Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They did a good job replacing my front suspension. My only issue was they had to send the truck to…read moreanother shop to get the front end aligned.

Came here to get my vehicle inspected in order to register it. Quick service. Tahir was very…read morenice. Reasonably priced inspection for $13.60!

This place is the bomb for inspections. There was no waiting. The owner was charming. No hassle…read morewhatever. I wondered why I was driving out-of-the-way when I could've just gone to a Jiffy Lube. This was way better than Jiffy Lube.

I've used this service for my 2017 C Max Energi for several years and have always been pleased by…read morethe quality of the work and the friendliness of the staff. When I bring my car in, they take great care of it. They have an automated service that keeps me updated on progress. If they notice something wrong or that needs service, it's useful information but I've never been upsold. The prices are fair.

I would NEVER take another vehicle to Chapel Hill Tire after my experience with them…read more I brought my Subaru in for service, and noticed it overheating the day I got it back. I took it back to the shop and they told me it had essentially no coolant in it. I immediately asked the technicians why there was no coolant. They told me, "It was filled up when it was here." When I asked, "Then why is there no coolant in it now?", they couldn't give me an explanation beyond repeating that they had filled it. The car continued losing coolant and overheating. I brought it back multiple times, and I was repeatedly told that they had pressure-tested the cooling system and that there were no pressure issues and everything was fine. They also told me there were no warning lights indicating a problem. Meanwhile, I was constantly having to refill the coolant and pull over when the car overheated. One time I had to sit on the side of the road for about 45 minutes waiting for a friend to bring me coolant just so I could get the car home without overheating it. Eventually the car broke down on the highway and had to be towed. After all those previous visits where I was assured the cooling system was fine, I was finally told that the head gasket had blown and that replacing the engine would cost around $6,000. After I challenged that price, the estimate was suddenly reduced to around $3,000. I'm not upset that a Subaru developed a mechanical problem. I'm upset that I repeatedly reported coolant loss and overheating, and I was repeatedly told the cooling system was fine. The car eventually suffered a major failure anyway. I don't trust this shop and I won't be taking another vehicle there. If you're dealing with a recurring mechanical problem, I strongly recommend getting a second opinion before continuing to rely on their diagnosis

This was my first time using this shop for my oil change for my Alfa Romeo Stelvio since the…read morelocation in Raleigh closed. Let me just say that my appointment was for 2pm, my car was ready at 2:35pm. The gentleman at the front desk ( I think Matt ) was fantastic. The overall experience and price will keep me coming back.

These here are Facts: in late June my car was towed here to replace two flattened tires & take a…read morelook @ brakes One Calendar week & $3.4K later got car back with new tires. However the brakes felt/worked *exactly* the same Another much more competent garage/set of mechanics confirmed both Master Cylinder & Booster had been replaced This place is good for Inspections, tires & oil changes - don't go there for anything else Do appreciate owned by local family and front desk people very nice/personable

a very nice and knowledgeable young man assisted me. i got an oil change, windshield wipers, a free…read moretire rotation, and a mesh filter that goes on top of my oil filter. for $195, i think i got a pretty good deal. the only thing tho -- the bathroom needs cleaning and they need stirrers for the coffee. a variety of coffees would be a nice touch.

I have 4 cars that will I will never bring here again! Was quoted an oil change + inspection…read more.. almost $200!!!! Insane!

First of all, they have a professional, accommodating staff. I came in on a Sunday afternoon with a…read moreflat tire, needing a patch job. They were a little busy and it took 45 minutes for them to get to my car. But thankfully, they were able to patch my tire up and only charged me about 23 bucks. That's much better than the $200 or so I would have spent to replace it. My total experience took about two hours, which was a little long, but at least it got done correctly.

I scheduled an appointment on Hwy55 online for a tire repair, I had a slow leak. Even though I…read morepurchased the tires at Firestone on New Hope Church rd in Raleigh with a warranty because I was at work and didn't think I could make it to Raleigh before they closed. I arrived at my scheduled time 1:10pm and I was finished by 2:15. I work in the dental field and went on my lunch break, because of this I called my patient and asked if I could move them to 2:30 because I knew I may run late. The patient was able to accommodate me. (This is important for the review) they were able to plug the tire and because I had purchased the warranty there was nothing due. Joe fixed me right up and I made it back in time. A couple days later my TPMS light indicates it can't read my tire pressure. I go online to make an appointment for 6:00 that day. The Durham location calls me and states they can't see me at 6:00 because they have 3 people already for 6:00. I informed them I picked the time the online offer. They stated the online schedule doesn't take into consideration that they already have people scheduled and asked if I could come at 4:00. I informed them I could not, I could do 5:30. They stated they could not see me until next week, informed them I didn't want to wait that long, I'm not sure if this tire is leaking or just the light. I inquired if another Firestone would be able to see me and handle the issue. He stated yes, so I go online and make an appointment with them for 6:00. Low and behold they call me and stated they couldn't see me at 6:00 because they were booked. It sounds like their online systems need to be updated, because you show me what's available and I choose. I say okay and cancel the appointment, I call my mom and ask if i could use her car and she says yes. I go back online and schedule with New Hope location for 12:00pm the next day. I get a call from the location informing me that I made another appointment, I told him yes I will have my mother bring it. He then tells me I need to go back to Durham and what's their number because it makes no sense that they can't see me until next week. I provided the number even though at this point I have steam coming from my ears! New Hope calls back and said he spoke to Jeff the general manager and they can see me tomorrow at 6:00, and to call them. I call Jeff, and said I guess the Raleigh location called you and he proceeds to say we can see you tomorrow at 8:00am. I once again inform him I cannot do 8:00, I have a patient. I can do 4:00 and that's the time we settle on. Last night I received a text that my appointment has been updated to 9:00am, at this point I have decided to see someone else and just pay out of pocket. Then today I received a text today stating my appointment is at 6:00pm then I receive one 15 minutes later stating my appointment has been moved to July 31 at 12:00pm. Who arbitrarily moves an appointment? Can you imagine your dental office sending you a text that they have just moved your appointment? I spent over 1,1000 for new tires and brakes less than a year ago and they can't even uphold their warranty.

