Ivan was amazing! He help fix our bumper in minutes! Thank you Ivan! You're the best!

I went into Auto Zone on Felicita today because my windshield wipers were in shambles. Jose brought my car up on the computer and found out exactly what size I had and showed me many styles I could choose from. Jose explained what wipers would be best for our Southern California climate. Jose then offered to install my wipers and not only did he install he explained how to do it. Jose gave extraordinary customer care I felt in the moment I was his best customer. read more

They don't sell Hotwheels here and the parking lot is sketchy at night. Sorry but true.

I'd like to preface by saying I'm a single father that lives paycheck to paycheck; I can never really afford to pay a mechanic to fix my car issues and I know very little about vehicle mechanics. After a rough start to my morning and realizing my car broke down I went to AutoZone and started asking questions on what I needed. Ivan went above and beyond to help me. He showed patience and understanding and gave informative advice when Inquiring about parts. Ivan is an asset to the organization and deserves recognition for his outstanding professionalism and commitment to AutoZone. read more

Overall a good a experience. Sometime I come for parts, sometimes I just come here to dump oil and they just take of it.

We came to this Auto Zone in panic! Our windshield wipers came off on the freeway and it was pouring rain. We stopped here and Jose was very helpful! He put our windshield wipers in the rain without hesitation. We left with perfectly working wipers. Thank you Jose!! Great customer service! read more

AutoZone Auto Parts - Jose - Auto Parts & Supplies Near Me - Escondido, California

Definitely 5 stars to Victor! First, Autozone offers free inspection comparing from other centers would charge you over $100! After knowing the problem was one of my ignition coils not died, Victor was very patient showing me where the part located and also offering this suggestions - pay someone to change the part or I could do it myself, he ended up ordering the part and taught me how to change the part. I purchased the part and followed the instructions he taught me, and it worked! Which save me at least $200 if I went to the auto repair that I used to. Victor is professional, knowledgeable and very patient. Definitely recommend this store! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Escondido, California

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I needed some help with a car battery that was going bad for our son. I planned to remove the battery myself but didn't have the extension tool needed to remove the battery housing clamp. The problem was made worse due to the rapid degradation of the battery and it not starting the vehicle at times. Time was running short. When I called today they said if I can get the vehicle to the parking lot they would install the new battery and remove the old one. I knew if they couldn't help me out I would have some issues with the car not starting again once I turned it off. They came out to the car and said, no problem, they can handle this with no issues. The good news continued with them having the exact AGM battery I wanted. I was in and out in about 10min or less. They also made sure to wipe down inside the engine compartment and cleaned up the terminals etc. They were also very friendly and happy to help out from the first phone call to when I was driving away with a new battery. I couldn't be happier with the experience. They are my default now for auto parts and tools. Full 5 stars. They deserved every bit of them. read more

O is what this place deserves! My bf and I got here 20 mins before closing. Another customer came in knowing this place is supposed to close a 10pm. The workers stared at my bf and did not care to acknowledge him or open the door. We traveled 20 mins to come here because we knew it was open since the one by us closed early. Will not come here again! read more

Came by for a lightbulb and as luck would have it, my car battery died. The guy behind the counter was nice enough to jump start my car, then tested my battery and let me know it was time to put it out to pasture. It might have been the original battery, so I guess it was time. read more

Another customer and I had both arrived at 9:40pm with them scheduled to close at 10pm. They had already locked the and ignored us knocking on the door trying to get what we needed. I traveled 20 min extra to this location because of the scheduled hours. Not only upsetting on see them closed early but also just ignore us like we where not even there. read more

Needed assistance with a headlight that had gone bad. Brandon found the right part and helped with changing it out. Much appreciated and I'll go back because of Brandon's customer service. read more

I saw a old man asking for help and the one lady working today was not willing. She got angry when I ask her to help the man. They give him a number to find that item but he or I could not find it. We ask for help and they couldn't find the# as well. I know is hard to find good working people now in day. But pls remember this employee. They bring nothing to your brand!! Personally I left and when else where. Remember, A single piece of rice can tip the scale. AUTOZONE get back to the básicos. read more

They entire staff was super friendly and Jose S. was a huge help installing my new windshield wiper blades. I am a very grateful customer.

