We called ahead of time to inquire about selling our car. We spoke to Cody over the phone who was incredibly helpful and able to answer our questions. We made an appointment to go in and sell the car after he gave us a quote. The car we were selling had some major issues so we were a little skeptical about getting the money for it. Appointment day came and we went in and met Cody. He walked us through the steps, checked IDs and title, explained the paperwork step and step and let us know he would have the check in about 20 minutes. The entire process took less then an hour and we walked out with check in hand. No photos as it is a car dealership and you don't really need much imagination to know what it looks like read more

I really wish we would've checked the Reviews BEFORE we decided to purhase our Honda CRV here! We paid extra for an extended warranty, and was guaranteed by the Store Manager himself that the 4 things wrong with the car would be repaired as soon as they had a mechanic on hand, as he was on vacation, but that Warranty would definitely cover anything from day of purchase until the mechanic was able to get to it. As a matter of fact, a mechanic was seldom available and when he WAS there, he was so booked up or behind on work, that he didn't have the time to repair our 4 problems we had from day 1 ! After several face to face conversations with the Manager about these problems, he told me we could "take the car to any Certified Honda Mechanic or Honda Dealership and for a usual upfront fee of $400 they will repair your car and AutoNation will cover the costs of repairing your vehicle... The dealership closed it's doors BEFORE our warranty ran out but we haven't been able to get any resolve about repairs needed. After speaking with a corporate agent at their corporation, I was givdn a case number and was told i could go to another AutoNation store in Columbia, SC (244 mikes from our house) or to a local Honda dealer, which we did. They couldn't ever get in touch with the corporate office but repaired our car and then had to be paid. We are NOW trying to get reimbursement for the repairs thar were needed ever since we purchased the car! I am hoping AutoNation will stand by their promise to honor the warranty because they closed their dealership before the written warranty was up! That would be the Right thing to do! Don't you think? If this is resolved properly, I may change my review but as for now, I feel that I will NEVER tell anyone to go to AutoNation to buy a vehicle, nor will we go there again! And if you purchase an extended warranty, BE SURE IT'S FOR THE TERM YOU SPECIFY AND NOT FOR THE SAME TERM THEIR WARRANTY IS IN THE CONTRACT! OURS WAS SUPPOSED TO BE FOR THE WHOLE TWO YEARS. read more

The lack of communication and transparency since i've been having problems with my car trust i've only had for 4 months is astonishing. My car is having problems that 100% predated my ownership and that's been confirmed by multiple technicians, my brakes are already deteriorating and this is all completely unacceptable because there should be some standards within the cars they sell. They sell you a dream, and turmoil. I have been told several times that i'd receive communication or updates from their corporate office as well and instead i've received nothing. It's been an extremely stressful situation because in top focusing on my schooling as a college student i have to figure out how to communicate with this dealership without any means. Save yourself the trouble and don't buy a car here!! read more

I would give them a zero. I bought a car almost 60 days ago. No title or information from him. These guys are crooked and I am getting legal help with my issues as we speak. Do Not go there read more

