Thank you for not ordering my part even after I called asking for an ETA on the order twice. "We don't have it in stock" 3 days of taking Ubers just for the customer service rep to tell me the store had never processed the order and requested the item. Their competitor had it for me within a few hours. Luck of the Irish I guess. Worst part is when this location closes they will blame the neighborhood when in reality it's the incompetence behind the counter. read more

After installing the fuse, i consulted you tube again to locate where my vehicle's rear brake lights were. My car's owners manual wasn't useful. By looking at the glare of my brake lights reflecting off the windows of an office, i found which brake lights wasn't working. Disassembling the rear brake set, i found #7443 bulb was needed. Seems each socket uses a different bulb. Going to an Ace Hardware store not helpful. they don't carry this bulb. Went to Autozone, found it easily in the light bulb aisle. $9.99 same price as other light bulbs. Checked out relatively easy. store not busy. Probably the area. Front door was boarded up. Was able to change 1 bulb after some heavy pulling. The other bulb still unwilling to come out. Both bulbs had slightly blackish dust within..one appeared to be still working. Will need to find another window to reflect my brake lights to judge whether they are dead... read more

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The parking lot looks like a junkyard audition. Every stall is soaked in oil, transmission fluid, or some other mystery liquid, and you'll see random people leaving full containers of used oil like it's a free dump site. Garbage on the ground, broken cars parked like they've been abandoned for years, and on my last visit a big pit bull just roaming around with no owner in sight. Phone service? They'll never answer. If they do, they'll put you on hold until you give up. Inside, the vibe is straight East Oakland. They've got an armed guard with a pistol strapped up like it's a nightclub. Then while I waited, they blasted Lil Wayne and Drake with every curse word untouched. Full N-bombs, raw sex lyrics, and not the radio cut either. I sat through three full tracks of that before I even got my part. The wild part is I had to record it just to believe it myself. If you want a store where the parking lot is chaos, the phone line is useless, and the music is uncut explicit while you wait in line next to a pistol packing security guard, this is the spot. read more

I remember when i came in amber was super nice and knew what I was looking for! :) every time I come to visit she has told me about great deals auto zone has! read more

Came in for some oil and the worker was very helpful, I believe his name was Geovani good customer service at my visit here

I went here 15 minutes to closing not even knowing what I needed or what wrong with my car. Even though it was almost quitting time the staff listened to my concerns about my car and one employee even offered to go outside and take a look under my hood.I was so thankful for this! He explained what I needed to be repaired and saved me from wasting my money.Thank You Closing crew on 1/8/2024 Y'all Rock! read more

They locked the door in my face about 20 minutes before posted closing time.. then let another guy in.. then the rest get denied.. i hate this autozone with a passion.. if i didnt live about 100yards away id never go to this store ever again. read more

AutoZone Auto Parts - Sitting in my car watching people get told they are closed and its still 11 minutes from closing time.. - Auto Parts & Supplies Near Me - Oakland, California

Do NOT Waste your time going here! Better off driving to san leandro. This place is HORRIBLE‼. Bad customer service. Walked in and and no other customers in line so I walked and stood at the front where the line begins. There were 8+ employee's. 4 behind the register 2 walking around and 3 off to the left side. I stood there feeling so awkward that nobody is even trying to acknowledge me.(I kept thinking is it because I walked in with a box of brakes to return) so awkward. Smh. With in 5minutes While I was standing there an employee got his doordash food and walked by and 2 females just kept walking past me. HORRIBLE. I was getting ready to walk out and one of the guys that was pricing items in the isles walked around to the cashier side and called me over. Lord I just wanted to exchange my brakes and they didnt even have the right one. Left this store and drove 12mins to the Autozone is San Leandro. Wayyy better compared to this store. And whats sad is that my family has always went to this store because its 3 mins away from home. Not anymore Im informing all of my brothers and sisters to go to San Leandro instead. read more

I should have read the reviews before ordering from this dump. No confirmation email that the order is ready so we drive over anyway hoping to pick up. Like so many others I showed up before closing and the doors are locked. A guy comes to the door and said they closed at 8. Well, their online storefront says recently updated to close at 9. I called the next day to confirm their hours and I'm assured they were open until 9 last night! I explain what happened and he's all surprised. I had the manager cancel my order. Never again. Stick with O'Reilly's or even Walmart! read more

They always have what I want that's all I can. Say this is what it is some people so ignorant. They always talk shit on busses or stores . They ask for a part buy fussing read more

Long line which is ridiculous and it took Cedric H 20 mins on a call before he decided to help the next customer. Horrible ass customer service. read more

