Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

My experience at honest automotive was smooth and hassle free. I originally came in for an oil…read morechange and to get my tires checked out and was quoted $105 which I felt was a fair price. I ended up needing more work done and while it was expensive as cars are it didn't cost an arm and a leg. Gia the manager was also just pleasant to talk to and very communicative overall. She even offered to let me come around the desk to type in my credit card number for privacy which I felt was a thoughtful gesture. Overall my experience was great and my car feels better! Thanks honest automotive!

Came here to get my vehicle inspected in order to register it. Quick service. Tahir was very…read morenice. Reasonably priced inspection for $13.60!

This place is the bomb for inspections. There was no waiting. The owner was charming. No hassle…read morewhatever. I wondered why I was driving out-of-the-way when I could've just gone to a Jiffy Lube. This was way better than Jiffy Lube.

I went to Chapel Hill Tire because my car was leaking transmission fluid. I walked into a clean and…read moreshiny location, which turned out to be the first red flag. instead of looking at just the transmission, they charged me for a "full diagnostic," and then told me that the simple leak fix was going to run an exorbitantly high fee. I went to the another shop, one recommended to me for their integrity, who stated they would look for free and fix whatever they found. Turns out, there was no leak in the first place, and that the dripping had other explanations not requiring any expensive intervention. Chapel Hill Tire has lost my trust. Do not give these fearmongerers and scammers your business. Their shiny new interior is paid for by your dollars, once they scare you into paying for things you don't need. If anything, get a second opinion and a quote from another place.

This location, and Brett in particular, continue to go above and beyond in helping me first, rather…read morethan trying to take my money. Honest, good business.

These here are Facts: in late June my car was towed here to replace two flattened tires & take a…read morelook @ brakes One Calendar week & $3.4K later got car back with new tires. However the brakes felt/worked *exactly* the same Another much more competent garage/set of mechanics confirmed both Master Cylinder & Booster had been replaced This place is good for Inspections, tires & oil changes - don't go there for anything else Do appreciate owned by local family and front desk people very nice/personable

This is a warning. Don't take your care here. I had a slow leak in the front tire of my 2015…read morePrius. I dropped the car off and they said it would be ready before lunch. I received a phone call from them at lunch time and they told me the tire could not be repaired. They also told me that my other three tires were down to 2/32" of tread (2/32" of tread is the minimum to pass NC safety inspection). I was surprised by this since the tires weren't that old. He convinced me they were no good so I told him to proceed. He also wanted to do a four wheel alignment. I told him to proceed. When I got to the store to pick up my car, I asked to see my old tires. First I asked to see where the sidewall damage was that kept them from repairing the original tire. They couldn't show me where the damage was. I left that alone and looked at the other three tires. There was nothing wrong with them. They had over 5/32" of tread left. I got mad. When I asked for the printout on the alignment, they told me they couldn't show me that because the alignment printer was "broken". I got even madder. I should have made them remove the new tires and put my old ones back on. The representative told me he wasn't going to charge me for the alignment and was going to give me the tires at "his cost", which was $100 each. I just wanted to get away from them so I paid it and left. As I drove away, I realized that my steering wheel was not straight. This is something that is adjusted during an alignment. I immediately took my car to a trusted mechanic who checked the alignment and said it was out of alignment. I had him redo the alignment.

I have 4 cars that will I will never bring here again! Was quoted an oil change + inspection…read more.. almost $200!!!! Insane!

This place sucks. I brought my car here, the people are so mean and racis. I tried coming back…read moretwice and both times they rejected to serve me, I tried doing inspection and just because I didn't have my registration.. they denied it and not even with the title of my car. They are so disrespectful. This place should not be open at all because it sucks in general. I asked to speak to the manager, and when I spoke to him he told me he didn't care.. so I do not recomm this place at all.

First of all, they have a professional, accommodating staff. I came in on a Sunday afternoon with a…read moreflat tire, needing a patch job. They were a little busy and it took 45 minutes for them to get to my car. But thankfully, they were able to patch my tire up and only charged me about 23 bucks. That's much better than the $200 or so I would have spent to replace it. My total experience took about two hours, which was a little long, but at least it got done correctly.

I called several places that were either closed or couldn't help us till the next day. When I…read morecalled Firestone Micheal picked up right away. I explained that I had a tire just blow out on the highway, that I had a spare and just needed someone to change it. He said they could do it if I could get there. We're traveling in a sprinter that has dooley tires in the rear. Arrived approximately 12:30pm was out by 2pm. So thankful for him and his team! Courteous, respectful, attentive, and professional.

