Kenneth was absolutely amazing. Took a look at my car and helped guide me towards the right coolant…read moreneeded + damn near diagnosed my engine leak. Super handy, very kind, went the extra mile for me. Good dude

Most NAPA stores give you a solid 4-5 star experience compared to the larger chain stores, Newberg…read morewas no exception. I was able to pick up my spark plugs and serpentine belt quickly, and they had it in stock, where their competitors in town had to special order it out of Portland. Prices were reasonable as well.

The quality of work from Performance Import Industries (PII) is absolute trash. I paid this shop to…read moreupgrade the internals of engine heads with brand-new GSC components and to assemble them with new head gaskets and timing belt components. In the end, they couldn't successfully do the work I paid them to do. The car didn't even make it to 200 miles on the new engine build. It was just problem after problem. The first day I drove the car home from the shop, the car battery almost exploded on the way home. They overcharged it and couldn't accept full responsibility (AGM battery was only a year old). After ordering a new battery and installing it myself, I started the car and found coolant leaking from the bottom radiator hose, so I fixed that myself as well. After driving the car that day, I noticed the multiple random cylinder misfire CEL (P0300) came up. I also started to notice that the car stumbles in low RPM range, making it almost impossible to drive in heavy traffic or in a parking lot. It was an interesting problem where if you kept the RPM between 1k-2k and tried to hold it there, the RPM became unstable, and the CEL (P0300) came up. The car seemed fine at higher RPMs, but then, after further diagnosing, it turned out that the driver-side AVCS exhaust cam VVT values were erratic/unstable and not in sync with the passenger-side at any RPM range. At this point, I had zero confidence/trust in PII to do anything right. In the end, I decided to take my car to another shop to inspect and fix the incompetent mistakes made by PII. Turns out, PII completely trashed my heads and my brand new GSC cams to the point where I had to buy brand new head castings, brand new lifters, and another set of cams. They inspected the work and found multiple areas of improper assembly. The problematic driver-side exhaust cam was making a slight tapping sound at low RPMs, had low oil pressure around the cam, had unstable airflow, had significant wear on all cam journals and lobes, and the passenger-side exhaust cam did not spin freely. So many problems that would ultimately result in engine failure. I learned a lot during this process and was just amazed to see how badly a shop can screw up your car. I'm not sure why PII accepted this job in the first place since it seems like they can't handle this type of work. I feel as if I was scammed; that's how bad the work was. I would not recommend PII to anyone. The owner, Joel, doesn't accept responsibility for anything. After paying the new shop to redo the same work I paid PII to do, the car is finally back on the road and running without any issues. It was night-and-day difference in professionalism and competence compared between the two shops. It was an expensive lesson that cost me multiple thousands of dollars in damages.

Ok, so today was a Memorial Day and i was in my 4runner. I needed an oil change asap. Didn't…read morethink they'll be open but because I was around the corner I felt compelled to stop by and check. Well to my surprise, the shop was opened but not really open if that makes sense due to it being a holiday. Jonathan wasn't there but Joe was. A really cool guy! Went inside and apologized but Joe asked what it was that I needed so i proceeded to tell him that I just needed an oil change. He tells me he can do it immediately so I went back home to grab my subaru impreza and headed back to the shop. Once I get there, around twenty minutes later... it was done. Super fast service, great technician, beautiful day... doesn't get any better than this! But wait, it gets better. Price was like half of subaru dealership! Joe, you rock dude! Thanks PII!

They told me a diagnosis was $165. Once they diagnosed my car they said is was going to be more…read more Two working days later a different "tech" installed the part and it change nothing. Which they wanted $435 for, part and install. This "tech" said it was oil on my distributor, not in but on. He wanted to replace. Both techs were using forums for there info, and calls to thier office. You would think for $165 an hour they would send actual mechanics. I called the office to dicuss the situation and thier "service advisor" said he would write up a new estimate and call me back, never did. The vehicle was leaking oil in my driveway, thier "techs" acted professionally but lacked experience. I'am at a loss of words to say what an all around disappointment this experience has been.

First off the mechanic (Brett?) that came outon several occasions was super - great…read morework/knowledgeable- the guy that manages/schedules, not so much. We had a hiccup in getting a part ordered for John Deere tractor- I kept telling them (2separate phone calls) I could have the part from John Deere in2 days/ $107. These guys finally got it in after almost 2 weeks and charged me $185 just for the part. I questioned it, Garrett said he would call me back - been almost 2 weeks now, 2 calls, 2 texts and no response Unfortunately I will not do business with them again

When I need to tow my motorcycle, I use G&R. They are reliable, professional always courteous…read more If you have a vehicle that you want taken care of, I am sure you will be happy.

I drove all the way down to Turner location (3hrs RT). The guys there were so helpful, they helped…read moreme replace my hood without extra cost.

The battery is great, the warranty is great but they scratched my fender while installing the…read morebattery. They refuse to take responsibility, but I literally just detailed the car the day before and the paint was PERFECT. I hadn't even taken it out of the garage until I took it to interstate. Make sure to watch them install your battery if you bring a car in there that you care about. You can very clearly see how nice my paint is but hairline scratches right where he stood to replace the battery. It might be nothing to the manager, but it's something to me. The sales person, Morgan was actually completely wowed by my car. Looks like I have some buffing to do. Edit: The company response is a lie. They never, NEVER offered any semblance of help. Just the opposite. The manager just kept repeating the lie that he couldn't possibly have scratched the car, again and again while ignoring me. He dismissed me at every turn, repeatedly. I'm even more disappointed now! I never even wanted anything from him, only wanted him to be more careful with customer's cars. I'm guessing the PR guy that wrote the response was also lied to by the manager. Sorry man.

There is no reason the person that delivers to this location needs to park directly in front of the…read morestore blocking both a handicap parking spot and the ramp that is for wheelchair access. When bringing this to his attention he gave a rude excuse and said he'll pray for me. Jesus would never block access for handicap people just to make his job easier. That's entitlement not Christianity.