I showed up over 20 minutes before they closed and was not allowed in to get wipers which takes 4 minutes. This store is ridiculous and full of lazy workers. read more

Horrible quality, yes they were busy but had no sense of direction. I called asking about a accessory for my car 10min before I showed up to hold it for me and they said they sold it. Very disappointed I've been to other auto zones and they have never shown me the lack of customer service like this location has. POOR SERVICE DONT EVER COME HERE read more

Sergio was great - I was in a hurry and needed a battery installed and he stopped what he was doing to help me - got my battery installed and was in and out in 10min read more

NO STARS for this place!! Not only is the parking lot dirty, it needs to be repaved so that the pavement is even, and re painted so that you know where the hell to park exactly. We were greeted by the security guard. cool. but did you know that a security guard was shot and killed at this location earlier this year, or was it last year? recently is my point. poor guy. ANYWAY, the staff was yelling from behind the counter to a guest in an aisle looking for something. lol. is that what you call customer service? i love the laid- back casual atmosphere you got going on in here... that we're all homies and we can yell at each other back and forth all day - who cares about all the other customers in the store - right? WRONG! there ARE other customers in the store, and they don't care to hear your whole conversation about a certain car part and where it can be found exactly. why don't you get yourself away from behind the counter and SHOW him exactly where it is. hmmm. now there's a thought. And if you pay cash, PLEASE count your change, cause they shorted us $5. that's pretty low. Never EVER going back here again. read more

Fernando R was a great help to me today with my car battery great associate and in my opinion should be recognized for doing a great job he went the extra effort to make sure everything was correct it's nice to know there are a few honest hard workers out there thnx read more

My old boss helped me out with my tail light. He always was a good dude. Thanks Rogelio! I wanted to treat him to lunch but he said no. Ok ok I'll eat for both of us. read more

The service here SUCKS...I tried to return something and I didnt have a recipient, but Autozone will do store credit..Not this Rude and ghetto A--!!! Location they have no customerservice skills to service the public and thats Management, went thru 3 of the losers who said no..But they lost me as a customer for 100th n international. AutoZone need to do Employee Evaluations for This location that is not customer friendly site they gets #TheGasFace..Blaaaahhhh Couldnt post without 1star that they dont deserve.. read more

I was in this location Thursday I saw the reviews and hesitated but when I got there it was all the opposite I was created by security when I got in the lady that helped me was great polite and helped me with everything with patience all the guys where nice and doing there job and joking around good job guys see you soon when I need things for my car and am sure they do more things rite then wrong but we just don't all put up all the good things good jobs guys keep it up read more

Okay...wow!! The customer service is not all that great! I bought a simple air filter, it had to be ordered...ok, to be expected...he gave me the receipt then a smaller one,wrote "paid" on it said to make sure I brought that little one in when I picked it up. Ok...I did and whoever she is...said I was informed wrong and needed the receipt...another employee tried to explain while she looked for it...he helped me when I purchased it!!also I didn't need an explanation, I'm pretty smart!! Just do your job. Didn't take responsibility for misinforming me. Really wasn't an issuetho, I just had to go home to get receipt...the issue is...the attitudes from both of them got my blood boiling!! Don't talk to me like I'm stupid or be condensending!!! I did my best to maintain my attitude and not say too much don't want that tag of "crazy white girl"!!!!! I need my filter. Oh and some of the employees need more training or let go. The appearance of this store is outrageous!! Garbage in parking lot and i mean alot! just because this store is located where it's at doesn't mean to blend in with the area!! Keep it clean rise above the location stand out! This store is like a 2 minute drive from my house but I will go to another one...probably not an auto zone tho...sorry even the one up East 14th left a bad taste in my mouth. Rude!! What do you do, hire the meanest people due to the areas your stores are in?! I'm just sayin' read more

Are you coming here to eat and use the parking lot as a plate? Or are you coming here to buy auto parts? No negative stars for the dirty lot. This is a man's store, a dirty lot is ok. I frequent this autozone in oily hands and dirty jeans because I come here to buy auto parts, not to shop for white table cloths. I wish I could give it more than 3 stars but service can be a bit slower than other auto stores I have frequented. The fruitvale sets the bar higher read more

I am currently sitting in the parking lot at 8:12 am on Sunday (they open at 8:00). The employees have been sitting in their cars for 20 minutes. Just from the looks of it this place is very dirty. Parking lot is fucking disgusting. Unfortunately I am in a tight spot and this is the only parts store that's close to me. Great job guys, keep up the good work! read more

Worst experience ever they are extremely racist and rude and dis organized went to buy a toyota ignition and they gave me a Chevy one and when I said why is there a Chevy ignition in a toyota box they didn't care wirst place read more

