Came to Ford to get my oil service done. My appointment was at 7am and by 8:45 am I was done. The waiting area is spacious and has free WiFi They have free coffee and a TV for entertainment. The bathrooms were very clean. The wait was fast. Luis my tech guy was very friendly and provided update support. I enjoyed coming here for my service. read more

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Review for service department: I recently had purchased a used vehicle here. When my wife got in a bit of an accident I went to them to see about getting quote for repair. The service man was nice that time and suggested going to the manufacturer/dealership to get a price there to help save some $$$. Honorable and noted. Well I ended up getting the service part from the manufacture and had been trying to get in touch with their service team once I had it in my hands. Not once, not twice, not even three times I tried to call. I got a hold of their new AI voice bot thing that says someone will call me back, to which NO ONE EVER DOES. Then I do get a hold of someone, thinking its a manager or so based on the fact they mentioned having to send me to one of 'her service people' to where I get that insufferable AI voice bot thing again. All I wished was to go to the service department where I purchased my vehicle from to return business to which I know understand this dealerships service team wants to lack. So I highly recommend any other service department than this place. The drive up to vista would be better worth it then here. read more

I have been going to the Aaron Ford of Escondido Service Department for 6 years. All oil changes and all suggested maintenance have been performed by them on my 2020 F150. After my recent experiences, I will no longer allow them to service my vehicle. 1. Not a single time has my 7am oil change appointment been completed before 4pm. In comparison, when we take our other car to Toyota, we can hardly get home before receiving a phone call saying it is complete. 2. At 52k miles, my transmission needed repair. A rebuild was approved. The rebuild took 6 weeks, while Ford Protect only covered 10 days of rental. I accepted being without my truck for 5 of those 6 weeks. 3. When I finally picked up my truck, I saw it freshly washed. Given that I personally wash my truck almost every weekend, I am cautious about service centers washing it. As I inspected the truck, I discovered the roof was caked in hard-packed dirt, like it had been sitting outside in dust and heat for 6 weeks. I casually mentioned it to the service center, and they really did not seem to care. 4. As my service advisor handed me the keys, he casually advised me, "You have a nail in your tire." I soon discovered it was in the center tread. I was surprised they would not even offer to patch it before sending me onto the freeway for my long drive home. 5. When entering my truck, I was shocked by the amount of dirt on the inside door, the dust throughout the interior, and a wadded-up plastic sheet left on the passenger floor. 6. Within what I would estimate was 100 feet of leaving the dealership, I felt the transmission stutter. Over the next 2 weeks, all the original transmission symptoms returned. At one point while driving uphill, the truck lost torque while searching for a gear while traffic rapidly approached behind me. Fortunately, it finally caught gear and moved again. Was the truck test-driven after repair? Who knows. 7. I brought the truck back in. Communication was terrible. I maybe received 1 update before hearing nothing for a week. One day before a planned road trip, I had to go into the dealership and demand another rental. Only after mentioning involving the service manager was it approved. 8. After another 10 days with no updates or responses to texts, I contacted Ford Corporate. They took ownership of the situation and secured my rental for the next 3 weeks while Aaron Ford rebuilt the transmission a second time. 9. After 4 more weeks, and nearly 12 weeks after this ordeal began, I got my truck back. Once again, the interior was filthy with dust and dirt scuffs. My only explanation is they leave the windows open while working on the truck. The mechanics simply do not care about customers' vehicles. Now that the repair finally appears behind me, I can confidently say I will never return to this service center. I left the names of the service advisors out because this feels like a larger culture issue within the department. If the service manager actually reads this and cares, he already knows exactly which repairs I am referring to. I do not expect this review to hurt their business. I can only advise others to stay away from this rock-bottom service center. Any Ford service department other than Escondido will likely operate far better than Aaron Ford. Good luck. read more

Where do I start I bought a lemon buy back f-150 from this dealer and they told me it was nothing serious just a skid plate that had a little rust, come to find out the whole bottom undercarriage and suspension is rusted. 2nd the finance manager serge was completely rude gave the I don't wanna be here let's get this over with vibe, even tho I traveled over 3 hours for this vehicle as he was making me sign and snatch papers away didn't even give me time to go over anything, and to top it off I traded in my lease and it's been over week they still haven't closed out my lease on the car I traded in and now I have the company contacting me for a late payment. I call everyday and can't get a hold of anyone. Absolute worst car buying experience ever definitely do not recommend this location once they sell you they don't car about you or what happens after . Beware !!!! read more

