I have lived near Louisburg, NC for over a year & a half. Started with getting my oil changed and…read moreinspected. Since the first times I have had repairs done and the quotes were fair and in a couple of times came in below the quoted price! You don't hear that often but, that's what you get when you have a honest business during good. Also, quoted times were pretty much on point. Brennan has been my contact person and you can tell he wants to be fair to the customer and looking to ensure he builds long term customers. He always explains my options and helps me understand what needs to be done and options when there is an option. I hope the owners know how rare it is to find, these days, a leader who lives up to what they say.

I had a nail in my tire and ended up driving around on a spare - called a well known tire place in…read moreWake Forest and they said they absolutely could not fit me in. Happened to go past Pete Smith in Louisburg, stopped in and asked if they could patch my tire and he said "sure, give me your keys, we'll get you all set." Wow! Despite a few people waiting, the turnaround was fast and so professional. Brennan who was at the front desk was so friendly and even got me tire prices and wrote everything down for me. I highly recommend this location. Fast service, very kind folks, clean waiting area.

I had a flat tire in the Walmart parking lot. I couldn't drive on it so I grabbed a can of…read moreFixaflat. Ironically, Firestone is right there. So I pull in and ask if they would be able to plug the tire. Once you mention Fixaflat their only solution is a new tire for $300! I asked if they could let me at least put more air in the tire - NO! This is real customer service here! I would suggest if you need anything done with your vehicle, take it anywhere but here! To end my story, I drove across the street to O'Reilly's and bought a plug kit and 12V air compressor. I fixed it myself in their parking lot but they did offer to help. While driving to O'Reilly 's there was a WF police car behind me that quickly sped around me because I had my hazard lights on and could only drive very slowly. To serve and protect - lol. The world is full of helpful people . . .

Firestone is really a mixed bag. Either they take forever, or they are super unrealistically fast…read moreand charge an arm and a leg for it. I had new wheels put on my SUV last weekend and had an appointment at Firestone a few days later to get them aligned. This place is within walking distance of my office, so I figured I could drop it off on my lunch hour and then walk back, then walk back after I got off work at 5 to pick it up. I walked in and no one greeted me for a few minutes even though there were 3 advisors available. Finally, one greeted me and I gave him my key fob and walked back to work. Less than 30 minutes later, my car was ready. Fishy. I'll preface by saying I work in the automotive industry so this was a little too fast for a wheel alignment, especially given how full the shop was when I left. Not only was it weirdly fast, but they charged me $130 for less than 30 minutes of work! Absolutely insane with their price-gouging. Yeah I won't be back here.

if I could give it a zero star I would i've taken my vehicle to them twice and both times I was…read moretold the issue was fixed when it wasn't

We purchased a used Volvo last January and need to find a trustworthy mechanic to maintain the…read morevehicle. Andy and Mitch did such a great job with our Volvo that we now have them do all the work on our Dodges too! Their rates are more than fair, work is always thoroughly completed, and never any surprises. I also appreciate that do give me a status update on anything that might need to be repaired in the future and let me know how urgent the issue may be. Not like many shops that seem to use any maintenance visit as an opportunity to upsell. Thank You!

I have had quite a few services performed here on my vehicle's and it's been a very amazing local…read moreservice station. It's been on my mind to write another review from an unscheduled stop right after Christmas. My daughter hit something with her car and broke an aftermarket rim. She's in college a few hours from home and needed to get back after her break. I had a new wheel ordered and paid for overnight delivery but could not find anywhere to install it. Every where was closed. I stopped by here and happened to run into an amazing gentleman that saved my entire day. The shop was closed but he was working on his personal vehicle for a trip to go see his daughter in college from what I remember. He opened the shop to remove the old rim and tire and mount the brand new setup for us. I have thought about this quite a bit and I'm always so thankful every time I go by and think about that day. An extremely kind gesture that saved so many things going wrong that day. I had a wonderful conversation with him as well. He stuck with me and helped me and I just wanted to Thank him and the wonderful family oriented establishment. They are incredible people and he didn't even charge us. I wanted people to know how great this place is and send as much business as possible their way!!!