There is always a extremely long line at the parts counter. The staff is friendly and does their best but it is what it is. Upset they would not honor their price matching policy with my husband today. read more

One day I came in for some power steering fluid for my VW Passat and the young man who assisted me was very nice and suggested a few products that could do the job. While I was there I noticed they were having an oil change special, couldn't refuse! In no time, I was out the door. I was on my way to work, and noticed my Debit card was missing. I immediately called them because I was just there and had asked if I left it on the counter? The kind lady said no she hadn't seen it. Luckily I found it in their parking lot. Overall I like coming here. read more

We arrived at AutoZone around 8:30 pm to purchase a car cover. As we left our car to walk towards the store entrance, a young man (Marcelle) approached us outside and asked what we were buying. We told him we didn't know yet. Then he stated he could buy it for us with his store credit. We refused his offer and walked into the store. As we picked out our item, we approached the counter to buy it and noticed the man was in the store again. We ignored him as we waited to be helped and he approached us again saying how much do you have? We stated we weren't interested but he kept trying and was coming it our face pursuing us aggressively. The man eventually left the store. We purchased our item and left the store. As we approached our car, we noticed a loud hissing sound. The first thing we thought about was the man must have slashed our tires out of revenge. We found out what tire was hissing and quickly went back into the store to tell security and the store manager. We told them we think it is the man who harassed us in the store. Security told us to come inside and call the police. We went back outside to access our car. As we went back inside, just a few minutes later, the man (Marcelle) came back into the store to purchase something. We asked him if he vandalized our car. He became very irate with us and denied it. He came into our faces and trying to plead his case and wanted to get our information so we could all look at the tapes together. We were very afraid and thought he was going to assault us because he was very erratic. At this point, we were really afraid for our lives and felt very threatened. It was dark outside, our car was disabled, we felt stranded and the situation had escalated. We couldn't believe security and management was allowing him to harass us further and not ask him to leave us alone. We were not sure if the man would attack us a weapon or harm us. We were stressed, panicking all along knowing the store staff did not intervene to help us feel safe and diffuse situation. The security guard, manager and other staff members stated he does this all of time. They stated he harasses customer often and even steals from their store and tries to return the items. An employee stated they even know his name. The security guard was talking a lot about how this goes on all of time along with asst manager but they failed to protect us and we felt unsafe inside their store. The lack of customer concern for our welfare was present and they seemed to just want to blow it off with words to try and relate to us. Asst. Store manager said the manager was not present and we would have to wait until tomorrow to see the video or call the police. We called the police and while I was on the phone, this man was asking my friend for our information and phone number. He was harassing further as we ignored him and was waiting for the police to arrive. We were concerned about our car in the parking lot and kept trying to watch it as the store would be closing soon. The asst manager offered to give us a Fix it Flat product to temporarily fix our and tire get us back on the road. The manager came out, applied the product to our tire. Asst manager said could tell where the slash in the tire was as he used the product. He went back into the store. As we tried get into our car, the man (Marcelle) approached us again parking to the side behind our car, stating he wanted to give us his info and wanted ours so we can come back and watch video surveillance in the morning. We told him to leave us alone and stop harassing us, but he kept on bothering us over and over and eventually drove off. We watched him leave and go down the street west of international Blvd in his gray van with chrome like hub caps. As we were going to leave and drive off, we noticed the tire was back to a flat state. We went back into the store and told the manager it did not work. He came back out to access it said that was all he could do and he had to close his store. He did not offer a spare tire at all. He told us that he couldn't help any further because this happened outside the store. He told us there was a difference between what happens in the store and what happens in the parking lot. We called our road service and waited 2 hours in the dark in our car for assistance to arrive. We felt abandoned by the staff because again we were going to have to wait for assistance with our car as the staff left to go home, which left us alone in that dark parking lot while the store closed. While waiting, many passersby walked through the parking lot watching us. There was prostitution going on right outside the parking lot. We felt threatened and felt danger for our lives. We were afraid waiting at night time in a dark parking lot. We thought about how the man could come back to harass us even more and it caused much emotional distress and physical. We have contacted corporate office many times over the months and with no response from them. read more

Always a bad experience here. They can't even open on time. Completely unprofessional. Parking lot is always filthy.

Yes, the parking lot is dirty; and yes, they have a security guard at the door; and yes, there was a long line for the parts counter. But I just wanted a fuel treatment/cleaner and there was no wait to get it rung up, plus the cashier--a young and friendly Hispanic woman--informed me that another product fuel treatment product was on sale--saving me money! On the down side, they were out of 10-30 Mobil One synthetic oil--and other weights too! read more