My husband loves these guys. They're so thorough and really give advice and recommendations to help you--not just to make the most money off of you. We recently had to send our manual car in because of some starting issues. They listened to some other problems my husband was noticing and let him know what else they could look at while they were down there. If it was something they could do easily, it would save them time from having to take the part out again and fix it later, then they would be able to offer a discount on the bundled repairs. If the issue was something that required them to be in a different part of the car, then they recommended we wait because it would cost more for the labor of looking/disassembling/reassembling. Totally reasonable! While they were fixing the car, they noticed something with the clutch that was making it wear faster. They provided a recommendation that would improve the engagement plus allow it to last longer. Anyway, the details are just to prove that they're great to work with. They communicate really well and make sure you're comfortable and educated with your options. read more

I came in primarily to get my Timing Belt replaced as McGrath Acura was asking for $2200. They did it for ~$1500. I agreed to do a few other smaller repairs for much cheaper than McGrath was asking for. They were very nice and even showed me what they fixed. They did take 3 days but I wasn't in a hurry. Would go again for future repairs. read more

If your looking for an honest mechanic, try Stephen's. Everything is explained in plain English and cost is given before any work is done. Prices are great and the work is exceptional. All mechanics are certified also. Can't go wrong here. read more

First time at Stephens after receiving their flyer in the mail, GREAT customer service, pricing and turnaround. Chris was awesome from when I first called to the time I picked up my car. Highly recommended and I have now found my new local automotive spot! read more

I got an estimate for front and rear brakes and battery from the Chevy dealer where l received my oil change, wanted another estimate so l brought it to Stephens. Ended up difference between was about 100 dollars less than dealer however l dropped my car off at 845am and got it back at 4pm. I was told it would be a few hours. Next time l will stay with the Chevy dealership , they offered me a car and l know that they use quality parts. read more

After another repair shop in palatine on northwest highway ruined 2 of my cars, my wife decided to take the cars here. They are honest, their prices are fair, and they do great work. They actually repaired what the other place that rhymes with "Stacey" broke . read more

Takes care of my work vehicle every time I bring it in, always great customer satisfaction!

Joe and his team have been our go-to car mechanics for years now, they are the best and I can't say enough about how wonderful they are!! Whether I call and make an appt or just walk in for a question or two to be answered, they are always happy to help! Best guys ever!! They've helped us so much over the years!! read more

On the way to work my alternator went out near Stephens so just pulled in the lot and left them my car. Was diagnosed with a bad alternator and another part that works with the alternator( forgot what it is) but less than a year ago I had replaced the alternator which was still under warranty but the place was about thirty miles away but thanks to Stephens great customer service they got in touch with the other shop, requested some paperwork, communicated the issue with part part manufacturer and they were able to do the work under warranty saving me more lots of $. Took about three days of going back/forth but they were just awesome. Found my go-to shop. it's worth the ten mile drive!! read more

My boyfriend and I have brought our 2014 Volvo and 1999 Ford F150 to Stephen's a few times and it's been an excellent experience each time. Their prices are reasonable, service excellent, and they are honest. We needed transportation each visit and were either given a loaner vehicle, picked up at our residence, or the vehicle was delivered to us. It's difficult to find a good auto repair shop. Thankfully we found Stephen's. read more

Brought a friend of mine here. The 2 of us tried this place out. They were awesome got both cars fixed and ready. They repaired an emissions test for my friend. Then took it to the place and got it passed. A couple days later my friends battery went out. They put a battery in her car and had her on her way. Very nice people read more

I have never used Stephens Automotive but my brother recommended them to me and I was very pleased. The communication about my vehicle and what needed to be done now versus later as well as accurate quotes on pricing set me at ease immediately. These are very honest guys and that comes through right away. I really appreciated the customer service and will be a customer for a long time! read more

Chris has helped get two of my vehicles back up and running. The crew does great work at a fair price. We have had them work on mechanical, electrical, tires, and brakes for us. They will not try to sell a bunch of extra service you don't need. I won't take my cars anywhere else! read more

We own Marin Auto Collision Repair shop down the street from Stephens Automotive. Joe is a great guy, we know him for more than a decade, and we do business with Stephens Automotive. Joe runs a very nice honest shop, they are a full service automotive repair facility in Palatine. Stephens Automotive gets the job done right the first time. If you need a service or have any questions regarding your vehicle, please do not hesitate to contact them. They also have a Towing Service. They Under-promise and Over-delivers !! read more

Insane how good they did with my car... Chris u the MAN!!!! thank y'all for helping me get my old school going ...

