This was the 3rd Napa store I had to go to since NAPA closed 2 store near my house. I drove to the…read morenew store At Lakewood and Alondra not knowing it is a franchise store does not honor defective batteries. My truck battery was 1 yr 2 months old. I found the Downey store which not close to my house and they said no receipt no battery replacement. I asked doesn't this company have a date base that shows my information. She said no. I told her NAPA SUCKS. Which they do all auto parts stores have your information. I will never buy anything from Napa again and will tell all my friends. I was forced to add 1 star or would not allow me to post.

What can I say this place has great customer service!! My dad has been coming here since it opened…read moreand he always tells me he loves the patience and friendliness of this location and today I came with him to get the name of the young guy who helps him and his name is TONY.. thanks Tony I, we me and my pops appreciate you!! And your team!! Oh and thanks for the cool hats!!!

Haha sooo I went in and some lady was complaining and talking shit ... and I said out loud yooo you…read moreguys always hook me up and got good ass part thank yalll and the lady mad dogged me she was just mad he car didn't work

love this place, staffs super helpful and welcoming. any part you need they either have or source…read moresuper fast either same day or the following. only down side is that the store does get pretty packed but that just means everyone knows this is the place to go!

DO NOT COME HERE IF YOU VALUE YOUR TIME!!! Because they sure as hell do not…read more I call around 3:50 PM asking if they can replace my rear brake pads. They say sure, come on in. I tell them I'm 15-20 minutes away. They say no problem, they're open until 7 PM. I arrive, check in, and am told the whole thing will take about 90 minutes. After waiting MORE THAN 90 MINUTES, they finally come out to tell me my rear brake pads need to be replaced. Really?!?! You don't say?!?! It's not like that's literally the reason I called and came in. But here's the good part: they tell me they can't work on my car because they're closing at 6 PM. This whole time, I think they're working on my car. I think they're coming out to tell me how much I owe because the job is finished. But nooooo. After all that time, all they're able to do is confirm what I already know and tell me they can't do anything about it because they're closing early. They waste nearly two hours of my day just to send me home with the exact same problem I came in with. If they had told me from the jump that they were unwilling to do the work, I would have gone to one of the many other local shops in the area. Instead, they decide to waste two hours of my day because I guess they don't view their customers as actual human beings with lives, schedules, responsibilities, and time that is worthy of even the most basic level of respect and consideration. If incompetence had a face, the guys at this location would be it. Incompetent, careless, completely disrespectful, and seemingly incapable of basic communication and human decency. Either way, I'm sure nobody will be held accountable and they'll continue treating their customers like garbage. Go literally anywhere else.

I came in to get my tire patched due to a nail in my tire. The mechanics notified me that my tire…read morewas cracked and I needed a new tire. I ended up buying all 4 new tires since the ones I had were 5 years old. My car feels so much smoother !!! Thank you to the mechanics who helped me today.

The run down...I have bought: 1995 Chevy Silverado $105.00…read more2006 Kia Optima $110.00 1997 Lexus SC 300 $200.00 installed Need I say more....fast friendly and until now very reliable

They didn't replace my radiator after paying for a new one they just fixed the old one and and…read morecharged me then I come to find out they stole my fuel pump during the service !!! BEWARE

I Iesha Definitely Recommend This Business. Tony And His Staff Are Honest And Clearcut And Let You…read moreKnow Off Top What Need To Be Done With Your Vehicle; And I Appreciate That. Also Their Greeting Is Everything They Make You Feel Welcome When You Arrive And Most Businesses Are Not Like That. Customer Service Is Great. Which Is Why I Do Business Here. Keep Up The Awesome Work Tony And The Team! Thanks For Great Business! Respectfully!

Please look elsewhere Every person I know who has gotten an…read moreoil change here has ended up with car problems afterward. It's strange because three different cars, including mine, all started making loud scraping noises and had much louder engines after being serviced here. None of these issues were happening before the oil changes. It really seems like something wasn't done correctly. My car is currently at another repair shop being inspected, and another person's car is being checked out as well because they're having similar issues. Based on my experience, I would not recommend getting your vehicle serviced here.

I paid to have four brand new tires installed at your shop. Shortly after, while driving on the…read morefreeway, two of the tires came off. This was extremely dangerous and could have caused a serious accident. This should never happen after a professional installation. And they said they didn't do that and wouldn't take accountability for there mistakes.

The worst tire shop, I had went and I got a tire and the guy didn't put it on right and for a week…read moremy tire was making a noise just to find out that it was half way off the car already I could've died driving on the free way this is 0 stars

Very helpful, friendly, and quick! They fixed my tire and I got an oil change in no time at all.read more

Been coming here for a while but didn't realize how much more than tires they can do here. I had AC…read moreissues with my 2019 Yukon and they had to change the heater core which required the entire removal of my dash. They did their due diligence and looked up all the parts recommended to replace while they had it apart. I would have spent thousands more at the dealer for this work. Noe is great and always friendly.

Excellent customer service! This place is a charming hidden gem! I will definitely return and…read morerecommend it to my friends and family. Thank you!!! Silvia Lopez

If you're into classic cars and are in need of old parts for your vehicles, they have lots parts…read moreavailable they're not as big as some of the other ones, but they're local but they're only open Monday through Friday. I suggest you call before just to make sure that they have what you're looking for.