The customer service here was fantastic. The salesperson, Joe, was incredibly friendly and didn't…read moremake me feel pressured. He even sent me a video of the 2025 Crosstrek before I even came in! I was thrilled to test drive it and fell in love with its adorable and comfortable design. Although I haven't made a purchase yet, I know I'll be coming back here when I do. These guys are awesome because they don't rush you into a sale. I really appreciate that.

Failed to fix noise issue in warrantied vehicle after 5 attempts. Each time mechanics left huge…read moregrease marks on my leather seats (never corrected), white residue all over my rear and front seats, scratched the exterior of my vehicle, and stained the headliner with greasy fingerprints. The office also "test drove" my vehicle each time and burned my own fuel each time for days without consideration of compensation. Multiple times I came back with at least 1/4 or more of a tank gone. All for nothing to be resolved. After using my own time to bring my vehicle in and be without one for 5 separate occasions I'm at a loss as what to do. I contacted the customer advocacy group and asked they reach out to solve this. The service director has yet to reply back to his internal counterpart for multiple business days. Regardless, he has been less than helpful in getting this resolved.

We were traveling through Louisville this weekend for a little getaway when we noticed our brakes…read moreunresponsive and a burning smell coming from under the hood. More than a little alarmed, we pulled into the nearest auto shop and were told that 1) they didn't work on weekends, 2) The cost of repairing my drivers side brakes would be $600 for rotors, pads, and hoses on one side, and 3) they couldn't get to it before closing. As we were in Louisville for such a short time, we needed to get our brakes done fast, and preferably for less. By chance we happened upon Coric, pulled in, and after looking at the car, quoted us at $360 (for both drivers-side and passengers-side), and rather than having to leave it over night, said that he'd have it done in an hour to an hour-and-a-half. He was true to his word, and after about an hour-and-a-half, we had our car back, good to go, for about a quarter of the price and a fraction of the time. Coric really came through for us in a pinch, and we're really thankful for his honesty, skill, and hard work.

Easy to get an appointment. Quick service and the mechnicas know what they are doing. Reasonable…read moreprices for auto repair. Not cheap but reasonable!

Bought a 2026 Mazda CX-5 here and the sales side was pretty good Bryson was low pressure and very…read morenice. Price was very competitive. After the purchase things changed. Heated steering wheel did not work service told us to take it to Oxmoor Mazda to get it fixed. Now while driving the entire dash and monitor went dark. We are currently trying to get Oxmoor Mazda to do the service warranty work since Huffman doesn't seem interested in any after purchase service.

I had a coolant system flush and oil change performed on my 2016 Mazda 6, the technician overfilled…read moremy oil by 1 quart, did not put in enough coolant back into system and failed to top off fluids. I ended up fixing this problem myself as I was already home before I discovered the problem. I let 1/2 quart of oil out from oil pan in 35 degree temperature and had to dispose of messy oil. Added one cup of distilled water into radiator because I didn't have the manufacturer specified coolant on hand. Anyone who knows anything about cars should know that any oil overfilled more than 1/2 quart can cause engine damage. I tried to get a partial refund for the cost of extra quart of oil charged to me and the labor I had to perform myself to fix problem but was denied. They are called stealerships for a reason.

I have to say that for a first time Mercedes-Benz owner the owner could have really stuck it to me…read more But he was very honest,very courteous and kept me informed every step of the way.He repaired my vehicle with efficiency and it runs like a top again I would recommend anyone to river city imports.They actually treat you like a person,not a check book.

Well, this Mercedes Benz repair shop came recommended and I called and left two detailed voicemails…read morethis week. Now I wasn't expecting to get in this week, but I would have liked to have booked an appointment. However, no one would take the time to return my calls. So instead of getting a new customer I'll never be a customer with you. I'll go elsewhere. Funny thing! It's now a week later from my review and for the record this company still hasn't had the basic courtesy of returning either call. My car has now been repaired by another shop. River City Imports........ just go away.