They closed earlier than what sign was marked and what stores hours are posted. Guess we can close when we like now?

So I usually go to the one in Escondido blvd but not any more. The last two times I have gone to the Felicitas location and they are so much more helpful with any question they are willing to go above an beyond. I went today for a battery swap because my red top optima was not holding a charge. Braulio ran every test to make sure. The last think he did is see where is was after all the test he ran and saw after all the tests it had gone down 10 percent which is not normal. So he took good car of me. Because of Braulio I will only be using this location in Escondido! read more

I'm literally in this place 3 times a week. I have a lot of older vehicles I'm working on. Luckily I live close also. Very friendly staff.

Walked in and was not immediately greeted, thought about leaving, but then Brian came in from helping another client. I only needed some windshield wipers, but not only did he go over my options, he took me outside to install them himself. He instantly saw that there was a better option, he ran in and saved me $10.00 off the purchase. I tried to tip him, but he said that was just what they do. Thanks Brian read more

I don't generally leave reviews for retail stores, however since moving to Escondido I have been to this AutoZone on Felicita a couple times and the service has been exceptional. I recommend going back if you have been there before and weren't super satisfied because they are under new management and I'm positive the experience will be a good one. The first time I went I wasn't sure what type of oil to use for my new used car. I had gotten a recommendation from the dealership, however what was explained to me at the store is that the recommendation was for a new car, while mine is pretty old with high mileage so it would run better with a different type. So far so good! The employee who helped me was so nice, he wasn't even on a shift but the store was busy so he went ahead and helped me anyway. How nice. The next time I went in I was having some serious trouble with my other used car - wouldn't start! I was across the street and Luis the store manager and Andrew one of the employees really went out of their way to help me figure out what the problem was and even helped me fix it! Luis took an exceptional amount of time helping me, had a great overall attitude and even made me laugh while I was stressed out. I'm super grateful because they saved me a ton of money that I didn't really even have to spend, not to mention the time it would have taken me if I had to get it towed and fixed elsewhere. Thank you guys! read more

I am so outraged at their service, that I had to add the business to yelp so that I could trash them. I go in, wait in "line," have two people cut me, then after 15 minutes I get a, "Do you need help?" I tell the woman that I need to purchase a new battery for my car. She then tells me to go outside and wait for her to come out and test the battery. I go outside and wait for another 15 minutes. She then strolls outside, does a 30 second test on my battery, and tells me that I need a new one: I came here because I knew that already, but okay. I go inside, and I choose which battery I want. She keeps trying to coerce me to upgrade but I stand my ground. I then ask her if I could purchase spark plugs as well: a sensible add-on to a car battery purchase. She adds it to my bill and I ask her if the man could install my spark plugs along with my battery. This is the conversation we have. Me: Could he also please install the spark plugs along with the battery? Cashier: Ummm, no hahaha. Do you know what spark plugs are? Me: Yes, but I do not know how to install them or even where they go. If you won't install it for me, then I don't want to purchase them. Cashier: HAHAHAHAHAHAHA! A neighboring cashier asks her what's wrong and the woman helping me replies to the other in Spanish. Then they both proceed to laugh at me. The second woman then says, "They're reeeeeal easy to put in." Me: I understand that it's probably standard procedure, but I haven't the slightest clue about where they go so I am not messing up my car. Cashier: They're really easy to put in. Me: Do you know how to put them in? Cashier: No . . . well yeah I do but THAT I won't do for you. Me: I don't want them. Never did I expect to receive such condescending service. I then waited an additional 30 minutes outside before I got my battery changed. NEVER EVER GO HERE UNLESS YOU WANT TO BE RACIALLY PROFILED AND DISCRIMINATED AGAINST. read more

Usually don't write reviews for big name companies as much, but the service I received from Tommy was definitely worth mentioning! He came outside to look at my headlamp and make sure I was buying the correct bulb because I really had no idea.. and he even tried to replace the light himself for me! It's always great to meet an employee that is willing to help and knows a lot about the merchandise they are selling. read more

I was sold a dead battery for my clicker. The employee was rather rude when I asked to get another battery he said no because they just got them in so it should be a good battery. I said but it is dead he told me there was nothing he could do and walked away. I have spent a lot of money in this store and well go to a nother location now! read more

Very helpful! Was not busy at all and helped get everything we need from the back of the store.

