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    AutoNation USA Charlotte

    1.9 (28 reviews)
    Open • 9:00 am - 8:00 pm

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    More of the review but I guess it's too long to add on yelp
    Miriam M.

    Strap in, this is gonna be long but worth the read if you don't wanna waste your time and most importantly, your money. I heard about this place through mutual friends and being in the market for a new vehicle for myself and 3 kids, started looking here first. They had exactly what we needed and at a great price online. I did an inquiry and Joshua Tran reached out on a Thursday. We settled on me coming in that upcoming Monday to test drive and pursue financing. He has great customer service and even confirmed on Saturday with me. Monday comes and I even leave work early because we all know it takes hours to purchase a vehicle. We are 10 minutes away from the dealership and he calls me to let me know that the vehicle was recently brought to their dealership, even though it had been on the website on Thursday, and wasn't prepared for a test drive. At this point, we were almost there and I don't get a lot of time off so we decided to go and at least view the car. Long story short, we see the car and visually it looks great besides needed a clean on the inside and he claims they do an extensive inspection on the car before I would leave with it so we proceed with the deal. Obviously, this is my mistake for deciding to purchase a car without test driving but again, on GOOGLE they have great reviews. Fast forward, the deal is going great, it's not taking too long to get everything signed and explained. Here comes Jay; mind you I later found out their reviews on Apple Maps are not great and go in great detail about Jay. He's the fast talking finance guy who seems so bothered if you even ask him the slightest question. So I technically bought the car Monday, wasn't able to pick it up until Thursday of that week due to it having to be detailed and thoroughly inspected, or so I thought. For accuracy, I picked the car up February 28th. Everything is going great, it's driving great and no issues besides it might need an oil change? Fast forward to March 14th, I drive to Durham and back in the same day which is the furthest I go within 30 days of having the car. As soon as I get back to Charlotte I notice one of my rears tires do not look good, I could see wire almost on of them. I take a picture and send it to Josh as I'm almost certain the car would have new tires on it before they would sell it right? He says the service department won't be open until Monday as it is Friday evening. I could tell they wouldn't last until then but here's to hoping. I drove the next day only 20 minutes from our house and by that evening one of my back tires blew. This was Saturday. Sunday I went and bought two used tires for the rear so I could at least make it to the weekday and go to the dealership. The weekday comes and I have work of course so I try reaching out to them on the phone specifically asking for Colin, the general manager. I really just wanted to see if I could be reimbursed because I don't feel it's reasonable I have to buy tires for a car I just purchased. I called him Tuesday and left a message with his team and no call back, I did the same thing Wednesday and Thursday morning. At this point I'm furious because I'm a new customer and clearly he is not too concerned to help rectify what I feel is a small issue. As mentioned before, I have 3 kids and I just bought a new car so it's not like we have money to throw around. Independence is about 30 minutes from our house and between work and school schedules, I didn't have time to make it there when I wanted. However, on Thursday after trying to call again, later that day I went to a third party auto place for a wheel alignment because it was mentioned I needed one when the tires were put on. The guy there then let me know that they couldn't even do it because the tire well was bent, suspension on the car was crooked and the bottom of the car was entirely rusted out. These fixes would cost me in upwards of $3000.

    AutoNation USA Charlotte and Corporate Office in Fort Lauderdale, Florida are shisters- good old fashion crooks. I bought this car on Friday, July 28th and returned on Monday, Aught 1st. Two weeks later and I have yet to receive a check for the amount of purchase. Sales Managers Sterling, Andy, and GM Colin Rundell have giving me the runaround for the last two weeks. I was told the check would be at the bank by Monday, August 14th. GUESS WHAT - NO CHECK. Corporate accounts receivable department shows no activity. The company will not provide me with information on the check, tracking number,etc THEY HAVE ALSO PUT THIS CAR BACK ON THE SHOWROOM FLOOR FOR SALES. THIS COMPANY HAS NO INTEGRITY!!! Corporate is worse! They refuse to help or have given me any solution on what I need to do. Complaints made to corporate and corporate has yet to reach out. You call both corporate and local office they transfer you to voicemail. I should have read the reviews before making a purchase with this company. So now I'm sharing my experience with social media, a lawyer, and soon action 9 news. Maybe now they will do something.

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    2 months ago

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    4 years ago

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    4 years ago

    Great place, great staff, lots of vehicles to choose from. I recommend coming here for any of your vehicle needs!

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    AutoNation USA Charlotte - usedcardealers - Updated September 2026

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