I had the pleasure of Herman C. helping me replace my break lights. I went to a different…read moreautomotive store to begin with. Waited in line about 10-15 minutes to be helped. Just for them to try to charge me before saying he basically didn't want to help me install them. As soon as I walked in O'Reilly I was greeted by all 3 staff members. Was in the store about 2 minutes before Herman started working on my car. Fast, productive, friendly staff. I had my one year old daughter with me and they were all so friendly and helpful. Thank you again Herman. HIGHLY RECOMMEND OVER COMPETITION.

This Mickey Mouse ran store has got to be the laughing stock of all wanna be mechanics parts…read morestores. From the disrespectful "manager" if that's what he wants to call himself. I truly believe any one of these positive comments are false and made up or paid for. To the "manager" mocking my disability, to him then mocking my branch of service. He clearly has never nor could serve a day in his life. So disappointed in the lack of customer service, and if that's what they putting in manager positions they need to reevaluate their policies and manger placement or hiring.

Never actually been to their storefront but I have ordered from them online countless times. Always…read moregreat service, Raul is always friendly and quick to respond if anything pops up. Super fast shipping, even though they're clear across the country from me. For the normal stuff I order they use Turn 14 so I get my parts next day most of the time. Wish the codes they give out for future purchases lasted longer but still nice of them to give one out in the first place as they typically have some of the best prices online. Thanks fellas, keep up the good work!

stay away from this joke of a company, they scam you if you ever have to return something, they…read morewon't pay you back the refund even though you paid out of pocket for shipping to return the item... the staff are also very condescending and the products they offer are overpriced. currently in the middle of doing a charge back because the company refuses to issue the refund even after a month. STAY AWAY FROM THESE CLOWNS

I scuffed my tire and went to Costco (my go-to) for replacement, the cost was very high since I…read moreplanned to sell the car so I found myself at Discount Tire. As I was driving there, I passed Belle Tire (who quoted me lower than Discount Tire on phone) but since I was in Discount Tire parking lot, I decided to go in. I told them that I wanted a second opinion and was helped by Eric. He was so knowledgeable and kind, explaining everything very thoroughly, plus they had the tires in stock and could get it done an hour. I never even made it to Belle Tire for an in person opinion or quote! Yelp reviews weren't the best either. Eric made me feel comfortable (my car is my baby) & helped me get tires that fit my budget & purpose. He explained thread count & helped me fix my TSPM light that had been broken for over year! I can't wait to go home with my lady soon. I waited 2 hours at Costco yesterday and wasn't even seen thoroughly, in that same time, I got all my issues fixed right there on the spot at discount tire. Thanks Eric!

Outstanding execution of service. Car was brought in within 5 minutes of appointment time. No…read morepressure to buy anything but what I came for. About 35 minutes till I was notified by text my car was ready. The staff could not of been nicer. Showroom and bathrooms were spotless.

Great team of people that are always helpful with great Car advice. Go to place for Car parts.read more

Super helpful guys there are great with questions and giving assistance. All customer reps could…read moretake training from these guys and better off. Shout out to Kevin, rain and cold and happy to come out and help me out. Thank you!

Best place in Palatine to get your oil change. These guys are rock solid…read more They're quick they're friendly and they service your vehicle with the highest standards

Horrble! After the oil change service with Duke of Oil I started getting low oil pressure…read morewarnings. It turns out they drained our the oil then but "forgot" to refill it with new oil! Talk about careless and sloppy.... mistakes like that can ruin an engine! Do yourself a favor and go somewhere else that's reliable!

