I recently visited this AutoZone to buy a very specific type of windshield wiper. The first employee I spoke with was helpful--he looked at the photo I brought, confirmed the type, and told me to bring my car back so an employee could help install them since they can be tricky. I returned not even 30 minutes later, and that's when I met James--the only employee on shift at the time. Unfortunately, this quickly turned into one of the most uncomfortable and longest customer service experiences I've ever had. From the moment I arrived, James shared (unsolicited) how much pain he's in, how he has a limp from surgeries, and how he just doesn't care about anything anymore. While attempting to install my wipers (which he struggled with), multiple customers entered the store and waited to be helped. I politely told James he could go help them first, and he responded by saying, "I don't care at all," and even pointed out that *"one of them is a known thief"--*again, saying he didn't care. I ended up walking inside to apologize to the waiting customers because James flat-out refused to come in and assist them. The entire experience was bizarre, incredibly awkward, and unprofessional. I will never return to this location again solely because I might encounter James again. read more

I hurt my back and I needed to replace my headlight bulbs. It was dark and raining and I was trying to bend over to put them in myself while in the store's front parking spot. The nice gentleman there saw me struggling to do this (I was in a lot of pain, and I'm too stubborn to ask for help haha), and he came to my rescue. Everyone there is always helpful and friendly! I love this place! read more

Stopped by this store to pick up one item. Found it fast and the part that was best was the cashier asked me what kind of vehicle I intended to use the product in, I believe this is such a great way to open up conversation and to make sure the product is right for the use! I really like that! I wish I would've caught the cashier's name, but he was very personable and even offered to help with the product of I chose. I will return! Thanks Cameron Park Auto Zone read more

Great experience. Employees were super helpful. Highly recommend. Not only did they have the part in stock that O'Reilly didn't have but they also helped me change the battery in my remote. read more

The employees here go out of their way to help you with your car repairs. I would definitely recommend this business for your automotive needs. read more

This location is awesome! JULIE and TYLER were Incredibly accommodating and kind; really took the time to explain Everything I needed for my project, and how to execute efficiently. Highly recommend this store and these employees - Thanks guys!!!! read more

This AutoZone is pretty standard as far as such stores are concerned but the difference is the people. In spite of the whole Coronavirus histeria going on right now, I was pleased to find the store open when I stopped in the other day. I wish I had made note of his name as one of the associates, a dark-haired young man with a short beard, was so friendly and helpful. I had stopped in to purchase new windshield wipers as mine were worn out. The guy who helped me was very knowledgeable about the various wiper brands and their pros & cons. After I made my choice, he insisted on installing them for me in spite of the fact it was pouring rain at that moment. How awesome is that? I highly recommend this place. read more

Very good service. My battery was replaced quickly, and this store honors their warranties. I will definitely be back for all my car part needs. read more

They have better selection & bigger stock than the other guys in town & are generally super knowledgeable staff. Stay away from the big oafey grey haired guy though, everytime I draw the short straw & he "helps" me he screws something up. Today was no exception!! Do yourself a favor & ask for ANYONE else & you will be happy you did!! read more

Steve was extremely helpful and kind; this will be my go to place to go for auto parts. Received much better service than at the placerville location. read more

I had just gotten off of work this evening when my car wouldn't start. Turns out my battery went out and even though they were pretty much closed, Patrick and Everette both went the extra mile helping me. I am so appreciative of all the help I received tonight. Thanks so much!! A1 service (-: read more

Came in last night for headlight bulbs. Both service members were super friendly greeted me, they helped me out, conversed with me. The cashier made sure I had what I needed and the other staff came out to check that I wasn't having issues putting in my bulb. Thanks for making a potential stressful issue an easy fix with laughter and helpfulness read more

VERY helpful staff. I brought in my battery last night 45mins before closing and they were happy to charge it until closing. Turns out the battery was dead, they went out of their way to make sure the old battery wasn't still on warranty and stayed a bit later after closing to help me get the right battery at the right price. read more

Friendly and helpful staff! We arrived with battery issues and after performing a check, Patrick had our battery swapped and we were in and out. Highly recommend their batteries for the great warranty! read more

Good customer service, helped me get what I needed and sent me on my way. Their battery charging service was very helpful because I dropped it off, they charged and tested it in under an hour, and I picked it up when it was convenient for me. This service is free, without any hints of upselling or promotion. read more

Just what you'd expect from a place like this. Greeted and offered assistance. I didn't need it since I knew what I was looking for. The place was tidy and location is convenient. It's on the way up the mountain, so if we forget something, we'll be here. read more

Friendly, efficient, helpful, great spot! Thank you for installing wiper blades for me!

This place is great. They have honest and knowledgeable staff and are always helpful.

My car wouldn't start after visiting a store near AutoZone. The staff at AutoZone checked my battery and found it was no longer any good. Since it wasn't very old and probably under warranty they called a competitor to see if perhaps they carried my brand of battery, because AutoZone didn't. They found out where to send me and I got a new battery under warranty for $0.00. THAT IS INTEGRITY!!!! They have earned my future business! read more

Due to horrible service i received at nearby O'Reilly's this morning i checked Yelp to make sure i would get good service somewhere else. Here is another well deserved 5 star review for Auto Zone! From the time i left my office, drove the 2 miles to Auto Zone, went in to purchase my wiper blades and got back to my office i spent less time than i had inside O'Reilly's NOT getting waited on properly. Oh, and the nice man at Auto Zone even walked out to my car with me and put the New wiper blades on my car for me! Excellent, attentive, friendly, efficient service from start to finish plus they were well stocked on all their wiper blades so i was able to get a set from the same brand. High recommends. I wish i could give more than 5 stars. read more

First time trip to Tahoe with my kids and it was a disaster. We weren't planning to go all the way into Lake Tahoe but because of rain we decided to drive into Tahoe and purchased $160 dollar snow chain at this location. This was what was recommended to us by the associate after showing him our tire and model. We re from Bay Area So it took us 2 hours just to get here then another hour to get to the point where we needed to put the chains. We drove with the chain for about 10 minutes but knew something was not right. we were about 20 minutes away from Tahoe and decided to turn back because the rubber attachment that adjust the chain onto tire kept potting out. When we headed back down we were in the middle of snow storm but had to take the chains completely off because one of the chain tensions came off while driving! We were told later that these were not the right chains for our tire! Because of their mistake not only was our trip a 6 hour ride in the car but their mistake put us and our kids in danger. read more

I have been going here for years, they are helpful and friendly. Ask for the lifetime duralast brake pads.