7/30 around 3pm. A rude employee named lily was working at the front along with another male…read moreemployee. no one was in the store. I went in and asked about the free light bulb installation and right away she said we don't do that here because it takes up "too much" time, while there was no one else in the store! She or the guy did not search up my car or question what car do I have to see if it was even eligible to do the instal. Both employees being straight up LAZY and UNPROFESSIONAL. As a female why would even act like that to another female seeking help in a profession I'm not familiar with. I explained multiple times that the website states if my car is eligible they could do the free instal and she kept denying to do her research and check my car on the system, saying "they don't do installs at all with anything at this location." I truly hope management and corporate takes this seriously. fire lily! She is only nice and helpful to male customers but not to females. ladies do not go to this location!

I visited on Sunday 8/24/2025 with my dad who called in to see if they had a specific battery for…read moremy key fob and some glue. The gentleman who took my dads call took it upon himself to hold the items for us. We came in after having a horrible experience at AutoZone and started searching the aisles for what we needed when that same gentleman said come on over to the register I held it for you. We were is such relief !! I wish I could have got this mans name. He did have an emerald color ring on one hand and a green silicone ring on his other hand. We were immediately blown away with how professional, kind, and passionate he was!! You can tell he loves his job. He was also very knowledgeable in what we needed. Thank you so much for a quick, seamless, and wonderful visit but also for hiring talent like that young gentleman. I highly recommend this location.

If I could give Empire Nissan and Service Advisor **Steven Trevino** 10 stars, I would! After a…read moretotal nightmare at our local dealership in Victorville, CA, that left us carless for days, scammed with fake diagnostics, and charged over $1,000 for unauthorized work, we brought our 2025 Nissan Kicks down the hill to Empire Nissan for a second opinion. From the second we arrived, Steven Trevino was an absolute lifesaver. He was honest, deeply sincere, and highly communicative. Unlike our previous experience where everything was just shady "word-of-mouth," Steven and his team actually took the time to fully inspect our car and wrote down *every single detail* perfectly. They completely exposed the fraudulent diagnosis we were given elsewhere. Steven's technicians proved our steering rack was perfectly fine and instead found the real culprits: separated lower control arm bushings and a steering angle sensor error. Steven handled everything professionally, getting those factory defects completely repaired under our warranty for $0.00! (The other dealership Valley Hi Nissan, Victorville, CA) had forced us to drive on a failing suspension, our front tires were completely ruined, but Steven got us sorted out with brand new tires and a precision alignment. I just picked up the car, and it drives as good as new. I would love to come here again. Save yourself your time at Valley Hi Nissan Victorville, and go somewhere where they actually value you and your money, and where they actually take good care of you. I promise you, this is where I'll be going from now on! It really sucks having a Nissan dealership right in the High Desert where I live and not even being able to go there because they're not trustworthy. Steven Trevino completely restored our faith and protected our family's safety. Make the drive down the hill to Empire, they do excellent work and treat you with real honesty!

Do not come here! We went here and they tried to rip us off by quoting a price over 5 times higher…read morethan another local mechanic that I called asking about the exact same simple job. When I caught on to their price gouging and tried walking away, the service advisor threw a total tantrum. Completely unprofessional and dishonest business. Save your money and go somewhere else!

This is my third visit to Ontario Hyundai's Service Department. I have been greeted warmly by the…read morestaff. They are always ready to listen and respond. The quotes on how long service would take have been accurate and the service has been fast. The team calls me with updates to let me know how things are going and again the tone is always friendly, helpful, and professional. This is not my closest dealership. However, because the service is great, I will keep coming back. It's worth the extra drive to get fast, professional, and honest service.

I was just there looking for an ioniq 5 and the salesman that met me wasn't very friendly at all…read more I didn't get his name because he didn't even greet me nor shake my hand. He acted like he was doing me favor. The car I was looking for was sold. He said he had another one. But again he wasn't very friendly. I just walked out. If management cares. He was a shorter man who was balding and had a beard. Might want to train him to greet customers. There are plenty other dealerships around.

