I had another 5-star experience at O'Rielly Auto Parts--this time at the San Leandro location. Back…read morein 2018 a man named Glen helped me choose wiper blades at the Castro Valley O'Rielly Auto Parts. I never forgot how cool that was to not only have help finding the correct set, but also getting help installing them too. I happened to be in San Leandro and since a storm is coming in a few days it was high time for new blades. A man named Henry was there to greet me as soon as I walked in the door. He was kind, friendly, and incredibly helpful as he selected new Bosch wiper blades for my Mazda Miata. Turns out Henry trained Glen way back in the day so it makes sense I'd get the same warm, concierge-level care. Since I just had a medical procedure on my right hand, Henry was happy to put the new blades on my car. It was a wonderful experience. The store is clean, well stocked, and in neat order. The parking lot is also big and easy to get in and out of. But the customer service is just top-notch. I am so grateful. Thank you Henry!

If You Wanna Get Robbed, This Is the Spot…read more I genuinely cannot believe this experience. They Took My Money, That's About It I purchased brake pads online, received a confirmation number, an invoice, pickup instructions, and was charged $66.44. The money was removed from my account. I have the receipt. I have the barcode. I have the order number. I even have the return instructions listed at the bottom. Turns out I didn't need the brake pads anymore. No problem, right? I figured I'd simply pick them up and immediately return them. Wrong. When I went to the store, the assistant manager refused to give me the part. He said the order was "processing" and "on hold" and then proceeded to say that we never bought it -- despite me showing the confirmation number, invoice, barcode, and proof that the money was already taken from my bank account. His response? "Yeah, that doesn't mean anything. You need to speak to a store manager." Professional Money Collectors, Amateur Problem Solvers I'm sorry... what? Since when does picking up and returning an item require a STORE MANAGER? What kind of business model makes a basic pickup and return so complicated that management needs to be summoned like we're authorizing a merger? And the best part? It was the ASSISTANT MANAGER giving us a hard time. So let me get this straight: You took my money. You confirmed my order. You sent pickup instructions. But now I can't get the item, and I also can't return it -- unless the store manager personally blesses the transaction? Should I bring the CEO next time? Do y'all need my Social Security number too? Should I file paperwork with the federal government? Get a presidential pardon before I'm allowed to process a refund? At this point we paid for brake pads we weren't allowed to receive and weren't allowed to return. That's not a "processing delay." That's absurd. If an assistant manager cannot handle a basic pickup and return with clear documentation and payment confirmation, that raises serious questions about competency and training. We walked out without the part and without our money. That's not customer service -- that's a circus. Fix your systems. Train your staff. And maybe empower your management to process a simple transaction without requiring an executive summit. Unbelievable. They Took My Money and Told Me It 'Doesn't Mean Anything Man I love getting robbed, I can't wait to shop here again just so I can get my money taken away from me Keep playing with me like I don't come with consequences Y'all testing me like I don't know how to escalate Keep testing me... I promise I'm one inconvenience away from becoming a different person

I've only bought a couple car batteries from here. Good price. Great service, the guy is nice helps…read moreme get the right battery. I brought my old battery to return after and everything was very smooth. It's hard to park in the lot. Other than that it's pretty nice. A few people I know order parts from them too.

I spoke with someone about a part for my car. I don't know much about cars so I asked them how late…read morethey were opened. They said to come in they would look at it and if they didn't have the part they could order it for me and let me know once it got in. First of all this place is hard to find. They were very nice when I called back for directions because I was lost. When I got there it was a small place and they guy I talked to was very nice. He came looked at my car and said he didn't have it but would order it and give me a call tomorrow to follow up on how long till it came in. Two days later I realized I didn't hear from him. I called in and he said, "oh yeah. It'll be in I'll give you a call once it gets here." I followed up again a few days later and they still didn't have it. If it would've taken this long I would've gone to Auto Zone. It's been months now and they've never called me. Every time I had to call to follow up with them. The guy was really nice the place looked legit and I really wanted to like this place but their customer service outside of directly was horrible.

Definitely better than in Oakland if your looking for affordable Aftermarket parts definitely…read morerecommend this is coming from a Parts Manager and also a former NAP Employee

One of the best in the business work with them on a regular basis and as long as you avoid JR, you…read moreshould get great service and pricing

Overall this location has been okay. But recently 1) The…read moresecurity guard had me leave my bag at the front of the store -- and I am ok with that. But then he went toward to rear of the store and zoned out on his phone --- leaving my bag vulnerable to anyone near the front door. 2) I have a never-used battery. Purchased within the 90-day return period. I tried to return it, with receipt. They said that because I had had it over 30 days, I had to return it to the location from which I had originally bought it. Which is a very inconvenient bus ride away. I've never had a store make me go back to the original location -- in the same city, yet. The Autozone in The Laurel seems to be more professional.