Absolutely SEAMLESS transaction!! The professionalism, communication, transparency, and integrity are paramount when shopping for a vehicle! John-Henry in sales is the man! So if you're looking for someone who is a straight shooter, not pushy, and unparalleled communication, then ask for him! Ruben was checking in sporadically to make sure that the transaction was going smooth throughout the day, which I really appreciated! They gave me a very good deal on my trade-in, Even drove half the distance to drop the vehicle off for me, Which is way more than above and beyond!! Aaron Ford of Escondido takes the win! Really appreciate you guys!! read more

Updating my review after the dealership reached out regarding the issue I had with the car cleanliness after purchase. The buying process overall was smooth, and the sales team was responsive and helpful throughout the purchase. I purchased a used car, and initially I was disappointed because the vehicle was handed over dirty. However, after bringing it up, the issue was addressed and I was offered a complimentary detailing service. I especially want to mention Vishal, who provided great customer service not only before the purchase, but also afterward to make things right. I appreciate the follow-up and effort to resolve the situation. read more

Aaron Ford of Escondido - Auto Repair Near Me - Escondido, California

I rarely leave negative reviews, but this has gone way too far. I purchased a vehicle from this dealership in January 2025 and STILL have not received my vehicle contract. I've called multiple times, spoken to multiple people, (just in the last 2 weeks mind you) and even left messages for the finance manager, Jeff. Every single time I'm told it's "on the way"... and it never shows up. (and thats IFFF I can even get someone on the line and not a voicemail box). This is extremely time-sensitive, and clearly no one there cares. This delay is now preventing me from completing my taxes, which is completely unacceptable. We're not talking about something minor, I literally cannot finish my taxes because of THEIR failure to provide basic paperwork. The lack of urgency, accountability, and follow-through is honestly shocking. It feels like once they have your money, you no longer matter. If you're considering buying a car here, just know that getting something as simple as your own contract may turn into a months-long nightmare. At this point, I need immediate action. Not another excuse. read more

I am extremely disappointed with this Ford dealership and the complete lack of customer service after purchasing my vehicle. I bought my car on April 18, and as of today, I still have not received my permanent license plates. My temporary tags expire on July 18, and despite repeatedly contacting the dealership, all I get are excuses, vague answers, and empty promises. No one seems willing to take responsibility or provide a real solution. To make matters worse, no one answers the phone when I call. Because of that, I was forced to drive back to the dealership in person and lose an entire morning of work just to ask about something that should have been handled weeks ago. Buying a vehicle is a major investment, and I expected much better service. Instead, I've experienced poor communication, wasted time, and unnecessary stress. If this is how customers are treated after the sale, I would strongly recommend that anyone considering buying a vehicle here think twice. I sincerely hope the dealership resolves this issue immediately and improves the way they treat their customers. read more

I downsized my F250 Super Duty with too a F150 and had the best experience at Aaron Ford of Escondido! Adam, John-Henry, and Mng. Vishal were easy to work with and gave me a stellar trade in for my F250. Watch part it took no time on a Saturday. Thanks Gents! Adam O. read more

Aaron Ford of Escondido - Auto Repair Near Me - Escondido, California

I agreed to purchase a Ford Raptor R after negotiating with the salesperson and sales manager. The deal was approved, and they were in the process of writing it up when the finance manager came over and informed me that the General Manager had changed his mind and would only sell the truck if I paid an additional $10,000 over the price we had already agreed upon. I was shocked. I've bought and sold more than 50 vehicles and have never had a dealership change the agreed-upon price while the paperwork was being prepared. I understand if a dealer doesn't want to accept an offer, but changing the terms after a deal has already been reached is not how I expect to be treated. This would have been my third Raptor purchase in five years. Unfortunately, I left without the truck and won't be returning. Update someone from there customer service department requested a call that doesn't even have voicemail set up. Not sure why I would need to call read more

I had an awesome experience - here!! The entire buying process was simple and straightforward. I highly recommend this dealership! John Henry our sales representative was amazing ! so friendly and helpful! He delivered our Bronco on Saturday afternoon! Such a pleasure to work with. 5 stars all around! couldn't be better - so happy !!! read more

Aaron Ford of Escondido - Even got to meet John Henry's adorable son! Such a charmer. - Auto Repair Near Me - Escondido, California

