Cancel

    Open app

    Search

    Passport Motors

    2.4 (70 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Passport Motors

    Auto steering and suspension repair

    Auto transmission repair

    Oil changes

    Routine automotive maintenance

    Transmission leak inspection

    Passport Motors Auto Repair Photos

    You might also consider

    Recommended Reviews - Passport Motors

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    I was in the process of communication to buy a car same-day and as soon as told him I was in law school he suddenly said the car had just sold (at 7:30pm) then tried to upsell me of course. I told him if that car was still there tomorrow I would sign--because I knew he was lying. I have recorded confirmation of this via phone call to another sales agent, and text confirmation to another prospective client confirming this exact cars availability two days later. Not only did he lie about this, he lied about interest rates, and told me I no longer qualified for the 4.83, but the 5.14% now because I was self-employed... When asked which credit union- no answer. I asked another credit union that stated self-employment plays no part in finance rate qualification (with my strong credit status) This is reportable to consumer protection under borderline, if not complete, fraudulent inducement and misrepresentation since my credit was run with a hard pull, never sent me confirmation regarding the interest rate I qualified for, and misrepresented not only the interest rate, but the car availability. This is not a sales tactic, this is crossing ethical lines.

    I made a massive mistake buying a 2019 BMW 740i from this outfit! I wish I had read all the negative reviews prior to making my purchase. Bought a car & was told it had remaining factory warranty however day after the purchase I learnt the warranty had expired several months ago. When I brought this up to the sales person & ownership, I was told that's my problem & I should have done my due diligence prior to the purchase. Perhaps yes, I should have but never expected such blatant disregard for consumers & such brash display of deceptive trade practices. Considered taking a legal action against them but that might be throwing good money after bad.

    cracked windshield
    Kaelyn C.

    I would like to rate Passport Motors lower than 1 star. It would be a negative zero. The worst car purchase I've made thus far. Based on prior reviews and personal references, I chose Passport Motors with the expectations of a luxury car buying experience. From the moment the car was purchased, the experience was downgraded. I went from buying a like new car to "it's a used car," in the words of the saleswoman, Ariana. The car was transported from Passport Motors to New Orleans, LA. This is not my first luxury and/or out-of-state car purchase, but this was my first and worst experience with a car purchase. When the car arrived, I immediately called sales associate Ariana as the car was coming off the truck to let her know the car's condition did not look like the pictures. The car had several scratches, a chipped windshield, and severe front-end damage (the car wasn't connected properly when transporting - the transporter was also rude and a little rough with the car), amounting in over $3,000 of repairs. In addition, I had to replace the rim and tire upon arrival. It was delivered filthy dirty (didn't even bother to vacuum the interior). I asked to speak to the General Manager about this issue multiple times - Ariana refused to provide direct contact and no voice messages were returned. I have contacted Ariana and the Transportation company via phone and email several times to try and resolve this issue, and no one will respond and/or take responsibility. Therefore, I am left with a huge repair bill that I did not anticipate having when purchasing a luxury vehicle from a notable dealership. More things are falling apart with the car - piece by piece. I hope this review will help the next person purchasing a car from Passport Motors, as I wouldn't wish this on my worst enemy.

