Talk about professionalism and kindness! I called them ahead after reading some Google reviews and hearing that the prices were good. I took my car in on the last hour and they did an inspection to confirm what was needed. The team was honest and respectful explaining every detail. I ended up needing work done on the rear brakes while the front were still in good condition. My husband had gone earlier this week to Firestone and they were trying to charge us 1200+ when the front brakes didn't even need repair! GET YOUR WORK DONE HERE! They have guarantee, good prices, and super professional team that explains the repair needs and down to earth. God was taking care of me when He brought me here! read more

Great customer service on 2 Kias vehicles. The manager provides quick and reasonable prices to both my cars. I highly recommend this location for reasonable and great maintenance to your cars. Always feel assured my car's are serviced right read more

Omar went above and beyond to get our work truck back on the road in a timely manner we been using brake masters for the past 3 years and would highly recommend their services thanks for excellent service Omar!! read more

Brake Masters - Company truck - Auto Repair Near Me - Redlands, California

Took our dually in to get front brakes checked 12/08. Found out the real issue was the rear brakes and a rear rotor, anyways gave them the okay to repair everything. This threw the original estimate away and the new estimate was seven times higher but it is okay seeing how it's a bigger issues now. The work took longer than expected but the biggest problem I had was that the manager Omar spoke to me in English and only Spanish to the employees, therefore I had no idea what was being communicated. read more

Awesome. Love everything about them. I went in for brakes/rotors and they gave me the best price of the three places a checked. Their customer service is above and beyond most places I've been to for car service. I will make it my go to for any and all vehicle maintenance!! Thank you! read more

The staff is kind and polite and knows what he's doing. He's patient on explaining what's wrong with my car and even volunteered to talk to a family member that knows more about the car. read more

Trustworthy auto repair shop...good prices, good customer service...This shop was recommended to me by a friend of mine....When I arrived there was an older woman in front of me, they explained everything to her about her car repair and didn't try to rip her off...I was sold after watching that interaction... I highly recommend Brake Masters for your car service read more

I came in here on a Saturday afternoon and was taken care of by the employees here. They were knowledgeable and understood my concerns regarding getting my lug stud fixed/replaced. If you own a Subaru I'd advised to come down and get those soft lug studs looked at over here. 5/5 would come back again. read more

Brake Masters - Broken stud at the top that was fixed. - Auto Repair Near Me - Redlands, California

Service quality and value are excellent. Fast and efficient. Would return there again.

got my brakes and alignment done here. fast and reasonable price! ask for Omar he will hook you up!

Great pricing, front desk was very informative and explained everything. Went in for front brakes and ac recharge both done fast and with no appointment needed. Highly recommend. read more

Had taken my vehicle to Brake Masters after a tire company had damaged my brake lines. My car has 58k miles. I still can't believe the guy at Brake Masters told me that my brake lines should be changed at 60k miles. Thats the most ridiculous and idiotic comment I've ever heard. Not sure if he was just looking for more money as he was trying to replace all four of my lines instead of the front two that were damaged or if he was trying to cover up for the tire company since the tire company was giving out brake master coupons/flyers which would make one believe that their affiliated. Then, the same clown who made the comment tells the same thing to the tire company who had damaged my brake lines. Again not sure if he was trying to help them in some shady way but nonetheless unprofessional to say the least. Stay away from this place! read more

Don't waste time and money. Took almost a month to fix front pads. I wasted 5 days to get my pads repaired. Finally got my car fixed, but customer service is horrible read more

Awesome and fast service and the customer service is great and always super friendly been going here for a a little mote then a year now and never had a bad experience. And their Allignments are great and a good price!!! read more

friendly, affordable and quick! i Was told that I needed both front and back breaks from a automotive place in the mountains. Brought car in and only needed rear brakes! Thank you for the honesty! read more

If you want great service and good prices this is the place. Only place I bring my cars. Only the best

My reviews matter, and we need to give credit when credit is deserved. Omar and the staff here are amazing! Truly a place I get all my lifetime warranty brakes done! Brought all my cars here and every time stellar service! If your reading this post and your a customer have some compassion, have some understanding and always, always give good vibes to receive those good vibes back. Witnessing some customers that come in is shocking how they act, the crew here are not punching bags, don't be a garbage truck and dump your load on them cause your having a bad day. Cheers Omar and Shop Crew for you continued customer service! read more

Brake Masters - My baby is in great hands! - Auto Repair Near Me - Redlands, California

Took my car back fast with no appointment needed ‼ Walmart lube referred me to break master read more

Always helpful and willing to help. Love the fact that their manager Omar has been there for six years and always nice and helpful. Been going there for everything on my three cars for ten years. read more

I've never had a bad experience with this location. Omar is always very nice and helpful when I go in and they've always been pretty quick to get my car back to me. The financing is a good option if you end up needing it and it's another thing I appreciate because you never know when an unexpected expense is just too much to handle at one time. I'd say the value is good for the service I receive. Over the years I've had brake pads, rotors resurfaced, new struts installed, oil changes, thermostat replaced, cooling fans replaced, water pump replaced and I've been satisfied every time. Everything is under warranty as well and I know if I have any problems with their work they'll take care of it for me no major fuss required. read more

Good communication Clear explanations Good efficiency with very reasonable wait times read more

I had one of my fuel injectors replaced here. I was driving down the road on 10 fw in palm desert and started spraying fuel all down the road. Had to make an emergency stop at a random shop. Turns out the O ring seal kit used on the fuel injector was not the proper one. If I paid over 2k for a cat converter replacement and fuel injector replacement I expect it to be done right with proper parts. It was not. Will never be back here. The front office attendant is cool but the techs there are not very good. Take my advice or not. My experience was so bad I had to post a review. I normally don't ever post reviews read more

Excellent customer service! The team was friendly and did my breaks in a timely manner. Omar was really kind and helpful!

