Overall this location has been okay. But recently 1) The security guard had me leave my bag at the front of the store -- and I am ok with that. But then he went toward to rear of the store and zoned out on his phone --- leaving my bag vulnerable to anyone near the front door. 2) I have a never-used battery. Purchased within the 90-day return period. I tried to return it, with receipt. They said that because I had had it over 30 days, I had to return it to the location from which I had originally bought it. Which is a very inconvenient bus ride away. I've never had a store make me go back to the original location -- in the same city, yet. The Autozone in The Laurel seems to be more professional. read more

I was on the store 8:30pm and their closing hours are 9 pm, the security guard bock me the entrance even that they had to close in 30 minutes, I was on my car for leave and more people arrive to the store and he let them in, I go back and he don't let because he said they are close before they have to, usually the security guards there treat you bad, it's the worst place to go to get parts read more

The Hispanic female store manager has a nasty unprofessional attitude. She was mad because she was trying to flirt with my husband and he was not interested in her small talk so she took like 30 minutes to give him a refund on a brand new item with the receipt. Mind you he has my 2 year old boy with him that was getting fussy and she mad it very difficult for him to just get his refund and go!!! She should be fired for being so rude and unprofessional. She should try doing her job instead of being rude to customers and the employees read more

The staff here is a joke! I bought spark plugs and when I opened them they were used... and when I came back to let them know they acting like I'm the one trying to get over on them.... go to another autozone read more

AutoZone Auto Parts - Garbage store - Auto Parts & Supplies Near Me - Oakland, California

First off the guys at the register (Hispanic) we're very rude and unprofessional, when asked about the supervisor on shift I was aggressively answered with a, and I quote " I don't know Robby was the cashier. Supervisor was not wearing a noticeable name tag! I WILL NEVER BE BACK!!!! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Oakland, California

Wow! Customer service with a Five-Star attitude. I usually buy all my renewable auto parts here that I do not get from my Honda dealer. This AutoZone is always busy. That means they usually know exactly what they need to know to sell you the correct part. The other good news is they always work hard to provide great service. There is something admirable about an AutoZone that goes the extra mile. I bought their Gold 3 year battery 2 years ago. As fate would have it, 2 years in and my battery was just not holding a charge. So I popped by the AutoZone remembering that I had paid the extra money for a gold house branded battery. Their Gold battery offers free charge and free replacement!! Bonus!! I stopped by to see if the manager could just make sure the battery is fully charged, so I can get to my job interview the next day. This is where the Five-Star service kicks in. Ivan the manager has me turn off my car and offers me tools as long as I give up my charge card or a license. I opt for the license. Though to be fair my cards are pretty limited out at this point. Of course so now the charger doesn't work! Boooo. I am now stuck there. At first the manager was suggesting I come back at 6:00 tomorrow for the new battery. Dude, I cannot miss my interview tomorrow and live in the parking lot. I am a single female.. big nope. The manager realizes they don't have a battery that fits my car. Uh oh! I look around while the manager furiously calls the other AutoZones who do, but they cannot deliver. This is where we realize they do have a 2 year battery that fits my car! Whew, saved 15 minutes before they close. Few managers would have worked the phones and called the other stores. Not this AutoZone. One new replacement battery coming up! Ivan was grace under pressure. I put the new 2 year battery into my car, and Vroooomm, it started right up!! I made it to the interview the next day, and promised to write a Yelp review. This was all done in an AutoZone with 20 customers all clambering for attention. The manager Ivan and the salesperson both handled the large line and another battery warranty service minutes before closing. If that isn't Five-Star-Service, then I don"t know what service is. Go to this AutoZone! They know their business, and they will go the extra mile, even when the store is full of last-minute-shoppers!!! Whoever heard of a manager calling All the other stores with 30 minutes to go before closing? And also Ivan was patient with all the other last second customers. Give thi man your business... he earned it! read more

This AutoZone does not enforce mask wearing. Nor do they honor prices that they have established on their racks I saw 399 for one price got up to the cash register and it's for something and when I tell the cashier or I'll go look at it what kind of customer service is that that shouldn't even happen if you paying attention but I guess they don't like their jobs this AutoZone is going downhill read more

My car was having trouble with the battery and Matt the goat himself was very respectful Very professional Even tho they staff was short he made customer service on point mad love Matt thanks read more

Anything you want they don't have , call countless time only to be put on hold till you hang up by Hispanic female employee, better to order anything on Amazon then to deal with these people. read more

Shoutout to Gabe P!!! I pulled up to Autozone with my car battery completely dead!!! I had already gone to Orielly and they told me they couldn't change the battery right away but if I bought it from them the next day they could however I NEEDED IT TONIGHT!!! The first time I went in I was told that they couldn't change it until the following day by Diego, went back to my car and it wouldn't start!!! So I went back in and asked if they had the machine to jump the cars and was told someone rented it and never returned it so I told them I would just buy the battery and change it myself. Gabe said that he didn't have a problem with changing my battery as long as I bought it from AutoZone. NO PROBLEM!!! I bought the battery and he swapped it out right there for me!!! SHOUT OUT TO HIM!!! I was even able to get the core charge reimbursed!!! Kudos to Gabe P and thumps down to Diego!!! His customer service wasn't bad he was just being lazy!!! It took Gabe 5 mins to change the battery and Diego said it would take longer!!! I would've given 5 stars but I cant get giggy with laziness or dishonesty (I'm not sure if it was laziness or dishonesty though, I don't want to call him a liar but that's what it's looking like!!!) read more

