Brayan C. was a fantastic sales advisor to work with . No pressure - clear and direct in pricing…read more(also got a price that other dealers just could not match) . Super easy to work with . I would highly recommend reaching out to him if you are looking to explore or buy a car. The rest of the staff was courteous and easy to work with - For me the no pressure , easy negotiation (direct and clear) was the highlight ! (Not once did they mention you have to do it now or today )

I rarely leave negative reviews, but my experience with Hyundai Oakland's service department was…read morefrustrating from start to finish. The sales team was friendly and helpful when we purchased our Hyundai Ioniq 5. Unfortunately, everything after the sale was a completely different story. The portable EV charger included with our vehicle was defective from the beginning. Instead of making the replacement process straightforward, the dealership was incredibly difficult to work with. I ultimately had to escalate the issue to Hyundai Corporate just to get a replacement charger shipped within a week. Even after Corporate approved the replacement, the dealership insisted I bring the entire vehicle in so they could take photos--even though the problem was clearly with the charger, not the car. It felt like unnecessary bureaucracy that wasted my time. Scheduling that appointment was another ordeal. Louise at the front desk was consistently unhelpful and difficult to work with throughout the process. Communication was poor, scheduling was frustrating, and the overall customer experience was far below what I'd expect from a dealership representing Hyundai. When I finally came in, we still had to wait an excessive amount of time, and we were even skipped over before eventually receiving the replacement charger. What should have been a simple warranty replacement turned into weeks of unnecessary hassle, multiple phone calls, an escalation to Corporate, and a wasted trip to the dealership. The contrast between the helpful sales staff and the disappointing service department couldn't have been greater. This was easily one of the worst customer service experiences I've had in recent memory, and it has seriously affected my confidence in returning to Hyundai Oakland for future service.

Five months have passed since I visited this dealership and five months I have wrestled with the…read morecredit reporting agency that they used. Five months I have been leaving voice messages and emails for both the credit company and the Ford Store. Five frustrating months. The credit reporting agency they use had me complete multiple forms trying to get this off of my credit report. It's pretty nasty business that you would promise someone that you're not going to run their credit and that they only thing that they're going to do is confirm your identity. The Ford Store lied to me. I would love to update my review and say that they did anything to try to remedy the situation, but they didn't. I called them a week ago and was promised a call back. I called them a month ago and was promised a call back. I called them today and was promised a call back. They even recognize who I am when I call. If I could give you zero stars, I would. This is not cool. After months and months of the runaround with the credit reporting agency, I finally got an email response today. They said that the Ford store had me sign a form, and therefore the pulling of my credit was perfectly acceptable. Well, I can promise you when they had me sign that form. They promised me that they would not pull my credit. Super unhappy with you. Do not recommend. 0/0

Before you come to this dealership, check the Yelp reviews because they provide the most honest…read morefeedback. This dealership is incorrectly doing oil changes and doing damage to people's cars. Friday, May 11 I had a belt snap on my 2014 Ford Edge. Keep in mind, I'm mechanically inclined and know how to do the repair myself, but I simply didn't have the time. I dropped my car off on May 11, and it stayed overnight because they had to wait a day for the tensioner to come in which is ok and understandable. Also, keep in mind the total for parts was around $200, while they charged me $600 in labor alone. Saturday, May 12 I went to pick up my car, and only two blocks down the street it immediately went into limp mode. The dashboard displayed "Service AdvanceTrac." Usually when this happens, it points to a voltage-related issue. When I brought the car back, that's when my experience turned sour. No one seemed eager to look at the vehicle. Instead, I was being gaslit and told the car may have already had the issue before I brought it in, or that maybe I had done something to it in the past. The car instantly went into limp mode as I drove down the street. Then I was told they wanted to charge me $250 for a diagnostic on a car that had literally just left their lot. After arguing back and forth for a few minutes, my service advisor finally agreed to do the diagnostic for free but I have to keep the car there overnight. I asked to speak with the manager, Paul, and this is where things got even worse. Paul showed zero concern about the situation. When I stepped into his office, he kept typing away on his computer and barely acknowledged me. Eventually he told me to come in, and after I explained everything that happened, he still showed no urgency or concern. All he said was, "We'll do a diagnosis and see you tomorrow." Now another day without my car and they could have easily plugged in a scan tool quickly to see what was happening. No one cared. They didn't offer me a loaner car or made sure I needed a mode of transportation throughout the day. Monday, May 13 My car sat at the dealership for another night. I called right when they opened to get an ETA on the vehicle, and I was told it would be ready by 10 AM. 10 AM came and went with no update, so I called again around 11. I was then told it would be ready by 1 PM. At 1 PM, I still had no response and couldn't even get my service advisor on the phone until around 2 PM. At that point, I was told they were just then plugging the scanner into the car to pull codes. There was absolutely no urgency in addressing my vehicle. I spent a ton of money on Uber already and this 800 dollar repair job has turned into 1000 because of that. I had waited over 24 hours, and they hadn't even scanned the car yet. When I finally came in, I was told my alternator needed to be replaced, even though it's only two years old. Then I was told the pin on my mass airflow sensor was broken, which they claimed was the main cause of the car going into limp mode. The service advisor tried to tell me that when my belt snapped, it somehow caused the pin on the mass airflow sensor to break. And the wire to the sensor was ripped as well. I know this is from a lack of care from the techs part. I know for a fact one of their technicians broke it and is refusing to own up to it. But that's fine. This vehicle has service records and it will be an easy fight to win. I gathered all the documentation I needed to proceed further. Have a good day. Owen is a good service advisor but he works with poor managers and techs

I had an amazing experience buying my rare Mopar Durango from Amanda! She was incredibly friendly,…read moreknowledgeable, and made the entire process easy and stress-free. She never made me feel pressured and took the time to answer all of my questions. It's not every day you find such a rare vehicle, and Amanda made the experience even more special. If you're looking for someone who genuinely cares about her customers, I highly recommend asking for Amanda. Thanks again for helping me get my dream Durango!

