I have limited car experience for context. Went in because headlights on the car were out and I was happy to have been assisted very quickly at this shop. The security guard there also is also a mechanic and was able to help me find what I needed and even helped come out of the store and help guide me with installation of the bulbs for the car. They went above and beyond what I expected. Thank yall. read more

Very bad customer service. The cashiers are not helpful at all. They should hire people with more capacity and good attitude to help customers. read more

Stellar experience! The cashier tested the battery and talked through my battery replacement options. The cashier agreed to recycle my old, dead battery and change my battery for free. The cashier presented passionate about her work and engaging. The cashier discussed the maintenance differences between gas cars and hybrid cars. The interaction took less than 30 minutes. This location is heavily staffed and swift to assist customers Highly recommend this Auto Zone! read more

really knowledgeable and sweet staff, great prices and selection... easy parking and convenient hours

Autozone is a blight in our neighborhood. Trash and auto fluids flood the street and they are in gross violation of CA State Streets and Highway 5610 and Oakland Municipal Codes 13.16.100 (litter), and 13.16.70 (pollutants) which require business to clean the perimeter of the building - including curbs - and prohibit business from sweeping trash into the street. These Bad Actors must be held accountable. When I asked them to clean up the mess (I live across the street) the manager refused to share her name and told me to leave. City of Oakland should fine them until they are compliant. I urge you to tell the manager to clean the street around their store. read more

I came here today hoping to get my battery 12v for my prius and the manager, Mr.Drew was able to assist me. He was kind and polite. He helped me out with restoring my negative wiring and it improved my connection with the new battery that he sold me. Thank you so much for helping our community and giving love to the people. May god bless you, your family, and the store you manage. I'll be shopping here more often for car parts and support this business for lifetime. read more

AutoZone Auto Parts - Front - Auto Parts & Supplies Near Me - Oakland, California

I am generously using a one star. If I could pick a negative star, I would have done it. Except for the epic guard who was very helpful. AutoZone should hire him as the manager for the location. I called in to find out if they would sell and replace a battery in my old #2 car, which I have not sold. Don't ask... The guy who answered put me on hold because he was "attending" to a customer in line... physically. I understand that. I could have composed a whole violin concerto in the time I waited, put on my headset and headed out to the store - 28 minutes!!! Come on now! The young punk... can I call him that?, who looked resentful that I had disturbed him doing "something" asked me brusquely what I want. I gave him a Post-it with the battery name, and AutoZone SKU. He was seriously upset I had upstaged him, he might have said they did not have it... He asked me to go pop the hood, he would be "right out". His "right out" was he went to the toilet and locked himself in. Ten minutes later, the other two disinterested employees behind the counter said to wait. Another 15 minutes later the armed guard asked me politely what I was waiting for, I gave him the crumpled post-it. He went and attached it to the display battery and called the kid locked in the bathroom. About five minutes later, he said he had no idea when this "great" sales guy and 2 minute installer would show up. This was one of my most surreal experiences in a store geared to consumers, where the folks selling were so uninterested in customers. What has gone wrong in our country? People are looking for jobs, and I am sure AutoZone pays whatever the local market requires, and yet... I rarely complain about businesses on Yelp. If I remember right, this is the second one, after a terrible experience of discrimination in a Grand Ave coffee place several years ago. OTH, the AutoZone employees on San Pablo Ave, in Berkeley, (which did not have the battery I wanted) and the one on MacArthur Blvd, which did have it and said they would install it, and much closer to my home - go figure, were courteous. I don't get it. AutoZone managers, or if it's a franchise, the owners, should fire the sales staff and hire this guard as the manager and hire new folk and train them. read more

I'm updating my review. Reluctantly came in here needing to grab some fuel injection hose and it appeared they would have it in stock. They didn't have it, but one of the associates let me double check and they also called some neighboring stores on my behalf to have them check and save my running around. Thank you. read more

shout out to Tino I had a real issue getting my serpentine belt off to change my alternator. I came in told them what I need help on and they came right away and assisted me in the best way possible help me get the alternator back on and belt runs better than before. Thanks again, Tino. read more