This is the best dealership I been to. I went to a couple other locations looking for a new vehicle…read moreand they looked down on me as if I couldn't afford them. Shout out to Frank for being patient with me and my partner and helping us getting a deal on a new Camry!!! They were straight up with no nonsense, gave me a price up front, got the exact model, color, trim I wanted!! Again thank you Frank and the rest of the Toyota team!

I recently went to Ontario Toyota & purchased a vehicle. Javier helped me with my whole experience…read morewith trading in my car & getting into a new vehicle everything went good Javier was very helpful & understanding, great service I'm very grateful that he could help me. Thanks again

I am writing this review to show my appreciation and gratitude to the Assistant Manager Steven. He…read morewas a really cool and straightforward guy which I truly appreciate. We unfortunately were unable to secure a deal, but I can tell this man is a genuine person and really tried his best to secure/work on a deal for me on a vehicle that I really would have loved to drive off with. I would encourage anyone who is looking for a New vehicle to stop by and pay Steven a visit. 10/10 Person.

Dishonest, unprofessional and lack a productive CRM sales system…read more On September 18, 2025, I reached to the Dealership regarding a used vehicle. 2024 Toyota Corolla Cross VIN 7MUFBABG6RV048185 After receiving the Carfax and additional online documents, I discovered a discrepancy as the vehicle was originally sold as a SE Trim and now listed as a S on the Jeep Dealership website. I asked Guadelupe Salcedo to check which trim it actually was and the immediate response was S trim. I thanked them and told them I was looking for the additional safety features of the SE trim and the Carfax documents incorrectly stated it was a SE trim. Within 2 minutes Guadalupe Salcedo immediately responded it was indeed the SE trim that I was searching for. As I live over an hour away, I decided to end communication with a Car dealership that 1) Incorrectly lists vehicles on their website 2) Sales associates are in a rush to sell without fact checking ( I would have appreciated if they would have actually gone out to the lot and confirm the trim level ) 3) Obviously, I can no longer trust the sales associate and dropped any purchase illusions Less than two weeks later I receive a phone call from Guadalupe's co-worker asking if I was interested in the same vehicle but with sales price increase of over 1k. Thats right once the dealership saw their error they raised their price which is their own prerogative but attempted to sell the vehicle to the same customer that pointed out their original error. I was going to leave it alone but Guadalupe called me again yesterday.

We are business owners and Ford Fleet purchasing at this dealership has been great. We needed a…read morenew Ford "partner" as our old fleet mgr retired. Found Fortino thru a referral. We have purchased 3 vehicles now in the last 2 month and could not be happier with the experience. This dealership has been so professional and easy to work with. We require no nonsense or haggling when dealing with ANY dealership and that is exactly our experience. Contract was simple and no need to haggle and they delivered the vehicles to us. Best experience ever. When you know what you need and have done the research in advance, auto purchasing is easy.

after my truck being there for almost 2 months, issues not resolved amd cost me over $1000.00…read more i hade called 3 consecutive weeks, twice a week. never received a return call. i had to lose a days worth of work to inquire. i live 2 miles away and would take my other trucks there. no more!! i would gladly drive much farther than ever give ford of upland any business. the last 2 months. their service has gone completely downhill. managers never returned calls and they're focusing on their other dealership!!

After a bad experience last week at the Riverside Subaru I was so happy and pleasantly refreshed at…read moremy experience with Subaru of Ontario. I spoke with Matt and Pink by text extensively prior to going in. They were honest and transparent the entire way through. They gave me numbers ahead of time and they HONORED the numbers when we went in to the dealer. They answered my overwhelmingly large amount of questions with kindness. This was the easiest and best car buying experience I've ever had. Absolutely recommend, 10/10!