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Do not buy a car from Aaron ford Escondido I went to Ford Escondido and saw their advertisement for a 2021 Tesla Model 3 clearly listed with a 273-mile range. When we arrived at the dealership, we specifically asked about the range again, and we were verbally confirmed that the vehicle had a 273-mile range. After completing the purchase and finalizing all paperwork, we discovered that the vehicle only achieves approximately 210 miles on a full charge. This is a significant misrepresentation of the vehicle's actual performance and range. In addition, we were sold a warranty at the time of purchase that we later discovered Tesla does not accept. We were not informed of this incompatibility during the sale, despite the fact that it appears the dealership was aware of it. Within 5-6 days of the purchase, once these issues became clear, we immediately requested cancellation of the warranty. It has now been 6 weeks, and the cancellation has still not been processed. There has been no resolution or meaningful action taken. Communication has been completely unacceptable. The dealership does not respond to phone calls, voicemail messages, texts, or written requests. When the finance department does respond, the communication is consistently rude, unprofessional, and dismissive. There is a clear pattern of strong customer service before the sale, followed by complete neglect and disregard immediately after the transaction is completed. This raises serious concerns about misrepresentation and business practices. read more

Jason is the most sincere car salesman I have experienced. He walked my son through the truck buying process and I couldn't be happier. Aaron Ford in Escondido has amazing people working for them and I will continue to do business with them. Ask for Jason and Jerry. read more

Great experience from start to finish. Jason and Jerry were professional, transparent, and easy to work with--no pressure, just helpful guidance. They made the process smooth and efficient, answered all my questions, and I felt confident in my purchase. Really appreciated how straightforward everything was. Would definitely recommend coming in the see Jason. read more

Service here is terrible, every time we need something done it takes 3 or more visits to get it fixed, what a bunch of BS, terrible horrible service team. read more

I had a very frustrating experience at Aaron Ford of Escondido. Over the course of two days, we were told multiple times that we were approved for a vehicle and that numbers would be provided, only to be sent home both days with nothing finalized. The second day was even worse. We were brought in to sign for a Ford Explorer ST we had already agreed on, only to find out that their Poway location had "sold" it while we were sitting there waiting for financing. This was extremely disappointing and felt very unprofessional. On both days, we spent at least 4 hours at the dealership and still left empty-handed. The lack of communication and follow-through was unacceptable. To make matters worse, one of the employees kept pushing a KARR security system for $1,995. He also claimed that GAP insurance was "already included" in the price, but when we asked for a full breakdown, the numbers suddenly increased, yet he still insisted it was included. That kind of inconsistency felt misleading and raised serious concerns. Especially considering another dealership offered the same KARR system for only $695. On the bright side, because of this experience, we went to Honda of Escondido and were able to secure a vehicle within just 2 hours. The difference in professionalism and efficiency was clear. I would not return to this dealership again. read more

Great experience! Far better than the other "N County" Ford dealership. Diego was everything good that has been missing every other time I bought a car at a dealership. Fair and honest. Thank you Diego and Armando. read more

Do I dare review a car dealership? I always feel like I'm getting ripped off when I buy a car! So I won't say too much. Overall, the guys were nice. Carlton worked hard for the sale. The transaction was efficient. It seems we got a good price compared to the same vehicle at other dealerships. We survived! Let's not do this again too soon though. read more

Aaron Ford of Escondido - Negotiations for a new truck. - Auto Repair Near Me - Escondido, California

My nightmare started. I had to have an oil pan replaced and I had to have my car picked up and taken to the April 6, 2026 to Aaron Ford. They started working on my car in for April 7,2026 and they my April 8,2026. I the car was returned to my home on April 8, 2026 checked for outer damages of the exterior. However, I did not get into my car inside till April 9, 2026. inside and noticed my sunroof which has never been open since the car was bought in 2019 was crooked and not close tightly. Also had a rattle noise from the engine bay. I took the car back to Aaron Ford on April 9, 2026. I also spoke with Dalton manager regarding damages to the sunroof and told them it happened when it was in their facility. And it needed to be repaired since it happened on their watch. And I told him if it's not going to report to the Consumer Relations division. They had to order the parts and I found out the parts arrived at the dealership on April 20, 2026 I brought my car in on April 22, 2026 and they got me a rental car at the time which I had to drive till May 19, 2026 when I originally went to check on the car and May 15, 202 The parts were all sitting in the car from the time I had Dropped it off I'm just sitting there. So nothing was done as of May 15, 2026 as far as repairs. So I took the car home when they said it was fixed to a friend a collision expert and he found the roof was missing brackets on the right side of the roof. May 20,2026 . brackets ordered from LA were supposed to be available May 27,2026. they ordered them and they were not available. So they came in from Detroit on June 5, 2026 and repair had a deflector additional $600. They rummaged through my personal items in my console there was no reason for them to be in there at all. I continually dealt with an attitude from some of the members of the dealership which was not polite, and I wanted to speak to the owner, but I was told he doesn't talk to customers. I would give this zero but I have to give it at least one. Do not go to Aaron ford.There are many reputable ford dealerships. I got my car back on May 15,2026, but I still had to go back two more times because of the parts not being available which to me was an inconvenience of my time. June 5, 2026 was when my car was returned to me.I told the service manager maybe they need to teach they're employees working on an oil pan to stay under the car that's where they need to be instead in the car messing around with stuff in console that doesn't pertain to what the work order says. read more

