If i could give this review zero stars I would. I went in to buy a new battery for my car, i told the employee the year, model and make. They proceeded to give me the wrong battery for my car. I go in the next day to exchange it for the correct one and it seems as if no one knows what they are doing. I forgot the card i used for the transaction, and the manger was making no sense explaining the exchange between the wrong and correct battery. I was told i had to leave both batteries (the one i paid for and the correct battery) at the store until i came back with the card that was used in the transaction.. so i went home and got my card, we repeat the process and they didn't even need my card to begin with, they just didn't know what they were doing. Waste of time, and incompetence. I do not recommend coming here if you want quality service. read more

Emiliano was extremely friendly and helpful with my concerns of my car battery. He helped my test it and replace it. If Autozone is management or supervisor(s) read this, please promote him for his excellence read more

Came in to replace car battery and was helped by Michael. Super helpful and extremely polite. Even worked on it through 100 degree weather. Luckily had an umbrella and was able to give him some shade midway through. He cleaned off all the discharge, swapped the battery, and got us back on the road in good time. Great experience! read more

You're representing Marcus was amazing there. He actually takes the time and treats customers like people really appreciate his is Demeter and is approaching doing business. Thank you Marcus F250 owner last weekend. read more

i do reccomend this auto zone ontario ca holt ave Emiliano e was so helpful he bring the stuff to my car because i am handycap i am wheelchair i like the service thank you emiliano e read more

Worst customer service Called for a part from another location, told them I would be there in 20 minutes showed up in 15 and the manager was talking crap in Spanish (which I understand) I told her I was there for that part and she continued talking crap. I go to many auto zones never have I ever been this disappointed before it was the last item in stock I didn't appreciate that. I don't usually write bad reviews. The kids there where just waiting to get off work. With a manager like that who would want to work there. read more

My husband want in to order a cluster for his truck. The guy who helped him first ordered the wrong part, even after my husband asked him multiple times if he was sure that was the part. The guy let him know he would get a call to let him know the part arrived. NEVER received a call, my husband had to call multiple times to find out his part had arrived. My husband went in to order the new the new part, they couldn't use the amount he had originally placed. He had to get a refund, charge the correct part ONLY for them to STILL not call him. My husband gives it a day extra ONLY for them to tell him the part was cancelled. SUCH BAD CUSTOMER SERVICE!!! With the excuse that they didn't know. But you hear other staff in the back laughing and joking! HORRIBLE!!!!!!! read more

Went in to get a battery and cool and great employee helped me out with both getting me the battery and changing it for me. Thanks Liz and 10/10 would recommend if you want great customer service and kind people. read more

Went in to get my Harley battery possibly swapped for a new one since I noticed I was right before the 6 month warranty ended and it wasn't charging. Had a super nice guy at the front help me out but he couldn't find my warranty in the system although I had a receipt, they needed to see it in their system as well. He offered to keep the battery and charge it overnight however when I went back the next day the battery had not charged and my warranty expired that day. A different cashier advised I speak to the manager as he was actually able to pull up my warranty in the system and saw it had literally just expired. I called in the next day and let Jenny the supervisor know what happened she said she'd call back and I never heard from her. Pretty upset there was no communication made after being told I'd get a call back, had my warranty been found the first day I went in I could've just swapped my battery out since it's defective. No hate whatsoever to the cashiers they were super nice just seems like there was a mistake not finding the warranty and then to be told by an actual supervisor they'd call you and then don't, kinda upsetting read more

I drive a Lexus ct200H and my battery had died, I went to the autozone on mountain and fourth and I had asked the guy if he could check my battery because I believed I needed a new one. I don't know much about cars and when he went with me to check the battery, he basically said he couldn't do it because my car was a hybrid, and that my battery is not sold at his store, which I checked online and it showed they had it in stock. basically since it was closing time, he brushed me off, so I went to another autozone which was this store. I arrived at 9:28 PM and Ivan helped me out. I explain to him my situation about my battery. He went with me outside to check my battery and he let me know that it was basically time for a replacement. We went back inside. He confirmed he had the battery there. I asked if he was able to install it for me and he could've been a jerk and brushed me off. However, he took his time and install the battery for me and make sure my car started before I left. I really appreciate the help and empathy that I even showed me even though they were about to close he still help me out of a sticky situation. read more

Horrible customer service! I asked for a battery connector and he just pointed to the aisle and said that's what we have. When I asked for help on which one I would need for my car he rolled his eyes and said you're gonna have to wait. So much for customer service these kids obviously don't want to do more than the bare minimum. read more

If i can give 0 stars i would this place is super slow employee's are un educated definitely no one knows what there doing here at this store as a former employee i use to work here use to be the best autozone around the Inland empire now its the worse slow customer service and long wait times i would not recommend this place for anything unless you want your orders messed up or slow service. read more

The customer service is real tacky at this AutoZone they act like they can serve black people I was in here the only one in line 6 employee and nobody helping me check out terrible service I suggest nobody come shop here read more

young kid named Jacob, if i'm remembering correctly, helped me out a lot with my new battery. thanks!

By far the best autozone , they're always super helpful and can tell the employees are very hard working. Will definitely be coming back and recommend this autozone. read more

Such a shame. Long time customer and now they decided not to valitade their duralast tools warrenty without a receipt, its been less than a year read more

i had bought some headlight at a mechanic shop and they weren't working, edgar was kind enough to take a look at them and fix them for me gave me some good knowledge and was very informative definitely would ask for him when going in he knows his stuff read more

We came in with a list of parts for the husband's project car. Ronaldo G. Helped us out so much, was so courteous and also kept from having lines build up. Best location I've been to. Give it a first stop if you need anything from your car! Very clean and organized. Knowledgeable staff. read more

I had superior service today from the store manager, Eric. My car has been dying on me for a few days, but my battery was only 3 years old. After having an embarrassing moment this morning, I decided to finally get it checked out at the autozone next to my work. I was very fortunate to meet Eric and he took great care of my needs and it was just my battery! He helped me understand why it went bad early on and recommended a product to prevent it in the future. Way to go, Eric! Thank you!! read more

Bad service. Manager was rude and acted uneasy when I asked to borrow a tool cause they advertise "free loan a tool" like if I was going to steal it. Even asked me if my ID was really mine as if I was trying to someone else's. Beyond offended and never going back again read more

Kevin P did everything he could to ensure that I had a great experience here. We need more people like this in customer service. Thanks man!

I had a great customer service from sales Manager Antonio V. He was very helpful and took his time explaining everything about the car parts I was purchasing. I definitely recommend this location for all auto part needs. read more

I've been always coming to this location and every time I come here, I always get the best experience in customer service. From the past, the sales associate Richard was very helpful and he helped me checked the backlight of my car, then my most recent visit Joshua one of the sales associate as well was very helpful when I came in here to asked for an assistance to show me how to remove some bolts on my cd player in my van. He pleasantly showed me how to removed the bolts and even loan me some tools! Excellent customer serviced and I wish the other Autozone location offers great customer satisfaction like this one, they really deserve a rai$e! read more