My Car maybe cool for now, but I'm still Steaming!!!!…read more I dropped my car off Tuesday June 26th, 2024 and explained that my car was overheating and blowing hot air. They could not see my car that day, but scheduled me in at 11am on Wednesday. CLAS did not get to my car to see the problem until Thursday. I patiently waited for days since the Jennifer (the office rep) stated they had 1-2 mechanics working. I understood and due to the heat I figured it would take awhile. Thursday I spoke with James and he stated that I needed a new thermostat and a coolant flush. Long story short, I got my car back Friday 6/28 and within an hour my car red coolant temperature light, windshield wiper light and engine light was on. It was like I was back to square one! My car started to steam and stall. I called CLAS and called Jennifer who stated that they will be there Saturday 6/29 between 8am-12pm. They did not show up at all. There was a sign on the door that they will be on vacation starting 7/1. I called numerous times. I could not leave a voicemail due to it not being activated( I wonder why). I drove my car a little without the air and it overheated within minutes. I waited til everything cooled down and checked my fluid levels. Ya'all! There was no antifreeze or windshield wiper fluid. Per Jennifer she stated that the owner looked at my car‍The way this experience has been going he probably did not put in a new thermostat either. Now they on vacay with the money I paid them and I have to wait til they come back on July 8th to discuss the matter. -Nena Smiley

Dropped my car off for an inspection and they stated it would be 30-45 minutes. After waiting 30…read moreminutes, they come out to tell me their inspection station isn't working- and that it wasn't working on Saturday. This transparency would have been helpful to know upfront instead of wasting customers time.

I needed new tires. After being disappointed by the lack of professionalism and good customer…read moreservice from "them Boys", it was a pleasure to take my business to the Just Tires located on Capital. I was greeted with a warm smile and a little humor from Robert, whom I assume was the manager. I told him what I needed, he assisted me in picking out two, and although only one tire was available, he came through on his promise to have other tire there the next day. The truck with my tire was late, but I got my two tires professionally installed and enjoyed the friendly conversation and relaxed atmosphere inside while waiting. Don't get taken advantage of, and don't overpay. Give Just Tires a chance to earn your business like they have mine!! Sales and service matter!! Well done!!

Great business to work with. Have used many of their advisor team in the past, and all have been…read morecommunicative and helpful. Would highly recommend.

This service center helped us resolve a significant engine malfunction with our 16-year-old car…read more While I recommend them for technical competence and professionalism, they are wildly expensive. After a timing chain misdiagnosis from another garage--and an insane repair estimate of over $6,000 for timing chain, plugs, and ignition coils--I started calling around and one place recommended a specific mechanic at Christian Brothers who specializes in Infiniti vehicles. I had it towed here, and the mechanic correctly diagnosed the issue as a failed ignition coil--not a timing chain. That correct diagnosis saved me literally thousands. While Christian Brothers Auto. was my "hero" in this instance, it was definitely a "high-cost hero." This place is wildly expensive and arguably overpriced compared to most independent shops. It is my understanding most garages mark parts up about 100% over retail (e.g., a $16 spark plug bills for $32). Everything here was well over 100%, in some cases closer to 400% (e.g., charge $425 for a $115 Hitachi ignition coil, spark plugs over $50 each). I asked for an adjustment on the pricing, and they refused. Also, while many garages will give credit for a diagnostic fee (already higher than most at $199) toward the cost of repairs, Christian Brothers will not. In summary, while I was ecstatic about their correct diagnosis, I was less than enthused about their gold-plated pricing for the work they performed. I strongly recommend Christian Brothers if you have a hard-to-identify issue (at least on an Infiniti), but I would avoid for most routine maintenance, as they are far too expensive.

