Unfortunately our battery has done its year. We purchased originally at Napa Auto parts so we decided to make a change and get a 2-year battery here at the AutoZone location. Special thanks to Tina and Miguel for helping us with the superb customer service and also installing our new battery. They got us in and out swiftly. Much appreciated and thanks in advance! Please contribute to coming to this location and giving them your business. read more

AutoZone Auto Parts - Old Napa Battery - Auto Parts & Supplies Near Me - Downey, California

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I came in today and was helped by Tina c and she was super friendly helping find what I needed and recommending what would be helpful to keep my brake lights from going out.I bought the wrong ones and was super quick to get me the right ones and even going above and beyond to double check to make sure they were the ones I needed and being mindful of my time.I wasn't in a hurry but her customer service was amazing 10/10.Fixed my brake light in the parking lot as there is a lot of space. read more

Shout to Jesus P for the battery change made it fast and easy got everything done in under 15 minutes.

A lady name Tina had helped me out and she was very helpful in every way she can with the most perfect customer service and experience and I've been to 4 different autozone selling me different parts Norwalk,Cerritos, I mostly never have much trouble but recently I've been getting a lot of trouble till I came to this one in paramount read more

I went in last week to pick up a few things for an oil change to my car. The associate Melissa went above and beyond to help me pick up the things I needed. I'm a girlie girl so I had no idea what to get she was super friendly and made my experience easy and fun at the same time. Her customer service was amazing cuz I was a little nervous but she really took the time to help me and made me feel good about my visit to this store. I will definitely be returning to her for help!! read more

workers here are super nice. I wish I caught the name of the guy who went out of his way to help us. I tried doing the autozone feedback thing but the link doesn't even work. Anyway, I hope management sees this. Reference number 03346-098828-260118-2 read more

I come to buy oil for my Ram 2500 Cummins. They have everything. Full synthetic 15W-40, heavy duty stuff, right filter too. Worker check computer to make sure it match my truck. He know what he doing. Store clean, easy to find things. No stress. I get oil, filter, and few shop towels. They even got funnel and gloves if you need. Guy at register cool, ask if I need help carry to truck. Respect for that. I change oil at home. Truck feel smooth after. Will come back again when time for next one. AutoZone good place. read more

Tina changed our car battery with a great smile, i dont really have anything else to say she was very patient with us

Tina! the best service! add the battery and took a look with no problem! i would recommend!

Went in today to check my car battery & get it changed. David went above & beyond with his service. He is very knowledgeable & you can see he loves what he does. Made my parents & myself feel very comfortable & made sure everything was perfect. Thank you so much David, there aren't many people in this world that care about giving the best to their customers. read more

Both sales guys working at coutner around 1230 need improvement on how to speak to customers and the one who helped doesn't even know difference between coolants embarrassing read more

Staff here are very friendly and helpful. They are eager to help you find a solution to any car problem you are experiencing or part you need. read more

super quick and professional. i had a burnt out head light and employee santiago got it fixed for me in 5 minutes!

Yesenia was amazing! Great service. I came in to buy car wash supplies and she got me everything I could need.

I went to get help with my driver's side break light; a passer go by got my attention saying your light is out and you don't want to get a ticket like him! Walk in and was greeted by Yesenia C. who happened to be the store manager. I had a bulb, but wasn't sure if it went with my car. She looked it up and it matched . I asked her can she assist me and she said ABSOLUTELY , we went out to parking lot and she changed my light and insured it worked . I call that GREAT service, go Yensenia C. you are great and supportive of your customers. Thank you again. read more

AutoZone Auto Parts - Car Yesensia C., manager of Autozone Downey changed break light ! - Auto Parts & Supplies Near Me - Downey, California

So David helped me out great customer service thumbs up I will go there all the time! Way to go David! Ps I don't know hom neither lol.

I was having car issues and had a feeling that it was my battery. Came into the Auto Zone on Paramount Ave. and they checked my battery. It wasn't working anymore, so I had to replace it. I didn't have any tools to remove it, so the guys let me borrow whatever tool I needed to remove. It may not seem like a big deal, but I was really pleased that I didn't have to leave to get tools or buy some. I removed the battery and put the new one in. My car ran great afterwards. Definitely made my day easier. Thanks again. read more

AutoZone Auto Parts - My battery - Auto Parts & Supplies Near Me - Downey, California

I came in to buy a battery because they advertise free replacement with the purchase of a battery on the website. I was in a rush because I found out my battery was dead as I was preparing to leave for work. I wish I would've caught his name, but the dude with the goatee that was working at 10am on July 24, 2023 really did me a huge favor. At first I was told they may not be able to replace my battery but he took a look and offered to do it for me. Had the new battery installed in about 10 minutes and I was able to get to work. I'm sure it's in the job description, but huge thanks to the guy that helped me because he was cool and got the job done quickly. read more

I went in to get a lightbulb for my left front headlight. A young man named Alexis help me and found the bulb and actually installed it for me in the parking lot. That was a big surprise! read more

Came in to replace my battery, service was quick and correctly installed by Kevin:)) Thank you!!