I drove over an hour to purchase a vehicle, they did not know where the spare key was and advised they would contact me, it's been 7 months and no one reached out. I was also promised all weather mats and again, no one has reached out. When I asked about them before driving off they made me feel dumb for asking saying "I didn't need them in a Bronco" and then laughed. Extremely rude and unprofessional. read more

SCAM ALERT!!! Do not waste your time with Aaron Ford! Jakwan is literally the worst salesman I have ever dealt with... I negotiated, agreed to price, submitted credit card application as agreed in texts (see images) and once my credit card application was submitted I've been literally ghosted. No phone calls returned. The only way to get a response is via text. No requests to speak to a manager honored. I have been extremely level headed during the whole transaction to not deserve this treatment. All I literally wanted to do was buy an Expedition. I have CASH. I have business credit. I have personal credit. Literally the perfect sale for someone who wants to sell a vehicle. Then Jakwan literally LIES to me to tell me the frame is damaged and cannot sell the Expedition. Whereas magically the price online went up $7k because from what I can tell someone mispriced the vehicle and they didn't have the honor to tell me the truth. See text I sent my accountant with the Autotrader price of $57513. Also see the text with the price breakdown of negotiations. They would rather lie to someone than to tell the truth. That is unacceptable and to whomever is reading this TAKE YOUR BUSINESS ELSEWHERE. If they're willing to lie and steal your information on something as simple as pricing imaging what else they're lying to you about. I have bought over $2 million worth the vehicles in the past 4 years with my business and I have never had a shady dealership like this cross my path. Also the General Manager Vishal places his contact info on his responses to the reviews to make it appear that they care because I still have yet to hear from him or any other manager after multiple messages. I have not yelled or said anything offensive to deter management from calling. Isn't a dealership there to sell not deter sales? Phone is open. read more

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Great to work with! Jason and team were friendly, professional and easy to communicate with. Would definitely do business with them in the future. read more

I went out of my way to book an appointment and drove over 5hrs to seal a deal. I confirmed everything beforehand and trusted their word. Showing up only to be told the car had already been sold is infuriating while still trying to earn my business by selling me another car at a higher value. Yes, you're a dealership, so selling cars is your job. But confirming my appointment while knowing the car wasn't available is deceptive and despicable. Aaron Ford of Escondido wasted my time, gas, and effort without a second thought. That level of disregard for a customer is unacceptable. This was my experience, hopefully yours is different ‍. Go at your own discretion, but you've been warned read more

Had my car here for a warranty issue because I was noticing it was burning oil. They had it for two weeks told me there was absolutely nothing wrong and then they crashed it. They repaired the damages from the crash and returned the vehicle. After having the vehicle back, the engine completely gave out while I was driving uphill with my family in the car. They took it back and worked on it for 45 days. When they gave the car back, the AC no longer worked which they stated was not covered by warranty and could not have been damaged by them so they would not cover it read more

Awesome customer service big thanks to my salesman John Henry. They made sure I got the car that I wanted with a major thanks to Art in Financial AKA the Guru. Happy customer all around recommendation to everyone. read more

Needed keys made for my E-350 van and Jessica was on it and gave me solid advice and even though the keys didn't fully work out she made it right! Will continue to get my parts from Aaron Ford just for her customer service alone thank you parts team! read more

I walked in one day and was greeted by one of their sales person named "Lala". She turned out to be wonderful...very kind, smart and all around just adorable. Lala was very kind to me and not pushy and was happy to answer all my questions. I visited the dealership several times to ask questions and Lala always was happy to see me. I finally decided to purchase a new 2026 Maverick. The entire transaction went very smooth. I can't say enough good things about Lala, she is simply a wonderful saleslady and I'm really happy with my Maverick. Paul P. Fallbrook, CA read more

Arshad was great help to me during the process of trading in my vehicle. Great doing business with you guys. I absolutely love my new car!