Had a tire with a leak (nail). Told us it could not be repaired, needed a new tire, replaced…read more told us rear brakes/ rotors needed replaced. Final activity: 2-new tires New front and rear brakes and rotors Front alignment Cost-$2342, expensive! Duration 2 days. Brakes/rotors price was 2x last year. Staff was very accommodating and help

At the end of our week long road trip in our 2012 Corvette Grand Sport, our right rear tires went…read morefrom 23psi to flat in a very few minutes. We were fortunate to be able to seek out a local place to assist. We requested to have the tire looked at and plugged if possible; just our luck it was a large bolt on the juncture of the running space and the side wall, making it not repairable. But this wonderful gentleman said, have a person at our warehouse and I will call and have them bring back the tire, take your car in as soon as it arrives and get you on the road. The cost we both thought was as we expected for a rear Corvette tire. If you ever find yourself in need this is the place to go! Thank you all so very much

I enjoy going here. I live in Chapel Hill and make the extra drive to come here because I know they…read morehelp in every way they can. I've come here for oil changes and for tire repairs and they have been expedient in getting those services done. Everyone is friendly and gives no problems in helping with any questions I may have.

I scheduled an oil change and basic maintenance. Got my appointment rescheduled twice. I understand…read morethings happen. Confirmed a new time, and I show up again. "we don't have any technicians to work on your car." Then they wouldn't commit to doing the appointment the next day and acted like I was hassling them when I offered to leave it there overnight. maybe the techs are good but the service is garbage

Sophia Pitts is by FAR the most thorough salesperson I've worked with when purchasing a car, and…read morethis review is for HER. I purchased a new 2026 RX350h yesterday after comparing a preowned version and a new vehicle. They were exactly alike in every way - except the preowned was 2 years old, had 10k miles and needed to be detailed. The total price difference was $5,500, and the warranty on the preowned seemed substantially better. Sophia could sell me either one, and carefully gave me pros and cons on each vehicle. The preowned manager came out to talk with me after I offered less for the preowned than asking price. He obviously wanted me to buy preowned, but I was leaning toward new - despite the better warranty and lower price of the used car that was identical to the new. He was nice, but hard core wanted me to purchase the used one. I went to lunch while they detailed the used car. Upon return, Sophia gently pointed out items that became obvious to her after the car was cleaned up that I would have recognized over time, but were not apparent to my untrained eye: the car had multiple "dents" from a likely hailstorm. There was evidence on the tailgate of sanding and repainting, and overspray on the chrome trim. The vehicle, despite a clean Carfax report, had either been wrecked, or at least damaged enough that it had required substantial body work. I am massively thankful to Sophia. She is incredibly well studied and recognizes things I never would have. I would've paid over $50k for a substantially damaged used car if not for her. I do not hesitate to recommend her and her expertise. Now, as for Johnson Lexus Pre-owned... not so much. Thank you, Sophia!!!

Flange makes a comeback, what happened…read more.. Johnson Lexus Durham service used to extremely reliable (barring one past episode 5 years ago)- I actually took my car for 10 years to the same service specialist. However, my recent experience has me rethinking... They incorrectly failed my 2015 Lexus on the state inspection - tire tread was 2.3 as reported by them, while low from a safety standpoint, it is not a failure by state inspection (which is at less than 2), they required replacing four tires at $1340. Which is $445 above Costco charges. Secondly the rear 12v lighter wasn't working, it was a fuse that is easily accessible they put in a charge for $120 and had told me some sort of fusible link - I didn't know what that meant initially I approved it and upon further research and their own invoice said it was a fuse. Those fuses are cheap and easily accessible and shouldn't require 1 hour of labor. Old Lexus used to do this sort of service complementary sometimes. There were multiple errors that seemed to be designed to give them more money, and I am wondering if service management has changed that pushes for more revenue and profitability margin than serving the customer. While they corrected both of these errors and reversed $120 charge and redid inspection and passed without tires having to be changed. I hope they improve and not continue this path - this is path that Honda Durham was on and I moved on from that brand. I was planning on purchasing an RX-350 due to comfort and ease of servicing with Lexus as well as the vehicles, but has me rethinking if I should go all electric with Rivian R2 instead in the future. Oh, BTW, what is that flange you ask, that was just non-existing fusible links in modern cars - its joke for that have seen old Seinfeld episode :-)