days and went in and paid cash for my car. The only part I did not like was that I still had to talk with the finance manger, which was a waste of MY time. I love my car and I think I got a good deal. read more