Strap in, this is gonna be long but worth the read if you don't wanna waste your time and most importantly, your money. I heard about this place through mutual friends and being in the market for a new vehicle for myself and 3 kids, started looking here first. They had exactly what we needed and at a great price online. I did an inquiry and Joshua Tran reached out on a Thursday. We settled on me coming in that upcoming Monday to test drive and pursue financing. He has great customer service and even confirmed on Saturday with me. Monday comes and I even leave work early because we all know it takes hours to purchase a vehicle. We are 10 minutes away from the dealership and he calls me to let me know that the vehicle was recently brought to their dealership, even though it had been on the website on Thursday, and wasn't prepared for a test drive. At this point, we were almost there and I don't get a lot of time off so we decided to go and at least view the car. Long story short, we see the car and visually it looks great besides needed a clean on the inside and he claims they do an extensive inspection on the car before I would leave with it so we proceed with the deal. Obviously, this is my mistake for deciding to purchase a car without test driving but again, on GOOGLE they have great reviews. Fast forward, the deal is going great, it's not taking too long to get everything signed and explained. Here comes Jay; mind you I later found out their reviews on Apple Maps are not great and go in great detail about Jay. He's the fast talking finance guy who seems so bothered if you even ask him the slightest question. So I technically bought the car Monday, wasn't able to pick it up until Thursday of that week due to it having to be detailed and thoroughly inspected, or so I thought. For accuracy, I picked the car up February 28th. Everything is going great, it's driving great and no issues besides it might need an oil change? Fast forward to March 14th, I drive to Durham and back in the same day which is the furthest I go within 30 days of having the car. As soon as I get back to Charlotte I notice one of my rears tires do not look good, I could see wire almost on of them. I take a picture and send it to Josh as I'm almost certain the car would have new tires on it before they would sell it right? He says the service department won't be open until Monday as it is Friday evening. I could tell they wouldn't last until then but here's to hoping. I drove the next day only 20 minutes from our house and by that evening one of my back tires blew. This was Saturday. Sunday I went and bought two used tires for the rear so I could at least make it to the weekday and go to the dealership. The weekday comes and I have work of course so I try reaching out to them on the phone specifically asking for Colin, the general manager. I really just wanted to see if I could be reimbursed because I don't feel it's reasonable I have to buy tires for a car I just purchased. I called him Tuesday and left a message with his team and no call back, I did the same thing Wednesday and Thursday morning. At this point I'm furious because I'm a new customer and clearly he is not too concerned to help rectify what I feel is a small issue. As mentioned before, I have 3 kids and I just bought a new car so it's not like we have money to throw around. Independence is about 30 minutes from our house and between work and school schedules, I didn't have time to make it there when I wanted. However, on Thursday after trying to call again, later that day I went to a third party auto place for a wheel alignment because it was mentioned I needed one when the tires were put on. The guy there then let me know that they couldn't even do it because the tire well was bent, suspension on the car was crooked and the bottom of the car was entirely rusted out. These fixes would cost me in upwards of $3000. read more

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i purchased a car from here on 2/28 by 3/10 the car had went down drive train issues popped up out of nowhere when attempting to schedule service for the car i couldnt get anyone to answer the phone, ended up going to the dealership as a walk in one day after work and realized they are permanently closed!!!! took me 4 days to get corporates number and since speaking with them still getting the run around i now have a car that i cant drive a payment that im liable for and a corporate office that doesnt care and wont rectify the issue! unsatisfied is an understatement! angry still an understatement! at this point i dont even want the car or to ever in my life deal with autonation again i would not and will not be reccommending them to anyone ever! p.s. my issue as of 04/16 still has not been resolved and i have yet to hear from corporate! read more

Purchased a car two days ago, great experience. I worked with Larry and he was very kind and professional. I am nervous about whether some major concerns will arise, but I'm trying to trust that everyone was honest and on the up and up. So far I love the car. read more

I sold cars back in the 1980's for 4 years. Yes that was a long time ago but I know how to treat people as I own my own business now for over 40 years. I was quoted 28% INTEREST ON A CAR AND WHEN i BALKED AT THAT THEY CAME BACK AT 14.99 and had an 899.00 processing fee on top of that. They said that's standard in the auto business now. They must think that you as a customer are definitely as easy mark and let's see how much we can bilk out of this customer. Finally they ran so many inquiries on my credit it dropped 100 points. Stay away, I repeat STAY AWAY from this so called dealership unless you want to lose your shirt! AVOID, AVOID, AVOID!!! You''ll be glad you did! If only I had read the reviews first and saved me a lot of mental anguish! read more