I'm not sure why this AutoZone has any 1 star reviews. I've always been pleased shopping here. The employees are helpful, knowledgable and are willing to talk you through your repairs. Just today I got assistance replacing the rear brake pads on my Toyota Sequoia. I was able to speak to two of their people and nail down the exact product I need for my application. Be patient, this place gets busy. Don't be afraid to ask questions because they have answers. read more

Went in to purchase a fuel filter. Got what I needed, came home and opened the box to find a used fuel filter. There was no caps on the ends and road grime all over it. I took it back and went to get the only other one on the shelf that would fit my truck. I opened the box in the store and it was the same thing. Make sure you check your parts in the store before purchasing them! read more

This was the ONLY Autozone who could help me get the correct brake pads for my truck. I visited 2 other locations and they kept giving me the wrong ones, even when I explained I wanted the heavier duty version, which was an upgrade. The other stores "couldn't find what I was talking about" and treated me like I was just a woman who had no idea what she needed, and gave me a cheaper version ,even though I had the old brake pads with me to compare. The young man who helped me at this location was able to find the exact brake pads I was talking about, and informed me they were covered under the lifetime warranty. So, not only did I get what I needed, I didn't even have to pay for them! On top of that I was treated no differently than anyone else that came in. I will definitely make this my go to parts store from now on. read more

I just had to mention that the manager on duty this past Sunday and the staff were excellent. I had battery problem. Long story short, I left very satisfied with the service! Thank you! read more

A mechanic worked on my car a few days ago and when driving my car after, noticed something was terribly wrong. I texted him, but he never responded. I wanted to get a diagnostic test to see what was the problem as my car now stutters when driven and going uphill slows down when shifting gears. Since it is Labor Day weekend, I couldn't find a shop that had anyone available. So I thought I would call AutoZone and they told me to bring the car in, gave me a free diagnostic test to identify the problem, and then "Art" had me lift the hood and saw right away what the problem was. The inner cooler hose was not connected, but just dangling loose. Turns out the mechanic never reconnected it! So thank you AutoZone and Art for relieving my stress, not charging me a dime for the test, and making my weekend better. My check engine light immediately went off, my car is running like a champ, all in the process of 10 minutes. Love you guys! Donuts coming in your near future! read more

Gave us the wrong battery. Had to drive back and forth taking battery in and out my car. When I returned it they didn't acknowledge the mistake. Had to argue with them just to get a 10% discount for a ruined night. They really didn't care. read more

The employees were so nice and helpful, especially John. He helped me find affordable parts and assisted me with installing it all. I was surprised to find this since it was busy when I came in, but he took his time helping me -- with a smile on his face! My visit to AutoZone was quick and hassle free thanks to their employees' great customer service. read more

Stopped by to get car assistance on an issue that just popped up on my new car. Ready to buy parts and all but customer service was so horrid and salesy versus actually wanting to assist me. Didn't realize they were more like a call center than a car repair store. read more

I went to this Auto Zone location on my lunch break today to purchase a new battery for my Kia Soul. My customer service rep was Ryan. He checked my old battery and installed the new battery for me. My car still would not start. Matt came out to take a look they checked the starter relay, fuses they both went way above and beyond their duties. They did offer a diagnosis, turns out is is a manufacturer security issue that many Kia owners are experiencing. Matt and Ryan did eventually get my car started for me and I will now take it to Kia. I've never experienced such courteous service. They were so kind and concerned and did everything they could to get my car started. Great job guys!!! read more

Every experience I have at AutoZone on Felicita is great as a single mother and not knowing anything about cars, Luis the Store Manager and staff have the patience and skills to help me in my automotive needs and questions , They helped me with everything I need to buying a motor to everything I need to install Thank You Luis and Autozone I will never go anywhere else Best Customer Service Ever!!!! read more