I've had my brakes serviced here before and this visit was the replacement for my back brakes. Jesus was kind and informative. Brake masters is always honest and won't rip you off. I honestly will be coming back for my brakes and the other services they provide! read more

Wonderful service. Took care of me and went above and beyond for the service I requested.

Yoooo best place ever they really took care of me they really helped through all of my car needs I'm telling you I was in and out Omar was the realest dude on the block as a girl you get really nervous trying to go through these processes of getting things for your car done and they realllllly made me Feel comfortable don't look elsewhere come hereeeee asap read more

Disappointed at best...I have come here years ago and I used to get great fast service. I have replaced my brakes here and have that guarantee in the brakes. I arrived today to change the brakes at 10:00. I am by myself and had to wait, there were two other people there. I understand they may have more but I was then told they would look at it and in about 1 hour I would have a quote. Two hours later I was given a list of things that needed to be done on my car, probably about $1800 and conveniently they offer a payment plan. I'm no fool and have a good local mechanic so I told them I will have those parts checked but I only want my brakes done as I requested. I was told it would be about 2 hours and the labor would be $380 but when I asked about the online coupon I was told that is not applicable but they could discount the labor to $336. About 3 hours later and I'm still sitting alone in the waiting room. I heard them do the same nonsense to another woman. So what I thought would be a quick simple visit is now an all day affair and an attempted rip off. Do not waste your time! There are other good local mechanics! read more

Brake Master location in Redlands ,CA . horrible service .paid $100 for brake oil changed and it was still dirty after they were done with the car . And I was only customer there so it wasn't like they were busy . read more

Johnny was great! Got lucky no wait on a Saturday morning! My Truck was handled with care, complete white glove service. I will bring all my cars here!! Thank you!! read more

Brake Masters - Auto Repair Near Me - Redlands, California

I have been coming here for years, I bring any new car down to have it checked before I buy it and only have my vehicles serviced here. Omar is the best! He always makes sure the price is right and goes above and beyond to help out. The techs are always very careful with the cars and very thorough. I've never had any problems here and FULLY RECOMEND coming here. read more

Brake Masters - Auto Repair Near Me - Redlands, California

I've been coming here for years. Always great service and very friendly. I've never had any problems here

Went here to have my front brakes done on my truck and the techs and service personnel were very helpful and friendly. This location is close to the Citrus Plaza which is a nice walk while waiting. They also have a small waiting room with a tv and coffee. They did the job within an hour and half and you can make appointments online. I will return here when ready for back brakes. read more

I found them online. I needed my AC figured out and sure enough they did that for me. The minute I called the offered excellent customer service. Jesus not only made me an appointment but also told me about a discount coupon I could use. The day of my appointment I called in and Omar answered and he also was super nice and gave me more of that awesome customer service. Once my car was in the shop they called me letting me know what my car also urgently needed m. They worked with me and offered me more discounts and included gave me a discount for writing a yelp review. I'm content with their service and I would come back again. Jesus was the person I spoke to extremely helpful and nice I would ask for him if you want good service but over all everyone was friendly. read more

Brake Masters - Brake masters outside - Auto Repair Near Me - Redlands, California

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Omar and Jesus are amazing! I needed help with my lug nuts and a few other places I checked quoted me what felt like a very unreasonable amount. Then I called here and spoke to Jesus who asked for all the details and walked me through and explained everything. He told me to bring it in and will take a look to see what actually needs to get done. I got an appointment the day after and brought it in and Omar and Jesus took care of my car super fast and saved me lots of $$$. I can tell they are very honest with their business and is willing to help. Will definitely come back and recommend to others. read more

Very poor service and customer service. Our car AC was serviced twice in less than 5 month. They just fill Freon despite of a known leak without fixing the main issue. Today I also requested the mechanic to check for a different issue and without even checking he just said change all brakes. He indeed refused to check the car as he was busy. How can I do a 300 dollar job even though the car was not checked! Not professional neither good price. They list no appointment needed but then they do not do a good job. read more

Omar was phenomenal! I will recommend to anyone. Please listen to technician advice and they will get you right!

Our Traverse was in need of a brake check and the wear was a little premature. I called and had an appointment to have it looked at within a day. While waiting for the appt, Omar test drove my car (right when I arrived!) and quickly gave me a diagnosis of what could be wrong (in layman's terms) which I really appreciated. He said it would be covered by them with no cost to me and if it happened again I could come back in because it could be a deeper issue within the vehicle. Professional, timely and polite. It doesn't take much to provide great customer service and Omar and the guys are doing an excellent job. Highly recommend!! read more

brake masters is the best! always come here for all my repairs and maintenance. I've recommended many people here. the shop is clean the guys are great, good quality work. read more

I'll always come here for future car maintenance! I called asking for a few quotes and they not only answered EVERY question I had over the Phone but gave me exact quotes for what needed to be done. Jesus was able to get me in the next morning and get my car done with ease. He even brought me over to physically show me what was wrong with my car and really took the time to explain everything to me. Definitely a safe space if you don't know Jack shit about cars like I do. Thanks a bunch Jesus! read more

I had a really good experience with taking my car here. The dealership wanted to charge me 200-300 to run a diagnostic for my brakes, Brake Master was able to do it for less than $100 and it went towards the repair cost. They let me know that it was a faulty wire that caused the brake messages to come on and didn't try to oversell me on fake things wrong with the car (my biggest fear dealing with auto repair shops). They were able to take my car in as a walk in and I got the car back the same day. read more