Went to the ER store today to pick up a part for my dad, that he had called in & a woman employee…read morepulled for me. I was greeted by utter disrespect, laziness, & misogynistic comments by Assistant Manager, Andrew. Not only did Andrew fail to understand my dad called in & had the part pulled, he refused to look for it, & then told me (I quote), "I hate when men send in women who don't know anything." After showing him the text of info from my dad that included a picture of the part, & calling my dad on speaker to reiterate exactly what I already explained 3+ times, he stormed off to check the shelf & found the part. He only apologized that "the part was on the wrong shelf" after I said I'd like to do a survey or talk to someone about my experience. Sadly I learned my mom also had a similar experience with Assistant Manager Andrew. I cannot believe someone who is supposed to be a frontline face and leader in the store, would treat customer in this manner. I am still fuming about the "women" comment; completely unacceptable.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Friendly and very helpful. Found them more knowledgeable than other auto part stores.read more

If you buy a battery from them, test it within the first 2 hours of buying it otherwise you're SOL…read morewhen it's fried and you try to bring it back for one that actually works.

Customer Service: Just an old mechanic! Knows ALOT about cars just not small talk lol…read more. Cost: Hourly rate $120.00 dollars- but he will pro rate the time if not used. He is as honest as they come. Service: I had an appointment and still showed up a day early for a drop off and he got me in and out a day early. Advice: You can trust this shop to be honest and fair. So, will be telling all my friends to pay them a visit when in need.

Bill fixed my radiator hose leak for $20 on the same day yesterday. It was the busiest week of his…read moreshop, but my wife was 8.5 months pregnant and I was in a tight spot. He fit me in and did a great job. The car runs great. I was worried that I had a blown head gasket. Instead I ended up with a very easy repair and bill and my car is still running strong at 321K miles 1995 suburban. Bill does stuff like this all of the time.

Bought a side x side and a dirt bike from Todd. He was fantastic! He spent the time with us and was…read moreprofessional. Everyone that works here is friendly. When we first walked in they let us check out the machines without being pushy. Todd also worked with us to find the best deal for our side x side. They also let us store our new toys there until my BF was able to get off work to pick them up. Awesome place to do business!!!

2021 ski doo expedition sport i sent on my own dime from…read morerural alaska for recall work and fix a blown motor along with electrical issues. Turns out BEST warranty is the worst. Warranty work and recall work denied so I have to pay almost 7000.00 for repairs including the work for recall issues and ecm reflash. Not good customer service in my part especially when im paying loan on the machine and vehicle insurance on it.

we are visiting Alaska from Colorado and needed to have our brake pads changed because a different…read moreshop told us they'd need to be changed soon. we are traveling in our 2013 Tundra with two large dogs so we were very nervous about being without our house on wheels for the night. we dropped the truck off at 1:30 and got called back at 3:30. Jeremy told us that wasn't the case and showed us how good the brake pads were still and explained where the noise we had heard was coming from. He said we didn't need the work done, so we decided to get the oil changed! He was so helpful, kind, and knowledgeable. We are so lucky to have stumbled on to this place. Honest and so friendly.

DO NOT GO HERE! THEY RUINED OUR CAR!…read more They purposefully went and destroyed our van along with messing with items in the car without permission (eg: our back hatch). Now the car is unable to work and will be $11,000 for a new engine or $500 to sell. This is unacceptable and atrocious work! Another issue that happened with them was my other car was brought in to fix my heat and they didn't fix the fuel pump, which led to all my gas leaking out. Under no circumstances should you go here. They will purposefully ruin your cars.

Holy moly - 1000% agree with the last review that the quotes for work here are astronomical. I have…read morea 2015 Subaru Crosstrek. I ran OBII and knew the transmission was a problem. Given that it is a CVT, I knew I was in for a world of hurt. At A&A, I was charged $400 for a transmission only diagnostic first and foremost. Then I was quoted $15k for a new transmission and vvt solenoid ($11k transmission, $4k solenoid). I wasn't even offered the option of a used, low mileage transmission, and after talking to multiple other mechanics that price for the solenoids is outlandish. New solenoids cost roughly $350, and they're not exceedingly complicated to install. If you do go here, which I would not recommend based on the price of the diagnostic alone, I would recommend asking for a second opinion. There aren't a ton of shops that will rebuild a Subaru transmission, but Proven Auto in Anchorage has been wonderful to work with.

I'm a retired mechanic. Took the wife's Crosstrek in for front and rear brakes. 1850 bucks! I've…read morenever paid a mechanic for services before and never will again. I know what it takes to do this job and it's not worth 800+ in labor. My god man.

This is a great alternative to the DMV. No more waiting around in a crowded room full of bad…read moreattitudes. I had my registration renewed very quickly at American Titles and I didn't notice a price difference between the DMV or this place, and they were much more pleasant and professional than many of my experiences at the DMV. I'll be going back for all my DMV needs and highly recommend them to anybody.

From the owner: Your local personalized DMV! We process titles, registrations, driver license and ID cards. We…read morealso offer DMV written and road tests. Plus a State of Alaska approved driving school.

I purchased a new Toro lawnmower that was shutting down after starting and then would not restart…read more The place I bought it from was no help and said to take it here as they are a Toro authorized service provider. I called and explained my problem, the owner said to bring it in. He looked at it and was able to fix the problem right then and there. His customer service was excellent- it is obvious he takes pride in his work. He answered all my questions and it was wonderful he took the time to deal with an issue that the seller would not. The whole experience was very positive and I will make the drive to ER for future service needs.

Last summer I needed a replacement grass catcher bag for my Honda engined lawn mower. I lost the…read moreoriginal bag when we moved into our in custom built home. I spoke with John the owner and he said take a picture of your mower and I think we can fix you up. He is ex-Army paratrooper and full of energy. He had a replacement catcher almost brand new fo $20 bucks. He s very busy guy but very kind and customer oriented. He treated this disabled Army pilot with respect and thanked me for my service. There is an incredible inventory of used and repaired gas engine powered equipment of all kinds. I would be amazed if he doesn't have what you need in the way of parts, service and repairs. Folks who complain about this business probably have unreasonable expectations such as repairs of seasonal equipment. Obviously you might have a bit of a wait. Plan ahead !! Thank you Eagle River Small Engine Repair! CWO Michael Stanton retired US Army Aviation Wasilla

This place used to be my go to. Four family vehicles for oil changes and tire changes at least two…read moretimes a year. It's always been pricey and the product push and overcharges for air filters is a bit much. I never cared too much because they did a good job. Customer service and interactions with employees Just tanked overnight. Very unfortunate and don't expect it to be open much longer if they keep it up.

Wrong oil filter installed. Way too big, gushed oil out at startup. Stay far far away from these…read moreclowns. Two cars, to big mistakes.