Because of the one bad review this autozone got, i was hesitant to go, but this autozone was much closer to my house than the other one in town so i figured i'd at least check it out. I was pleasantly surprised I went in for new windshield blades. I have never gotten new blades or changed out old ones before so i didnt really know what i was doing, other than that wipper blades are supposed to be easy to change out. A lady at the counter helped me find the blades i needed for my car and another gentleman came out to my car to show me how to take the old one off and put the new ones on. I really appreciated this cuz, like i said, i had never done it before. The blades i had initially gotten ended up being the wrong size, so the gentleman that was helping me put them on went to find a slightly bigger blade. While he was doing that, i ended up fixing my old blades (I guess the rubber part had slipped out of a metal fitting and i just needed to squeeze it back into place). I let the guy know i figured it out on my own, and he gave me a refund for the blades no problem. I dont know what the other chick that left the one star was talking about. I didnt have any problems with this autozone. I told the people working there i really appreciated their help (even though they didnt even end up selling me any blades) and that i would make a special effort to rectify their one bad review. I have actually never left a yelp review before, but i felt it was my duty to let the world know these guys are alright. read more

Went in and there was only 2 workers and there was a line. Both workers took there sweet time and one had a attitude. Worst service ive ever gotten at a autozone. Not going to this one again read more

Raul and his team are fantastic. Very professional and pleasant to work with. I highly recommend them Misty Flannery, I live in RB, very happy customer read more

Horrible customer service. Store manager a total jerk. I purchased chains here for my SUV (for snow) gave the employee my EXACT tire size, and he gave me the "correct" sized chains for $90. He guaranteed these would be the correct size. Fast forward to my trip to Yosemite and I am in the snow, putting chains on. Chains way too big (yet fit with enough work & zip ties). The extra slack completely chewed up my wheel well (now rusting), ripped off both mudflaps on each side. Several people (including AAA) said these chains were way too big. Asked store manager for refund, the dude was a total -------- about it. The manager below him was nice, but the store manager... dude should be fired. Rude as can be, denied that his incompetent employees would ever sell the incorrect chain size, took no blame for anything, and was extremely condescending towards me. Have spent a lot of money here in the past, will take my business elsewhere. I never write reviews on Yelp, but this specific instance was enough for me to create an account and write this dude a review. 1/10. read more

I usually go to this autozone for my car needs and is usually very pleasing to shop in. First time seeing this guy work there (young white guy with a full tattoo on his arm). I tell him about my battery possibly not being good and it being under warranty and asked if he could test it and he instantly looks like he doesn't want to do anything with me and wipes his face looking annoyed. Sees my car and says "good ole VQs unreliable as hell" and keeps bashing on it. Says nothing good about it and I tell him that I was thinking of getting a corolla s because of its fuel efficiency and reliability. Bashed on that too and says I'm becoming a dad like lol but the dude is just hella depressing and hates his job and makes the customers hella uncomfortable. They need to fire him and hire someone that actually likes to do his job and doesn't have any attitude. Guy needs to learn "customer service" because he has none. read more

I went in to autozone #5651 at 8:14pm pacific time on 9/22/2020, hoping to buy some headlights for my car. The store was empty with no customers inside, besides my wife and I. At the front register, there was an employee by the name of James K. He did not greet us and just stared at me like I was dumb and looked away. When I asked if he could help me, he shaked his head at me like "what do you want?" How am I supposed to know if hes ready for a customer or not when he doesn't even bother to look at us when we go into the store? He just looked away like we were not there. It was not until I decided to walk out when he asked how he can help me. By then it was too late and I decided there was no need for horrible customer service when there are other auto parts stores nearby. The worst part of this whole entire situation was that when I went back in to look at his name tag, he was the STORE MANAGER! What kind of customer service skills are the managers at Autozone being thought, if any at all. I will never go back and will instead go to O'Reillys. I will make sure to let all my friends and family know about this manager and store. I will also make sure that they no longer shop there! I want to make sure that this manager hears about it and fixes his horrible attitude! Corporate office will also hear about James K read more

Do not trust any of the employees to test any ignition systems on your vehicle, they will not only be incorrect, they will cost you hundreds of dollars in double work! read more