    I was an out-of-state buyer and the buying process has been extremely long and stressful. I worked with Rosy and she got me a good interest rate on the loan. Aside from this, it's been all discontent and anxiety working with her in particular, and Passport Motors in general. After submitting the application, it took a week for the bank to approve the loan, although my credit score is exceptional. I called the bank and they said it only takes this long when the dealer doesn't send information timely, which was the case for me. I did call Rosy about it every day that week, and she kept saying she'll call back in 10 minutes and never did. I had to call and call to push her to do her job. Finally, the following week, after the loan was approved and they were supposed to ship the car, she called and told me they found a tire issue and it will be a few days until they can fix it. At this point, I was extremely anxious, had read all the negative reviews, and lost sleep over my fairly large downpayment. I asked to talk to the manager and they put me through Arturo/Arthur. He explained they found a hairline crack in a wheel on shipping day and can't send the car. He offered to send me a pic of the car's wheel being replaced (see attached). This photo just raised my anxiety level: it's someone working unprofessionally on a car that's not raised on a platform. Could have been any car and I never received documentation for repairs. Finally, after many threats that I'm pulling out, the car is ready and Ariana shows it via a Whatsapp video call. She seemed super nice and professional, quite the opposite of Rosy. Because the image on Whatsapp calls is not perfect, I asked Ariana if she sees any scratches, as, in the online pictures, the car appeared perfect. She said she doesn't notice anything but some dirt. They ship the car at the end of the second week. when I get it, it's dirty outside and inside and has plenty of deep and superficial scratches (see some photos), that were documented in the Passport Motors dealership, at pick up, by the transportation company. So the scratches were there all along. At arrival, the car also had "Contact Roadside Assistance" error messages on the board, with all four tires showing issues. I send an email about the scratches and error messages to Ariana and Rosy and Ariana replies, after a few days, with their standard response: you purchased the car "as is". As they did not disclose any cosmetic or mechanical issues, either in pictures or conversations/video call, their "as is" misrepresented the condition of the car. Went for state inspection (VA) the next week. The car wouldn't pass inspection (see pics), because all tires had issues, one being pierced in several places. So Passport Motors advertised and sent a car that wasn't drivable, disregarding any safety issues for the buyer. The issues didn't stop there. Rosy didn't send paperwork to DMV until almost two months after my purchase. When she did, she sent the wrong check and had to resend it, causing further delays. At the end of last week (Oct 19th), I finally got my registration and plates, having started the purchasing process on August 21. Because of their delay in sending documents, today I got a letter from the bank stating they have not received the title from my state that secures my car loan with them. Judge for yourself. To me, the employees of Passport Motors are either highly unmotivated and incompetent or highly unethical. Can't tell you how stressful this has been. If you're wondering why they have so many positive reviews, let me tell you that, when going over all of them, I noticed that their own employees have left reviews (e.g., Ariana's name and picture are there and I've seen her, so I know it's her). Not that they couldn't have purchased a car themselves, but surely they do not have a typical purchasing experience. Given my experience has been more aligned with the 1* reviews, I wonder how many employees, friends, and friends of friends have contributed 5* reviews to get them to their overall score...

    See all

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of I S.
    0
    1
    0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Thomas R.
    1
    133
    106

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 4
    Thanks 3
    Love this 1
    Oh no 1

    5 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 2
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 8
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Brian S.
    343
    39
    29

    7 years ago

    Helpful 9
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Good value vehicles. The process with smooth and easy. Rosy is the best!! Very friendly and the mechanic staff were attentive and helpful

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 2
    Love this 0
    Oh no 1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Juan R.
    115
    7
    1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 5
    Thanks 0
    Love this 2
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 1
    Love this 2
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of James W.
    43
    55
    54

    12 years ago

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Leo M.
    55
    236
    470

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of A C.
    0
    25
    3

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0
    Photo of F C.
    0
    3
    0

    11 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Passport Motors

    Review Highlights - Passport Motors

    Ben is the general manager and one of the nicest people I've ever met in my life.

    Mentioned in 13 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Auto Repair 14,427 times last month within 15 miles of this business.

    Verify this business

    Car Care Central - Car Care Central

    Car Care Central

    (69 reviews)

    I had a battery issue and Bobby came out and fixed the problem for free! It is rare to find a car…read morerepair place that will not over charge for everything! Bobby fixed it for free on his own time without additional charges. They have been consistently great for us for years !

    Do NOT take your car to Car Care Central. Short version - they wanted to charge me $1,900 for a…read morerepair that I was able to do myself for $12. Long Version - one day my trunk wouldn't open. I heard a click, but it wouldn't open. My car thought it was open (the little warning would come on each time I turned on the cat), but I couldn't get it to open. So I took it to Car Care Central. They said it likely was electrical and that it would be $300 for them to diagnose the problem. After they did that the first person I talked to said it would be $1900 to repair and made it sound like they wanted to replace the thing that was responsible for ALL the power locks. I said that didn't make sense because all the other doors worked fine... so they passed the phone to someone else. I don't remember what explanation they gave me, but they said something I probably didn't understand and said they'd apply the $300 to the repair cost. I got my car and said I would have to schedule the repair later. At the time I was in a hurry, so I didn't notice that they did not give me a quote, only a receipt for the diagnostics. Later, I decided to text my friend who's incredibly knowledgeable about cars to see if I needed to get a 2nd opinion from another mechanic. He asked to look at the quote. I contacted Car Care Central and they emailed it to me. Now the repair was $1200. ‍ Definitely suspicious. My friend then told me about 2 things I could try myself to figure out the problem on my own. So I looked up the fuse box information for my car, found the "relay" (looks like a plug) for my trunk, unplugged that, and swapped it with a relay from another part that was working. My trunk opened! This "diagnosis" of the problem took me all of TWENTY minutes and that was only because I had to look up info first. I ordered a new relay from AutoZone for $12, got it the next day, plugged it in, and my trunk has worked since. ‍ I know we've all heard of mechanics trying to take advantage, but I'm still shocked at the amount they tried to charge me, and that they still charged me the $300 at all. So yeah, wanted to spread the warning so no one else gets scammed!

    Passport Motors - autorepair - Updated May 2026

    Loading...
    Loading...
    Loading...