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    NAPA Auto Parts

    4.1 (10 reviews)
    Closed 8:00 am - 7:00 pm

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    5 years ago

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    1 year ago

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    1 year ago

    closed early when I had parts on order at their location fourth time this week receiving and witnessing terrible service at this location

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    4 years ago

    Wow. Worst service I've had in years. Clerk had a terrible attitude, I was a bother to assist. We walked out. I hope her life gets better.

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    Jaime T.

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    9 years ago

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    4 years ago

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    Jaime T.

    Thanks for the shout-out, Cheryl, it is highly appreciated! -NAPA

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    9 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    Ask the Community - NAPA Auto Parts

    Review Highlights - NAPA Auto Parts

    The customer service rep on that approached me is named JR (I believe) and he was super helpful!!

    Mentioned in 3 reviews

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    NAPA Auto Parts

    NAPA Auto Parts

    2.7
    (3 reviews)

    Worst customer service I've had in a while. Crappy attitudes from everyone in general and low…read moreavailability of products. I came in looking for some spark plugs and ignition coils that I had called ahead about a few days prior. After waiting for someone to come out and greet me for around 15 minutes, I was told by a snarky read headed young dude at the counter that "nothing is kept put aside after a day or two" and they didn't have all the parts I needed. This place just sucks all around. Go to the Napa on Fairbanks instead. They're super cool over there and will actually have the stuff you need. Oh! And when I went to pay for the parts they actually did have for me, I asked about a military discount because I'm active duty, and was angrily asked for my ID, which is fine but almost never happens anywhere else. Just saying

    The saving grace for this two star review is based on one person, his name is Lee…read more Stacey actually was the first one to pick up. From the minute he picked up the phone I could tell this would not go down very well. Instead of addressing the customer first, the first thing I heard was him yelling about how the system went down. And how he wasn't printing anything because his computer does not print. That was certainly not expected. Being that I did some research on my product, I already had looked up the specs, knew the pricing, and new the part number. The only thing I had asked was if the part was on hand in their shop or if any of the other Anchorage Napa's had the part. He proclaimed it was hard to do with their systems being down that he will put me on hold to ask. Well he did keep me on hold. A few minutes later Lee enthusiastically picked up asking if I was being taken care of. I told him that Stacey was asking someone about a part and Lee quickly took charge. He also noted that the system was down, but said he could still check in another way so he then placed me hold. Just a few seconds later, Stacey came on again and said it would take 20 minutes because he couldn't do anything with the system being down. I said that was fine, Lee was also looking. All Stacey said was okay, and hung up on me. Really though? There is never a reason to be unhelpful, inattentive or rude to a customer. Especially one who (I think) is pretty pleasant and understanding. Thankfully, Lee still had me on hold. He let me know that the 5th Avenue location did not have the part on hand, however Dowling and Spenard did! And while my part was only requested my manufacturer, that they did have a Napa brand, with a 3 year warranty. He also let me know that there was a "bucket sale" going on. You buy a bucket for $2.99 and anything you can put in the bucket ends up being 20% off. Doing the math, bucket included, I end up saving an extra $30ish. Hell I'll search for anyway really to make a sale. Lee went above and beyond - between being super curious on the phone, searching for my part, finding a similar yet still compatible part for my needs, and also saving me money! I really could not thank him enough for being so helpful, and certainly let him know how much Stacey sucked. He joked that he hears that a lot. That's truly unfortunate.If I were to base my experience solely on Lee's poor service over the phone and Lee did not pick up, I would certainly take my business elsewhere. Lee, if I could I would give you all the stars on this review. But in general, I've certainly experienced better treatment at Auto Zone, O'Rielly's and half the time, at Walmart.

    O'Reilly Auto Parts

    O'Reilly Auto Parts

    5.0
    (2 reviews)

    So I heard the ad on the radio earlier, just before I saw the sign for oreilly auto parts on…read moreMuldoon, and pulled in due to my wiper being inefficient. The young man there was so very helpful and showed me which blade I needed and even how to replace it. He said I should keep the original for emergencies. I went on my way out of town and my ABS light came on so I stopped at the Tesoro near the Palmer oreillys and the young lady there said that I should check with so and so at oreillys next door if I was unsure about needing brake fluid because I had been lingering at the auto stuff awhile looking confused. I did go next door and the guy was just like my own dad and checked and made sure everything was up to par and put the fluid in even tho he said I probably didn't need it, and explained ABS to me... he went out of his way to be helpful, once I said I was traveling to Tok alone. I truly appreciate customer service like this because it's very rare. If you need anything auto related, and are unsure about what you are in need of or how it affects your vehicle, or even if ur knowledgeable, Go to oreillys auto parts. They treat you like they value your patronage.

    Everyone in this store is remarkable. They are patient, and deal with all of my quirky questions…read more They recognize me, and know what car I am always working on. The manager is fantastic. Offering advice and tips to make the fixes easier. Buying a battery, the boy behind the counter didn't even wait, he just volunteered to help me and brought my battery to my car without prompt. Yesterday, (I am here... A LOT) An older woman came in, and the staff went out of their way to be sure her vehicle was safe for her ride to Fairbanks (6+ hour drive) The store is smaller than some, but perfectly suiting for our small community. They have never had an issue getting what I needed, and even having to get some.in from Seattle, I still get many things the next day. My store of choice :-D

    NAPA Auto Parts - autopartssupplies - Updated August 2026

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