I bring both of my cars here, and I don't plan on taking them anywhere else if I can help it. Stephens is fast, accommodating, and reasonably priced. Thanks for everything! read more

I can't say enough about Joe and his team. They've worked on a few of our cars in the past year. Their great workmanship and wonderful staff (Chris) has made this process so much easier. Stephens Automotive is a bit of a distance from my home, but worth all the time in the world to have a dependable car. Thank you!!! read more

We have used Stephens for many years and are always happy with them. They are honest and fair and the work is done right. We will continue to refer our friends to them. read more

Joe and his team are knowledgeable, friendly and honest. Great work at fair prices! Fixed my car for far less than dealership. Definitely recommend!!! read more

If you go anywhere else to get work done on your car, you're dumb. I dropped off my VW there to get some work done on the car for and to see what is going on with the car before the weather turns. Right from when I walked into the shop I was greeted with a smile from the young man behind the counter named Chris. He walked me through what they would do for me, and what they suggested for the car before I left it there. Before I left the owner was there as well by the name of Joe. He also had a big smile on his face and just made me feel very good about leaving the car in their hands. They said it would be a hr or so and they would give me a call. Sure enough the hour goes by and I get a call from Chris. They walked me through what they found, what could be done and what needed to be done with the car. They never made me feel that I had to do everything, but just really wanted to make sure that I understood what and why these things needed to be done. At the end of that short conversation I had them do the main things like the oil change, replace the battery, and all the lights for the breaks, head lights and turn signals. This is where they really went above and beyond for me. I have had a issue with the driver side control panel since I bought the car. This has always been more inconvenient then a problem for myself, since the window has never been able to go down. They told me what they thought it would be, but they would not know unless they opened the panel up and looked into this. After they got into this and looked at how to solve the issue and gave me their opinion I decided not to do this part. But what was really the thing that stood out to me was that they really walked me through every option and made sense of this. That shows me that the owner has really taught his team to take care of the client first and walk them through so they understand the importance of customer service. The price for the work was very fair and for all he customer service they really stand out If you are looking for a local place in Palatine to take your car and go anywhere else you're dumb. read more

This place is great. There always super nice and extremely knowledgeable! I'm always skeptical when dealing with mechanics and I always wonder if there trying to take advantage but ever since we found these guys I've never had any issues. We run a HVAC company and any time we have an issue this is the place we go to. read more

This shop used to be decent, honest and friendly. My last few experiences with them have been pretty bad. They are very pushy to get unnecessary maintenance costs on the service order with bad tactics. Sometimes it's deceiving their cost is below dealer's shop. Moreover, they constantly schedule good technicians to to work on more lucrative Comcast cars instead of non-corporate customers. I'd avoid them. There are many good shops on the Colfax road. -Joel S. read more

Just gotta say a good word about Joe Stephens and his crew at Stephens Automotive In Palatine. I've been taking my car there for 10 years or so. They don't always get those finicky problems right the first time, but they keep at it. And today, they installed my new side-window deflectors. I'd made an appointment, just to be sure they got installed correctly. Nick spent 30 minutes fussing with them, hair-dryer and all. And then Dennis said, "No, no, no charge today." Thanks! read more

Best auto shop ever! I started going to Stephens Automotive with my Toyota Camry and other cars years ago. Introduced my Mom and she has been going there now for over 20 years. Joe is so knowledgeable, honest and always goes the extra mile for his customers. My Mom just thinks the world of him and this auto shop. So do I. Highly recommend! read more

Always courteous. Always a quick and through response. Great interaction and knowledgeable staff

So the starter for my car stopped working - out of nowhere on a busy day with client appointments! Stephens Automotive towed it quickly, and was able to get it fixed in an extremely-timely manner, and priced it reasonably. I am always impressed with their efficiency, and professionalism. Thank you for being fair, through my experiences over the years (prior to utilizing Stephens Automotive), I was not always treated fairly by other auto repair businesses (aka - overcharged!) I will always give my business to Stephens Automotive. Thank you! read more

We have always had excellent experiences with Stephens. Timely service and honest employees, weve gone elsewhere before and always gotten burned. Stephens will be it for us. read more

Great Service and a Great Staff! Stephen's Automotive has always provided me with outstanding service. I have only good things to say about Stephen's Automotive. Joe Stephens and his crew thoroughly explain every aspect of the service they are performing, which I always appreciate. They will also let me know if something doesn't need to be serviced when I though it might need attention. When I brought an old vehicle in for servicing, Joe inspected the vehicle and explained everything that needed to be done to make the vehicle run and safe to put back on the road. Basically, too many things needed to be serviced on the vehicle and I understood that it did not make sense to do all of the repairs that were necessary. The repairs required far outweighed the value of the car 10 x over. Eventually, I knew the vehicle would require a new transmission. Thanks for saving me money I didn't need to spend! Stephen's Automotive is one of the last honest service providers! read more