Amanda walker is so personable and helpful to everyone she meets! She is very knowledgeable and a…read moretruly great person to help you find exactly what you are looking for! Make sure to ask for Amanda when you are looking for your next vehicle!

I had a great experience and felt everyone was friendly and professional. Danny was very helpful…read moreworking with me to trade in my car :)

Great staff! And I adore my Salesman Tommy Rodriguez and Finance Manager Ali Elyyan. So helpful and…read morehonest.

On 8/30/2025 I purchased a 2022 Mercedes Benz GLB from Enterprise Car Sales in San Leandro, CA…read moreputting $5,000 down. Within the week I had to take the car in to the shop for rattling when the AC was on. Turns out something was installed backwards. Within the second week the Apple Car Play started failing. I took it to the dealership, one of the gentleman came out and did a quick troubleshooting (deleted devices and added back). Fast forward to March 2026, Car play has FAILED. I take the vehicle for an oil change and find that the engine is failing, including an engine oil leak, coolant system failing. While trying to establish the validity of the warranty and find a good shop for the repairs the car has shut off in traffic twice, continues to run hot and the breaks are going out already. I have spent $600 on a rental car. I have reached out to San Leandro several times and spoke with Boris. The last of which he offered a discount on the rental which still totaled $600 for how long I will need the rental. I asked explicitly to speak with a Regional Manager about surrendering the vehicle and submitted an online complaint more than three weeks ago and no one is responding. I have also filed a complaint with BBB. And by the list of other complaints I'm not the first person sold a vehicle that they claim has been through a rigorous "certification" and inspection and the ENGINE is failing months later.

This enterprise office has always satisfied me when I need a . Rental , Ive been coming here for…read moreyears I never had any real serious issues. I always received affordable rates and Discounts , and very professional...

We had an absolutely amazing experience working with Daniel! From start to finish, he made the…read moreentire process of buying our Tacoma feel effortless. We went up from Monterey but locked the truck down over the phone the night before. It was hands down the easiest and smoothest purchase we've ever had. He was knowledgeable, patient and never pushy, which made us feel comfortable and confident in our decision. He answered all of our questions, kept everything transparent and made sure we drove away feeling excited, not overwhelmed. We couldn't be happier with our Tacoma and the experience Daniel provided. If you're looking for someone who truly makes car buying simple and enjoyable, Daniel is your guy. Highly recommend!

You'll be needing this: BAR (800) 952-5210…read moreDon't bother trying to be nice and "work with them". Their word means nothing. I can't believe how bad this has gone! Also consider filing a complaint with the DMV https://www.dmv.ca.gov/portal/customer-service/report-an-issue-or-complaint/?hl=en-US and Attorney General. https://oag.ca.gov/contact/consumer-complaint-against-business-or-company?hl=en-US THE worst purchase experience i have ever had.I received my vehicle with an EMPTY TANK OF GAS! First time i go to start the truck and the first thing I see is the fuel light turn on. Next thing I see is the windshield has 3 cracks in it that they failed to mention! I go outside the vehicle and I can see the roof trim completely missing on the passenger side, and the windshield cowel is so damaged the almost the entire bottom is exposed! Now ANY WATER that gets on the windshield is going to pour right into the firewall and flood my interior! I can't even operate the radio properly because the entire center of the screen wont detect any touch! How did this pass inspection!? I paid $23,000 for THIS!? DO NOT take these people at their word. Inspect THROUGHLY. Avoid the place all together, honestly

I was shopping for a 2022 Silverado during the chip and inventory issues. I found other dealers…read moreselling them 5-10 thousand over MSRP calling it market adjustment. I came across FH Dailey and was pleased to hear they weren't doing that. I dealt with Denny Samuel. He was very responsive and helpful. I traded in my 2010 Truck for a fair trade in towards my new 2022 Truck. Denny was straight up with me and earned my business.

I wish I could give 0 stars. I purchased an SUV from this dealership a few months ago and was told…read moreby the salesperson, Kevin, that there was a second key and that it would be mailed to me. Unfortunately, I did not get that promise in writing, and now the dealership is denying responsibility. I never received the second key. I was later told it was somehow "lost," but no one can explain what happened. I've been trying for months to get a replacement key made and have been given the runaround. The salesperson takes a long time to respond, and I still haven't been able to get a clear answer or an appointment to resolve the issue. Management needs to ensure their sales staff communicate accurately and follow through on their promises. Experiences like this damage the dealership's reputation and leave customers feeling ignored and unsupported.

Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.