I was on the store 8:30pm and their closing hours are 9 pm, the security guard bock me the entrance…read moreeven that they had to close in 30 minutes, I was on my car for leave and more people arrive to the store and he let them in, I go back and he don't let because he said they are close before they have to, usually the security guards there treat you bad, it's the worst place to go to get parts

After installing the fuse, i consulted you tube again to locate where my vehicle's rear brake…read morelights were. My car's owners manual wasn't useful. By looking at the glare of my brake lights reflecting off the windows of an office, i found which brake lights wasn't working. Disassembling the rear brake set, i found #7443 bulb was needed. Seems each socket uses a different bulb. Going to an Ace Hardware store not helpful. they don't carry this bulb. Went to Autozone, found it easily in the light bulb aisle. $9.99 same price as other light bulbs. Checked out relatively easy. store not busy. Probably the area. Front door was boarded up. Was able to change 1 bulb after some heavy pulling. The other bulb still unwilling to come out. Both bulbs had slightly blackish dust within..one appeared to be still working. Will need to find another window to reflect my brake lights to judge whether they are dead...

Thank you for not ordering my part even after I called asking for an ETA on the order twice…read more "We don't have it in stock" 3 days of taking Ubers just for the customer service rep to tell me the store had never processed the order and requested the item. Their competitor had it for me within a few hours. Luck of the Irish I guess. Worst part is when this location closes they will blame the neighborhood when in reality it's the incompetence behind the counter.

NAPA OAKLAND has helpful, nice and knowledgeable employees. The store is stocked, organized and…read moreClean. Coco

Called the store this morning looking for an upper radiator hose specified for my car. He answered…read morethe phone, said they had 4 available & that they'll hold one for me at checkout. Took an Uber there after work only to find that, the part wasn't on hold, furthermore I'd have to wait 5 days because they would have to ship it from Oregon. WTF! What happened to the one you had on hold for me? Better yet the 4 available? STOP LYING TO CUSTOMERS ABOUT $hit You don't even have available! THIS STORE REEKS OF INCOMPETENCE Better yet $109 Napa Auto Parts $54 Auto-zone plus express shipping!

Received great service and they located exactly what I needed. I will always use this company when…read moreneeded

Place was busy, even on a Monday afternoon. Took in a car to surrender for Bay Area air quality…read moreprogram. Even with all the paperwork and the car meeting all conditions, it was a LONG WAIT... twice. Once to verify all paperwork, then to get a second validation to cut a check, we were told not to deposit or cash for 2 days. STILL, GLAD they were here to help.

Great experience from start to finish! Spoke with Dave to help me find the perfect 4Runner for me!…read moreAs soon as they got one in Emmanuel helped show me the ropes of how everything worked and got me in and out of there creating an absolute seamless experience! I'm so happy with everything!

We had an absolutely amazing experience working with Daniel! From start to finish, he made the…read moreentire process of buying our Tacoma feel effortless. We went up from Monterey but locked the truck down over the phone the night before. It was hands down the easiest and smoothest purchase we've ever had. He was knowledgeable, patient and never pushy, which made us feel comfortable and confident in our decision. He answered all of our questions, kept everything transparent and made sure we drove away feeling excited, not overwhelmed. We couldn't be happier with our Tacoma and the experience Daniel provided. If you're looking for someone who truly makes car buying simple and enjoyable, Daniel is your guy. Highly recommend!

Matt and David are my dudes! Very knowledgeable and just really cool guys. Thanks for the quality…read moreworkmanship and trail recs for me and my Land Cruiser! I'll definitely be back for a king suspension lift!

Adam and Matt are awesome. They helped me through multiple purchases and were kind, patient and…read moreknowledgeable. Thanks again for everything and looking forward to doing business with y'all soon!

Customer service is horrible young lady with face piercing doesn't engage with customer not…read moreapproachable I asked for assistance no greeting just what you need I told her made purchase asked for bag and receipt she replied it ain't printing

Tyler was extremely kind and didn't make me feel judged at all for my questions. He gave personal…read morerecommendations and educated comparisons on different products to get tree sap off my paint. Much appreciated and all the other employees here are also very friendly! Highly recommended.