Exceeded my expectations. It is often difficult to find a good, honest, quality repair shop that you feel comfortable taking your care to. With the cost of labor and the complexities of cars nowadays, it can quickly add up when the car goes in. I like the approach at this shop as they perform a comprehensive inspection of the vehicle and send you the report via phone or computer including pictures of the failed or bad component. My suburban had a coolant leak, and they sent the picture showing the small crack in the radiator and provided the estimate for the repair. The repairs were done on time, and at the price that was quoted. I read more

Stephens Automtive is fantastic! I called them today with a transmission problem and the response was incredible! They assessed and repaired my vehicle so fast I was quickly back on my way to work. They are the only place to go with all your automotive maintance needs. read more

First this is a place you can TRUST! Staff was amazing at explaining things and very friendly! I was told by NTB my car needed all 4 tie rods and when they looked at it that said you only have one bad tie rod! So I saved a lot of money because they only do the work that actually needs works! Happy to have found a new place I know I can trust to do great work! They also got my car done the same day which was amazing! Will be back in the future. read more

If you ever wanted a good ol' boy mechanic that you can trust without being swindled. This my friends, is the place you want to do business. A small town home grown feel is what you get when you walk through these doors. The staff is friendly and really know what they are talking about. Did I mention how handsome they all are? Worth checking out... Even if you just want your oil changed. ;o) read more

Always a great experience! We have two cars that we trusted the Stephens' team to inspect, repair and maintain. The quality of the work and their customer service is TOP notch. Not only they are very knowledgeable in auto technology but they took the time and explained things very well so even me - as a woman with no auto knowledge - I was able to understand what was going on with my car. Above and beyond comes to my mind when I am trying to describe the level of their service. read more

We have been taking our cars to Stephens Automotive since shortly after they opened in the 70's. Joe and his crew have never failed us. I appreciate their pro-activeness in letting me know what repairs may be upcoming, but never insist it be done immediately. They always let me know about when I should take care of it. I would never want to take my car anywhere else. I hope they'll be around for many more years to come. Thanks, Joe, for your never ending diligence. read more

I have had a relationship with Stephens Auto for over 25 years Joe has worked on all of my cars. I can say without hesitation that I trust the workmanship that they provide and are truly honest in the repairs that need to be done Joe has a wonderful team working for him. he would not be as successful as he is without them. Use Stephens Auto You won't be disappointed! Jay Kohen read more

This is the place to go for any of your auto repair needs! After a short visit to drop off the car, when I returned, everyone still knew my name and took time to show and explain the repairs in terms I could understand. They were very honest about my car's issues and gave me a great time table to help me plan out the repairs it will need in the near future but could not afford currently. All in all, they provide the peace of mind that is so hard to get from other auto-repair shops. Also, they are great about being efficient and getting you back on the road! Thanks Joe, Dennis, Bob, and everyone else at Stephens Automotive for great work! read more

Just took my 2002 blazer into Stephens automotive because my husband noticed oil on our garage floor and we thought the worst. We were going to have to get a new car because this was going to get expensive... We have been taking our 2 cars to Stephens automotive for years now. So I called and got it in and got a call that afternoon with the quote. Turns out it was a minor repair and we got that and a few other things I wanted them to fix done for less than $300.00! My husband and I were already looking at new cars so this was music to our ears! Going to Stephens automotive saved us $25,000.00 this visit at least... Our truck has super low miles and will last a while as long as we keep taking it to Stephens automotive. Chris, Dennis and Joe are the best to work with! I highly recommend Stephens automotive. read more

I took both my cars in to them different occasions with different issues. Strangely enough both cars developed the same completely different symptom with in a month of taking it in to them. I will never take any of my cars there. I am not saying that they did anything to cause this but that is one hell of a coincidence. read more

If I could give a negative review I would. DO NOT TAKE YOUR VEHICLE HERE!!! A few months ago I brought my truck in for a simple plastic clip for my door handle, pretty simple fix right?? They broke my door cover & then told me they would fix it for more money.... They broke it & they wanted me to pay to fix it. The best part is I told them to leave it alone I'm taking it someplace else; they still ordered the parts & called me when the parts were in. If you want to stay safe in your vehicle don't take it here. read more