Honestly, one of the worst experiences I have had at a dealership to date, and I really hope people take the time to read the bad reviews. To start with, I was passed around between three different sales guys and originally came to this dealership bc I was quoted an offer of $22K on my 2022 Acura ILX. I was also told that there might be more negotiation room if my car was clean when I got there (it was very clean). When I got to this dealership, the offer quickly changed to $20K as their plan the whole time was to bait me into coming so they could lowball me and hope I just went with it. Mind you, I drove two hours to this dealership from where I lived on false pretenses. I was very stern with the salesguy, Will, telling him this lowball offer will not work for me especially bc I was already offered $22K via phone. Will knew I was irritated and asked me to relax some, but I knew exactly where this was heading. He went back to management and now we're about 3-4 POs deep and still no good offer. I walked out and went for lunch bc they weren't budging and I wasn't either. While at lunch, I called the dealership and told them to get me a PO just financing the 2023 Acura RDX that I came for straight out because I was done with the games and lowball offers on my ILX. Got through lunch and nothing, no PO was sent. I called back and requested it again; I was then told they will work on it. Then I got a call from a guy in management named Cameron, he said we are only $363 off and asked me why I couldn't just take that and stated is it just so you can tell people that you beat up the dealer? THE AUDACITY... This comment was so unprofessional, it was unreal. I told Cameron on the phone then, I will not be coming down, and it is not for bragging rights to beat up the dealer. I simply did not want to take a loss on my ILX and roll negative equity into the new deal. I requested AGAIN a PO just to finance the new RDX straight out when we hung up. When I got back to the dealer, I sat down in the lobby and here comes Cameron. He sat down and stated he could see financial issues down the road for me and why don't I just let them take my ILX off my hands. I looked right at him and said you can have it, but I told you the options which were give me what I want on trade in or finance the RDX straight out. He then smiled in my face and said, "you're just a hard one huh". After him basically asking me to calm down and stop getting so upset because he was trying to "work" with me, I told him to just forget it. At this point I had seen several as in 6-7 POs with them refusing to just give me the one I asked for on financing the new RDX and I was extremely frustrated with this guy, I wanted him out of my face. He then smiled AGAIN after knowing how upset and done I was and said "fine" and walked away. Cameron was the most unprofessional "closer" and did not handle business in any positive way on BOTH encounters I had with him. The dealerships plan the whole time is to beat you down, insult you and exhaust you so they can get the numbers they want out of you and take you to the cleaners on your trade in. So now they send the salesguy, Will, back over with a new offer, and finally they came up on my trade. It literally took me getting extremely upset and taking my trade in off the table for them to give me a solid offer. I stayed stern that the trade in was off the table because Cameron completely ruined that for them. So now here comes Erin, their last hope... He comes out to the lobby and by this point we all know he has been warned about me bc I was HOT. Erin did handle things professionally and respectfully; he took the time to get to the bottom of why I wasn't trading my car in anymore and listened to my concerns. He ended up offering me full payoff plus some. But why did it take all of this to make a deal happen? I was there from 1030A-6P that day and it was a complete nightmare. Drum roll... THEN they asked me to give them a five-star review when leaving, I refused because what a joke!! Unless you genuinely like losing your mind, I would recommend going elsewhere. read more

There's a reason they ask you multiple times to leave a review before you even leave the dealership. I purchased a truck with an extended warranty on May 5, 2023. The salesperson was great! The rest of the experience has left quite a bit to be desired, starting with financing. I was quoted an outrageous APR; when I inquired as to why the rate was so high, I was informed it was due to my credit score. Interesting...I have excellent credit, and I was already pre-approved through multiple other lenders at half the APR I was quoted at the dealership. The finance rep informed me I couldn't use my lender of choice, as they wouldn't approve the loan. After I insisted they send everything to my lender, the loan was approved. Fast forward four months. I contacted the extended warranty company to request the remaining coverage be cancelled and a prorated refund. I was told I had to contact the dealership directly. After finally getting someone to call me back after multiple attempts, they requested I email documentation necessary to cancel the warranty. My first email was sent 9/22. I followed up on 9/26. No reply. I followed up again on 9/29. No reply. I escalated the request to the general manager. I followed up on 10/10. No reply. Again on 10/19. No reply. I called on 10/19 and spoke with the GM, and was informed the process takes six to eight weeks. I followed up on 11/27, nine weeks after my initial request. No reply. On 11/30, I called the dealership and requested to speak with the GM. After waiting on hold for ten minutes, I was informed the GM was in a meeting. I requested he return my call. He didn't. On 12/1, after eight emails and a multitude of phone calls, I have yet to hear anything from AutoNation or any of its employees regarding the status of my request. I have also not received a prorated refund. Unless you enjoy being strung along and outright ignored for months, including by management, you'll likely want to shop elsewhere. read more

If you are in the market for a vehicle, please do not purchase from Autonation in general but more specifically, Autonation USA, located in Charlotte NC. DO NOT BELIEVE ANYTHING said to you by GM Cameron Hudson, as well as GM Colin Rundell, for they both are dishonest. Autonation sold me a faulty vehichle under false pretenses. Please, don't take my word for it, check reviews, not only on Google, but also on Yelp, BBB, Consumer Affairs and Reddit. Autonation USA, customer relations is also a joke, for they do not return calls nor do they respond to emails. STAY AWAY FROM THIS PLACE, unless you want to be cheated. read more