i wish i could give zero stars for this place. i went there today this afternoon 6/2/2025 17:35 hour. i sat outside about 10 minutes before going in because i didn't feel like stand. i went me the only customer i ask the young man a question he could not answer and never ever turned my way while talking. he my manager in the back i said ok. i waited and waited i finally asked loudly where your manager what he doing back there. the said oh he using the bathroom. i said oh okay waited another 10 minutes or so then all of a sudden 3 guys walked in. i say i been waiting all this time while you all have been just standing outside talking and i need help. i say who's the manager 1 guy say me i just checked in which was a lie the guy say i work here but i'm a nobody while eating skittles and the other guy was the security guard. that auto zone is absolutely ridiculous. nobody know anything over there and just don't care the works stand outside and get high all the time i don't know who owns it but it's a mess. i was looking around while waiting say to myself they lucky it's not a lot of people here because they surely could have just walked out with whatever they wanted oout of that store auto zone @ 807 27th st. is the worst i have ever seen if you don't know what you need they definitely can't help you.. they don't help you over there and be to busy getting high and making friends.. i'm on oxygen I can't keep standing and waiting cause of there malarky it's shocking they are still in business. thank you!! MS.C.MCDUFFIE read more

They don't have a check engine light checker or any pliers to borrow. I went in for battery charging, they said wait an hour- i got back and the guy said he couldn't test it and couldn't tell me if anyone even charged it! Waste of time, but I'll add a star because they helped me carry the battery read more

Workers are sincerely unprofessional i called before walking 10 blocks with a battery to make sure they had the replacement I needed in stock was told yes and to come in walked all the way there for there to be no replacement and everyone in the store all of a sudden never answered phones... let's fast forward to the next day when they're supposed to be open at 8 everything's still closed down and locked up it's almost 10 minutes after read more

AutoZone Auto Parts - Parking lot gate closed - Auto Parts & Supplies Near Me - Oakland, California

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The people who work here are great and pretty funny too. Always have a decent time getting parts here and joking around with the staff. They've also been super great about loaning out specialty tools that have seriously saved my butt when I was in a bind. I felt compelled to drop some love hear as I just called to ask for pricing for some parts and had a perfect experience as a customer. Jackie picked up the phone within a few seconds, looked up a full set of brake parts, gave all the rangers of prices super concisely, I never had to ask for her to elaborate, she was just on it and had a really nice eager to help and pleasant tone. I don't hold it against the staff whenever they're not in a great mood, these people have to put up with a lot of BS, but Jackie was just perfect. Give that gal a raise and some recognition! read more

The people there all seem to be below normal intelligence. I was told I could order a part and it would be there in 5 days. Was put on hold and shuffled around for 5 minutes and then told by someone else it was "best to come in" Come in to order a part? It's best to drive across Oakland without a mirror to place an order? In person, for some weird-ass reason...during a pandemic. No explanation. Is it store policy or you just prefer that or? Please explain. I asked for Frankie, who originally helped me and seemed to have some sense, hoping he would explain was told there's only one other person there and his name is James. Hung up and called back. Frankie? Oh yeah, please hold- two other guys pick up who are not Frankie, and keep putting me on hold for Frankie. So Frankie does exist there. I hung up and ordered it off Amazon. They are just dumb or lazy or...?? Seems like something is wrong with the employees at that store. Frankie was alright, but . read more

The workers at the AutoZone on 27th St. in Oakland California off of San Pablo are incredibly helpful today. Joey helped me with my window wipers which I could not put on myself because my car is obsolete He and his crew was able to provide me with all my needs. While feeling comfortable with a job well done. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Oakland, California

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I was very uncomfortable with 75% of employees I saw either NOT wearing a mask on their face at all or else only with it covering their mouth (and with nose exposed). The one without the mask leaned within 1 foot of my face to answer a question before I realized he was unmasked and backed away. They did have the headlight I needed in stock. Went here 10/15/20. read more

Outstanding location! Friendly and Courteous staff. Thank you again! I was really a Dansel in distress.

