Came in to purchase some oil and filters. Jeremy assisted me. He made me feel very comfortable asking any questions I had. He was very welcoming and helpful. He managed to welcome and let other customers know they'd be helped shortly all while assisting me at the same time. Some of the best and authentic customer service I've ever received. Thank you, Jeremy! read more

The employee I dealt with twice was very aloof on anything vehicle related. I've never went to an AutoZone and had an employee know less about auto parts. Then after realizing I got the wrong parts I show up at 7:30 (the opening time on maps) and he wouldn't open the door saying they open at 8. read more

David was amazing. Installed a battery for my wife who was stranded in Chandler. Extremely helpful and very kind.

sooo so impressed by the young people who 'run' this store. Last eve a nice guy I have been helped by a few times, David P. the 'parts manager' helped. I had a 'issue' with that crusting 'stuff' we all get on the positive battery post. My battery and alternator are aok, I needed tools and the spray to 'foam and remove' the gunk from the positive terminal. He was kind and helpful. He should get a promotion a raise and a handshake from Mr. AutoZone President. xlnt. location of AutoZone I have their Gold battery aok and have bought that item a few times over the years no issues. read more

I just want to say thank you again to Carlos for helping me out with my battery. He was very professional, knew exactly what he was doing, very friendly and was able to get the job done. He was able to remove my old battery and put the new one in and dispose of my old battery. Keep up the great work!! read more

Horrible customer service she (Crystal) sat there and talked on the phone I asked if she was the only one working she said "nope". "there's a self check out over there" with attitude. Like thank I stood there for no reason. read more

AutoZone Auto Parts - AutoZone - Auto Parts & Supplies Near Me - Chandler, Arizona

I know S about cars I don't mind that since that's why God made mechanics , etc . I went to two name auto places to get someone to help me put a quart of oil in my vehicle . None could do that . I went without much hope to this AutoZone and the very knowledgeable and helpful Demi helped me out with nothing more than a smile . I appreciate her and her service to me . read more

I get it Arizona heat kills car batteries, A lot! But coming to this auto zone sucked! They offered to charge my battery but when I started to drive off my battery light came back on. Had to go to another auto zone to get a NEW battery read more

i would give this autozone any and all my business if i could! the one on chandler heights sucks and their staff was extremely rude when my dad and i went in to get a new battery for my car. at this autozone, the manager, i can't remember his name, was very helpful and helped lower the price of my battery as my warrenty had just ended over a month ago. nicholas fixed and replaced my battery very quickly and was extremely friendly and helpful in answering any questions we had! i will definitely be coming back to this store if need be, whether it's to buy an air freshener to see nick again or get a new battery, but that's not for a few years i hope! thank you autozone!!! read more

No issue with this store as the staff is friendly and keep their shop clean. Shelves are stocked and they also have a free tool loan service and test car batteries for fee. read more

Both of my daughter's headlights were out so she was driving around with her brights if she had to go anywhere at night. Her husband hadn't gotten around to replacing them in the two or more months they'd been out. I looked on YouTube to see if it was something she and I could do and after watching about 5 short YouTube videos I decided that we could do it. She said she already had the bulbs so I had her stop by my place after work. She popped open the hood and we got started but when we went to put the first bulb in that she had bought at Wal-Mart, it turned out to be the wrong bulb. It was the H11 but she needed the H11B. We jumped in my car and drove down to AutoZone which was just a couple blocks away and looked over their selection. At first they only had one guy behind the counter so we couldn't ask anyone questions because he was busy with customers. Then a second guy came out and took the next customer and a third guy came out and started to help us. We asked if that was the most reasonably-priced both they had and he said it was so we bought two of them at $21.99 each. Without my asking he gave us a 10% discount so they came closer to $20 each which was helpful. I don't know if it was because I was a senior or because we said it was the first time we had been in that store, but it was nice that he offered that. We took the bulbs back, got them installed and I felt better knowing she wasn't driving around with her brights on. I hate when other people shine their brights in my eyes. Plus now I don't have to worry about her getting a ticket. Thank you to the guys at AutoZone for helping us out and saving us a couple dollars. read more

If you could get a zero stars for customer service she absolutely would receive a zero worst customer service I have ever seen not only were they very unknowledgeable about anything they had no patience to try to listen or figure out what I was even asking them which all I needed with 6 inches of high pressure hose thanks a lot for all the help you did not give me then she proceeded to get on the phone and completely ignore me all together I will never go back to this or any AutoZone ever again As a store owner I really think you guys need to train your employees on better customer service by far the worst read more

Needed a headlight changed on a vehicle that wasnt mine and Ramiro was nice enough to change it out for me. Even though it's a billion degrees outside he offered to help and I really appreciated it read more