I am happy to report that the service here has significantly improved and returned to the high…read morestandards I have historically come to expect from this location. My most recent visit was specifically for their complimentary tire maintenance checks, and the team handled it flawlessly. I stopped by for a quick, free air check and had them examine my tire tread wear right before heading out on some major road-trip excursions. The entire process was incredibly efficient. The technician was fast and polite and made sure all four tires were perfectly inflated and performing exactly as they should for highway driving. The free air check is incredibly easy to navigate. You simply drive onto the property, follow the clear directional signage to the designated area, and wait. Someone will come out to assist you shortly. You do not even need to get out of your vehicle to get your air topped off. At my last tire rotation, I am glad to note that this rotation went better than my prior experience. The service bay crew was highly organized, working with the exact type of speed and precision that originally made me a loyal customer. Just like my earliest visits to this shop, I was in and out of the service bay in no time. It is great to see this team regain its momentum and deliver fast, convenient, and top-tier customer service again. Service has improved here and returned to what I've come to expect.

I wasn't sure whether I wanted to post this review, but the more I thought about the experience,…read morethe more I felt it was worth sharing--particularly from a customer-service standpoint. I arrived at Discount Tire in Wake Forest with a tire that was actively leaking air and was nearly flat. Yelp showed the store as being open until 6:00 PM, but when I arrived, I was told they actually closed at 5:00 PM. No big deal--hours can change, and I completely understand that. What disappointed me was what happened next. I explained to the person at the front desk that my tire was leaking badly and that I had just added air so I could safely drive there without damaging the tire on my 2025 BMW X5 M Competition. I wasn't coming in for routine maintenance or something that could easily wait--I was asking for help with a tire that was losing air and needed to be inspected and, if possible, plugged or repaired. The response was essentially that I should go online and schedule an appointment for the following week. I understand arriving near closing time isn't ideal, and I certainly don't expect employees to stay indefinitely after business hours. But when someone walks into a tire shop with a nearly flat tire and explains that they had to add air just to safely get there, I would hope there would at least be some effort to help assess the situation, offer a safe alternative, or provide some direction beyond scheduling an appointment for the following week. Unfortunately, the experience became even more frustrating after I left. Shortly after driving away, I discovered another nail/screw in my front tire, which I apparently picked up while in or around the parking lot. I obviously cannot say how or exactly where it happened, so perhaps that part was simply incredibly bad luck. At that point, though, I was honestly speechless. I arrived asking a tire company for help because I had a nearly flat tire, left without assistance, and then found myself dealing with another tire issue. I'm not posting this because I expect every problem to be solved immediately. I'm posting it because customer service is often defined by how a business responds when someone genuinely needs help. Even if the shop couldn't perform the repair that evening, a little concern, guidance, or effort to help a customer safely get back on the road would have made a tremendous difference. Maybe the second nail was simply bad luck. But the customer-service experience is something Discount Tire can control, and unfortunately, this particular experience left me very disappointed.

This has been my go to shop for many years for all my automotive needs. They are knowledgable,…read morefair, fast, family owned, and most importantly honest. I always go to them first and recommend them to everyone looking for a trustworthy auto shop.

I cannot believe a place like this still exists. An independent shop owner who is not locked in…read morewith this manufacturer or that manufacturer and tries to tell you the virtue of this tire over the current tire or the cheaper model you want. Darren is the owner and a hard working man. We learned of his shop through a tow truck driver who told us he purchased all of his tires through Darren, which is what we needed to hear. Today my tire was low, figured it had a nail in it and stopped by, no appointment, they looked at the car right away, replaced a valve stem, no charge as we had bought the tires there and away I went. We have bought 2 full sets of tires, had an oil change and had a nail pulled from a tire and we have never been there for a long wait. This is the place to go, they can get most brands and they don't have all of the ridiculous overhead or franchise fees and all of the other things that make the price of your tires go up and up. When Darren quotes you a price it is the price on the rim and out the door, not this that and the other thing added on once you get there.