Save yourself a stop when shopping for a used car. AutoNation USA in Charlotte is a joke. The best part about my experience was Michael, my salesman. He was kind and helpful, and without him, the sale would not have happened. I found the 2015 Jeep I bought online, so we set up a test-drive and the experience was great. Travis, the sales manager spoke with me about still being able to make the purchase happen, even if I was still waiting on the settlement payment for the loss of my previous Jeep. First red flag was that the sticker listed a storage bag for the Freedom panels, but one was not in the vehicle. Travis said he would check on that, but I still don't have it. Enter Jay, the fast-talking, schmoozy finance guy, who told me I "looked smart" when he knew nothing about me, who sold me the Veritas Global Protection. That was why he had the paperwork already printed up including the additional coverage. I knew his game, but I still knew I needed a protection plan. Jay told me I would receive my copies of the paperwork via email. I didn't expect to have to check my email for weeks for my bill of sale and the protection plan, which I needed because I was beginning to have mechanical issues. I had to call the dealership manager to ask him to send me the paperwork, and I got a very rude attitude from Jay with no apology for the delay. The mechanical issues were not just little issues. I had thousands of dollars of repairs about which my mechanic had to spend a lot of time wrangling on the phone in order to have them covered even partially. I almost thought I was being Punk'd, and I was waiting for Ashton Kutcher to come out and tell me it was all a joke. It was as if there hadn't even been an inspection on the vehicle when it was brought in to AutoNation. I asked for the inspection record and received it, but I don't believe it was accurate with all the repairs that were needed immediately after my purchase. The only member of the team who followed up with me on his own to see how I liked the Jeep, if I had any questions, or needed anything was Michael Johnson. He was awesome. Grant Luker was kind, but eventually he even dropped the ball when I waited over a month (Dec. 4 to Jan. 8) to hear from anyone when he told me that he would bring my concerns to someone higher up. I have literally had my Jeep in the shop with the check engine light on a half dozen times and spent over $3000 additional dollars that were not in my budget for repairs on this vehicle in the short time since I made this purchase in late October, 2024. AutoNation has done NOTHING for me. I have given them the opportunity to turn my negative experience into a positive one, but they have done nothing. I would not recommend purchasing a vehicle from them and I would go anywhere but there when shopping for a vehicle. read more

AutoNation USA Charlotte and Corporate Office in Fort Lauderdale, Florida are shisters- good old fashion crooks. I bought this car on Friday, July 28th and returned on Monday, Aught 1st. Two weeks later and I have yet to receive a check for the amount of purchase. Sales Managers Sterling, Andy, and GM Colin Rundell have giving me the runaround for the last two weeks. I was told the check would be at the bank by Monday, August 14th. GUESS WHAT - NO CHECK. Corporate accounts receivable department shows no activity. The company will not provide me with information on the check, tracking number,etc THEY HAVE ALSO PUT THIS CAR BACK ON THE SHOWROOM FLOOR FOR SALES. THIS COMPANY HAS NO INTEGRITY!!! Corporate is worse! They refuse to help or have given me any solution on what I need to do. Complaints made to corporate and corporate has yet to reach out. You call both corporate and local office they transfer you to voicemail. I should have read the reviews before making a purchase with this company. So now I'm sharing my experience with social media, a lawyer, and soon action 9 news. Maybe now they will do something. read more

AutoNation USA Charlotte - Used Car Dealers Near Me - Charlotte, North Carolina

AVOID THIS PLACE AT ALL COSTS.....My father-in-law purchased a car from them in April of 2024. Six months later the car went down, he had a warranty on the vehicle which included and covered the engine repair. They will not honor the warranty and stated that he drove the car for an extended period of time with it overheating and leaking. This is a bold face lie, my father-in-law is elderly and literally stays in our area and goes to the store which is five miles round trip. Even if he ventures further than that it's nowhere far. He took the car to be repaired at a shop as soon as there was an issue. They did some repairs yet the car went down again about a week later. That shop never mentioned needing a new engine, however, the car was taken to AutoNation, who claimed he needed an engine and stated driving extensively is why the warranty was denied. We appealed it and it was denied again. The warranty company didn't even have the paperwork from Meineke to review before denying it. If this is the case then they sold him a LEMON! Who needs an engine after 6 months. We have been getting the run around since October and no one in this industry wants to take any type of responsibility, they would rather put the onus on the consumer. He is without a car, still paying a note and insurance, along with a credit card bill from the repairs at Meineke, which should not be the case. All of them keep talking in circles and no action or resolve is in their vocabulary whatsoever. The care is still sitting and they offered a engine that will cost between $3000/$4000 dollars. It's absolutely absurd that companies can do this to consumers with no consequences. I'll explore every avenue until something it done. They have the right one because I will not let this situation go until it's resolved. read more

