My check engine light came on and I stopped at this AutoZone to see if they could assist me in…read morechecking my oil. Not only did the young man check my oil, but he brought out the scanner to check the error code. I found out it was a non-urgent issue, which definitely put my mind at rest knowing I had a 40 minute drive home. And I ended up purchasing new windshield wipers and another young man came out and put them on my car for me. You definitely don't see this type of service very often these days. I greatly appreciate their assistance.

Contreal and another older gentleman were so helpful and sweet!!!! I highly recommend this…read morelocation!!!

It's been awhile since I reviewed this location, and it's time for an update. As others have said,…read morewhat really separates this store from the others is customer service. Each employee takes their time to understand what you need, and they will even help you install items on your car. Now, I'm not sure they're going to help you install a new engine, but the small stuff, like headlights, batteries, etc., they will. They'll even do a free diagnostic check if your check engine light pops on. They'll print you out the report and tell you what you need to fix the problem. And, as I said before, this location always seems to have what I need, which is normally small stuff, like wiper blades, replacement bulbs, fluids, etc. But, the store is consistently clean and well laid out. I sometimes feel like other stores like to hide the most common items, but I've never felt that way here. All in all, I recommend this location. Even if you have a closer one to you, the employees here justify the drive.

Nick was super helpful and informative! Very nice guy who went above and beyond to make sure we got…read morethe car part we needed.

Once again, I needed automotive help. Once again I went to Auto Zone in Midlothian. I was helped by…read morea young man named Jackson who got me in and out with the correct part in less than 10 minutes. He even went outside to check my truck to make sure he was providing the correct part. I can't say enough nice things about this store and these employees. I'm an Auto Zone customer for life!

I was happy with the service that I received both on the phone and in person. I called before I…read morecame to confirm that they had the parts that I needed and the gentleman was very nice. I showed up to pick up the parts and I was greeted as soon as I walked in and helped immediately after that. The transaction was pleasant and the person that I worked with was friendly and I would definitely go back again.

What a joke. I paid $150 for brakes that needed to be ordered and the expected delivery date (ship…read moreto store) has passed. The store cannot give me an updated ETA and after telling me they may not have ordered them when they were supposed to and he said that the 'customer service people don't know sh*t'. His words. Then he said maybe there is weather in the northeast. Yes, those summer ice storms can be quite bad. I see why your store rating is so bad.

Deep breathe!! So I visited this location twice in the last 24 hours. I needed to rent a /c pump…read morevacuum. First Bob ( customer service specialist) which is in his name tag had me wait 15 minutes while working on something and I was the only customer in line while the other staff member was outside helping client. I figured what he was doing was inform and could not wait so I waited patiently. Today, literally 5!minutes ago I returned to deliver back the pump vacuum. There were 3 staff members. One younger Latin American lady, older Caucasian female and Bob. The younger lady was helping a customer. Non and the the other staff member where changing bulbs in something at the counter. They both looked at me and never acknowledged my present. So far horrible Customer Experience. I am the only person in line so I wait patiently. 10 min Ho by and Teo more clients come in and get in line. Still no acknowledgement. 5 minutes more pass and nothing. The phone rings and Bob quickly goes to answer it.Finally the older lady quits with the trying to change the bulb and calls me to the counter. At this point the line is 4 people deep. Worst Customer Experience seen in a long time. At least let the customers know you acknowledge them with " Welcome and we will be right with you" Will just visit other locations in the future as Autozone is a good place to shop with normally great customer service.

Sarah and Wyatt were so friendly and helpful when I was needing a highlight replaced. Wyatt…read moreexplained the different types of lightbulbs available and replaced it and put a new one in the other headlight!!

this was around 2pm on a weekday, so you would think they wouldnt be busy with customers. I went in…read moreto have a battery tested and possibly purchase one if necessary. There was only one person working the counter, or so I thought. I waited in line while the sales associate helped the person in front of me. They never acknowledged me or anything. then someone came in behind me and walked around the store. Apparently someone else was working in the back or something and that customer got waited on after I came in. I was waiting around 10 min for some assistance. when the person that came in after me got helped, I left and went to O'Riley's and was greeted when I went into the store and was waited on immediately. So I purchased my battery from them. Autozone, your sales associates should alert others if customers are waiting in line and all the associates are doing is stocking or watching youtube. you have just lost a dedicated customer.

Shoutout to James, he a real one. He's is really friendly and came out to help me. Great…read moreconversation and complimented my car.

Fantastic service from DANNY! I was aggravated at an issue with a headlight, which Danny figured…read moreout in seconds. This avoided me buying something I didn't need. On top of that, Danny came out to my car to check it out further. With extreme generosity from a person who actually cares about customers, I left with two working headlights. Officially a customer for life!!!

AutoZone is the only place I go. Fortunately, I have had to buy a battery or two, but normally…read moreit's buying windshield wipers, car cleaning stuff, but this trip, I needed some help and advise. We bought our daughter a new car, and I bought new wiper blades (I believe in getting high quality blades) and after I my son and I installed them, we noticed the passenger side (OK, get ready for a very technical comment), the assembly that you connect your wiper blades, that connect to the car, and the end, where you attach the wiper blade, was bent (arm). We walked in, and we spoke with Orlando, the store manager, and my first thought was to buy a new assembly, and he said let me take a look. Orlando took a look, and went inside and came out with a pair of pliers and fixed it. 1. The store was busy, and I appreciate Orlando coming out to the car, taking a look and fixing the wiper arm for us. 2. Orlando was friendly, and had a great attitude, and was willing to help and assist. 3. Orlando also saved me $80.00 if I had to go to the dealer to buy one (not including labor. This location is not my normal store, but we were closer to this location, but I have received excellent service at two other AutoZone stores in Arlington. Thank you Orlando, and thank you AutoZone.

Thank-you to employee Alejandro, he helped me figure out what was wrong with my car. He smiled and…read morehad a very good attitude . Good customer service.

Went to get a diagnosis on my vehicle. Not sure if they don't have staff or what. One person at the…read morecounter. Phones ringing just keeps getting put on hold, the two customers in front of me were both pricing parts and discussing options, line is now 6 people deep and nobody has come to help. I just decided to leave I'll go elsewhere. I also did not come at all busy after work or morning hour.

Jessica was very professional, knowledgeable and efficient in handling the headlight issue on my…read more2013 Chevy Silverado. She's a definite "go to". Thank you Jessica!