A retired Army veteran brought his vehicle to Barnes Automotive for what should have been…read morestraightforward diagnostic and maintenance work. He was charged more than $685 simply for a check engine light diagnosis and a cabin air filter replacement. A basic diagnostic scan can often be performed at many auto parts stores at no charge, and replacing the cabin air filter on a Ford Transit van is an extremely simple procedure located directly behind the glove box. The Transit does not come with a factory-installed filter, and installation requires only dropping the glove box, removing the housing cover, and inserting the filter -- a task that takes only minutes. The pricing became even more excessive when he was quoted over $725 for front brake work, plus an additional $285 to bleed the brake lines -- a procedure commonly performed as part of brake service. He was also quoted approximately $1,000 for an oxygen sensor replacement, which is grossly inflated for both the part and labor involved. This veteran was clearly taken advantage of through excessive pricing and poor customer treatment. I was able to source the rotors, brake pads, and oxygen sensor online for a total delivered cost of $259, including tax and shipping. I then referred him to a reputable mechanic who completed the installation of the rotors, pads, and oxygen sensor for $300 total. The contrast in pricing speaks for itself. Charging inflated prices to a retired Army veteran for relatively routine automotive work is unacceptable. The pricing practices and lack of integrity displayed in this situation are deeply concerning and reflect extremely poorly on the business.

Customer for over 20 years. The staff at Barnes are all knowledgeable, helpful and thorough. They…read moreare honest and communicate well. Give thorough assessment and explain issues, provide pictures of problems through an easy app report. Then they go over the recommendations in a very low pressure convo, and help with balancing priorities with costs if needed. Trustworthy and high quality work.

My experience with Muller could not have been better, from Ricky and Randy to Luke and Dave their…read moreentire staff is phenomenal. I purchased a used car but they never made it seem like I deserved less because it was used Their caring and understanding is unmatched in any other dealership I've dealt with I would highly recommend anyone to Muller Subaru Volkswagen

The sales men, Bob and Jeremie Martinez were helpful, knowledgeable gentlemen, with whom I was…read morevery pleased. I bought a good used Crosstrek at a fair price. The finance person, a Mr. Rabenda, ruined my experience. I don't believe he was honest and I recommend he be avoided.

AAA! I beg of you. PLEASE remove them from your list of certified mechanic shops. I really wish…read morethat I could give less than zero stars. Negative 100 please. Bear with me, because this will be long, but worth a read before you bring it to this heap of a shop.. To start, Nick is one of the worst people I have ever dealt with in a "professional" setting. We only brought the car there because the AAA tow driver talked us into bringing it to this nightmare of a place. When my car first got towed there for a flat tire, he called and said "what do you want me to do with this?" uhh...you're supposed to be the mechanic.. how should I know? anyway, we had all of the tires replaced and a free oil change (the nicest thing he did..). He then said there was a problem with my alternator and we said it was ok to replace it because we were frustrated and just wanted the issues fixed. Boy were we wrong. Fast forward 3 months and my car would not start. The defective alternator that he put in killed my battery. We had a second battery put in and brought it back to check the alternator. He said that the alternator was working just fine when anyone else I asked said it was running way too low. He made me feel stupid when I went and told him what other mechanics were saying. He pretty much laughed me out the door. THEN! boom. Another dead battery approx 3 weeks later. Finally had it towed to a different mechanic and they said that the alternator is not running with enough volts to support healthy battery life. They put in a new battery and alternator and I have not had an issue since.. with that at least. 11 months later, my tire went flat. Had it towed there only because of the warranty. He called and said that it is not a warranty issue because there is an issue with my "piece of junk car". Yeah, a man that we paid a lot of money to said this to me.. he even pointed out another car in his lot that he is supposed to be working on and said that was a piece of junk too. Sorry that we don't all have a bunk company the way overcharges so we can buy fancy cars. After arguing with him, we just went back to get the key. Extremely unapologetic and rude rude rude. Got it towed to Midas, they gave me new tires and an alignment for $400. Lord only knows what this trash company would have charged me. I am delighted to be done with him and his company. I will tell everyone I know or speak to about car issues to never go to this place. That's all I have. Thanks for nothing Nick and All About Automotive.

Nick is typically at the front desk, greeting people with service and jokes. For me,coming to an…read moreauto shop with fair pricing and personable service is always important to me. The service has been good thus far since we started coming here almost two years ago, and plus he includes little goodies to keep the customer happy and coming back. Happy to give them a glowing review.