Stopped in with my boyfriend to look at a few cars. Nothing impressive with the options available. The car we were most interested in has been listed as available online for three days, but has not arrived at the facility yet. We were assisted by Larry during our visit. Unfortunately, while Larry was friendly, he made at least 5 degrading and sexist comments towards me during my hour with him. Super disappointing experience! Would not recommend spending a penny at this facility! read more

this was such a great experience. I worked with a few people at the dealership and they made everything so easy. Dominic was my salesmen and he is such a ball of greatness. Stephen and Jeff were great as well. I didn't get a chance to see Hannah unfortunately. they got me in and out in the car of my choice extremely fast and worked with me every step of the way! thank you guys so much I look forward to doing business in the future. read more

AutoNation USA Charlotte - Used Car Dealers Near Me - Charlotte, North Carolina

These folks lead you on, lead you on, lead you on, then sell the car to someone else right under your nose. I had called and emailed repeatedly discussing that exact used car that I wanted to purchase. They continued to say they are busy and will get back to me. I had financing squared away and just needed the total price. They repeatedly said they would send me the final papers to sign. They never did. They sold the car to someone else after stringing me along for a week. Do not trust them. I never had to work so hard to try to buy a car, usually they try hard to sell to you. Not AutoNation. They suck read more

This is by far the absolute WORST car buying experience I've ever been through. For reference, I've bought, traded in and sold around 20ish vehicles as a consumer. I'll admit, the wool was pulled over my eyes this time, the salesman I had was a straight up liar...cut and dry, and the best bullsh*tter I've ever encountered, which I found out after the fact. The truck I bought had some visible scratches which weren't a big deal, however, when it came down to it I missed a very inconspicuous dented bumper which when I dropped the tailgate 1 time...well it left scratches along the bottom of the tailgate and not scratches that just buff out. This was not listed anywhere and was never communicated. CLEARLY the truck was not fully inspected. I was told to not drop the tailgate again until they could look at it so I brought it up to the salesman the next day or 2 and he ASSURED me I could bring it in to be looked at and to see what can be done. I took the truck and he drove it down to their service area. When he came back I was told the bumper would be replaced and tailgate paint would be fixed and that I would be given a call when parts were in. I didn't call or harass or show up...I trusted them. I never got a call, around 2 weeks went by, I FINALLY got someone on the phone after multiple times of being told I'd get a call back that never came. I was then told no one approved it to be fixed and they didn't agree to that, etc... I then took it upon myself to go back in to the dealership and convince and basically beg the sales manager. He finally agreed agreed to replace the bumper and fix the tailgate paint. He also asked me to not leave a bad review to which I agreed I wouldn't do that as long as the right thing was done. This comes down to integrity and honesty. Once again I was told I would be given a call when I could bring the truck in for the part to be put on and to figure out the tailgate paint. Again I didn't harass or call or anything...weeks go by and no call so I had to call again myself multiple times and again multiple times I never received a call back. When I finally was able to get the sales manager on he told me they ordered the wrong bumper since the one I need has sensors and I would be called when the correct bumper was in. AGAIN NO CALL BACK. I had to call myself and was then told they were waiting on me! Like I'm supposed to have telekinesis and know things out of thin air. I was finally able to get my truck there and the bumper was installed while I was given a loaner vehicle so I could come back the next day. As soon as I got home I found out the backup sensors aren't working and my Check engine light immediately came on the next day while driving to work. I called about these issues and was told to bring it back and they will address the issues, however, I have chosen to not go back and deal with this place. Keep in mind this entire process was over MONTHS not a short amount of time. Oh and they didn't fix the tailgate paint, they did an absolutely terrible buff job on it. I'm sure I left a few details out of the terrible interactions. There is no integrity and no honesty here. Please spend your hard earned money elsewhere. read more

Great people to deal with. They sold us a pickup and later on realized it had a problem in the drive train. Even though there was no warranty, they agreed to fix it for us. read more

Do not buy a vehicle from this dealership. They are dishonest and will sell a vehicle with a known issue and will not respond when you try to contact them with multiple emails and phone calls about said issue. They sold us a vehicle with a fuel line leak and refuse to do anything about it. They don't mind allowing a teenager to drive around in a ticking time bomb. He's without a vehicle now for at least a week and we have a $900 repair bill a month and a half after buying the vehicle. read more

was so excited too sell me a car that gave me nothing but trouble from the time i drove off the lot til 6 months down the line my transmission gave out. no support from the seller 0/10 experience read more