Cheaper than most auto part stores. They didn't have what I needed but the woman helping me was nice and friendly. Also if you're an Auto Zone member you'll get emails with coupons and what not. So make sure you sign up and get a keychain card to scan every time you visit. I always come to Auto Zone for all my car parts. They also have warranty for parts and will tell you at the time of purchase as well as tell you the different prices and durability before just selling you what's most expensive. read more

I called online for a part. I ordered it and realized instantly that it wouldn't fit my truck so cancelled it in the phone. I still got charged 300$ and am still waiting for a refund on a product I never received. The other order I purchased said I'd receive it in 2 days. After 6 days of still not receiving it, I get an email saying the part is out of stock and will not be getting it. Meanwhile my car was taking valuable space in a garage and the mechanic was furious that he couldn't work on the truck . Surprised the company is still in business. The worst read more

My name is Imaginhr and I am very prôüd of endorsing this AutoZōnè because of the Tēàm's positivè and attentivè attitudè but also because they let me borrow a jump-starter to get me back on the road! Congratulations for the leadership and team on sītè read more

We came in to replace our battery and Sebastian was super helpful and friendly! He installed the new one right away for us and everything. We will definitely cone back to this location next time we need auto parts. read more

Walked in with anxiety about replacing a battery and the whole team was supportive in doing it with ease! Eric, Hector and the rest of team guided me in figuring out how to test and replace the battery. Will definitely come back. Thanks! read more

I called by phone a request for a Battery for 2001 Volvo V40. I came to the location and purchased the Battery & 2 year Warranty. That was over a month ago. Since then I have had two stallouts and one Tow to my mechanic. He says Your AutoZone Battery is "No Good and Won't hold the power long"??? Yesterday I went back to that autoZone store and Requested another Battery 850amp...they disconnected the original battery Before checking to see if they Had another appropriate battery...??? They Didnt' ??!! So he had to reinstall their bad battery so I could get Home!!!! Needless to say...I want a Full Refund when I Return Your Battery. I have my Receipt. July 15/2022 The Staff Is Not the problem...it's your Product quality. read more

I like this Autozone because they usually have what I need and are the only one around. Pros: convenient location, generally helpful staff. Cons: Never enough people working registers, line is always long and patrons have shitty attitudes because they're waiting. Right now (10/2019) they are out of almost everything. One of their employees said they're between general managers or something and nobody is running inventory and replacing items on the shelves. read more

DO NOT COME HERE. I have had the worst and most embarrassing experience. I walked in 20 minutes before they close asking to buy a battery for my motorcycle. I talked to Kendra. So she can help me identifying the right battery for my motorcycle. And immediately she told I don't want to do it because it's going to take time. I have never seen someone complaining about doing a simple task that is part of his job. Than she started giving attitude saying that she has to do other things before she gets ready to close. So I asked the other guy who completely ignored me. People here are very lazy with a very bad attitude. I promise that you guys are loosing customers with such attitude of kendra. I will never shop at autozone again. I am definitely going to OReilly the service is way better. I really felt that I was humiliated in this place read more

The computers or card readers are down every time I come here. How can you be reliable if you aren't open during store hours? Whoever owns this store doesn't care. read more

My car is about 5 years old so it definitely needed a battery change. I called ahead of time if anyone would be able to help me install the battery and Jose made sure that someone who knows how to install would be present when I drop in. Definitely recommend calling in advance just to make sure they have someone who can help install if you don't know how to do it yourself. Thanks Jose! read more

Most ghetto staff in there. Took 20 minutes to get help because no one in there knows what a ignition switch is.. Then i look it up and have to show them the stock number. Says its there but its not. What kind of person doesnt know what an ignition switch is. Guy who help me smell like weed. Homeless people outside read more

I bought a new battery today from the 27th street location and the staff members all were very polite and helpful. The store had the battery I wanted. I thought I didn't bring the right tool to take off one nut from the battery housing and, although they've stopped lending out tools because of the pandemic, one employee lent me hers from her car (I sanitized my hands carefully before using so I wouldn't contaminate her wrench) and kindly pointed out that I was loosening the wrong nut. When I then lost a part of what held the battery in place, they had a replacement part for it in stock for about $3. So the experience was great. There is yellow caution tape up to prevent customers from getting within 6 feet of the counter and all staff members wear masks. The only problem with the setup that I see is that there's not much room for customers to walk around the line that forms parallel to the checkout counters. It would be ideal to have a line marked off back through the first aisle with a big gap near the front so people could walk in the store. (They'd have to move the items in the first aisle somewhere which might be challenging.) read more

Laquesha was very helpful and prompt in helping me figure out why I had a check engine light come on. She throughly explained how to use the machine and helped me understand what the report said was wrong with my car. She printed out the diagnostics and the potential parts I would need to replace. Truly appreciate the upstanding service this morning. read more

