I first came here for an oil change because the jiffy lube near my house recommended almost $400 of…read moreextra work that I knew I didn't need. I've now gotten 3 oil changes here and some minor work done. They are honest, kind and efficient. If there is extra work needed, they show you what they can and present options. I never feel like they're trying to pull one over on me or talk down to me for being a woman. I now schedule my oil changes and maintenance on days when I'll be in Independence (I live near Plaza in kcmo). Thank you for being somewhere I can trust!

Best shop in Independence MO and Kansas City area bar none. Top notch mechanics with best service…read more Thank you all for all you do! E. K.

Every time I come to this location, I understand why they are rated a top shop! They work quickly…read moreand efficiently. I would say on a day where you can pull right in you can expect to only be there about 15-20 for an oil change. I have never had an employee that wasn't friendly or knew what they were talking about.

For the one who thinks that valvoline is a good company i will not use or recomend thios location…read moreor any other location as i have gone to this location to get a oil change very bad decisions on 7/20/2025 i have gone to a other oil chage no names and i was ask who have done my oil chage i did told them was valvoline done the job to found out they "* DRAIN PLUG WAS CROSS THREADED FROM PREVIOUS PLACE THE OIL WAS CHANGED, THERE ARE BARELY ANY THREADS LEFT IN THE OIL PAN i have file a claim with the company and with in 2 mis they say sorry your claim is deline for unknow reson the staff from this location is not very nice they are rude as fuck with the most hate full to you i will not use this company at all im in the process to take this to court to make them pay for the damages they have done now it time to stand in the frion todf there shop to hold up a sign to lety other know hwta kind of comy they are POS

After reading the reviews, I decided to take my car to Kevin's KC Brake and Auto for brake and tire…read morework, and I'm so glad I did. The team performed a detailed multipoint inspection, provided photos, and explained everything clearly so I could make informed decisions. I never felt pressured. They were honest, upfront about pricing, and only moved forward with my approval. I'll definitely be going back and highly recommend Kevin's Brake and Auto.

Good honest work at a good price, explaining issues and prices before service begins, will come…read moreback,

I had barely any brakes left on my car and dropped it off for an assessment and repairs. They have…read morea shuttle service which is one reason I favor them. They dropped me off at my destination and called a few hours later. The whole front brakes and everything related were shot. It was a good thing I had scheduled for service! I gave them the go ahead and checked back around 5:30pm. They were 75% done and expected to be finished by 10am tomorrow. This was the case and I returned around 10 to pay and get my car. They explained that the brakes were so new that I would have to get used to them. This is certainly true! However I can now drive anywhere and not worry about stopping for children or bad drivers. Everything is warranted by them and I actually got discounts because of old parts they had worked on last year. They are trustworthy and gave me a list of other things to watch on my car for the future. I have quite going to the cheap places because they have either broken my car or NOT FOUND the problem!

Very honest people staff is very friendly I am working on getting a warranty with them for my car…read morethey explained exactly what the warranty covers I didn't understand a lot of that online he had no hesitation explaining everything to me

The hours say start at 7 am. So why not be open and ready at 7 am??? This was not the case. And my…read morecompany uses Valvoline, so I'm glad to see what I hope our staff doesn't go through for our company vehicles..... I arrived to 2602 NE Vivion at 6:45 am. I parked in slot 2 because it looked as if slot 1 was not going to be open. At 6:58 am, a girl comes walking out of the shop in regular clothes. I figured she must've been someone's girlfriend leaving so they could open up and get going. But she comes out of her vehicle walking back up with work clothes. She looked smug like she didn't even want to be at work. I thought how odd when she's got 2 minutes to change and get back out here. At this point, I'm already hesitant what to expect the service to be like. But she comes back out at 7:08. I'm like, cool, she about to check me in and I can be on my way quick as I work at 8 am. But she keeps walking past my car, so I roll down my window to let her know that I arrived first. She repeated that she goes in her own order and that it's going to be a while since no one else was there yet and wouldn't be for a while. Let me say this, I didn't waste no time biting my tongue and leaving. As someone in a customer serving base myself, and our hours start promptly for all our staff for our customers, we are professional and ready to go. I'd advise either restarting with quality employees who come on time and ready for service at your listed open hours.

This is a dump. went in for coolant and ending up needing motor. Bought car last year went to ad…read moreAlabama and back, no problems. Now I need a motor

We were driving cross country and noticed a noise coming from the bottom of the car. Although it…read morewas Saturday and they were busy, they got us in and out under an hour and fixed everything. Thanks for your quick help.

started on 10/7/25 companed about my brake pedeal going to the FLOOR. Well they ex-ploded my…read moreanti-lock brake module ,then was very rude NO im sorry,just get a tow truck and take your car. Well the part is not AVAILABLE unless i can find a USED part,the car has 63,137 miles on it - - - -but NO brakes NOW THANKS TO THERE LAME REPAIR work. VERY POOR CUSTOMER SERVICE AND PEOPE WITH BAD ATTITUD'S im a 77year old male,and never was i treated like THIS by a Business...... would NEVER RECOMMMEND THEM!!!!

I haven't actually had my oil changed here yet, so this review is strictly based on my first…read moreinteraction over the phone on 8/22/2026 @ 12:18pm, but it was impressive enough that I felt like leaving a review. I called to ask about getting an oil change and Charlie answered the phone. I genuinely thought for a second that I had reached some kind of automated or professional call system because of how clearly and professionally he answered. That's unfortunately pretty rare these days. Once I realized I was actually speaking to a real person, I was even more impressed. Charlie was extremely courteous, professional, knowledgeable, and helpful throughout the conversation. No rushing me off the phone, no attitude, and no feeling like I was inconveniencing him just by asking questions. Customer service starts before you ever walk through the door, and Charlie absolutely nailed that first impression. If the service in the shop matches the professionalism I experienced on the phone, I'm looking forward to bringing my vehicle in. Great first impression. Give Charlie some recognition, he represents your business extremely well.

Had my tires replaced for over $900 and the tire pressure light was on immediately when I got in…read morethe car. Drove the car back and asked them to put air in the tires and they did. For some reason the back left tire was only 23 PSI as they put air back in the brand new tire (red flag). Then I drove home and just hours later the back tire was completely flat. Then I had to get the car back to the shop (for the third time) and have them fix the issue they caused. They had to replace the valve stem because they messed it up and it was leaking. Then I got the car back and within the first day the TPMS light came on and never shut off, so I had to take a fourth trip to the shop. They refused to fix the sensor and said the sensor battery must have just died (coincidentally) right after. They were going to charge me $150 for yet another one of their mistakes. I've paid this shop thousands of dollars over the years and this is how they treat their repeat customers. Stay away from this shop. Sloppy work and poor customer service.