I arrived to AutoNation May 6th 2024 in hopes of selling a vehicle keep in my mind my vehicle is financed and has a lien on it. I ended up not getting an offer that I desired so I left, receiving a phone call back from AutoNation upon my departure offering a higher offer but I would have to sell to them May 7th 2024. I took them up on the offer and came back the next day and everything got handled I paid the difference to them through their POS kiosk system and signed paperwork and notary paperwork to release the title. The check to my loan company was to be issued and there was within 10 days to meet the 10 day payoff frame. Fast forward to today now June 7th 2024, no payment has been made to my loan company at all, I have had no follow up calls from Auto Nation only me making outgoing calls about the hold up of them paying the balance off. They have no urgency seems like by the way they constantly said the same repetitive things over the phone so I had to come in person to speak to the manager "CAM". He claimed they accidentally sent the wrong amount of a check??? and they are trying to send a new one. Then he states the new one was already sent as of May 31st. Then I come back today June 7th 2024 about progress or where the check is now the check was never sent. So as of now my credit will be impacted if I do not make a payment on a car that I no longer have and haven't had for 30 days!! The manager then states that he is sorry and moving it to priority when it should of been taken care of correctly, they were very much urgent when I needed to pay them the difference are taking their sweet time on their side. I shouldn't have to take a credit hit and then go through trying to get it removed , no process was smooth at AutoNation. I never got follow up calls ever since I sold the car, about updates about my loan being paid off either the care about the customer has not been there and still is not. I do not recommend this car dealership to anyone it has been hassle and very stressful process. read more

I bought a car from Auto Nation a little over a month. The back door would not open by the key fob but would with the button in the inside of the car. They took the car to the Nissan dealership to have them look at it. They acted like they were going to fix it. After a few days they came back and said that it would work if I used the button on the inside so I took them at their word. Also the automatic car start was working when i bought it. After a month the back door has stopped working and the key fob does not start my car. I have asked them to help get this fixed but was told no. I was a fool to buy the car with the back door not completely fixed. I will not buy a car from them again! read more

Great place, great staff, lots of vehicles to choose from. I recommend coming here for any of your vehicle needs!

This dealership has failed to come through on every single promise thus far. I've been calling and trying to communicate with them for over 6 weeks just to be told someone would call me back. I would not recommend on the basis that they have not followed through on promises and will not communicate once the papers have been signed. read more

Tim our sale advisor was amazing, very helpful! Made our process so easy and We couldn't be more grateful for all his effort! Thank you Tim & Paula for your patience with us. Would definitely recommend to friends and family! read more

If you go to look at cars DO NOT WORK WITH THE BALD BLACK GUY. You'll know who I'm talking about because his breath REEKS from all the bullshit he speaks. Came to check out 2 cars both were unavailable so they let me test drive a sonata, it ended up being out of my budget so I declined and tried to leave. The bald guy ended up trying to take over the deal thinking he could convince me but when I wasn't going for any of his numbers he tried to manipulate me into thinking I couldn't get a car somewhere else , as if this was the only dealership in charlotte."I didnt want to come into work today and sell cars but i did" what the absolute fuck does that have to do with me ??? You chose your career path not me . The guy I originally worked with was so nice i didn't get his name but he sat with us throughout the whole process and explained everything very well. He's the only reason this place is even getting stars. read more

I went to buy a suv from them and had the credit to do with and I was approved on my credit alone. They said that they feel it might go smoother if I add my wife on which I did and when I left I was told everything was good and come the next day to pick it up. I got ready to go pick it up around 3 and never heard from anyone so when I called now it wouldn't go through due to the age of the suv and now I have already was ready to put down $1000 but now they were asking for 3000 claiming the bank was asking that and the suv only cost 5848. Why would give 3000 which is over half of the cost to only finance just over 2000 and I had the credit and for 4 years nothing late on my report all paid on time living in a house and owning already a 2021 car. When I refuse to give them 3000 I seeked outside finance and then was hit with the same mess again even though I was approved for a 09 full amount compared to their 07 which had less miles than the 09. Then wait for it, they said they could get the loan to go through if they were to put me in a 2015 suv and my payments would be 400. Now i'm paying that amount for the 2021 why would I want to pay that amount for a 2015? I just need an used one to get around charlotte and with good credit and a down payment you would figure there wouldn't be a problem wrong! The whole thing was when they saw what my wife and I were bringing they decided to push for a more expensive suv instead of what I wanted and that they told me I was already approved for. AutoNation USA is a rip off and con artists scamming people. Don't go there they aren't legit or honest and wanting to take customers on a ride. I found better and got fully financed for a suz that was cheaper and it's doing just what I needed it to do. There is better out there. read more