Went in with a problem on my car battery & got great assistance. I was able to get a new battery and some fun stuff for my car. Dont forget to check the line aisles for cool stuff for you car and a snack read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Downey, California

5 stars for Antonio! After visiting 2 other auto zones that declined to test my alternator, finally came here and was helped by Antonio. He went above and beyond to test my battery and advised me on what steps to follow next. Thank you Antonio for your help, especially stepping out in the heat to run tests! Will be returning to this location for future purchases :) read more

TINA'S customer service was outstanding!!..she helped me in a timely manner ..I appreciate great employees like her

I was tooken care of by a nice young man. Thank you Sunday there was a lady and a man and the young lady kept talking to the young man but despite all the attention she asking for. He was still attentive with me. Great customer service.Betty Martinez read more

It was clean inside, not too many people when I went. Seems like a low key location which isn't too bad. I went on around 12pm on a Monday afternoon. Although, they were out of a lot of cleaning supplies that I needed and we're on sale. There wasn't many choices for me to choose from. I ended up getting a substitute since I wasn't looking to drive to another location. Customer service was good no complaints there. I'd say give it a try this wasn't a bad Autozone location, just be advised that sale items may not be in stock. Call first, as I should have done. read more

Sale person Raymond . E bad customer service rude doesn't know if he coming or going has a bad attitude has a problem answering questions smart a$$ read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Downey, California

I went to this AutoZone and was extremely happy! I received help from a man named Theseus and he was so polite, helpful and knowledgeable! After having a rough day with my car troubles, it was so refreshing to receive help from Theseus who got me back up and running. Theseus deserves a recognition! #ThankYou #AutoZone #ExcellentCustomerService read more

I am a few weeks late on writing this review but I absolutely could not forget the amazing service I received from the manager. I didn't catch her name but she is a female about 30-33 yrs old with dark hair, average height. She was just an amazing service person when I had a dead battery. They took the time to help me change the battery, which required some tools to unscrew another part which was in the way of my battery. I really appreciate her effort and the way she didn't deny me service or dismiss me! Thank you so much, you got me home safe! read more

I've been shopping at this specific Autozone for over 5 years. They have the best customer service and the store is always clean and stocked. read more

My driver's side headlamp was shorted out so I went to pick up the part at AZ. David Vera was friendly, sociable, and knowledgeable about the installation. He offered to install it at no charge which saved me time and money. David you represent the Autozone brand well!!! read more

Alvin was extremely helpful to myself and my husband. It's nice to see such fine salesmen that are helpful to the seniors, unfortunately nowadays the younger sales men aren't as helpful. I hope the manager commends him. The store was clean and organized. My overall experience was positive! read more

I went into the store today and was welcomed by Sales Manager, Maria Ramirez, and helped immediately. I needed new windshield wipers and Maria took my car information, told me what sizes I needed, and showed me the selection. She explained the different types and prices. After I made my selection and purchased them, she offered to install them for me. What a wonderful surprise! I thought i was going to have to wait for my son to do it. Maria was friendly, polite, and helpful. She made shopping for windshield wipers an enjoyable experience!! Auto Zone is very fortunate to have an outstanding employee like Maria! read more

Came last night and I bought a brake light for my car also decided to buy a good amount of hot wheels for my nephew. Overall the experience was really nice because the girl was polite and patient while I picked out the cars. She didn't make a face at me or anything I appreciate when people are kind do their job happily especially late at night I will definitely be back to the AutoZone due to the service I received. read more

I just want to say thank you to Danny. First I went for my battery, that guy the test my battery was very rude. I went inside Danny was very polite. He asked if need any helped. I need to get wiper blade. Danny installed them for me. Danny I give 5 starsand more. read more

I came in to buy some low beams for my car, and I wasn't sure which ones the buy and they offered to come out to my car and check. And not inky did they tell tell me exactly what headlights I needed, but they changed them for me on the spot!! I received great service from all the employees there. read more

Auto zone is great! This location is awesome they always want to help with out an attitude! They installed a new battery and gave recommendations that were great. I will always come to this AutoZone! Great service! read more

if i could give this place a ZERO i would. beware of scammers especially the fat bitch with glasses that doesn't know what the fuck she's talking about. I bought a 275$ car battery just so my car can shut down on me once more. i took my car to the actual dealership and when they tested my battery it FAILED. then when i go to test it at Autozone this good for nothing ass employee keeps trying to test it over and over again until my battery overheated and said it should be fine. like how are you going to guarantee that it's good? she didn't even bother to show me the screen and most certainly did NOT want to replace my battery even though I paid for warranty. DO NOT COME HERE read more

Great customer service! Thank you especially to Alexis T for helping with coolant! I highly recommend this place!

I had a very bad experience with one of the sales associates, Loraine I think was her name heavy set with glasses, very rude and unpleasant didn't want to be bothered with any questions. read more

Today, my check engine light came on and I absolutely freaked out! I had to pick up my son from track practice and I didn't know if it was going to mess up my car even more. I called different auto parts stores and they did not want to help me AT ALL. So I brought my car to AutoZone to see if they would help me figure that out. And sure enough they most certainly did! FOR FREE! I did not have to buy ANYTHING! The associate that was able to help me was Lorraine, and she was a very kind. She walked me through the whole thing, and it was super easy. I did thank her and I informed her manager of the great service that she provided. Thank God for people like the associates at AutoZone in Downey. read more