Everyone has been pretty friendly every time we have come here. They offer the use of their tools if you need to tighten something up. They also offer free battery testing which is what we needed when we stopped by here. Overall, I am pretty satisfied with the service we have received here. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Chandler, Arizona

The majority of the staff here have no idea what they are talking about. I have asked for several simple items, like plastguage, an oil pump primer shaft, ect, and all I got were blank stares. I special ordered starter bolts from another store, and the girl at the counter had no idea where they were when they arrived. Unless you are mexican, avoid this place, there is a reason it has the nickname Vatozone, they don't offer much help if you actually speak english! read more

Came here for a quick battery check up and swap out. Ron took care of my friend and I, he was friendly, quick, and very helpful. Had some nice small talk while swapping our battery out, solid guy. It's the little things that count and he gets that. Glad we came to this location! read more

Open until 10 pm? Yep! I just finished eating dinner and got in my truck and heard what everyone in 100 degree weather cringes at. The sound of an engine barely turning over because of a dying battery. Less that 2 years ago i bought this battery and i knew it would not last forever. Not in this heat. Very happy for the warranty as I didn't pay a penny and swapped it out in front of their store with the use of their tools. This company has always been my choice. read more

"There's plenty of idiots that work here."...those were the words of one of them in the flesh. This fellow proceeded to tell me that he couldn't put a new battery in my VW JETTA because the battery was buried under an electrical panel. He said it would take over an hour, even though a different gentleman the night before at the same location told me over the phone they could do it no problem. I called the VW dealership and their service rep literally laughed when I told him what the employee at Auto Zone had told me. So I proceeded to confidently show my "not so complicated battery" situation to Alex who didn't even respond with so much as an apology. In fact, he passed me on to another employee! And thank God! I got much needed assistance from Carlos, who appeared to be an assistant manager. He provided quick and helpful service regardless of Alexander's unwillingness to help me from what I suspect was an acute case of stupidity and laziness. Never going back to this location ever again. PS this location is in an awful part of town. read more

Went in there to do a return. There was about 5 employees working. No one greeted me. No one looked at me. There were two employees standing behind the counter talking to each other in a different language while looking directly at me. Then finally someone else came forward and asked if I had been helped. I told him I needed to do a return and he said the employee that was already behind the counter was going to do it. She finished her conversation first, then finally took me. I don't like to do bad reviews, but man that was some horrible customer service. I was able to do my return and all, but I don't like being ignored when I first walk in. If you can't help me right away, just let me know. read more

Dramatic evening for us, my roommate's Chevy Cobalt's battery died with the key locked in the ignition after attempting to jump the little guy was more of a ChevyNoVa instead of a No-Go then Triple A arrived helped get the key out with their super hero powers jumped it enough to drive and the get in the zone... AutoZone off Ray & Arizona where I called to see if they had the battery in stock and Carlos had awesome customer service on the phone we arrived and Carlos still had a great attitude then we were helped over and beyond by Eduardo! Eduardo went as far as helping us get items to clean the corroded battery terminal he cleaned it himself, removed the current battery and installed the new battery for us! Great customer service over and beyond right from the initial phone call to in-person! I don't always High-5 but when I do it's definitely to my AutoZone Superheros! read more

This store always has friendly and fast customer service. They go above and beyond to provide a positive customer experience. Thank you!

Just looking for the temperature gun that you said you had on the phone and waited in line for 20 minutes while people cut in front of me. Don't know if I am completely done with AutoZone but I can tell you I won't be back to this location. Still don't have a temp gun. Management should know how bad you guys did!!! read more

I went to get jumper cables. Manager there was very polite and informative. If I'm in the area will definitely stop by again.

There are so many professional service people at this location!!! Daniel is an amazing person and helped us out with all our needs even when things were very complicated! It's easier to get a good review doing a basic service but when things are complicated that's when you get to know just how amazing or horrible a person or company is! Wow thank you AutoZone for hiring the best managers and sales associates! read more

If I could give 0 stars I would do just that. I do my best to patronize local stores in the community but the customer service at this location is horrible! Every time I come in here it's rarely busy (employees walking around) however no one greets you walking in or is helpful. I asked a fella for assistance and he told me the cashier would ring me up and assist with putting on a part for me. Get to the checkout and not only does the cashier not even say hello but when I ask about putting on the part he rolled his eyes said something in Spanish and said he had to put in a battery. Let me give u a quick lesson on how u should've handled this: I'm sorry Ma'am it may take a few minutes currently I have something to do or let me get someone else to help you. It also seems that the employees only cater to Mexicans that come in. You don't get to treat me like shit when I come in to spend my money. One, two, three strikes and we're done!!! Be careful who you treat horribly you never know, who you're dealing with, and how they can impact your business. Unbelievable!!!! This wasn't the first time you guys have been extremely rude and the cashier that rung me up needs to be reprimanded, and taught a lesson in manners at the very least! read more