Had a very bizarre experience here abt a year ago. Drove down from the La area to look at a used Lexus they were selling. Arrived only to find they "couldn't find the keys" so no test drive for me. At this point I was certain I wouldn't buy the car but for the love of the game I decided to run numbers with them, and let's just say they find a way to make money with their liberal application of "add ons". Bonus points because when I was looking at the car (literally, since I couldn't even get inside it) some of the staff members were talking crap in Spanish. The sales lady told them, in Spanish, to shut up and asked if I could understand, to which I replied yes. Not a word of Spanish was spoken after that point lmao read more

I tried to give this place a chance to negotiate the sale of a used vehicle, but they were very shady and after I got home (without buying the car), I researched some of the things I experienced to find out they are performing illegal "sales" tactics. Save yourself the embarrassment of getting scammed! I don't have a lot of experience with used car dealers but this felt incredibly predatory. They forced a variety of false charges onto the sale price of a used vehicle: 995 in Security Fees 1,995 in Security Fees 585 in "Government Fees" as well as a few others. The online profile for the car listed one owner, no accidents, but when they handed me the CarFax, I saw that there was a minor accident reported. That was the first red flag. I calculated the real registration fees which came out to $330, they were "unable" to provide proof or a breakdown for their $585 figure. They refused to sell the car for the ticket price listed on their website, and instead insisted over and over again that the two security fees were mandatory/non negotiable. I asked/demanded multiple times for them to remove those fees from the price and they would not comply. The "government fees", forced security add-ons, and presenting a price of 19.5k then proceeding to hand me a bill for 24.5k after me repeatedly asking for no extras to be included in the bill, are all illegal practices. I did report them to the FTC, but I wanted to also leave some reviews in hopes I can save someone else from this experience, and maybe they will carry out less predatory tactics moving forward. read more

Adam was great and treated us like family , good people ! Good conversations and easy purchase process ! I'd come here again and get a car from Aaron ford , everyone is so friendly. read more

Jason and Vishal really hooked it up!! Came in for just a bit and walked out with a brand new Ford Ranger. I really appreciate those two for helping me out read more

I'd give ZERO stars, but it won't let me. DO NOT go here. They are LIARS and will waste your time. Jose had a full exchange with us about a car and was specifically asked if it was on the lot to which he replied yes and confirmed a meeting to see the car. We drive 40 minutes to arrive to Jose no where to be found and the car was NOT there. Then, no accountability by the team that actually was there. A bunch of employees standing around doing nothing. Save your time and go spend your money elsewhere. read more

After a lot of issues with my car (of which Ford replaced for free with most issues) ended up getting a new car. The sales team was amazing and patient throughout the process especially Micheal my consultant, Afshin in finance was very thorough with explaining everything and Andrew in the service department made my life easier. Thank you so much! read more

I have taken my ford in for service a few times. Max the service writer is awesome. I have followed him from another dealership. If you need service Max is the guy to deal with. read more

Was in the market for a new F150 and was referenced to Sean Sweeney. Great guy and friendly. Got us in quickly and gave us top dollar for our trade in. 5 star all day. Thanks Aaron Ford! And Sean Sweeney! read more

Ok, I work M-F and banker hours and it's difficult to get to the dealer for regular maintenance. They for now offer pick up and delivery of your vehicle! They showed up to my house, I text them where the key was and off they went. Great customer service! read more

Purchased vehicle in 2024, paid cash, was pre approved, they put me thru a 2 1/2 hr sales pitch for add on. I was presented a purchase contract , was told credit was already approved ,there would not be any hard credit checks. 2 months later credit agency reported 2 hard credit checks. sales person said I would receive let from sales mngr. that was in error so I could have them removed. Over a year now , salesman will not return call , sales mngr. and general manager will not take call or respond . Finande department no response . Ford motor credit no help. This is the worst dealership I have ever dealt with. BEWARE read more

Wow! I can't believe that this is a car dealership! They were phenomenal both in service and parts. I've had some bad experiences lately with a local Jeep dealer and a local Ford dealer but the experience with Aaron Ford gives me hope! Great job! Special shout out to Jessica in parts! She is a gem. read more

The Aaron Ford team went above and beyond for me and my family. We purchased a Mustang from the Aaron Ford team and it was an amazing experience. There was an issue with the paint and working with Armando and Vishal from the Aaron Ford management team, they went above and beyond to resolve the issue to our complete satisfaction. Even when they did not need to, they stepped up and took care of us. I am pleased to know that there are still car dealerships that genuinely prioritize customer service and do the right thing. read more