The service department is terrible every time I come for service. I wrote all the details about my…read morelast visit in response to their feedback request, and received zero response, so what's the point? The point is hopefully i can spread the word so others don't have to deal with the same issues. Today, I timely arrived for my 9:30 AM service appointment and Vera Sanchez checked me in. Never introduced herself, I got her name from my receipt. According to my paperwork Jayden Yagin was my technician. I came in for a standard oil change and tire rotation, and multi point inspection. As my tire pressure was low, the tire pressure light was on. I pointed this out to Vera and she said they would check all of my tire pressure sensors. My requested service was completed and car ready so I got into the car and started the engine and the tire pressure light was still on. I drove off, then decided to return, got out of the car and asked the service folks about the light. They told me I had to drive the car a little ways and the light would go off. I did this- drove around for 15 minutes and turned the car on and off twice. Light still on. So I went back and spoke with Vera who was completely apathetic. She was looking for "Hector" the technician (paperwork says Jayden) but Hector was gone. Tamar, another technician, who had seen me return to the dealership twice already, jumped into action to assist. Within five minutes, Tamar was able to fix whatever needed to be fixed, should have been fixed originally. Thank you for wasting 20 minutes of my time, which is a common thread at this dealership "service" department. I will never buy another Subaru due to the complete lack of service and apathy all around.

This was my second visit to Crown Lexus of Ontario, and unfortunately, the experience felt more…read moreimpersonal than what I'm accustomed to from Lexus of Frederick in Colorado, where the service and customer care were exceptional. When I arrived, I was asked whether I had a particular service advisor I wanted to work with. I said no, so someone came over and assisted me. I was only there for an oil change, but the process took a little longer than I expected. I arrived around 10:00 a.m. and left at approximately 11:30 a.m. (They didn't appear to be very busy for a Friday morning). I chose not to use a loaner vehicle and waited in the service area instead. During that time, no one checked in with me to provide an update, let me know when the service was nearly complete, or tell me that my vehicle was being washed. At the Lexus dealerships I previously visited in Colorado, the staff consistently kept me informed throughout the process. Even when I waited on-site, they would check in, explain what stage the service was in, and ask whether I had any questions. That level of communication and personal attention was missing here. Perhaps the dealership was short-staffed, busy, or simply operating differently, but the experience felt more like business as usual--quick and transactional, without much genuine connection. Nothing went wrong, but nothing particularly impressed me or stood out either. I expected a little more from a Lexus dealership based on my previous experiences.

If you wish to have your personal property stolen while servicing your vehicle at Crown Lexus of…read moreOntario, then I highly recommend this place. It is interesting how responsive receptionists, service advisors, and the service supervisor was when it pertained to receiving payment from me for services conducted at their dealership, but not for my urgent concerns regarding my personal belongings. The lack of human decency and their lack of ability to do the right thing is a shame. I suppose I will now be taking my business elsewhere and will make a note of it within the car community. Thank you to the service supervisor (I will keep your name anonymous for now) for being responsive only when it benefited you. I spoke to multiple people in the service department, receptionists, and I left multiple messages and voicemails, but no response, no checking for me, no getting back to me. I highly doubt the rude receptionist and service advisors even bothered to check for me, and my personal service advisor who happened to be the supervisor also failed to respond to me. Due to the lack of response or consideration to return my personal belongings, I am here now writing a review for other customers to be warned. I will continue to inform throughout different platforms. No customer deserves to be treated in such a disrespectful manner. Failing to complete your service procedures and failing to assist customers with their concerns regarding stolen personal property is a disappointment. Thank you again for only responding when it pertained to taking advantage of your customers. I am dearly disappointed, but still hope Crown Lexus staff have a change of heart and decide to do the right thing and return my personal belongings. Use the lost and found as an excuse... I can't help but wonder.... If they've stolen the personal property of one person, what makes you think it was their first time? The lack of response from Crown Lexus only supports this. In the meantime, if someone chooses to reach out to me, I can provide pictures of what was stolen and what exactly was inside of it. I can provide details of the individuals who drove the vehicle. Also, I can provide details of all the people I spoke to and reached out too, as well as provide information your service staff was caught lying about. Please feel free to search my name in your database to reach out or I can drop by in person for a price of a windshield replacement. If you happen to stumble across my personal property, please feel free to priority mail it with all the items inside to the address provided in your database (it is not my address, but I promise it will reach me). Thank you. Joella