Steven is extremely knowledgeable and thorough. Not only that but his pricing is very reasonable…read moreand even lower than other garages in the area. He's also just an amazing person who goes above and beyond to help. My husband tried doing a large mechanical project himself to save money. On his own time on the weekend and at night Steven came over to help him.get it back together and properly do the valve cover gaskets! He was a life saver. ​

Kentucky's Best Garage truly lives up to their name! From start to finish, the experience of…read moregetting my car serviced was absolutely wonderful. The staff was friendly, professional, and made the entire process stress-free. I also had new headlights installed, and they are perfect -- the best I've ever had! This was hands down the best experience I've ever had with a mechanic. Thank you, KENTUCKY'S BEST GARAGE!

Kavanaugh Complete Car Care Review While driving across the…read morecountry, my car developed broken stabilizer bars, and I needed help fast. After checking reviews, I found Kavanaugh Complete Car Care, and I'm so glad I did! From the first call, Karen was incredibly kind and helpful -- she quickly sent a repair quote, scheduled our service, and even arranged for a rental car to pick us up directly from the shop. The pricing was fair, the work was done efficiently, and the customer service was exceptional. It's rare to find a shop that treats travelers with such honesty and care. I highly recommend Kavanaugh Complete Car Care to anyone needing reliable auto repair and genuine customer service!

Details of planned actions and costs. A considerable option if my selected garage can't resolve my…read moreissues. The unconditional cost is not my preferred option.

They took the time to look over my car and its issues while also informing me on why was being done…read moreand what was found. Really felt valued while being there not just a customer spending money . They also had great prices. I recommend them for my repairs and upkeep if needed in the future . Amazing

Man oh man, if it wasn't for this shop I would have been in a horrible place…read more Spent good money at another certain shop that is "Toyota specific" in Middletown. And they destroyed the studs on my exhaust manifold from a simple bolt on magnaflow exhaust that should have been no more than 2 hours and a few hundred dollars. It left that shop leaking and loose, right rear cat failed and magnaflow honored the warranty and shipped me a replacement. Brought it back to have them swap the part and fix the leak. It leaked even worse and the owner told me straight to my face that it was not leaking and it didn't fit perfect cause it wasn't OEM. I finally find Eric with performance automotive and come To find out he even used to work at ams, so he knows what he's doing for sure. After spending 3 hours removing the old stripped studs and putting in new hardware, the magnaflow exhaust all went into place perfect like an OEM part . Had some other parts that needed to go on before a trip back to California and when I went to drop off truck my alternator was showing signs it was going out. Got all the parts together and he managed to swap that, installed my traction bars, do my carrier bearing on my driveshaft, and airbag cradles. Truck drives perfect now and while his shop rate may be "high" to some people, he actually is working that full hour and doesn't just sit around. I'd rather pay more per hour and less hours and ensure it gets done than some of these other shops in the area that charge less per hour but bill you more hours and mess things up like what I experienced that he had to fix. Overall you get what you pay for and simply put, He's the only shop I would ever go to out there.

I have been taking my cars to Smith for years. I can't say enough good things about Mark and his…read morestaff. They're honest, affordable, thorough, honorable, and most importantly kind.

If you own an import car you must take it to Smith Imported Car Service for repair or upkeep. We…read morehave a 2015 Audi Q7 and took it to a repair shop closer to home. We had AC issues with water in the floorboards. We were initially told it would be a quick repair and they would only need it a day or so. They called and told use it was a seal and that it would cost between $500-750 to repair. Three days later they still haven't repaired the car and now say there might be other issues with the AC. I told them to put it back together and do not repair it and we wanted the car back. They were angry but I felt something was not right about the entire thing. We searched for months afterwards and came across Smith's Imported Car Service. Arranged a day to drop it off. Four hours after dropping it off they call and tell us it's ready and it will be $80 which included them replacing the battery in the key fob! Don't get ripped of or treated badly.....simply go to Smith's Imported Car Service and save yourself time and money!!!!!! We will be back there for all our service needs!