Hector was awesome, but otherwise this is a terrible place... STAY AWAY. Even though Hector was great, he unfortunately went on a lunch break, so the person who ended up "helping me" was a guy named Chong (?). He was pretentious, tried to add items to my purchase without explaining what they were for, and then didn't even give me my receipt for a $188 battery purchase. He threw it away. Autozone advertises free battery, alternator, and starter tests, but 2 out of the 3 devices they use to run these tests were broken. I ended up replacing my battery anyway. After Chong installed it and I tried to start my car, it still stalled for a couple of seconds. He gave up diagnosing the issue and walked away brusquely saying that I should try a mechanic. $188 and 1 hour terribly spent. + there was broken glass everywhere and both the customers and the cashiers did not seem to understand the concept of lines. read more

Basically anybody who's giving this place more than one star is lying and works for the company of AutoZone or works for the store and is putting fake reviews. I'm sitting here right now and there supposed to be open at 7:30am. It's 7:56am. I pulled up at 7:30 and both the gates to the parking lot were closed. The funny thing is is there was someone inside their car inside the lot. I then drove around the block had to do some thing and came back. I'm sitting here now and the guy spotted me and then basically walked back around the store to hide. I'm assuming this is the security guard or someone who works for the store. I've been to the store before and it sucks basically I will never come back. I hope your managers or boss and see this. Because you should be at the store with the store open. That's the very least you can do and you can't even do that. read more

I had a positive experience today. Tony, as well as, Jacob went above and beyond to help me. I've been dealing with some (non-contagious) health issues, so I wasn't able to take care of making sure my car is safe to drive for my long road trip back home for Thanksgiving until the very last minute. My car is very old but new to me so I still need to get a handle on how to top up the fluids. Tony and later Jacob helped me make sure I got the right ones and that I was good to go. read more

They were very nice and cleared the store very quickly yes I will be going back if I need parts for my car read more

AutoZone Auto Parts - Came 2exchange my lifetime warranty brakes walked in&walked out - Auto Parts & Supplies Near Me - Oakland, California

Says open at 8:00 I I was waiting till 8:30 an they still wouldn't open the door they were inside but no doing shit

Both agents I worked went above and beyond to make sure my purchases were going to fit. Eric F. and Jesse were thorough and helpful. I have new windshield wipers now and new floor mats custom to my Honda Accord. Thank you so much Eric and Jesse. read more

Called them for a car battery replacement minutes ago. The man on the phone kept mumbling and the background sound was noisy. I couldn't hear him and asked him for pardon several times. Then, he was annoyed and hanged up the phone. read more

Everytime I have been here the security guard has been rude or last time hit on my fiancee...which she didn't tell me about until after we had almost gotten home. This rating is only for the security guards as they are still a representative for the store and literally the first person you see when you come in. I will give a more updated review of the store when the management speaks with their security guards and hopefully the next time I am here the security guards don't have smart ass comments when you ask if there is a trash can. Or when they jump into conversations they are not involved in...customer (me) + employee does not = security guard saying what he thinks should be done or what I should buy. Especially when I didn't ask a question...at all! I have always preferred to go to Auto Zone over O'Reilly's but if this is the person that is going to be representative for the store especially in the security profession, this is not the professionalism I am used to. read more

This place is always out of stock of basic items like windshield wiper fluid, engine coolant, certain sizes of wiper blades, etc. I think my last unsuccessful trip to this store will be my last even though it is the closest auto supply shop to my house. read more

Every time I go to any Autozone, I leave feeling great! All the staff is knowledgeable, they have great customer service, and try to be as fast as possible.. EXCEPT THIS ONE.. Now I will have NO problem driving a few extra miles to the other Autozones. A. When I walk in & there's a few employees not talking to customers, and I'm not greeted & asked if I would need help finding anything, that's already strike 1. B. If customers are standing in line for a while, I bet if we were acknowledged & thanked for waiting, we'd leave happier & have another reason to come back to this store. But what had me flabbergasted the most was... C. Maybe this employee had a brain fart when he said "You have no clue what you're doing, do you?" to me. Maybe that was his weird way in offering his help. Or maybe he was excited to TRY to insinuate I was clueless. Either way, he's old enough to know what a condescending question sounds like and should have the sense to not ask one to a customer. I gave one more star because there's a cool security guard, who was actually the only person who greeted me & said goodbye . But to end this.. I just hope the Monday afternoon team gets it together.. But I won't know anyways because I'm never coming back to this one. read more