My least favorite auto zone. Always being hounded by shade tree mechanics. Dont be surprised if you pull up to park & someone pokes their head in your car window asking if you need them. Also, employees are hella rude. Bad service, bad communication with customers... Go to the one on E.9th instead read more

Horrible service i cant say more this place needs more security and leave customers feeling safe

Horrible service I call to search for a part the employee picks up but starts talking to his coworker doesnt answer my question or say hello. How do you expect customers to buy parts. So I hang up and call back and the answer with attitude. read more

This place has the worst customer service. I come here a couple times a year. I often think they are just dealing with alot of different personalities, But now I know its simply poor training and even worst customer service. One occasion they where only letting one customer into the store at a time. The most recent visit they couldn't answer basic questions about pricing on motor/engine oil and filter combinations. At other locations employees asking, giving information, and help finding products in their store. read more

If I could give Christopher 10 stars , I would! He provided over the top customer service and answered all the questions I had. Very knowledgeable in the automotive industry and will do any thing to make sure you walk out of autozone with a smile on your face ;). If you come here I would recommend seeing Christopher for your needs. Keep it up Christopher! read more

If I could give this store a zero I would! The manager is very rude, the store is filthy, and they barely have any merchandise. Close it down! read more

So i first called and spoke with a Hispanic lady with a thick accent inquiring about a new battery she answered all my question with perfection and asked questions to lake sure she informed me well. Two guys helped me both coming to look at my car and advising me of not only what i needed but how to proceed in using the products. Thanks so much guys for your good customer service... read more

Pathetic. The laziest customer service I've ever experienced. Not that I'd be stoked to work at a place like this either but come on people.

I returned an item with the greatest ease at this location yesterday. I spoke with two device reps that were willing to go above and beyond to assist me even though I did not have my receipt and I had purchase the product more than 30 days ago. Their examples of customer service should be exemplified everywhere!!! I wouldn't think twice about going back to this place. Thank you Juan and staff!!! read more

Staff are helpful and friendly; however, they have a security guard who is the exception. He followed me the entire time I was in the store making me feel very uncomfortable. I understand his job is to prevent theft, but you cannot treat customers like thieves. He needs to learn how to be subtle in doing his job. read more

The manager of this location, though he was the only one on shift, managed to help out my poor roommate and I when we discovered that her poor car battery had died. He let us tools, and explained how to remove/ replace the battery. He was kind, personable, and all around helpful. Jamar is the best! read more

Bad experiences every time I try to buy someting here, customer service is bad (the worst I would say), they never take my used oil even when I bring the recipt for the oil I bought from them. If you try to return one of their cheap defective parts the dont offer you something better, they just make the bad boys face and send you to the cashier to return your money and take your bussines else where. When the offer one year warranty on their products is because that's the maximum life on them. People that works there don't have enough knowledge as far is parts names or engine sizes, if you are looking for oil filters the won't move from the desk just tell you part numbers and wish you luck. But when is time to pay the try to sell you Ingetor cleaners oil and engine treatments and all kinds of $#!+. I don't need your $#!+ I want quality service and quality parts. I really hate autozone. read more

Greet customer service. The girl staff are all cute. The security officers are awesome.

Worst customer service ever. The manager and other staff members just walking back n forth in the back n around store just looking at us customers in line.... BAD BUISNESS TO GO TOO!!! read more

Please stay away from this AutoZone. Called ahead of time to see if the part was in stock.Got their waited in a long line with a lot of just hold up for no reason finally got to the cashier clerk just to find out they actually didn't have my part in stock. Really just a waste of time while trying to fix something.....burning daylight and gas for no reason, the worst part is I called ahead of time. read more

Went to this autozone to return something, cuz I always shop here, didnt have a receipt but got store credit with great customer service from malcolm, thank you will use this location from now own, besides the street mechanics in the front, the customer service was better than 98th location, thanx 73rd team read more

My car leaked all of the coolant out and so I'm stuck here. I came to AutoZone to get the correct fluid and was told that the have it here in back but that have to wait until they stock it before I can get it. No one here would take the time to go in back to even try and find it for me. Meanwhile i am missing my dental appointment wandering around waiting for someone to just come across the fluid I need and put it on the shelf so I can buy it and get back to my day. I used to work retail and when I came across a situation where a customer was looking for something that I knew I had, I would do everything in my power to get the customer what he wanted and out the door as quick and easy as I possibly could. Please correct me if I'm out of line here with my thinking but I've been patiently waiting here for over 3 hours now and a not a single person has offered to just check and see if it is easy to get to or not. read more

March 3rd 2018 went to Bancroft AutoZone only had 3 Checkers working there ask if one of the gentlemen there was working and he said to us very rudely you have to wait like everybody else I like to know man I take it he was the supervisor the manager on duty at that time which I thought was very rude of him because it was the line was out the door and I would never go back to that AutoZone due to the disrespect he does not have customer service skills and he needs not to be working there and I don't know his name because if I did I would post it read more

This is the most disgusting unprofessional auto zone I've been to in my entire life. Staff members are rude and are lazy and unethical. They need to fire angelica the store manager because she became really hostile when asked about their reimbursement policy. I came in with a battery. Staff took it and told me they would be back with me in a few days. Ive been calling sporadically just to check the progress of them recharging my battery and today when i called they stated they got rid of it. I asked angelica what can i do about the matter because I'm out of the money i spent for the battery and also now the battery was given away. I should have at least been notified of the policy the day i took it to them. It would have been nice to have a curtesy call to let me know the battery could be picked up because the past few times people have told me it wasn't ready yet. They should fire there store manager because she was no help and very rude and hostile and i don't deserve to be talked to in a disrespectful way as such because she has to do her job. read more