I've been taking my car to CHT for 5 years now. They consistently take good care, are realistic of…read morecost, treat me fairly, and are respectful. I highly recommend them. They communicate really well too. Can give u a ride if you need it.

I stopped in today to get my vehicle looked at and ended up receiving some of the best service I've…read moreexperienced in the Durham area. The technicians were knowledgeable, informative, and incredibly kind. Their excellent customer service made a lasting impression, and this will be my go-to place for vehicle service from now on. Thank you all for being so helpful!

I enjoy going here. I live in Chapel Hill and make the extra drive to come here because I know they…read morehelp in every way they can. I've come here for oil changes and for tire repairs and they have been expedient in getting those services done. Everyone is friendly and gives no problems in helping with any questions I may have.

Came in with an issue with my AC not working intermittently, paid over $400 for a diagnostic and…read morenew blower motor. By the time I drove my car home the AC wasn't working again. Brought it back in, they said the actual issue was a compressor wire rubbing against something. They had the gall to attempt to charge me for another "diagnostic fee" to find the same issue they should've found when I brought it in for the week prior. When I argued over why I was being charged another diagnostic fee, the manager said "it's a different issue than what you brought it in for last time, last time you said it wasn't blowing air at all." That is absolutely not what I said. I said the AC was not blowing cool air consistently, but it was still blowing air. When I informed the manager of this he got noticeably flustered and immediately took the diagnostic fee off of my check, which made me suspicious. So I did some research and spoke with my mechanic buddy, I discovered that my car had NONE of the symptoms of a bad blower motor when I brought it in to this Firestone. Yet their $80 "diagnostic" found that, that was main problem. Which, obviously was NOT the issue with my car. So I reluctantly paid for the $120 labor cost to move and repair a compressor wire. Again, before I could even get home my air conditioning was not working. So I brought it in for a third and final time and told them I am not paying for any more work and they need to fix the issue that I've had for the past 3 trips to this Firestone. The issue ended up being another wire that was hanging by a thread and it took them 3 times to find it. It would've cost around $120 total to fix the actual problem with my car, but I ended up paying over $600 for their mistakes, laziness, and parts I DIDNT NEED. Make sure you know your car better than these guys or they'll end up taking advantage of your lack of knowledge squeezing $600 out of your $100 problem.

Sophia Pitts is by FAR the most thorough salesperson I've worked with when purchasing a car, and…read morethis review is for HER. I purchased a new 2026 RX350h yesterday after comparing a preowned version and a new vehicle. They were exactly alike in every way - except the preowned was 2 years old, had 10k miles and needed to be detailed. The total price difference was $5,500, and the warranty on the preowned seemed substantially better. Sophia could sell me either one, and carefully gave me pros and cons on each vehicle. The preowned manager came out to talk with me after I offered less for the preowned than asking price. He obviously wanted me to buy preowned, but I was leaning toward new - despite the better warranty and lower price of the used car that was identical to the new. He was nice, but hard core wanted me to purchase the used one. I went to lunch while they detailed the used car. Upon return, Sophia gently pointed out items that became obvious to her after the car was cleaned up that I would have recognized over time, but were not apparent to my untrained eye: the car had multiple "dents" from a likely hailstorm. There was evidence on the tailgate of sanding and repainting, and overspray on the chrome trim. The vehicle, despite a clean Carfax report, had either been wrecked, or at least damaged enough that it had required substantial body work. I am massively thankful to Sophia. She is incredibly well studied and recognizes things I never would have. I would've paid over $50k for a substantially damaged used car if not for her. I do not hesitate to recommend her and her expertise. Now, as for Johnson Lexus Pre-owned... not so much. Thank you, Sophia!!!

Flange makes a comeback, what happened…read more.. Johnson Lexus Durham service used to extremely reliable (barring one past episode 5 years ago)- I actually took my car for 10 years to the same service specialist. However, my recent experience has me rethinking... They incorrectly failed my 2015 Lexus on the state inspection - tire tread was 2.3 as reported by them, while low from a safety standpoint, it is not a failure by state inspection (which is at less than 2), they required replacing four tires at $1340. Which is $445 above Costco charges. Secondly the rear 12v lighter wasn't working, it was a fuse that is easily accessible they put in a charge for $120 and had told me some sort of fusible link - I didn't know what that meant initially I approved it and upon further research and their own invoice said it was a fuse. Those fuses are cheap and easily accessible and shouldn't require 1 hour of labor. Old Lexus used to do this sort of service complementary sometimes. There were multiple errors that seemed to be designed to give them more money, and I am wondering if service management has changed that pushes for more revenue and profitability margin than serving the customer. While they corrected both of these errors and reversed $120 charge and redid inspection and passed without tires having to be changed. I hope they improve and not continue this path - this is path that Honda Durham was on and I moved on from that brand. I was planning on purchasing an RX-350 due to comfort and ease of servicing with Lexus as well as the vehicles, but has me rethinking if I should go all electric with Rivian R2 instead in the future. Oh, BTW, what is that flange you ask, that was just non-existing fusible links in modern cars - its joke for that have seen old Seinfeld episode :-)